Crexendo vs Fusion Connect

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Our analysts compared Crexendo vs Fusion Connect based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Crexendo Software Tool
Fusion Connect Software Tool

Product Basics

Crexendo offers a comprehensive suite of cloud communications solutions designed to streamline business operations. This software excels in managing tasks such as VoIP phone systems, unified communications, and contact center services. It is particularly well-suited for small to medium-sized enterprises seeking scalable and reliable communication tools to enhance productivity and collaboration.

Key benefits include cost savings, improved flexibility, and robust security features. Popular features encompass advanced call routing, voicemail-to-email, and video conferencing capabilities. Users often praise its intuitive interface and seamless integration with existing business applications, which simplifies the transition to cloud-based communications.

Pricing details for Crexendo's services can vary based on the specific needs and scale of the business. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. Overall, Crexendo stands out for its user-friendly design and comprehensive feature set, making it a strong contender in the cloud communications market.

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Fusion Connect offers a comprehensive suite of software solutions designed to streamline business communications and IT management. This platform is particularly well-suited for mid-sized to large enterprises seeking to enhance their communication infrastructure and improve operational efficiency. Fusion Connect's offerings include unified communications, managed network services, and cloud-based solutions, which facilitate seamless collaboration and connectivity across various devices and locations.

Key benefits of Fusion Connect include improved productivity, enhanced security, and scalable solutions that grow with your business. Popular features encompass VoIP services, video conferencing, and robust cybersecurity measures. Users often praise the platform for its reliability, user-friendly interface, and excellent customer support.

Pricing for Fusion Connect's services can vary based on the specific needs and scale of the business. For detailed pricing information, it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that fits their unique requirements and budget.

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Product Insights

  • Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
  • Scalability: Easily adjusts to the changing size of your business, whether you're expanding or downsizing.
  • Reliability: Ensures high uptime and consistent performance with robust cloud infrastructure.
  • Flexibility: Supports remote work by allowing employees to access communication tools from anywhere.
  • Integration: Seamlessly integrates with existing business applications, enhancing workflow efficiency.
  • Security: Provides advanced security features to protect sensitive business communications and data.
  • Customization: Offers customizable solutions tailored to meet the specific needs of different industries.
  • Support: Includes 24/7 customer support to resolve issues promptly and minimize downtime.
  • Productivity: Enhances team collaboration and productivity with unified communication tools.
  • Mobility: Empowers employees to stay connected and productive on the go with mobile app support.
  • Analytics: Delivers detailed analytics and reporting to help businesses make informed decisions.
  • Compliance: Assists in meeting industry-specific regulatory requirements with compliant communication solutions.
  • Innovation: Keeps your business at the forefront of technology with regular updates and new features.
  • Environmental Impact: Reduces carbon footprint by minimizing the need for physical hardware and travel.
  • Ease of Use: Features an intuitive interface that simplifies user adoption and reduces training time.
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  • Enhanced Collaboration: Fusion Connect facilitates seamless communication among team members, enabling real-time collaboration through integrated messaging, video conferencing, and file sharing.
  • Increased Productivity: By centralizing communication tools, Fusion Connect reduces the time spent switching between applications, allowing employees to focus on their tasks and complete projects more efficiently.
  • Scalability: The platform can easily scale with your business, accommodating growth without the need for significant additional investments in new communication infrastructure.
  • Cost Efficiency: Fusion Connect consolidates multiple communication services into a single platform, reducing the need for multiple subscriptions and lowering overall operational costs.
  • Improved Customer Service: With features like call routing and automated responses, Fusion Connect ensures that customer inquiries are handled promptly and effectively, enhancing customer satisfaction.
  • Data Security: The software employs robust encryption and security protocols to protect sensitive business communications from unauthorized access and cyber threats.
  • Flexibility: Fusion Connect supports a variety of devices and operating systems, allowing employees to stay connected whether they are in the office, working remotely, or on the go.
  • Customizable Solutions: The platform offers customizable options to tailor communication tools to the specific needs of your business, ensuring that you have the right features to support your operations.
  • Reliable Performance: With high uptime and reliable service, Fusion Connect ensures that your business communications remain uninterrupted, minimizing downtime and maintaining productivity.
  • Enhanced Analytics: The software provides detailed analytics and reporting tools, giving you insights into communication patterns and helping you make data-driven decisions to improve business processes.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily adjusts to the size of your business, whether you have a small team or a large enterprise.
  • Mobile App: Provides a mobile application for iOS and Android, allowing users to stay connected on the go.
  • Call Center Solutions: Offers advanced call center functionalities such as call routing, queue management, and real-time analytics.
  • VoIP Technology: Utilizes Voice over Internet Protocol to deliver high-quality voice communications over the internet.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management systems like Salesforce and Zoho.
  • Auto Attendant: Features an automated receptionist to route calls efficiently based on predefined criteria.
  • Call Recording: Allows for the recording of calls for quality assurance, training, and compliance purposes.
  • Conference Calling: Supports multi-party conference calls with easy-to-use controls and high audio quality.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet specific business needs.
  • Security: Implements robust security measures, including encryption and secure data storage, to protect communications.
  • Analytics and Reporting: Provides detailed analytics and reporting tools to monitor and optimize communication performance.
  • Fax over IP: Enables sending and receiving faxes over the internet, eliminating the need for traditional fax machines.
  • Disaster Recovery: Ensures business continuity with disaster recovery options that keep communications running during outages.
  • Global Reach: Supports international calling and global operations with local numbers in multiple countries.
  • API Access: Offers API access for custom integrations and extended functionality tailored to specific business requirements.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions promptly.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Cloud-Based PBX: Offers a scalable and flexible phone system hosted in the cloud, eliminating the need for on-premises hardware.
  • Advanced Call Routing: Provides customizable call routing options to ensure calls are directed to the right person or department efficiently.
  • Mobile Integration: Allows users to access communication tools from their mobile devices, ensuring connectivity on the go.
  • Video Conferencing: Supports high-definition video meetings with screen sharing and collaboration features.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Presence Indicators: Displays the availability status of team members in real-time, facilitating better communication and collaboration.
  • Call Analytics: Provides detailed call metrics and reporting to help businesses analyze communication patterns and improve efficiency.
  • Integration with CRM Systems: Seamlessly integrates with popular CRM platforms like Salesforce, enhancing customer relationship management.
  • Secure Communications: Ensures data security with encryption and compliance with industry standards such as HIPAA and GDPR.
  • Auto Attendant: Automates call handling with customizable greetings and menu options, improving caller experience.
  • Collaboration Tools: Includes features like team messaging, file sharing, and task management to enhance teamwork.
  • Scalability: Easily scales to accommodate growing business needs without significant infrastructure changes.
  • Disaster Recovery: Offers robust disaster recovery options to ensure business continuity in case of unexpected disruptions.
  • 24/7 Support: Provides round-the-clock technical support to address any issues promptly and minimize downtime.
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Product Ranking

#16

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UCaaS Providers

#18

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 100 100 100 100 96 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

Cost-Effective: Crexendo requires minimal upfront investment and eliminates ongoing maintenance and upgrade expenses, making it a budget-friendly solution.
Reliable Support: Users consistently highlight Crexendo's exceptional customer support, praising their responsiveness and expertise in resolving issues effectively.
User-Friendly Interface: Crexendo's intuitive platform earns high praise for its ease of use, enabling businesses to manage their communication systems without extensive technical expertise.
Seamless Scalability: Crexendo's platform is designed to accommodate businesses of all sizes, allowing for easy scaling of communication capabilities as businesses grow and evolve.
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High-Speed Connectivity: Fusion Connect offers high-speed internet connectivity to meet the demands of modern businesses.
Reliable SD-WAN Network: Their SD-WAN network is designed for reliability, ensuring seamless connectivity for businesses.
Strong Customer Support: Fusion Connect is known for its responsive and effective customer support team, which is readily available to address customer issues.
Quick Setup: Customers appreciate the quick and efficient setup process, allowing them to get their communication systems up and running smoothly.
Clear Voice Services: Fusion Connect's voice services are praised for their clarity, ensuring high-quality business communications.
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Occasional Downtime: Although user feedback is largely positive, Crexendo experiences occasional periods of downtime, which can be disruptive for businesses relying on their cloud communication services.
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Customer Support: Many users report that Fusion Connect's customer support is slow, unhelpful, and difficult to get in touch with. For instance, one user reported spending hours on the phone with customer support over multiple days due to ongoing issues with their office phones.
Technical Issues: Some users have reported frequent technical issues, such as phone lines being disrupted after simple requests or experiencing problems with billing and responsiveness. One user even mentioned that their WiFi service was down for over a year with no resolution from Fusion Connect.
Contract Disputes: Several users have reported difficulties canceling their contracts with Fusion Connect, including being charged unexpected cancellation fees or having contracts automatically renewed without their explicit consent. One user described a situation where they were billed for a service they believed was terminated, highlighting potential issues with billing transparency and responsiveness.
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Can Crexendo help your business reach new heights in the cloud? User reviews from the past year suggest it just might! Crexendo has been making waves with its cloud communication services, garnering overwhelmingly positive feedback for its affordability, reliability, and top-notch customer support. Users consistently highlight its user-friendly interface and scalability, making it a great fit for businesses big and small. For example, one user raved about the smooth implementation process and how easily it integrated into their existing workflow. While some users have reported occasional brief downtimes, these appear to be exceptions rather than the rule. What truly sets Crexendo apart, according to users, is its exceptional customer support. Users have specifically praised the quick response times and the helpfulness of the support staff, a factor that many consider crucial when choosing a cloud communications provider. One user even went as far as to say that Crexendo's support team "has [their] back." This commitment to customer satisfaction is a key differentiator in the competitive landscape of cloud communication providers. Overall, Crexendo appears to be best suited for businesses of all sizes who are looking for a reliable, user-friendly, and affordable cloud communication solution with stellar customer support. Its combination of robust features, ease of use, and responsive support makes it a compelling choice for businesses looking to ditch their expensive landlines and embrace the future of communication.

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Can Fusion Connect help businesses effectively bridge the communication gap, or will it leave them feeling lost in the connection? User reviews from the past year present a mixed bag, with some praising Fusion Connect's strengths while others express significant dissatisfaction. On the positive side, customers applaud the company's expertise in cloud-based communication solutions, particularly highlighting the high-speed connectivity and cost savings offered by their SD-WAN network. Many users rave about the responsiveness and knowledge of the support and service teams, emphasizing the smooth onboarding experience and helpful guidance provided. For instance, one customer noted that Fusion Connect "got all of the phones hooked up and everything done without any interruptions," demonstrating the company's commitment to seamless implementation. However, a significant number of negative reviews, especially on the Better Business Bureau website, paint a different picture. Customers report extremely negative experiences, citing difficulties in dealing with the company and unreasonable charges. One user described Fusion Connect as "the most unpleasant and unreasonable" company they've dealt with, detailing a frustrating experience with a hidden three-year contract and exorbitant cancellation fees. This sentiment is echoed by another customer who was shocked to be slapped with a $6,000 cancellation fee, urging others to "save yourself a lot of $ and headaches" by choosing alternative solutions like Zoom phone. These contrasting experiences suggest that while Fusion Connect excels in providing robust cloud communication solutions and generally receives positive feedback for its technical aspects, there are serious concerns regarding transparency, contract terms, and customer service in specific instances. Therefore, Fusion Connect seems best suited for businesses willing to thoroughly scrutinize contractual details and prioritize the technical merits of the service, understanding that customer service experiences may vary.

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