Our analysts compared SuccessFactors vs Calabrio based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
SuccessFactors HR by SAP is a comprehensive human capital management (HCM) solution designed for businesses of all sizes across various industries.
This cloud-based software is ideal for organizations looking to streamline basic HR functions while also driving strategic initiatives and planning. Users appreciate its advanced features for recruitment management, onboarding, time off tracking, time off planning, and goal structure flexibility, which enhance employee engagement and streamline HR processes.
In contrast, some users find the overall user interface to be outdated and clunky on certain pages. Additionally, the software’s extensive capabilities can make it complex to learn and require a time investment to fully understand and leverage its sophisticated features.
Regardless of your industry, finding and hiring the right talent quickly is a major challenge. SuccessFactors HR tackles this with advanced recruitment tools that streamline the hiring process, from job requisition to candidate selection.
SuccessFactors ranks in our list of the top five overall HR products and the top ten for applicant tracking, benefits management, compensation management, document management, onboarding, self service, learning management, performance management and more.
It uses AI and machine learning to enhance candidate matching and speed up recruitment, making it easier to find and onboard top talent.
Flexible goal structures and comprehensive onboarding solutions boost employee engagement and retention. These features help set clear performance objectives, track progress, and create a more engaging onboarding experience, contributing to a positive workplace culture and better retention.
SuccessFactors HR simplifies time off management with its accessible tracking and planning features, allowing employees to easily request and manage leave.
Benefits scenario modeling is available with workarounds, compared to some competitors like UKG Pro and Oracle HCM Cloud that don’t currently support it. As a leader in document management, it earns our highest score for tax document automatic generation, access controls and document sharing.
SuccessFactors HR pricing varies based on organization size, the specific modules required and the level of customization needed. SAP typically provides customized pricing based on the organization's needs and the scale of implementation.
For an accurate quote, businesses should contact SAP or an authorized SAP partner to discuss their specific requirements and receive a tailored pricing proposal.
among all Workforce Management Software
SuccessFactors has a 'great' User Satisfaction Rating of 82% when considering 2892 user reviews from 5 recognized software review sites.
Calabrio has a 'great' User Satisfaction Rating of 87% when considering 316 user reviews from 3 recognized software review sites.
SelectHub research analysts have evaluated SuccessFactors and concluded it earns best-in-class honors for AI-based Capabilities and Leave and Absence Management.
SelectHub research analysts have evaluated Calabrio and concluded it earns best-in-class honors for Leave and Absence Management.
SuccessFactors provides full integration with all HR modules and can connect to other SAP solutions, such as finance to materials. With extensive customization, integration and analytics, it can be of great use for planning, developing and implementing HR strategies.According to our analysts, SAP SuccessFactors scores a 79, leading in applicant tracking and recruiting, document management, and succession management.It includes AI-assisted screening, LinkedIn applicant prospecting, automated tax documents, succession planning, offline course access and employee lifecycle tracking, helping HR cover core tasks today and plan for the future.It’s gotten praise for its strong support team, which is responsive and customer-focused, although users sometimes experience delays in resolving issues. The platform excels as a comprehensive HR solution, integrating various functions into a single system that streamlines processes and reduces costs.While there's a learning curve for most, the majority found it worth the work to centralize all things HR, especially with its AI capabilities. Recent updates have improved the UI design, though some users indicate growing pains with release-related glitches and complex integrations.SAP SuccessFactors pricing starts at $10 per user per month with a free trial.SuccessFactors makes recruitment easier with tools for job postings, tracking candidates, evaluating resumes and managing interviews. Its AI-assisted screening matches candidates to job requirements more efficiently.The onboarding module speeds up the process for new hires by automating paperwork, setting up training and ensuring a smoother transition into the company. Overall, SuccessFactors helps identify and nurture internal talent for future leadership roles, creating a smooth succession plan and minimizing the impact of turnover.
User reviews for Calabrio present a mixed bag. Fans rave about its robust features and scalability, particularly for complex contact centers. "Calabrio easily handles our multi-skilled team and intricate compliance needs, something our earlier WFM software like Genesys couldn't dream of," one user gushed. However, the steeper learning curve compared to simpler solutions is a recurring critique, as another reviewer remarked, "Calabrio's a powerhouse, but it's not exactly plug-and-play. Be ready to invest in training and support compared to options like Workforce Now." Cost is another common thread. While users acknowledge Calabrio's advanced features justify its higher price tag compared to basic WFM tools, some find it pricier than similar platforms. One reviewer commented, "Compared to NICE WFM, Calabrio's definitely pricier, but the customization options and reporting are far superior for our needs." Ultimately, user sentiment suggests Calabrio shines in complex environments where its feature set and compliance strengths outweigh the cost and initial learning hurdles. However, for smaller or less demanding operations, simpler and potentially more affordable alternatives like Zoho Workforce Management might be a better fit.
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