Top Telesystem Alternatives & Competitors For 2024

Telesystem's UCaaS platform garners largely positive reviews from users, who particularly appreciate its tight integration with the company's Hosted VoIP services on both the Blue and Green platforms. Users highlight the seamless experience of switching between calling, video conferencing, and messaging, all within a unified interface. This integration is praised for boosting productivity, especially for teams accustomed to juggling multiple apps. However, some users express a desire for more advanced analytics and reporting features, particularly for tracking team communication patterns and measuring campaign effectiveness. Telesystem differentiates itself through a strong emphasis on customer support, with many users praising the responsiveness and expertise of the support team. This hands-on approach is especially valuable for smaller businesses that may lack dedicated IT resources. Users also note that Telesystem's pricing, while not the cheapest, is competitive and transparent, with no hidden fees. This straightforward approach resonates with businesses seeking predictable communication expenses. Overall, Telesystem's UCaaS solution appears best suited for small to medium-sized businesses prioritizing ease of use, reliable call quality, and robust customer support. The platform's seamless integration with Telesystem's Hosted VoIP offerings makes it a compelling choice for businesses already invested in or considering Telesystem's ecosystem. However, businesses requiring advanced analytics or integrations with a wide range of third-party applications might need to explore additional options.

Can Fusion Connect help businesses effectively bridge the communication gap, or will it leave them feeling lost in the connection? User reviews from the past year present a mixed bag, with some praising Fusion Connect's strengths while others express significant dissatisfaction. On the positive side, customers applaud the company's expertise in cloud-based communication solutions, particularly highlighting the high-speed connectivity and cost savings offered by their SD-WAN network. Many users rave about the responsiveness and knowledge of the support and service teams, emphasizing the smooth onboarding experience and helpful guidance provided. For instance, one customer noted that Fusion Connect "got all of the phones hooked up and everything done without any interruptions," demonstrating the company's commitment to seamless implementation. However, a significant number of negative reviews, especially on the Better Business Bureau website, paint a different picture. Customers report extremely negative experiences, citing difficulties in dealing with the company and unreasonable charges. One user described Fusion Connect as "the most unpleasant and unreasonable" company they've dealt with, detailing a frustrating experience with a hidden three-year contract and exorbitant cancellation fees. This sentiment is echoed by another customer who was shocked to be slapped with a $6,000 cancellation fee, urging others to "save yourself a lot of $ and headaches" by choosing alternative solutions like Zoom phone. These contrasting experiences suggest that while Fusion Connect excels in providing robust cloud communication solutions and generally receives positive feedback for its technical aspects, there are serious concerns regarding transparency, contract terms, and customer service in specific instances. Therefore, Fusion Connect seems best suited for businesses willing to thoroughly scrutinize contractual details and prioritize the technical merits of the service, understanding that customer service experiences may vary.

Is CallTower a communication colossus, or does it crumble under the weight of its promises? User reviews from the last year paint a somewhat mixed picture, but generally lean positive. CallTower receives high marks for its comprehensive suite of Unified Communications (UC) solutions, particularly its integration with popular platforms like Microsoft Teams and Cisco. Many users rave about the reliability and performance of CallTower's services, highlighting minimal downtime and a handy quick-circuit switching feature that keeps communication flowing. The user-friendly CallTower Connect platform also garners praise for its intuitive interface and easy customization options. However, some users, particularly those on G2, express frustration with CallTower's customer service, citing a lack of support and unhelpful responses to technical issues. One user even described their experience trying to cancel their service as a "nightmare." This disparity in customer service experiences suggests that your mileage may vary. What sets CallTower apart is its focus on providing a complete and robust UC solution, going beyond basic calling features to offer advanced options like personalized voicemail and intelligent call forwarding. This makes it a good fit for businesses that rely heavily on seamless communication and collaboration, especially those with global operations. However, potential customers should be wary of the mixed reviews regarding customer service and consider seeking out direct feedback from current users to get a clearer picture of CallTower's support system.

Is Sangoma the "G.O.A.T." of team collaboration software, or does it need to dial it back a bit? User reviews from the past year paint a pretty picture for Sangoma TeamHub, highlighting its ability to wrangle all your communication tools into one convenient platform. Users rave about the "single pane of glass" approach, which streamlines workflows by integrating chat, video conferencing, file sharing, and even contact center features. This stands in stark contrast to the "app juggling" nightmare of using disparate tools from different vendors. Imagine effortlessly escalating a chat to a video call with a single click – that's the power of TeamHub's unified experience. However, the available reviews are limited in number, suggesting a need for more user feedback to gain a comprehensive understanding of its performance. Overall, Sangoma TeamHub seems tailor-made for businesses seeking to ditch the chaos of multiple communication apps and embrace a centralized, integrated solution, particularly those already invested in the Sangoma ecosystem.

Want to know if RingEX is the real deal for unified communications? RingEX, a UCaaS solution by RingCentral, offers a robust feature set including messaging, video conferencing, phone calls, and webinars, all within an intuitive interface. Users rave about the convenience of managing business calls on personal devices with the well-received mobile apps for iOS and Android. Features like screen sharing and team collaboration tools are reported to enhance productivity and communication. However, users also report frequent technical issues such as call quality problems, system crashes, and difficulties joining video meetings. A recurring theme in user reviews is the challenge of resolving technical issues with customer support, with some issues remaining unresolved for extended periods. While initial setup is reported to be challenging, once operational, users find the platform easy to use and appreciate the ability to make changes without third-party assistance. RingEX seems best suited for businesses that prioritize a comprehensive feature set and mobile accessibility over rock-solid reliability and responsive customer support.