Top Lumen Technologies Alternatives & Competitors For 2024

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Looking for alternatives to Lumen Technologies? Many users crave user-friendly and feature-rich solutions for tasks like Platform Capabilities, Reporting, and Video Communication. Leveraging crowdsourced data from over 1,000 real UCaaS Providers selection projects based on 400+ capabilities, we present a comparison of Lumen Technologies to leading industry alternatives like Crexendo, Peerless Network, VirtualPBX, and StartMeeting.

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Product Basics

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Lumen Technologies offers a comprehensive suite of software solutions designed to manage telecommunications and Unified Communications as a Service (UCaaS). These tools are particularly well-suited for enterprises seeking to streamline their communication infrastructure, enhance collaboration, and improve operational efficiency. The software provides robust features such as voice and video conferencing, instant messaging, and integrated contact centers, making it ideal for businesses that require reliable and scalable communication solutions.

Key benefits include enhanced connectivity, improved productivity, and seamless integration with existing IT systems. Popular features encompass high-definition audio and video quality, advanced security protocols, and user-friendly interfaces. Users have praised the software for its reliability and ease of use, noting that it significantly simplifies communication management.

Pricing details for Lumen Technologies' software are typically customized based on the specific needs of the business, including factors like the number of users and required features. For precise pricing information, it is recommended to contact SelectHub for a tailored quote.

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Crexendo offers a comprehensive suite of cloud communications solutions designed to streamline business operations. This software excels in managing tasks such as VoIP phone systems, unified communications, and contact center services. It is particularly well-suited for small to medium-sized enterprises seeking scalable and reliable communication tools to enhance productivity and collaboration.

Key benefits include cost savings, improved flexibility, and robust security features. Popular features encompass advanced call routing, voicemail-to-email, and video conferencing capabilities. Users often praise its intuitive interface and seamless integration with existing business applications, which simplifies the transition to cloud-based communications.

Pricing details for Crexendo's services can vary based on the specific needs and scale of the business. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. Overall, Crexendo stands out for its user-friendly design and comprehensive feature set, making it a strong contender in the cloud communications market.

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Peerless Network offers robust telecommunications and Cloud PBX solutions designed to streamline communication tasks for businesses. Their software facilitates seamless voice, messaging, and data services, making it particularly suitable for enterprises seeking reliable and scalable communication infrastructure. The platform is ideal for businesses that require high-quality, cost-effective telecommunication services to enhance their operational efficiency.

Key benefits include enhanced call quality, comprehensive cloud-based PBX features, and flexible integration options. Popular features encompass advanced call routing, voicemail-to-email, and unified communications capabilities. Users appreciate the platform's reliability and ease of use, often highlighting its superior customer support and extensive feature set.

Pricing details for Peerless Network's services are not readily available, and it is recommended that users contact SelectHub for a customized pricing quote based on their specific requirements. This ensures that businesses receive a tailored solution that fits their unique needs and budget.

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VirtualPBX offers a comprehensive software solution for managing business communication, including tasks like call routing, voicemail, and conferencing. It is particularly well-suited for small to medium-sized businesses seeking a scalable and flexible communication system. The software's cloud-based nature allows for easy integration with existing workflows, making it an attractive option for companies looking to enhance their communication infrastructure without significant upfront investment.

Key benefits include improved call management, enhanced team collaboration, and the ability to handle multiple communication channels seamlessly. Popular features encompass auto-attendant, call forwarding, and detailed analytics, which provide valuable insights into communication patterns and performance. Users often appreciate the intuitive interface and robust customer support, which contribute to a positive overall experience.

Pricing for VirtualPBX varies based on the number of users and specific features required, with options typically available on a monthly or annual subscription basis. For precise pricing tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.

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StartMeeting is a comprehensive communication software designed to facilitate seamless collaboration through video conferencing, screen sharing, and audio conferencing. It is particularly well-suited for businesses and organizations across various industries, including education, healthcare, and corporate sectors, due to its robust features that support remote work and virtual meetings.

One of the standout benefits of StartMeeting is its user-friendly interface, which simplifies the process of scheduling and joining meetings. The software also offers high-definition video and audio quality, ensuring clear and effective communication. Additionally, StartMeeting provides tools for recording meetings, which can be invaluable for training sessions and record-keeping.

Compared to similar products, users often highlight StartMeeting's reliability and ease of use. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored pricing quote based on their unique requirements.

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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Webinars
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Webinars
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Knowledge Base
24/7 Live Support
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Product Ranking

#3

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UCaaS Providers

#16

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UCaaS Providers

#17

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UCaaS Providers

#28

among all
UCaaS Providers

#39

among all
UCaaS Providers

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Analyst Rating Summary

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Integrations
Platform Capabilities
Reporting
Security
Video Communication
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Platform Capabilities
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Video Communication
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Voicemail and Messaging
Security
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Video Communication
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Platform Capabilities
Reporting
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Video Communication
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Reporting
Security
Video Communication

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Platform Capabilities Reporting Video Communication Voice Communication Voicemail and Messaging 100 100 100 96 100 67 100 86 92 100 0 25 50 75 100
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Synopsis of User Ratings and Reviews

Strong Network Infrastructure: Lumen leverages its robust network and IP infrastructure to deliver high-quality, reliable UCaaS solutions, ensuring seamless communication and minimal downtime.
Comprehensive Solutions: Lumen offers a wide array of UCaaS solutions, including voice, video, email, chat, and social media integration, catering to diverse business needs and streamlining communication channels.
Positive Customer Feedback: Lumen's UCaaS offerings receive positive reviews from midmarket customers, particularly in North America, who appreciate the enterprise-grade quality, security, and customer support provided.
Flexible and Scalable: Lumen's cloud-based UCaaS solutions provide flexibility and scalability, allowing businesses to easily adapt their communication and collaboration tools as their needs evolve.
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Cost-Effective: Crexendo requires minimal upfront investment and eliminates ongoing maintenance and upgrade expenses, making it a budget-friendly solution.
Reliable Support: Users consistently highlight Crexendo's exceptional customer support, praising their responsiveness and expertise in resolving issues effectively.
User-Friendly Interface: Crexendo's intuitive platform earns high praise for its ease of use, enabling businesses to manage their communication systems without extensive technical expertise.
Seamless Scalability: Crexendo's platform is designed to accommodate businesses of all sizes, allowing for easy scaling of communication capabilities as businesses grow and evolve.
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Reliable Communication: Peerless Network consistently receives praise for its dependable and high-quality voice services, ensuring clear and stable connections for businesses.
Cost-Effective Solutions: Businesses often cite the affordability of Peerless Network's services as a key advantage, allowing them to access advanced features without breaking the bank.
Feature-Rich Platform: From Cloud PBX and SIP Trunking to Unified Communications as a Service (UCaaS), Peerless Network offers a comprehensive suite of tools designed to streamline business communications.
Centralized Management: The Peerless Portal provides businesses with a user-friendly interface to manage their services, configure settings, and access real-time analytics from a single location.
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Simple Setup: VirtualPBX is known for its user-friendly setup process, allowing businesses to get their phone system up and running quickly without technical difficulties.
Cost Effectiveness: Many users highlight the cost savings achieved by switching to VirtualPBX, making it a financially sound choice for businesses looking to reduce communication expenses.
24/7 Support: VirtualPBX provides round-the-clock customer support, ensuring that businesses have assistance whenever they need it.
Advanced Features: VirtualPBX offers a comprehensive suite of features, including VoIP calling, call recording, and detailed call reports, empowering businesses to manage their communications effectively.
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Easy to Use: StartMeeting is known for its user-friendly interface, allowing for a quick setup process and intuitive navigation, even for first-time users.
High-Quality Audio and Video: The platform delivers crisp audio and clear video, enhancing the meeting experience and ensuring effective communication.
Robust Features: StartMeeting offers a comprehensive suite of features, including screen sharing, recording and playback functionalities, and the ability to host large meetings with up to 1,000 participants.
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Midmarket Focus: Lumen's emphasis on the midmarket segment might leave larger enterprises with more complex needs underserved.
Limited Global Reach: While recognized in North America, Lumen's global presence and support might not be as robust for international businesses.
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Occasional Downtime: Although user feedback is largely positive, Crexendo experiences occasional periods of downtime, which can be disruptive for businesses relying on their cloud communication services.
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Limited Information on Specific Features: Users highlight ease of use and management, but don't provide details on advanced Cloud PBX features businesses might require, such as call analytics or integrations with CRM systems.
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SMS Headaches: Some users have experienced problems with SMS registration and compliance, causing disruptions to their business communications.
Customer Service Letdowns: A handful of users have reported negative customer service experiences, such as unfulfilled service agreements and unhelpful interactions when trying to get refunds or technical support.
Occasional Technical Glitches: A small number of users have encountered technical issues with the app or other aspects of the service, potentially impacting their overall experience.
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Limited Video Conferencing: StartMeeting lacks video conferencing features, hindering face-to-face interaction crucial for effective communication in business settings.
Regional Restrictions: Accessibility issues in regions like China and parts of APAC pose a significant barrier for businesses operating in these areas.
No Webcam Access: The platform's inability to utilize webcams limits visual communication, impacting the quality of virtual meetings and presentations.
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Is Lumen Technologies really "lit," or is it more like a dim bulb? User reviews from the past year paint a mixed picture of this telecommunications giant. On the bright side, Lumen is commended for its robust network infrastructure and innovative solutions, particularly its Network-as-a-Service (NaaS) platform. This platform offers businesses radical flexibility in managing their networking services, a crucial aspect in today's dynamic digital landscape. For instance, one company was able to seamlessly transition to a hybrid work model thanks to Lumen's flexible solutions. However, a recurring complaint is Lumen's customer service, which some users describe as frustrating and unhelpful, leading to increased dissatisfaction and churn. This is a significant drawback, as reliable customer support is essential for businesses, especially when dealing with complex technical issues. What sets Lumen apart is its focus on integrating advanced security features into its services. With cyber threats becoming increasingly sophisticated, Lumen's commitment to data protection and compliance provides peace of mind, a critical factor for businesses handling sensitive information. Think of it as having a highly trained security guard constantly patrolling your network. However, while Lumen excels in security, its performance in other areas, such as its wireline business, has lagged behind competitors like AT&T and Verizon. This discrepancy in performance across different areas creates an uneven experience for customers. Overall, Lumen Technologies is best suited for businesses, particularly large enterprises, that prioritize network reliability, security, and flexible solutions. However, potential customers should be aware of the reported customer service issues and weigh them against the company's strengths before making a decision. It's like buying a powerful car with a faulty GPS system – you can still reach your destination, but the journey might be bumpier than expected.

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Can Crexendo help your business reach new heights in the cloud? User reviews from the past year suggest it just might! Crexendo has been making waves with its cloud communication services, garnering overwhelmingly positive feedback for its affordability, reliability, and top-notch customer support. Users consistently highlight its user-friendly interface and scalability, making it a great fit for businesses big and small. For example, one user raved about the smooth implementation process and how easily it integrated into their existing workflow. While some users have reported occasional brief downtimes, these appear to be exceptions rather than the rule. What truly sets Crexendo apart, according to users, is its exceptional customer support. Users have specifically praised the quick response times and the helpfulness of the support staff, a factor that many consider crucial when choosing a cloud communications provider. One user even went as far as to say that Crexendo's support team "has [their] back." This commitment to customer satisfaction is a key differentiator in the competitive landscape of cloud communication providers. Overall, Crexendo appears to be best suited for businesses of all sizes who are looking for a reliable, user-friendly, and affordable cloud communication solution with stellar customer support. Its combination of robust features, ease of use, and responsive support makes it a compelling choice for businesses looking to ditch their expensive landlines and embrace the future of communication.

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Is Peerless Network truly peerless in the world of telecommunications, or does it get lost in the static? Peerless Network offers Cloud PBX services as part of its suite of telecommunications solutions, including SIP Trunking and Toll-Free services. User reviews on Peerless Network's Cloud PBX services are a mixed bag. Many users praise the platform's dependability and affordability, highlighting its straightforward setup and user-friendly interface as major pluses. However, a recurring theme in negative reviews is the presence of relentless spam calls, with some users alleging that the company's infrastructure is susceptible to exploitation by spammers. This issue raises concerns about the effectiveness of Peerless Network's spam filtering mechanisms. Despite these criticisms, Peerless Network's Cloud PBX services are generally well-regarded for their technical performance and customer support. The company's commitment to innovation is also evident in its automated platforms, such as the Peerless Portal and ANImate, which streamline telecom workflows. Overall, Peerless Network is best suited for businesses seeking a reliable and cost-effective Cloud PBX solution with robust features. However, businesses with a low tolerance for spam calls may want to consider alternative providers or invest in additional spam filtering measures.

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Ever wished your business communication could be more, well, virtual? VirtualPBX offers a robust platform for businesses seeking a flexible and cost-effective alternative to traditional phone systems. Users rave about its ease of use, particularly the intuitive mobile app, which makes managing calls on the go a breeze. Features like voicemail-to-email and advanced call routing streamline communication and boost productivity. The platform shines in its ability to support remote work, a crucial aspect in today's dynamic business landscape. Imagine having crystal-clear audio quality during calls and conferences, no matter where your team is located - VirtualPBX makes this a reality. However, like a phone line with static, some users experienced hiccups during setup and with customer service, particularly regarding SMS registration. While these issues are concerning, they appear to be isolated cases, with the majority of users praising the platform's reliability and affordability compared to traditional answering services. VirtualPBX emerges as a strong contender for businesses of all sizes seeking a feature-rich, scalable, and cost-effective communication solution. Its strengths lie in its user-friendliness, robust features, and excellent remote work support. While some users reported issues with setup and customer service, these appear to be exceptions rather than the rule. If you're looking to ditch your clunky old phone system and embrace the future of business communication, VirtualPBX is definitely worth considering.

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Ready to meet the future of online communication? StartMeeting is a popular platform for online meetings and webinars, but how does it stack up against the competition? User reviews highlight its user-friendly interface and high-quality audio and video as major strengths. Many appreciate the platform's intuitive design, making it easy to navigate and initiate meetings, even for tech-challenged individuals. The clear audio and stable video conferencing capabilities ensure seamless communication, enhancing the overall meeting experience. However, some users have reported limitations in regional access, particularly in parts of Asia. Additionally, while the platform boasts features like screen sharing and meeting recordings, some users find the interface confusing, which could hinder productivity. StartMeeting shines in its simplicity and effectiveness for basic online meetings. Its ease of use and reliable performance make it a practical choice for small to medium-sized businesses or teams that prioritize straightforward communication. However, its limitations in regional access and occasional interface hiccups might give pause to larger organizations or those requiring more advanced features.

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