Home > TMS Software > IntelliShift > IntelliShift vs Manhattan TMS

IntelliShift vs Manhattan TMS

Last Updated: November 18th, 2024

Our analysts compared IntelliShift vs Manhattan TMS based on data from our 400+ point analysis of TMS Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

IntelliShift (formerly Silent Passenger) facilitates robust, end-to-end vehicle and asset operations management. Based on the cloud, it provides modules for operation intelligence, telematics, compliance, maintenance, customer management, route, safety and fuel management.

It offers AI-powered actionable data insights with unified data to help users predict results and optimize business performance. Its key benefits include seamless integration with other existing suites, easy deployment, safety metrics and decreased cost per asset.

Manhattan TMS is a robust, connectable and scalable solution that provides rapid implementation with multiple utilities. It offers planning, a focus on optimization and improved transport technology execution. It lets logistics and transportation managers leverage the multi-modal outbound and inbound capabilities necessary for creating utility within a transportation network or a supply chain.

It enables clients to meet customer expectations with greater convenience, reliability, visibility and fast deliveries. Its modules include software modeling, procurement, planning and execution, fleet management, audit, payment and claims and carrier management.

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Product Insights

Enhance Performance: Align day-to-day actions with set KPIs using IoT analytics tools that uncover insights to optimize overall operational performance.
Ensure Fleet Safety: Support fleet and asset safety for heavy equipment, shipping containers, freight and more through IoT telematics and asset tracking.
Improve Compliance: Cut productivity loss and unnecessary costs that result from fines, late fees and sudden vehicle breakdowns.
Aid Customer Satisfaction: Keep customers happy through optimized routing at minimized overhead costs using route planning capabilities powered by AI. There are also tools that enhance customer relationships.
Maximize Productivity: Reduce downtime and disruptions in assets and fleets, resulting in greater productivity. Receive timely alerts and notifications for regular checkups and repairs due for a vehicle or heavy machinery.
Save Costs: Reduce fuel consumption using data-driven insights. Integrated fuel cards with telematics data and real-time alerts for routine maintenance reduce the chance of complete vehicle breakdown.

Reduce Cost of Shipping: For shippers, improved planning and execution of transportation, an optimized fleet and organized warehouse management help reduce the cost of shipping.
Improve Operational Transparency: This suite can strategically overcome limitations that are generally faced by shippers in an ERP system. Through dynamic management, control and visibility, higher transparency is achievable in shipment management.
Manage Dedicated and Private Fleets: Fleet operators who use outside or internal carrier services can effectively manage their fleets with end-to-end transportation support.
Automate Scheduling of Appointments: It enables shipment carriers to schedule their deliveries and shipment pick-up appointments, depending upon the capacity and load-type details. Automation helps minimize unnecessary wastage of time and encourages error-free communications.
Optimized Yard Operations: It enables users to gain improved visibility over the inbound and outbound flow of goods in the warehouse and yard. Thus, yard operations can be optimized, resulting in optimized usage of warehouse capacity and reduced storage costs.
Improved Operational Flexibility: Manhattan’s transport modeling suite uses planning tool sets as well as machine learning. These features help achieve improved flexibility and get rid of complexity in day-to-day operations.
Consistent Network Optimization: Historic, forecasted and other statistics help drive specific sophisticated simulations that help validate and optimize all possible scenarios. This leads to consistent optimizations throughout the transportation networks.
Better Decisions: Manhattan Associate TMS enables decision-makers to precisely analyze the entire transportation network and align resources in the best possible way, helping make better transport policy decisions.
Optimal Execution: Simulation modeling of transportation routes helps planners remove unnecessary tasks related to troubleshooting issues and enables them to focus on tactical and strategic planning. This results in optimal execution day in and out.
Decrease Handling and Transit Times: Planning the entire process and executing it with the help of numerous handy tools and data insights helps decrease handling and transit times.
Less Empty Miles: This suite enables users to match their fleet drivers with the most appropriate loads across the transport network. Doing this in real-time, with a constant back up of crucial data, helps decrease empty miles and maximize equipment utilization.

Operations Intelligence: Embedded analytics with operational intelligence drives optimized business performance. Powerful tools connect, analyze and extrapolate actionable data insights for better decisions.
Telematics: Offers end-to-end visibility for asset and fleet management, along with asset tracking capabilities to secure all assets.
Compliance: Provides integrated tools such as a field app to digitally inspect reports and a logbook to ensure federal regulation compliance.
Route Management: AI-based technology for productivity optimization and route management boost optimization on delivery and service, reducing delivery times, fuel usage and disruptions.
Safety Management: Includes operator safety monitoring and scorecards that manage, monitor and coach fleet drivers, resulting in reduced risks across all fleets. Video telematics pairs video recordings with Silent Passenger telematics that give complete visibility at all times.
Maintenance: Provides real-time data about all assets and schedules alerts for repair and routine maintenance that further help minimize disruptions.
Fuel Management: Integrated tools for fuel cards provide precise insights for fuel consumption patterns that uncover saving opportunities and control overall fuel costs.
Customer 360: Delivers CRM capabilities to optimize customer experiences and encourage retention. Helps personalize customer engagement, resulting in improved last-mile deliveries.

Smart Transportation Modeling: It empowers users with solutions that help implement important changes to business models while observing their impacts.
Transportation Procurement: The system supports logistics and enables users to source contracts, manage bids and automate procurement, streamlining the bidding process.
Fleet Management: Manhattan TMS boosts fleet efficiency with features focused on safety and compliance. It also leverages machine learning and analytics to support better decision making.
Carrier Management: It provides a comprehensive set of solutions that help maximize driver and customer satisfaction while ensuring that asset utilization and operational costs remain low.
Audit, Bills and Claims: This tool helps maximize savings by transforming automated sources and varied data manuals into one single freight invoice database.
Shipping Planning and Execution: Manhattan Associates transportation management suite offers robust, connectable and scalable solutions to help plan, optimize and execute operations.
Driver Support: This software suite offers maximum support to fleet drivers to help them with all kinds of communication, including dispatch.
Load Analyzer: The load analyzer function helps users analyze and accordingly balance delivery loads across multiple shifts, resources and fleets throughout the entire transport and supply chain.
Invoice Management: It enables fleet owners and clients to manage all invoices and their reconciliation through telemechanics or by a carrier portal.
Customer Training: Training is offered to new and existing customers in a structured learning environment. This enables them to gather knowledge about configuration, solution use, system administration and implementation.

Product Ranking

#12

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#8

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Analyst Rating Summary

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User Sentiment Summary

90%

of users recommend this product

IntelliShift has a 'excellent' User Satisfaction Rating of 90% when considering 140 user reviews from 2 recognized software review sites.

91%

of users recommend this product

Manhattan TMS has a 'excellent' User Satisfaction Rating of 91% when considering 15 user reviews from 3 recognized software review sites.

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4.5 (5)

4.49 (82)

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4.6 (9)

Awards

Synopsis of User Ratings and Reviews

Simple UI: Its straightforward user interface helps even new users learn and navigate through the system with ease, according to 100% of reviews on this feature.

Intuitive Functions: All functions of the software are extremely intuitive and easy to set up, as indicated by 100% of users referring to this aspect.

Actionable Data Insights: All reviews on this feature reflect that actionable data insights about fuel consumption, vehicle location, driver safety and vehicle condition improve decision-making and operational efficiency.

Ease of Use: Users frequently praise the platform's intuitive design and user-friendly interface, highlighting that it simplifies complex tasks such as shipment tracking and carrier management.

Comprehensive Functionality: Manhattan TMS offers a wide range of features, covering various aspects of transportation management, from procurement and planning to execution and settlement, which caters to diverse business needs.

Visibility and Control: The platform provides real-time visibility into shipment status and transportation costs, empowering users with greater control over their supply chain operations and facilitating proactive decision-making.

Scalability and Flexibility: Manhattan TMS is designed to accommodate businesses of all sizes and can be easily scaled to meet evolving requirements, making it a suitable solution for growing companies.

Integration Capabilities: The platform seamlessly integrates with other enterprise systems, such as ERP and WMS, enabling efficient data exchange and streamlined workflows.

Inaccurate Locations and ETAs: More than 85% of reviews on this element suggest that it shows inaccurate locations and ETAs for fleet and product deliveries.

Slow Reporting: Running reports for the entire fleet can be slow sometimes, as indicated by 80% of reviews on the topic.

Lags: The software occasionally lags and takes a minute to update information, according to 100% of reviews on this aspect.

Limited Customization: The system's rigidity can pose challenges for businesses with unique workflows or industry-specific requirements that necessitate a high degree of customization.

Learning Curve: Manhattan TMS presents a steep learning curve due to its intricate features and functionalities. Users frequently report difficulties in navigating the system and effectively utilizing its capabilities without comprehensive training.

Cost: Implementing and maintaining Manhattan TMS can be expensive, especially for small to medium-sized businesses. The licensing fees, implementation costs, and ongoing support expenses can strain budgets.

Integration Challenges: Integrating Manhattan TMS with existing enterprise systems, such as warehouse management systems (WMS) or enterprise resource planning (ERP) software, can be complex and time-consuming.

IntelliShift’s end-to-end suite is a good fit for fleet managers that require software with a simple user interface along with intuitive functions and features. Users also get all-time access to actionable insights such as fleet location, fuel consumption, driver safety and vehicle condition, which help make necessary decisions to optimize fleet management. On the other hand, user reviews indicate that it occasionally shows inaccurate locations and ETAs, and it lags while updating information. Running fleet-wide reports is also cumbersome. Despite the drawbacks, it can be a good choice for companies in need of robust TMS software.

Navigating the labyrinth of Transportation Management Systems (TMS) can feel overwhelming, but Manhattan TMS emerges as a compelling contender, offering a robust suite of features designed to streamline transportation and logistics operations. User feedback from the past year paints a picture of a solution celebrated for its ease of use and comprehensive functionality, yet shadowed by concerns regarding its cost and perceived rigidity. Manhattan TMS distinguishes itself through its intuitive interface and extensive capabilities encompassing planning, execution, and tracking. The software's integration with other Manhattan Associates solutions further enhances its appeal, creating a unified ecosystem for managing various aspects of the supply chain. However, the platform's premium pricing and potential lack of flexibility have drawn criticism from some users, particularly those seeking more customizable solutions. These factors are crucial considerations for businesses evaluating TMS options, as they directly impact the software's affordability and adaptability to unique operational requirements. Ultimately, Manhattan TMS appears well-suited for larger enterprises with complex transportation needs and the budget to invest in a top-tier solution. Its comprehensive feature set and integration capabilities can empower these organizations to optimize their transportation networks and achieve significant efficiency gains.

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FAQ

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