Our analysts compared Updox vs SnapMD based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Updox provides virtual and in-person care solutions to patients and healthcare practices. It offers secure messaging, patient portals, online scheduling and eSignatures all in one place, making it easier for patients to get in touch and for you to manage every aspect of their care.
Patients can schedule appointments and pay bills online, saving you time on admin tasks. It also connects with many different electronic health record (EHR) systems, so you don't have to enter information twice.
Users appreciate Updox's helpful customer support team and user-friendly interface. Based on the size of your practice and specific requirements, Updox offers four pricing plans. To learn more, schedule a call with a consultant.
among all Telemedicine Software
Updox has a 'excellent' User Satisfaction Rating of 92% when considering 214 user reviews from 2 recognized software review sites.
Updox stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
SelectHub research analysts have evaluated SnapMD and concluded it earns best-in-class honors for Document Management and Telehealth Billing.
Updox receives generally positive feedback from users, particularly in the areas of security, patient engagement, and workflow efficiency. Many users praise its seamless integration with existing EHR/PMS systems, simplifying appointment scheduling and communication. One user stated, "Updox has streamlined our telehealth workflow tremendously. We can now schedule, conduct, and document visits all within one platform." Another strength of Updox is its emphasis on patient engagement. Patients appreciate the convenience of secure messaging, online appointment booking, and access to medical records. "Updox has made it so much easier to communicate with my doctor," shared a patient. "I can send messages, schedule appointments, and even view my test results online." However, some users have reported a steeper learning curve compared to other telehealth solutions and limitations in customization options. Additionally, occasional technical issues and challenges with customer support have been mentioned. One user commented, "Updox took a bit longer to learn than other platforms I've used, and I wish there were more customization options available." Overall, Updox appears to be a strong contender in the telehealth space, particularly for larger healthcare organizations. Its robust features, commitment to security, and focus on patient engagement make it a compelling option for those seeking a comprehensive solution. However, potential users should be aware of the steeper learning curve and limited customization options before making a decision. When compared to competitors like Doximity and Kareo Telehealth, Updox seems to set itself apart with its broader range of features and emphasis on patient engagement. Doximity primarily focuses on secure communication, while Kareo Telehealth offers a more basic telehealth experience. Updox's ability to integrate with various EHR/PMS systems and provide features like secure document sharing and e-signatures also gives it an edge. Ultimately, the best telehealth solution depends on individual needs and priorities. Updox's strengths in security, patient engagement, and workflow efficiency make it a strong option for those seeking a comprehensive platform. However, users should be aware of the learning curve and limited customization options before making a decision.
Want to find out if SnapMD is a good fit for your telemedicine needs? SnapMD has been around for a while now, and users have given it a bit of a mixed bag of reviews. Some folks really dig how easy it is to use and how quickly it can connect patients and doctors. But, there are some grumbles about the price tag being a bit steep and it not having all the bells and whistles that some other telemedicine software options have. For example, users have noted that Caregility, a competitor, offers more robust features for virtual care and remote patient monitoring. So, who's SnapMD a good fit for? It might be a decent choice for businesses that are just dipping their toes into the telemedicine world and want something straightforward without breaking the bank. But, if you need a more feature-rich platform, you might want to shop around a bit more.
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