Updox vs SnapMD

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Our analysts compared Updox vs SnapMD based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Updox provides virtual and in-person care solutions to patients and healthcare practices. It offers secure messaging, patient portals, online scheduling and eSignatures all in one place, making it easier for patients to get in touch and for you to manage every aspect of their care.

Patients can schedule appointments and pay bills online, saving you time on admin tasks. It also connects with many different electronic health record (EHR) systems, so you don't have to enter information twice.

Users appreciate Updox's helpful customer support team and user-friendly interface. Based on the size of your practice and specific requirements, Updox offers four pricing plans. To learn more, schedule a call with a consultant.


Pros
  • Easy to use
  • Intuitive interface
  • Patient self-service
  • EHR integration
  • HIPAA compliant
Cons
  • Occasional glitches
  • Limited customization
  • Cost can be high
  • Learning curve
  • Limited reporting
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A full-service virtual care management (VCM) enterprise, SnapMD enables health care clinics and hospitals to provide seamless treatment through their platform. It helps medical professionals provide care at home, work or in other care settings. The HIPAA-compliant, intuitive platform gives patients access to health care from the comfort of their homes.

It streamlines care delivery and improves patient outcomes with features such as appointment scheduling, mobile payments and more.
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$50/Provider, Monthly
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$575 Monthly
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Tailored to your specific needs
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On-Premise
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Secure Communication: Remotely communicate with patients and colleagues using secure video and text-based chat functions, which comply with HIPAA requirements. This eliminates the need for continuous phone communication, allowing users to communicate in real time when necessary.
  • Boost Patient Engagement: Build patient trust and increase loyalty through HIPAA-compliant texting, secure video chat and other convenient communication tools. This leads to better engagement and improved healthcare outcomes.
  • Simplify Document Management: Streamline your workflows by editing, signing and commenting on documents directly within the platform. Add tags and automatically route documents to save time.
  • Ensure Data Security: Protect your patients' personal health information with advanced encryption, both at rest and in transit.
  • Integrate Smoothly: Securely connect with tools within the Updox ecosystem, integrated solutions or external partners for efficient data sharing.
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  • Expand Care Options: Provide remote health care services at home, the office and outdoor settings. Add new services to streamline care delivery and save time.  
  • Simplify Access to Health Care: Provide patients access to health care from the comfort of their homes. Offer services according to their needs.  
  • Reduce Costs: Leverage the intuitive platform to provide instant care to patients, limiting appointment no-show rates and increasing patient flow.  
  • Setup One-on-One Calls: Set up one-on-one calls with patients directly and provide quick diagnoses. Save time for both patients and doctors.  
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  • Video Chat: Connect anytime, anywhere with patients using HIPAA-compliant Video Visits. Host group calls (up to 19 participants), including care teams, family or staff. Mimic in-person visits with a virtual waiting room, capture screenshots, share your screen and take notes directly within the video call.
  • Payment: Reduce the amount of time it takes to receive payment while easing the process for patients by using included payment options.
  • Electronic Fax: Enable users and patients to sign important documents virtually with digital fax functionality, limiting the need for in-person contact. Such tasks can be completed on any device, providing a convenient and simple option for all parties involved.
  • Digitized Forms: Boost office efficiency and reduce time spent on manual data tasks with electronic forms. Organize, store and retrieve important documentation digitally.
  • Patient Portal: Ensure round-the-clock access to all important information a patient may need. Patient can use the portal as a hub for making payments, accessing medical records and receiving notifications about appointments and other vital information.
  • Direct Messaging: Tap into a network of healthcare professionals to securely communicate with other providers.
  • Reminders: Minimize cancellations and missed appointments, along with time and money lost, through personalized patient reminders.
  • Targeted Broadcasting: Save time and effort using the broadcast function to disseminate information among clientele. Specify limitations by choosing certain demographics, so patients receive relevant information without being bombarded by every announcement.
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  • Appointment Scheduling: Enable patients to schedule doctor appointments through the web portal from the comfort of their homes.  
  • Mobile Payments: Receive patients’ payments directly after booking an appointment online. Further, help them save time and skip long queues by managing payments on their mobiles.  
  • Secure Data Storage: Safeguard patient information and chats from theft with HIPAA-approved security measures. Provide additional security by implementing data encryption and passwords. 
  • Patient Engagement:  Empower patients to make informed medical decisions and obtain better outcomes. They can add or retract services according to their will.  
  • Patient Portal: Provide patients access to health information 24/7 from anywhere. Enable patients to take control of their health and care plans.  
  • Practice Management: Accelerate revenue and grow business by implementing robust processes that streamline administrative workflows and save time for the staff to focus on revenue-driven operations. 
  • Personalized Messaging: Enable one-on-one messaging between patients and their doctors to expedite diagnosis and provide better outcomes.  
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Product Ranking

#3

among all
Telemedicine Software

#41

among all
Telemedicine Software

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Analyst Rating Summary

72
80
94
100
43
79
85
93
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Document Management
Tele-consultation Scheduling
Video call and Messaging
Document Management
Telehealth Billing
Tele-consultation Scheduling

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Updox
SnapMD
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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 94 43 85 50 85 100 79 93 100 75 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 214 reviews
we're gathering data
92%
of users recommend this product

Updox has a 'excellent' User Satisfaction Rating of 92% when considering 214 user reviews from 2 recognized software review sites.

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4.7 (102)
n/a
4.5 (112)
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Awards

Updox stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated SnapMD and concluded it earns best-in-class honors for Document Management and Telehealth Billing.

Document Management Award
Telehealth Billing Award

Synopsis of User Ratings and Reviews

Easy Access to Care: Provide patients the care they need from the comfort of their homes. Serve clients who have mobility issues or live far away from medical facilities.
Focus on Patients: Allow patients to connect with doctors and get the information they need to be more involved in their own healthcare.
Better Care Delivery: Doctors can use telemedicine software to give patients more complete and personalized care. They can monitor their patient’s health and recovery levels, and provide feedback in real time.
Cost-Efficiency: Patients don’t need to travel long distances to see their doctor in person, leading to higher cost savings.
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Easy to Use Interface: Many users find the platform intuitive and easy to navigate, making it simple to schedule appointments and connect with healthcare providers.
Convenient and Accessible: Users appreciate the ability to access healthcare services from the comfort of their own homes, eliminating the need for travel and time off work.
Time-Saving: The platform streamlines the healthcare experience, allowing users to quickly connect with providers and receive the care they need without lengthy wait times.
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Connection Issues: Sometimes, telemedicine software has glitches, such as spotty connections, fuzzy video or launch delays, leading to interrupted or incomplete appointments.
Incomplete Diagnosis: Unlike in-person visits, the software might not give doctors all the information they need. This can make it hard to figure out exactly what's wrong with patients and create the best treatment plan.
Limited Personalization: Telemedicine visits can sometimes feel less personal than seeing your doctor face-to-face, which might leave patients feeling disconnected or alone.
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Technical Issues: Users have reported experiencing technical glitches, such as difficulty connecting to video calls or problems with the platform's interface.
Limited Doctor Availability: Some users have expressed frustration with the limited availability of doctors on the platform, leading to longer wait times for appointments.
Insurance Coverage: SnapMD's insurance coverage can be inconsistent, with some users finding that their insurance plans are not accepted or that coverage is limited.
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Updox receives generally positive feedback from users, particularly in the areas of security, patient engagement, and workflow efficiency. Many users praise its seamless integration with existing EHR/PMS systems, simplifying appointment scheduling and communication. One user stated, "Updox has streamlined our telehealth workflow tremendously. We can now schedule, conduct, and document visits all within one platform." Another strength of Updox is its emphasis on patient engagement. Patients appreciate the convenience of secure messaging, online appointment booking, and access to medical records. "Updox has made it so much easier to communicate with my doctor," shared a patient. "I can send messages, schedule appointments, and even view my test results online." However, some users have reported a steeper learning curve compared to other telehealth solutions and limitations in customization options. Additionally, occasional technical issues and challenges with customer support have been mentioned. One user commented, "Updox took a bit longer to learn than other platforms I've used, and I wish there were more customization options available." Overall, Updox appears to be a strong contender in the telehealth space, particularly for larger healthcare organizations. Its robust features, commitment to security, and focus on patient engagement make it a compelling option for those seeking a comprehensive solution. However, potential users should be aware of the steeper learning curve and limited customization options before making a decision. When compared to competitors like Doximity and Kareo Telehealth, Updox seems to set itself apart with its broader range of features and emphasis on patient engagement. Doximity primarily focuses on secure communication, while Kareo Telehealth offers a more basic telehealth experience. Updox's ability to integrate with various EHR/PMS systems and provide features like secure document sharing and e-signatures also gives it an edge. Ultimately, the best telehealth solution depends on individual needs and priorities. Updox's strengths in security, patient engagement, and workflow efficiency make it a strong option for those seeking a comprehensive platform. However, users should be aware of the learning curve and limited customization options before making a decision.

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Want to find out if SnapMD is a good fit for your telemedicine needs? SnapMD has been around for a while now, and users have given it a bit of a mixed bag of reviews. Some folks really dig how easy it is to use and how quickly it can connect patients and doctors. But, there are some grumbles about the price tag being a bit steep and it not having all the bells and whistles that some other telemedicine software options have. For example, users have noted that Caregility, a competitor, offers more robust features for virtual care and remote patient monitoring. So, who's SnapMD a good fit for? It might be a decent choice for businesses that are just dipping their toes into the telemedicine world and want something straightforward without breaking the bank. But, if you need a more feature-rich platform, you might want to shop around a bit more.

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Screenshots

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