Help Desk Management The Best Free Help Desk Software Of 2024 By Kriti Sahay Help Desk Management No comments August 20, 2024 Help desk software is a crucial tool for customer service, but enterprise software is notoriously expensive. When you’re a small business, the costs can be prohibitive. But that doesn’t mean you need to go without a ticketing system. In fact, there’s a huge range of free help desk software options on the market that can help you. We’ve compiled a list of the best free help desk software to help you out. Let’s take a look at these platforms and compare their features, limitations and more! Kriti SahayThe Best Free Help Desk Software Of 202408.20.2024read more
Help Desk Management Help Desk Ticketing Software Requirements Checklist By Kriti Sahay Help Desk Management No comments August 20, 2024 We’ve all been on the wrong end of a bad customer service experience. The response we get (or don’t) shapes our perception of the company and its brand. Help desk ticketing software is a key part of making a good first impression for your customers. But how do you ensure that you don’t miss the mark? Your journey towards selecting the right platform for your needs starts with this help desk software requirements checklist. Kriti SahayHelp Desk Ticketing Software Requirements Checklist08.20.2024read more
Help Desk Management Help Desk Metrics: A Comprehensive Guide By Kriti Sahay Help Desk Management 1 comment Last Reviewed: September 25, 2024 If you’ve ever been on the receiving end of bad customer service, you know how much it can impact a person’s perception of a business. At best, it brings the brand image down. At worst, it breaks relationships and loses customers. As a business owner, you want to prevent bad customer experiences from happening as much as possible. But how do you ensure you’re always offering the best service to your customers? The answer lies in help desk metrics, objective measures you can use to evaluate service quality and overall performance. Kriti SahayHelp Desk Metrics: A Comprehensive Guide08.19.2024read more
Help Desk Management Help Desk Ticketing System Features And Benefits By Kriti Sahay Help Desk Management No comments August 7, 2024 Are you constantly wondering how your business can retain more customers? It all starts with maintaining high customer service standards, providing a better customer experience and addressing issues before they start affecting customer satisfaction. Having the right help desk ticketing system can help you achieve this. Kriti SahayHelp Desk Ticketing System Features And Benefits08.07.2024read more
Project Management The Best Cloud Project Management Software Of 2024 By Kriti Sahay Project Management No comments August 6, 2024 According to McKinsey’s estimates, cloud-based software can help companies generate up to a trillion dollars in value through cost-optimization and innovation-driven growth. Adopting cloud project management software is one way of ensuring you don’t miss out on your piece of the pie. While there’s no dearth of cloud-based project management options in the market, what you need is the best of the best — and we’re here to help you find it. Let’s explore the highest-rated cloud project management software options on the market today, according to SelectHub research and data. Kriti SahayThe Best Cloud Project Management Software Of 202408.06.2024read more
Call Center The Best Call Center Scheduling Software Of 2024 By Kriti Sahay Call Center No comments August 5, 2024 Creating and managing work schedules for your call center agents can be a mammoth undertaking, especially for 24/7 operations like help desks. But call center scheduling software can offer a great solution. This article will take you through our top call center software for scheduling, and what makes them so highly-rated. Let’s check them out! Kriti SahayThe Best Call Center Scheduling Software Of 202408.05.2024read more
Call Center How To Start A Call Center: A Comprehensive Guide By Kriti Sahay Call Center No comments August 5, 2024 If you’re looking to venture into business process outsourcing or expand your own organization’s customer service offerings, there’s been no better time to think about starting a call center. The global call center market is expected to reach $160.33 billion USD by 2027. Kriti SahayHow To Start A Call Center: A Comprehensive Guide08.05.2024read more
Project Management What Is Resource Scheduling? A Comprehensive Guide By Kriti Sahay Project Management No comments August 2, 2024 When you’re working on a complex project with different phases and dependencies, resource management can be a major challenge. Different phases have different resource needs, and supply chain issues can be difficult to predict. But proper resource scheduling using a solid strategy or the right project management software helps ensure that you have exactly what you need when you need it. Kriti SahayWhat Is Resource Scheduling? A Comprehensive Guide08.02.2024read more
Project Management The Best Project Management Apps Of 2024 By Kriti Sahay Project Management No comments August 1, 2024 Are you looking for ways to better manage your projects and improve team productivity? Project management apps can help you track your progress on projects, collaborate with team members and stay on top of your work at all times. But with the wide variety of options on the market today, how do you choose the best solution for you and your organization? If you’re struggling with your project management software search, we’re here to help! Let’s look at some of the best project management apps, according to SelectHub data, so you can find the right option for your needs. Kriti SahayThe Best Project Management Apps Of 202408.01.2024read more
Resources How to Delete Apps from Your Device: A Step-by-Step Guide By Kriti Sahay Resources 1 comment August 1, 2024 Have you ever downloaded an app on your device, only to realize later that it wasn’t what you were looking for? Or maybe you have too many apps, taking up your memory and causing lags. In either case, you’re likely to end up Googling “how to delete apps,” and that’s probably why you’re here! Kriti SahayHow to Delete Apps from Your Device: A Step-by-Step Guide08.01.2024read more
Project Management Project Dashboards: A Comprehensive Guide By Kriti Sahay Project Management No comments July 31, 2024 Sometimes managing complicated projects and their dependencies can make you feel like you’re lost at sea. A project dashboard is like your map and compass, helping you navigate and reach the shore. Whether it’s an Excel dashboard built from scratch or a pre-built template from a project management platform, project dashboards are a huge help in managing any project. Kriti SahayProject Dashboards: A Comprehensive Guide07.31.2024read more
Call Center How To Improve Customer Service: 15 Crucial Tips By Kriti Sahay Call Center No comments July 30, 2024 Customer service is a vital but often neglected component of CRM. When Zendesk asked customers who interacted with customer service over the past year about their experiences, the answers were concerning. Nearly half said their frustration with customer service had grown over the past year, and 52% said that it left them exhausted. There’s a gap between what customers today expect and what they feel they get. So, how do you bridge this gap? How do you improve customer service? Kriti SahayHow To Improve Customer Service: 15 Crucial Tips07.30.2024read more
Help Desk Management Help Desk vs Service Desk: What’s The Difference? By Kriti Sahay Help Desk Management No comments July 19, 2024 People often use the terms help desk and service desk interchangeably when talking about customer service systems. But that doesn’t mean they’re the same. They’re actually closely related but different components of ITSM, or IT service management, the set of practices that enable companies to provide IT as a service. Kriti SahayHelp Desk vs Service Desk: What’s The Difference?07.19.2024read more
Resources How To Cancel Apple TV+ : The Ultimate Guide By Kriti Sahay Resources No comments Last Reviewed: November 19, 2024 Do you want to take a break from Apple TV+ while you wait for the new season of Severance? Or maybe you’re just ready to move on from Apple’s streaming service and spend your money elsewhere. Whatever your reasons may be, if you’re wondering how to cancel your Apple TV+ subscription, you’re in the right place. Kriti SahayHow To Cancel Apple TV+ : The Ultimate Guide07.15.2024read more
Call Center The 17 Most Important Call Center Best Practices By Kriti Sahay Call Center No comments June 12, 2024 Call centers are large, labor-intensive operations with lots of moving parts. You need to handle a large team of agents and frequently grumpy customers while chasing lofty performance goals. Managing such a complex operation is challenging, but following call center best practices can set you up for success. Kriti SahayThe 17 Most Important Call Center Best Practices06.12.2024read more
Call Center Call Center Metrics and KPIs: A Comprehensive Guide By Kriti Sahay Call Center No comments June 10, 2024 Before you start working on strategies to grow your call center, you need to analyze its current performance and figure out what you’re doing right, what needs improvement and how you compare to your competitors. But how do you do that? By tracking the right call center metrics. Kriti SahayCall Center Metrics and KPIs: A Comprehensive Guide06.10.2024read more