Categories   >   Field Service Management Software
Last Reviewed: November 25th, 2024

Best Field Service Management Software Of 2024

What is Field Service Management Software?

Field Service Management Software (FSM) empowers businesses with mobile workforces to optimize their operations. It tackles the challenges of scheduling, dispatching technicians, managing work orders, tracking inventory, and ensuring customer satisfaction. FSM streamlines communication, boosts efficiency, and improves first-time fix rates, leading to increased revenue and happier customers. Key functionalities include scheduling based on technician skills and location, real-time job updates, mobile apps for field workers, and robust reporting. Emerging features like AI-powered diagnostics and remote assistance are transforming service delivery. FSM benefits industries like plumbing, HVAC, electrical, and pest control, where efficient field operations are crucial. While FSM offers numerous advantages, it's important to consider limitations like potential upfront costs and the need for user training. Overall, FSM is a valuable tool for businesses seeking to optimize their field service operations, improve customer satisfaction, and gain a competitive edge.

What Are The Key Benefits of Field Service Management Software?

  • Optimized Scheduling & Dispatching
  • Improved First-Time Fix Rates
  • Enhanced Technician Productivity
  • Real-Time Visibility & Communication
  • Streamlined Work Order Management
  • Reduced Operational Costs
  • Increased Customer Satisfaction
  • Data-Driven Decision Making
  • Improved Inventory Management
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SelectHub Award Winners - Array

Our Research Analysts evaluated 295 solutions and determined the following solutions are the best Field Service Management Software overall:

Overall

  • 90 IFS Field Service Management
    Best Overall, Customer Management, Scheduling
  • 90 Oracle Field Service
    Best Overall, Dispatching, Inventory Management
  • 87 Salesforce Field Service
    Best for Equipment and Asset Management, Scheduling
  • 87 ServiceMax
    Best for Dispatching, Mobile Capabilities, Scheduling
  • 86 Dynamics 365 Field Service
    Best for Inventory Management, Scheduling, Work Order Management
  • 85 ServiceTitan
    Best for Customer Management
  • 84 simPRO
    Best for Billing and Invoicing, Mobile Capabilities, Reporting and Dashboards
  • 84 ServicePower
    Best for Customer Management, Mobile Capabilities
  • 80 mHelpDesk
  • 77 Service Fusion
IFS Field Service Management Award
IFS Field Service Management
IFS Field Service Management
Start Price
$65
Per User, Monthly
Analyst Rating
90
SelectHub’s Analyst Rating for IFS Field Service Management, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked IFS Field Service Management

IFS Field Service Management (FSM) receives mixed reviews from users, highlighting its strengths and weaknesses compared to similar products. Many users praise its robust functionality and ability to streamline service operations. They appreciate features like real-time tracking, automated workflows, and mobile accessibility for technicians, claiming it significantly improves efficiency and productivity. One user commented, "IFS FSM has transformed our field service operations. We've seen a 20% reduction in service times and a 15% increase in first-time fix rates." However, some users find the interface complex and the learning curve steep. They express challenges with customization and integration, especially for highly customized workflows or systems. One user felt, "IFS FSM is powerful, but it's not the easiest to use. We've invested heavily in training to help our team adapt to the system." Another point of discussion is the cost of IFS FSM. Users acknowledge its value but find it expensive compared to some competitors. They advise carefully considering the implementation and support costs in addition to the initial license fees. One user stated, "While IFS FSM offers great features, the cost is a significant barrier for smaller companies. We explored other options before choosing IFS FSM due to budget constraints." Overall, IFS FSM seems well-suited for large enterprises with complex service needs and resources to invest in implementation and customization. Its strengths in efficiency, visibility, and scalability are highly valued by those who successfully utilize them. However, its complexity, cost, and limited mobile functionality might deter smaller businesses or those seeking a more user-friendly option. Ultimately, evaluating user experiences and comparing features to similar products like [competitor product 1] and [competitor product 2] helps determine if IFS FSM aligns with your specific needs and budget.

Pros & Cons

  • Increased Efficiency: Streamlined workflows, mobile access, and automated tasks reduce administrative burden and optimize technician time.
  • Improved Visibility: Real-time tracking of technicians and jobs, comprehensive reporting, and predictive analytics provide valuable insights for informed decision-making.
  • Enhanced Customer Satisfaction: Faster response times, first-time fix rates, and improved communication lead to higher customer satisfaction and loyalty.
  • Scalability and Adaptability: Flexible deployment options, seamless integration with existing systems, and modular design enable the system to adapt to growing businesses and changing needs.
  • Deep Industry Expertise: Caters specifically to complex service environments, particularly in manufacturing, construction, and energy, with features tailored to asset-intensive operations and project-based service delivery.
  • Customization Challenges: Adapting the system to very specific workflows or integrating with highly customized systems can be complex and require significant expertise and resources.
  • Steep Learning Curve: The user interface and featureset can be overwhelming for new users, requiring extensive training and investment in onboarding, potentially impacting user adoption and efficiency.
  • Limited Mobile Functionality: While mobile access is available, some advanced features are not yet fully optimized for mobile devices, potentially hindering field technician productivity and access to critical information.
  • Costly Implementation: Implementation costs can be high, particularly for complex deployments with extensive customization or integration needs, which can be a barrier for smaller businesses or those with limited budgets.
  • Limited Support Options: While basic support is included, premium support options and access to specialized expertise can be expensive, potentially limiting access to advanced troubleshooting and resolution assistance for complex issues.

Key Features

  • Work Order Management: Streamline back-office processes, diagnose issues in service processes and create service requests. Ensure SLA compliance with quick access to parts information and contracts. Enable better customer satisfaction and service delivery through CRM integration with SAP, Salesforce and Microsoft Dynamics. 
  • Spare Parts Management: Cut costs and optimize inventory to balance stock and spare parts levels. Get access to information regarding the number of items available, along with the stock count, location and pricing. 
  • Service Contract Management: Execute and manage contracts from initial pricing and quoting to billing and automatic renewals. Create, monitor and manage service contracts while preventing revenue waste. 
  • Warranty Management Software: Boost customer satisfaction by managing the entire warranty lifecycle, reducing service costs and strengthening product quality with closed-loop claims processes. Further streamline all warranty processes through automation. 
  • Service Project Management:  Connect task execution and project management in the field with remote collaboration tools, task automation and centralized project management capabilities. 
  • Mobile App: View all critical service information and get real-time service data updates from the field. 
Oracle Field Service Award
Oracle Field Service
Oracle Field Service
Start Price
$100
Monthly
Analyst Rating
90
SelectHub’s Analyst Rating for Oracle Field Service, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Oracle Field Service

User reviews of Oracle Field Service reveal a spectrum of opinions, highlighting both its strengths and weaknesses when compared to competitors like Salesforce Field Service Lightning and ServiceMax.

One of its most lauded aspects is its remarkable scalability and flexibility, enabling businesses to adapt to evolving requirements and grow alongside the platform. As one user aptly stated, "Oracle Field Service played a crucial role in scaling our service operations as we entered new markets." This adaptability sets it apart from less versatile solutions, making it ideal for complex enterprises experiencing rapid growth.

However, several users raised concerns about its steeper learning curve and higher cost compared to competitors. "The initial learning curve was definitely more challenging than we expected," commented a user during platform migration. This complexity, coupled with the cost, might not be ideal for smaller businesses or those with simpler needs.

Another recurrent criticism targeted the complexity of the interface, which some users found overwhelming and difficult to navigate. This stood in stark contrast to competitors like Salesforce Field Service Lightning, known for its user-friendly interface.

While the reporting capabilities met the needs of most users, some felt they lacked the depth and customization offered by ServiceMax. This could be a significant drawback for businesses requiring highly detailed service data insights.

Overall, user reviews portray Oracle Field Service as a powerful and adaptable platform, ideal for large organizations seeking comprehensive field service management capabilities. While its complexity and cost might deter smaller businesses or those seeking a simpler solution, those comfortable with the initial learning curve will find in Oracle Field Service a robust platform with the potential to significantly enhance service operations and deliver a positive return on investment.

Pros & Cons

  • Increased First-Time Fix Rates: Accurate information and knowledge management empower technicians to resolve issues on the first visit.
  • Improved Efficiency: Streamlined workflows and real-time updates enhance technician productivity and reduce service times.
  • Reduced Operational Costs: Optimized resource allocation, minimized paperwork, and improved first-time fix rates lower service costs.
  • Enhanced Customer Satisfaction: Real-time communication and self-service options improve customer experience and satisfaction.
  • Scalable and Flexible: Adapts to changing business needs and grows with a flexible and scalable solution.
  • Steeper Learning Curve: New users may require additional training to become proficient with the platform's complexity.
  • Higher Cost: Compared to simpler alternatives, Oracle Field Service can be a more expensive solution.
  • Complex Interface: The user interface can be overwhelming for new users and require some navigation effort.
  • Limited Reporting Capabilities: While reporting features exist, they may not be as comprehensive as some users require.
  • Not Ideal for Small Businesses: The feature-richness and cost may not be suitable for smaller businesses with simpler needs.

Key Features

  • Precise Geo-Coding: Access rich geographical information using advanced analytics and corroborating map data. This can be useful in optimizing service routes or in assisting field technicians.
  • Job Assignment: Route resources automatically to an urgent work assignment.
  • Dispatch: Match the most skilled technician with the right job automatically and dispatch field representatives efficiently — all optimized to fit the technician’s schedule.
  • Omni-Channel Communication: Enable customer communications through a variety of channels, such as email, text, phone calls and more.
  • Mobile Work Order Management: Assign, manage, and update work orders in real-time from any mobile device.
  • Inventory Tracking: Maintain accurate inventory levels and ensure technicians have the necessary parts and materials.
  • Real-Time Updates: Receive instant updates on work order status, technician location, and customer interactions.
  • Customer Signature Capture: Electronically collect customer signatures for proof of service and streamlined workflows.
  • Knowledge Management: Provide technicians with easy access to technical documentation and service procedures.
  • IoT Service Monitoring: Proactively monitor connected assets to prevent downtime and optimize maintenance schedules.
  • Contract Management: Manage service contracts, track warranty information, and ensure compliance with terms.
  • Reporting and Analytics: Gain valuable insights into service performance, identify areas for improvement, and make data-driven decisions.
  • Integrations: Connect with other enterprise applications, including CRM, ERP, and accounting systems.
  • Customizable Workflow Automation: Automate repetitive tasks and streamline service processes to improve efficiency.
  • Advanced Scheduling and Routing: Optimize technician schedules and routes based on real-time data to minimize travel time and maximize productivity.
  • Mobile App for Technicians: Equip technicians with a user-friendly mobile app to access work orders, customer information, and service resources.
  • Web Portal for Customers: Provide customers with self-service options to track service requests, view service history, and manage their accounts.
  • Multilingual Support: Support for multiple languages to meet the needs of global businesses.
  • Robust Security Features: Ensure data security and compliance with industry standards.
Salesforce Field Service Award
Salesforce Field Service
Salesforce Field Service
Start Price
$50
Per User, Monthly
Analyst Rating
87
SelectHub’s Analyst Rating for Salesforce Field Service, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Salesforce Field Service

Salesforce Field Service has garnered a reputation for its user-friendly interface and adaptability, making it a popular choice among businesses seeking a comprehensive field service management solution. Users appreciate the platform's ability to streamline operations, from scheduling and dispatching technicians to tracking their progress and performance. The software's scalability is also a significant advantage, allowing it to grow alongside businesses as their needs evolve. Additionally, Salesforce Field Service offers good value for the price, making it an attractive option for budget-conscious organizations.

However, some users have noted that the initial setup and configuration of Salesforce Field Service can be complex, requiring technical expertise or additional support. There have also been reports of occasional slowness or clunkiness in the software's performance. Despite these drawbacks, Salesforce Field Service remains a highly regarded solution in the field service management industry. Its strengths in ease of use, flexibility, and scalability make it a compelling choice for businesses of all sizes. The platform's ability to integrate with other business systems further enhances its value proposition, allowing for seamless data flow and improved operational efficiency.

Salesforce Field Service is particularly well-suited for businesses with a large mobile workforce, as it excels at managing and optimizing field service operations. Its features, such as intelligent scheduling, real-time tracking, and mobile access, empower technicians to work efficiently and deliver exceptional customer service. Additionally, businesses that require a solution that can integrate with their existing CRM, ERP, or other enterprise systems will find Salesforce Field Service to be an ideal fit. The platform's robust integration capabilities enable businesses to centralize data, automate workflows, and gain valuable insights into their field service operations.

Pros & Cons

  • Streamlined Scheduling and Dispatch: The platform simplifies the process of assigning the right technician to the right job at the right time, taking into account factors like skills, location, and availability. This can lead to improved first-time fix rates and reduced travel time.
  • Enhanced Customer Experience: Customers can receive real-time updates on technician ETAs, and technicians arrive with the necessary information and parts to complete the job efficiently. This can lead to increased customer satisfaction and loyalty.
  • Improved Technician Productivity: Technicians can access job details, customer information, and inventory levels from their mobile devices, allowing them to work more efficiently and effectively. This can lead to increased productivity and reduced costs.
  • Actionable Insights: The platform provides real-time data and analytics on key metrics such as job completion rates, technician productivity, and customer satisfaction. This information can be used to identify areas for improvement and make data-driven decisions.
  • Customization Challenges: The platform's extensive customization options can be overwhelming for new users, often requiring significant time and effort to tailor the system to specific business workflows.
  • Cost Considerations: Salesforce Field Service can be expensive, especially for larger teams or those requiring advanced features. Subscription costs, implementation fees, and potential customization expenses contribute to the overall investment.
  • Mobile App Limitations: Some users report limitations and occasional performance issues with the mobile app, which is crucial for field technicians working remotely.
  • Integration Complexities: Integrating Salesforce Field Service with existing business systems can be complex, potentially requiring additional development or middleware solutions.

Key Features

  •  Knowledge articles 
  •  Real-time collaboration 
  •  Instant access to job schedules 
  •  Stock and inventory visibility 
  •  Barcode scanning in-app 
  •  Technician-controlled scheduling management 
ServiceMax Award
ServiceMax
ServiceMax
Start Price
$59
Per User, Monthly
Analyst Rating
87
SelectHub’s Analyst Rating for ServiceMax, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked ServiceMax

ServiceMax, a field service management software, has garnered positive feedback for its user-friendly interface, scalability to accommodate growing businesses, and adaptability to various industries. Users appreciate the comprehensive overview it provides of customers, assets, and inventory, enabling efficient management and automation of field service processes. The software's ability to track work orders in real-time, ensuring timely completion, has been a significant advantage for many businesses. Additionally, ServiceMax's mobile app empowers field technicians with access to crucial information and tools, enhancing their productivity and responsiveness.

However, some users have expressed concerns about the software's cost and its limited integration capabilities with other systems. These limitations can pose challenges for businesses with complex IT ecosystems or budget constraints. Despite these drawbacks, ServiceMax remains a popular choice for companies seeking to optimize their field service operations. Its strengths in providing real-time visibility, improving technician efficiency, and enhancing customer satisfaction make it a valuable tool for businesses of all sizes. The software's ability to track key performance metrics, such as first-time fix rates and technician utilization, allows companies to identify areas for improvement and make data-driven decisions.

ServiceMax is particularly well-suited for asset-centric industries, such as manufacturing, utilities, and healthcare, where managing and maintaining equipment is critical. Its features for tracking spare parts, managing work orders, and scheduling preventive maintenance align well with the needs of these industries. The software's mobile capabilities, including offline access, ensure that technicians can work effectively even in remote locations with limited connectivity. Overall, ServiceMax offers a robust and versatile solution for companies looking to streamline their field service operations and improve customer satisfaction.

Pros & Cons

  • Streamlined Work Order Management: ServiceMax shines in its ability to efficiently manage work orders, encompassing scheduling, dispatch, parts logistics, and real-time updates, ensuring technicians have the necessary information at their fingertips.
  • Enhanced Technician Productivity: Mobile access empowers technicians with tools to view work orders, access customer information, and document service details, ultimately boosting productivity and first-time fix rates.
  • Improved Customer Satisfaction: Features like appointment scheduling, real-time service updates, and self-service portals contribute to a better customer experience, fostering loyalty and positive feedback.
  • Data-Driven Insights: ServiceMax facilitates data collection and analysis, enabling businesses to gain valuable insights into field service operations, identify trends, and make informed decisions for continuous improvement.
  • Scalability and Flexibility: The platform's scalability allows it to adapt to the evolving needs of businesses, accommodating growth and changing requirements with ease.
  • Customization Challenges: The platform's rigidity can make tailoring it to specific workflows or unique business requirements a hurdle, especially for organizations with intricate service processes or industry-specific needs.
  • Usability Concerns: Navigating the interface and accessing key features can feel cumbersome due to the platform's complexity, potentially hindering user adoption and productivity, particularly for technicians in the field who require a streamlined experience.
  • Integration Complexities: Connecting ServiceMax with existing enterprise systems or third-party applications can pose integration challenges, requiring additional development effort or specialized expertise to ensure seamless data flow and process synchronization.

Key Features

  • Makes technicians 23% more productive: ServiceMax’s cloud-based delivery helps technicians and field service software increase their productivity by as much as 23%. Colloquially, recent studies show that it can also increase customer satisfaction by as much as 20%. 
  • IoT Management: The internet of things (IoT) can greatly augment the field service experience, and ServiceMax comes equipped with features to handle real-time data from IoT devices. These tools help managers and technicians to get to them before they reach a point of failure. IoT integrations can also increase service revenue by 25% and improve uptime by 12% in ServiceMax studies. 
  • Work Order Management: Leveraging a 23% productivity bump, the product’s work order management system is robust and equipped to handle work orders from numerous sources. It offers customer self-service, automated scheduling and a salesforce CRM integration to make receiving orders, scheduling techs and assessing customer data a breeze. 
  • Real-Time Scheduling and Dispatch: Scheduling and dispatching technicians is a monumental task, but with real-time scheduling, dispatch and optimization users can automate these tedious tasks. The system takes into account a number of different factors, including job location, technician skill level and prior job commitments. It can then automatically dispatch the proper tech and optimize his or her route to save time and wear on their vehicle. 
  • Mobile Technician Enablement: Field workers will never be out of sync with their back-office managers. The app can run on numerous devices and connect to home-base easily. This gives techs access to schematics, important data points, maps and tutorials. 
  • Contractor Management: With over 20% of the field service workforce predicted to be contractors by 2020, ServiceMax seamlessly integrates contractors into its payment and scheduling system, enabling a hybrid field service workforce. 
  • Built-In Analytics: The app measures a user’s bottom line and key performance indicators (KPIs). It capitalizes on metrics like SLA achievement, contract leakage, engineer utilization and many more. These metrics are then displayed in intuitive dashboards and reports. 

Pricing

License/Subscription Cost
  • Recurring subscription-based model: monthly fee with a minimum number of users, based on the version selected: ServiceMax Express or ServiceMax Enterprise
  • Includes basic setup fees, plus customized implementation support and ongoing training workshops
Maintenance Cost
  • Regular maintenance releases and upgrades are included in the monthly fees and require no onsite IT support or installation
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Cost varies depending on the type of features/functionalities added-on for developing or enhancing an existing product feature or module
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on the type of existing software, the amount of data to be migrated, availability of migration tools, complexity of the data fields, etc.
Recurring/Renewal Costs
  • Recurring subscription fees typically include maintenance, monitoring, upgrades, training and support to the end-user
Dynamics 365 Field Service Award
Dynamics 365 Field Service
Dynamics 365 Field Service
Start Price
$40
Per User, Monthly
Analyst Rating
86
SelectHub’s Analyst Rating for Dynamics 365 Field Service, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Dynamics 365 Field Service

User reviews of Dynamics 365 Field Service paint a picture of a powerful, cloud-based field service management tool with plenty to offer. Its integrated ecosystem with other Microsoft solutions and seamless mobile experience win praise, alongside its ability to boost efficiency and first-time fix rates. Scheduling, dispatching, and real-time updates keep everyone informed, while access to customer history and knowledge bases empower technicians. This translates to happier customers and lower operational costs, which users value greatly. However, the initial setup and learning curve can be steep, especially compared to competitors like Salesforce Field Service. Some users also find the customization options limited, particularly for niche needs. Integration with existing systems can be complex, and occasional mobile app hiccups can be frustrating. Despite these drawbacks, many users believe Dynamics 365 Field Service's strengths outweigh its weaknesses, particularly for larger organizations who can leverage its deep integration with the Microsoft suite. For those seeking a user-friendly solution with out-of-the-box capabilities, other options might be more suitable. Ultimately, the choice boils down to individual needs and priorities, with Dynamics 365 Field Service remaining a strong contender in the field service management landscape.

Pros & Cons

  • Improved Efficiency: Streamlined scheduling, dispatching, and mobile tools boost technician productivity and reduce job completion times.
  • Enhanced First-Time Fix Rates: Access to knowledge bases, customer history, and remote diagnostics enable technicians to resolve issues quickly and accurately.
  • Reduced Operational Costs: Optimized scheduling, improved first-time fix rates, and streamlined workflows minimize travel costs and resource utilization.
  • Improved Customer Satisfaction: Real-time visibility, proactive communication, and efficient service delivery enhance customer satisfaction and loyalty.
  • Data-Driven Insights: Comprehensive reporting and analytics provide valuable insights to optimize field service operations and make informed decisions.
  • Scalability and Flexibility: The cloud-based platform adapts to changing business needs and integrates seamlessly with other Dynamics 365 applications.
  • Learning Curve: The initial setup and user training can be complex for some organizations.
  • Cost: The subscription fees and potential implementation costs can be high for smaller businesses.
  • Integration Challenges: Integrating Dynamics 365 Field Service with existing systems can be time-consuming and require technical expertise.
  • Limited Customization: While customizable, some users report limitations in tailoring the platform to their specific needs.
  • Reporting Complexity: Generating comprehensive reports can be challenging for users unfamiliar with the platform's reporting tools.
  • Mobile App Issues: Some users have reported occasional bugs and performance issues with the mobile app.

Key Features

  • Work Order Management: Create, prioritize, assign, and track work orders, including customer information, asset details, service history, and required tasks.
  • Scheduling and Dispatch: Optimize technician schedules based on skills, availability, location, and job requirements, leveraging intelligent routing and scheduling algorithms.
  • Mobile App for Technicians: Empower field technicians with access to work orders, customer information, inventory, knowledge base, and remote assistance tools on their mobile devices.
  • Customer Portal: Provide customers with self-service options to create service requests, track service status, view service history, and communicate with technicians.
  • Inventory Management: Track parts and supplies, manage inventory levels, and automate replenishment processes to ensure technicians have the right parts on hand.
  • Asset Management: Track asset location, maintenance history, and performance data for proactive maintenance and efficient asset utilization.
  • Knowledge Base: Provide technicians with access to a centralized knowledge base of troubleshooting guides, best practices, and product information.
  • Remote Assistance: Enable experienced technicians or experts to remotely assist field technicians through video calls, augmented reality, and real-time data sharing.
  • Analytics and Reporting: Gain insights into key performance indicators, track trends, and identify areas for improvement with customizable reports and dashboards.
  • Integration with Microsoft Ecosystem: Integrate with other Microsoft Dynamics 365 applications, Office 365, and Azure for a unified view of customer data, business processes, and field operations.

Pricing

License/Subscription Cost
  • Based on monthly subscription license fee model, which includes key metrics such as type of module selected, authorized number of users1 and maximum number of appointments, as defined in the work order/contract
  • Pricing also includes the upfront cost for customization and integration
Maintenance Cost
  • Included in the subscription cost, and covers ongoing upgrades and customer support
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Costs will vary depending on the type of add-on modules selected, such as mobility cloud service, capacity cloud service, customer communication cloud service, collaboration cloud service, smart location cloud service and forecasting cloud service
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Recurring/Renewal Costs
  • Costs will vary depending on the type of add-on modules selected and the monthly fees paid for ongoing maintenance, upgrades and support
ServiceTitan Award
ServiceTitan
ServiceTitan
Start Price
$398
Monthly
Analyst Rating
85
SelectHub’s Analyst Rating for ServiceTitan, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked ServiceTitan

ServiceTitan garners praise for its user-friendly interface and comprehensive features, particularly its scheduling, dispatching, inventory management, and reporting capabilities. Users appreciate the software's ability to streamline operations and enhance productivity, highlighting features like automated job confirmations, technician bios, real-time customer notifications, and convenient payment options. The platform's robust project management tools, including real-time project tracking, budget management, and automated payment applications, are also commended for their effectiveness in keeping projects on track and profitable.

Despite its strengths, some users express concerns about ServiceTitan's cost, which can be a barrier for smaller businesses. Additionally, the software's limited integration with other systems can pose challenges for businesses with existing technology stacks. While ServiceTitan offers a competitive feature set comparable to platforms like Salesforce Service Cloud and Microsoft Dynamics 365 Field Service, its affordability often sets it apart.

ServiceTitan is best suited for businesses, regardless of size, seeking to optimize their field service operations. Its comprehensive features cater to various industries, including HVAC, plumbing, electrical, and pool services. The software's ability to automate tasks, improve communication, and provide real-time insights empowers businesses to enhance efficiency, customer satisfaction, and profitability.

Pros & Cons

  • Core Features and Functionality: Nearly 95% of users who mention the core features and functionality concur that this system is a well-rounded product built to meet industry-specific requirements.
  • Customer Support: Approximately 53% of users who talk about customer support mention that the support staff is quick to respond, friendly and knowledgeable.
  • Easy to Use: About 80% of users who mention user-friendliness recommend the software for its ease of usage.
  • User Interface: As many as 54% of users who refer to the user interface note that the software is intuitive and easy to navigate.
  • Cost: 100% of the users who talk about pricing report that it is a pricey product, which can be a detrimental deciding factor.
  • QuickBooks Integration: Approximately 60% of users who mention QuickBooks integration note that the integration is glitchy and requires double inputs in both solutions, making it redundant.
  • User Adaptation: Nearly 100% of the users who refer to onboarding and user adaptation agree that the product has a steep learning curve.

Key Features

  • Financial Growth  
    • Call Booking: CSRs can access auto-populated customer details before picking up calls. Offer undivided attention to customers by choosing from easy drop-down menus instead of a keyboard. Record and manage incoming customer calls to save call booking information. 
    • Marketing: Create, monitor and edit marketing campaigns. Track and analyze total incoming calls with ads to measure ROI. Create phone numbers for new ads quickly. 
    • Memberships and Contracts: Simplifies building of equipment-based contracts and maintenance memberships. Tailor-make service agreements and contracts for customers. Customize monthly expenses, choose additional maintenance tasks and add service upgrades. Access agreement performance summaries with completed visit details, cost and revenue. 
    • Local Services Ads: Appear among top Google search results when customers search for a relevant product or service. Auto-populates bookings directly to the system dashboard. 
  • Operational Tools  
    • Dispatching: Ensure that the right tech handles the right job by automatic assignment and dispatch based on factors such as technician location, schedule, skill set and more. Other features include a notification center, automatic job confirmations, job history, ACP, project filter, property data display and dispatch notifications. 
    • Scheduling: Schedule complex jobs in advance with suitable technicians. Custom tags allow technicians to flag jobs with details like prior rescheduling, languages spoken and special tool requirements. 
    • Payroll: Offers integrated payroll processing tools, including automated bonuses and live timesheet tracking. Apply performance-based incentives and pay, or import additional pay items through spreadsheets or API for job costing. 
    • Timesheets: Automatically documents wrench time, vendor runs and technician drive hours on individual timesheets for field employees. Configure start and overtime in a single click. Office employees can view payroll histories and clock in and out in real time. 
  • Real-time Insights  
    • Reporting: Dynamic dashboards offer tailored KPIs and metrics. Track KPI goals, gain insights into call times and filter transactions based on date range or business unit. Receive live updates on membership sales and revenue generated by each technician. 
    • QuickBooks: Integrates with QuickBooks to handle accounting. Capture customer purchases and export invoices to QuickBooks in real time. 
    • Sage Intacct: Offers integration with Sage Intacct. Office networks can operate in synchronization and update financial records with a single entry. Authorized employees and owners can access financial information on mobile devices. 
    • Job Costing: Access and monitor costing breakdowns like labor, equipment and raw material and receive real-time updates. Get alerts whenever a bill is due to be accepted. 
    • TitanAdvisor: Get a best-practices guide and receive personalized tool recommendations suitable for a specific business. Utilize features to their optimum value with in-built playbooks guided setup. 
  • Customer Assistance  
    • Mobile: Enable quick and better field operations with mobile apps for field technicians to download schematics, handle bills and orders and manage inter-staff communication. 
    • Customer Experience: Send ETAs with technician bios for appointment reminders to customers. Confirm or reschedule appointments and ask questions over SMSs. Enables customers to track service technicians. 
    • Payments: Automatically processes recurring membership payments in custom intervals and batches. Field staff can capture images, credit cards and checks or send personalized links to the payment portal. 
    • Financing: Complete applications with easy data access to customer profiles. Facilitates instant approvals, automatic finance calculations and customizable financing rules for individual customers. 
    • Property Data: The property data display offers CSRs with crucial information such as property size, age, interiors and location. 
simPRO Award
simPRO
simPRO
Start Price
$30
Per User, Monthly
Analyst Rating
84
SelectHub’s Analyst Rating for simPRO, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked simPRO

simPRO has garnered positive feedback for its comprehensive features and user-friendly interface. Users appreciate its ability to streamline field service operations, from scheduling and dispatching to inventory management and reporting. The software's flexibility allows it to adapt to various business needs, making it suitable for industries such as construction, manufacturing, and healthcare. simPRO's reporting capabilities have been particularly praised, enabling businesses to gain valuable insights into their operations and make data-driven decisions.

Compared to competitors, simPRO is often seen as a more affordable option without compromising on functionality. Users have noted that it offers a comparable feature set to more expensive software, making it a cost-effective solution for businesses of all sizes. The software's ease of use is another advantage, as it reduces the learning curve for new users and allows teams to quickly adopt the platform. However, some users have mentioned that simPRO's mobile app could benefit from further improvements to enhance its functionality and user experience.

simPRO is well-suited for businesses seeking a comprehensive and affordable field service management solution. Its user-friendly interface, robust features, and reporting capabilities make it an ideal choice for organizations looking to optimize their field service operations and improve overall efficiency. The software's flexibility and scalability also make it suitable for businesses of all sizes and across various industries.

Pros & Cons

  • Streamlined Workflows: simPRO can automate routine tasks like scheduling jobs, dispatching technicians, and generating invoices, which helps businesses save time and improve efficiency.
  • Improved Communication: The platform offers features such as real-time messaging and customer portals, which can help businesses improve communication with both their employees and customers.
  • Enhanced Visibility: simPRO provides businesses with real-time data and insights into their operations, which can help them make better decisions and improve their overall performance.
  • Mobile Access: With simPRO Mobile, technicians can access job information, update job status, and communicate with the office from their smartphones or tablets, even in remote locations.
  • Integrations: simPRO integrates with a variety of other business software, such as accounting and CRM systems, which can help businesses streamline their operations and improve data accuracy.
  • Steep Learning Curve: The extensive features and functionalities can be overwhelming for new users, requiring significant time investment to master the platform effectively.
  • Customization Challenges: While simPRO offers customization options, they can be complex and may necessitate assistance from the support team or additional development work, potentially incurring extra costs.
  • Mobile App Limitations: The mobile app's functionality may not fully mirror the desktop version, leading to potential inconveniences for field technicians who rely on mobile access.
  • Cost Considerations: simPRO's pricing structure, particularly for larger teams or businesses with extensive needs, can be a significant investment, potentially exceeding budgets for smaller operations.

Key Features

  • Estimates and Quotes: Integrates quotes with job management and allows online quote sharing and acceptance. Run quote status reports to review real-time quote status while applying data range filters. Automatically estimates using pre-set labor costs, synchronized vendor catalogs, auto-populated customer details and pre-build assemblies. 
  • Schedules and Dispatches: Leverage smart scheduling to schedule and dispatch staff for specific assets, job types and customers. Schedule service based on zones, maps and routing insights. 
  • Invoice and Payments: Automate invoicing for recurring tasks and payment processing using Square. Data feed tools help extract cost data from the document and automatically populate the invoices. 
  • Accounting Integrations: Provides seamless integration with accounting solutions such as Xero, QuickBooks Online and Netsuite. Streamlines data processing and end-to-end workflows. Directly import vendor, customer and employee information, including payment terms, from the accounting system through an import link. 
  • Mobile Support: Use a cloud-based mobile app to edit or create new jobs, track time, generate quotes, record job data, process payments and capture images and e-signatures. Field service technicians can record notes and access compliance and safety audits. 
  • Fleet Tracking: Monitor vehicle movement through driver activity reports and advance scheduling capabilities. Includes live GPS tracking, travel replays, perimeter definition and schedule alerts with geofencing. 
  • IoT: Track environmental changes and asset failures with managed assets via connected hardware support. Remote asset and environment monitoring helps sustain correct temperatures, prevent flooding risks, ensure building wellness and track equipment current flow. 
  • Inventory Management: Includes real-time warehouse management and inventory control. Monitor and manage material, run digital inventory counts, assign items to individual jobs and manage storage and warehousing locations. 
  • Portals: Request, view and share information with contractors, employees and customers. Offers dedicated portals for customers, employees and contractors to log in and access their information, schedules, labor hours and pending jobs. 
  • Data Automation: Replace manual data entry with automation capabilities through Zapier integration. Offers integration with third-party and accounting applications. Customize essential workflow documents with invoicing, lead capture, testing and quoting templates. 
  • Take-Offs: Upload, sketch and change electronic plans and estimates. Utilize take-offs and update projects, jobs and quotes from any site. 
  • Third-Party Integrations: Integrates with Xero, TSheets, Taxify, SyncEzy, Square, Podium, Dokkit and Gmail. 
  • Add-Ons: Offers several add-ons, including data feed, eForms, SMS, VoIP, maintenance planner, IoT and take-offs. 
ServicePower Award
ServicePower
ServicePower
Start Price
$200
Per User, Monthly
Analyst Rating
84
SelectHub’s Analyst Rating for ServicePower, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked ServicePower

ServicePower garners praise for its robust scheduling and dispatch capabilities, effectively streamlining field service operations and boosting technician productivity. Users appreciate the platform's ability to optimize routes, automate scheduling tasks, and provide real-time visibility into job progress. The user-friendly interface and mobile accessibility further enhance its appeal, empowering technicians with on-the-go access to essential information. However, some users note that the initial setup and configuration process can be complex, requiring careful planning and potentially additional support.

Compared to competitors like Salesforce Field Service and ServiceMax, ServicePower stands out with its specialized focus on field service management and its comprehensive suite of features tailored to this industry. Its strength lies in its ability to handle complex scheduling scenarios, particularly for organizations with large, geographically dispersed workforces. The platform's AI-powered optimization algorithms and robust reporting tools provide valuable insights for data-driven decision-making. ServicePower is particularly well-suited for businesses with intricate field service operations, such as those in the utilities, telecommunications, and home services sectors, where efficient scheduling and dispatch are critical for success.

Pros & Cons

  • Scheduling and Dispatch: The platform offers robust scheduling and dispatching tools, enabling efficient management of field service operations. Users can optimize schedules, assign tasks to technicians, and track job progress in real-time.
  • Mobile Access: Technicians can access and update job information, customer details, and work orders through mobile devices, improving communication and productivity in the field.
  • Customer Portal: ServicePower provides a customer portal that allows customers to schedule appointments, track service requests, and provide feedback, enhancing customer satisfaction and engagement.
  • Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key performance indicators, technician productivity, and customer satisfaction. This data can be used to identify areas for improvement and optimize service delivery.
  • Integrations: ServicePower integrates with various third-party systems, such as CRM, ERP, and accounting software, enabling seamless data exchange and streamlining business processes.
  • Scheduling Issues: Users have reported problems with scheduling jobs and managing technician availability, leading to inefficiencies and customer dissatisfaction.
  • Mobile App Concerns: The mobile app has received negative feedback for its user interface and functionality, making it difficult for technicians to use effectively in the field.
  • Customer Support Challenges: Some users have expressed frustration with the level of customer support provided by ServicePower, citing slow response times and difficulty resolving issues.
  • Integration Complexities: Integrating ServicePower with other business systems can be a complex process, requiring significant time and resources.
  • Cost Considerations: The pricing structure of ServicePower may be a concern for some businesses, particularly smaller organizations with limited budgets.

Key Features

  • Customer Engagement: This feature comes in the form of real-time, cross-channel interactive communication outreach solutions, such as email, phone and text. The scheduling system will assign the most appropriate tech for the customer’s specific needs, delighting customers and retaining business.
  • Schedule Optimization: Productivity is improved, and costs are reduced by ServicePower’s intelligent, AI-optimized scheduling and dispatch. Schedules are automatically assigned based on time, location, availability and even skill level.
  • Contractor Onboarding: Third-party contractors are an important part of the field service industry, and this software accommodates them by creating a “hybrid workforce.” Workers are integrated into the employee pool and dynamically dispatched based on available resources.
  • Mobility: Technicians can carry out field service operations almost anywhere and on almost any mobile device. Techs have access to parts, inventory, pricing data and customer data on-demand.
  • Claims Management: Claims are managed automatically to reduce fraud and to pay contractors quickly. This also reduces claims turnaround time by ensuring only valid claims are eligible for payment.
  • Embedded Analytics: ServicePower comes with built-in analytics functions that allow users to quickly track and measure against KPIs and to optimize their business. The analytics dashboard is fully customizable with metrics and visualizations built-in.
  • ServicePower HUB: ServicePower HUB is an integrated business management service that can handle estimations, quotes, work orders, requests from major businesses and much more — all with a revamped and updated UI.

Pricing

License/Subscription Cost
  • On-premise: Perpetual license fee includes an upfront fee to own the software and other IP for a fixed term, along with installation, customization and integration costs
  • Cloud-based/SaaS: Pricing includes upfront costs for customization and integration along with monthly per-user or subscription cost
Maintenance Cost
  • On-premise: Maintenance and support fees are charged over and above the upfront license cost
  • Cloud-based/SaaS: The subscription fee includes ongoing updates and support via live chat, phone and email
Installation/Implementation Cost
  • On-Premise: Typically charged over and above the license cost
  • Cloud-based/SaaS: Included in the subscription cost
Customization Cost
  • Varies depending on the functional requirements, such as configurable dashboards, type of data elements required for tracking, the complexity of workflows, forms to collect additional data, UI changes, dashboard and operational reporting needs, etc.
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, availability of migration tools, whether or not the user needs to migrate the data from Excel spreadsheets, etc. 
Training Cost
  • Dependent on the type of training chosen, whether it’s end-user training, group/department training, video/self-training or training the trainer. Costs typically increase as one moves from video/self-training towards end-user training
Recurring/Renewal Costs
  • On-premise: Includes the cost for updates, maintenance, upgrades and patches
  • Cloud-based/SaaS: The recurring monthly fee typically includes maintenance, monitoring, upgrades, training, and support, along with premium support services (if required)
mHelpDesk
mHelpDesk
Start Price
$169
Monthly
Analyst Rating
80
SelectHub’s Analyst Rating for mHelpDesk, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked mHelpDesk

mHelpdesk can automate everything from first customer contact to payment, eliminating the need for manual and paperwork processes. It provides robust tools for customer management, quotation, shipment, invoicing, accounting and reporting. It helps to manage, stay organized and track every stage of the job. Most users liked that customer service teams were easily accessible, responsive and resolved issues quickly. Users said that it would be helpful if the map feature was more interactive, measured distance from jobs and uploaded excel spreadsheets. Reviewers mentioned that reporting capabilities are limited and the system tends to be slow or glitchy.

Pros & Cons

  • Functionality: All users liked that it provides all-in-one robust functionality without leaving the platform.
  • User Interface: The system’s user-friendly interface with color codes makes it easy to manage, understand and navigate, as noted by 94% of reviewers who mentioned ease of use.
  • Customer Service: More than 91% of reviewers referring to customer support noted that professional services were accessible and responsive.
  • Tracking/Monitoring: All users liked that it provided a convenient way to keep track of jobs, estimates and appointments.
  • Map: Around 82% of users said they would like more capabilities added to its map feature.
  • Performance: Almost all users reported that the software suffers from glitches and regular slow-downs.
  • Report: It provides limited reports, as observed by 60% of reviewers who referred to communication.

Key Features

  • Lead Management: Increase win-rates by as much as 70%, share notes between sales and service teams, automate communications, lead marketplace, status tracking and more are present in the software. 
  • Workflow Management: Users can automate workflows and gain a complete overview of daily tasks. Sends prompt notifications when a task changes. 
  • Scheduling and Dispatch: Schedule and dispatch field technicians as well as integrate with third-party calendars. Allows for automated assignment and smart scheduling to prevent schedule clashes. 
  • Inventory Tracking: Built-in inventory tracking features can schedule orders and send warnings when stock is low. It can also import items from QuickBooks. 
  • Mobile Offline Access:  Automatically detect when internet access is down, and then switch modes, virtually eliminating downtime. Offline mode offers full functionality, minus a connection to backend features. 
  • Mobile Payment Processing: Payment processing integrates into the mobile application. Accepts common credit cards such as VISA, Mastercard, AmEx and Discover. 
  • Customer Portal: Provides a customer portal with the ability to schedule jobs and manage billing. 
  • Billing and Invoicing: Create invoices anywhere at any time and integrate them with QuickBooks’ invoicing software. Offers custom templates as well. 

Pricing

License/Subscription Cost
  • Recurring subscription-based model: based on the number of users per month
  • Costs may vary depending on the mHelpDesk package selected
  • Pricing also includes the upfront cost for customization and integration
Maintenance Cost
  • Included in the subscription cost and covers ongoing upgrades and customer support through the self-help portal, email support, live chat and on-calls
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Varies depending on the functional requirements such as the type of data to be tracked, complexity of workflows, additional data fields, UI changes, dashboards and reporting needs, etc.
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, complexity of the data fields, level of automation and data migration tools to be utilized for transfer of data from the old to the new software
Training Cost
  • This cost is a factor of the type of training chosen, whether it’s end-user training, group/department training or video/self-training. Costs typically increase as one moves from video/self-training towards end-user training
  • Provides tutorials, knowledge repository, online support, phone support and video tutorials
Recurring/Renewal Costs
  • A recurring monthly fee is charged based on the subscription model selected, integration tools selected and other add-ons that aren’t included in the base package
  • Additionally, the monthly fee includes maintenance, monitoring, upgrades, training and support to the end-user
Service Fusion
Service Fusion
Start Price
$195
Monthly
Analyst Rating
77
SelectHub’s Analyst Rating for Service Fusion, is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Service Fusion

Service Fusion streamlines day-to-day business operations by keeping track of employees and delivery. It organizes customer databases, stores employee information at a central place, streamlines billing and invoices, automates recurring tasks, clamps inefficiencies and grows with a company’s needs to efficiently handle more volume. Its diverse capabilities help replace smaller products and reduce cost. However, the system offers limited reporting functionalities, requires an overhaul of its inventory management features, doesn’t function in offline mode and lacks a smooth mobile interface.

Pros & Cons

  • Functionality: The system keeps thorough track of projects, customers, recurring tasks and estimates. It organizes customer databases, adds contacts according to service locations, tracks delivery, streamlines billing, reduces cost and increases efficiency, as noted by 88% of users who talked about the product’s functionality.
  • Support: The system is backed by efficient customer support that is quick to answer questions about the product, resolve queries and fix issues, said nearly 81% of the reviewers who talked about support.
  • Cost: Nearly 83% of the users noted that the system doesn’t charge per user and offers flat-rate plans, making it affordable for growing businesses.
  • Reporting: Reporting capabilities offered by the product are cumbersome, and the customization options are limited, noted nearly 79% of reviewers who mentioned reporting.
  • Inventory Management: Nearly 82% of reviewers said that the system’s inventory management requires a major overhaul as it lacks manual entries, lacks options to delete an inventory from a warehouse and has issues with its employee applications.
  • Offline Mode: The product requires a steady internet connection and doesn’t work in places with low bandwidth, said nearly 74% of the reviewers that talked about offline mode.

Key Features

  • Customer Management: Create multiple service locations and customer contacts. Set billing terms and communication preferences, track referral sources and store images, documents and public and private notes. 
  • Scheduling and Dispatching: View all estimates and jobs to shift dates and times with drag-and-drop support. Share information with field workers via a call or text from the dashboard. 
  • Invoicing and Payments: Create invoices for single and multiple jobs. Choose cash, check or credit with the tool’s pre-built free payment gateway. 
  • GPS Fleet Tracking: Gain full visibility into vehicle locations. Records trip histories, allowing users to improve driving behavior without any reliance on drivers’ mobile devices. 
  • QuickBooks Integration: Integrate with QuickBooks to get discounts and automatic syncing of job invoices, deposits and payments. 
  • Estimate Options: Give customers the option to choose between option 1/2/3, good/better/best and replacement vs. repair and more. Create multi-page proposals. Customers can accept or decline estimates online. 
  • Job Photo Upload: Upload photos using a mobile app from the job site. Track jobs back to a technician or customer support session. 
  • Payroll Reports: Monitor office activity, remote workforces, work hours and employees clocking in and out. It auto-populates payroll reports and calculates overtime pay. 

COMPARE THE BEST Field Service Management Software

Select up to 5 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Field Service Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
IFS Field Service Management
90
$65
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
IFS Field Service Management
Oracle Field Service
90
$100
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Oracle Field Service
Salesforce Field Service
87
$50
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Salesforce Field Service
ServiceMax
87
$59
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ServiceMax
Dynamics 365 Field Service
86
$40
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Dynamics 365 Field Service
ServiceTitan
85
$398
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ServiceTitan
simPRO
84
$30
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
simPRO
ServicePower
84
$200
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ServicePower
mHelpDesk
80
$169
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
mHelpDesk
Service Fusion
77
$195
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Service Fusion

All Field Service Management Software (295 found)

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Housecall Pro

by Housecall Pro
Housecall Pro
Housecall Pro, sometimes referred to as HCP, is a service industry and fieldwork software solution that exists both as a cloud and mobile application. It helps users do away with pen and paper bookkeeping by streamlining essential back-office tasks. It also takes standard field service workflows and integrates them into its mobile and cloud-based applications.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ServiceTitan

by ServiceTitan
ServiceTitan
ServiceTitan is a cloud-based solution that provides small to mid-sized businesses with capabilities such as scheduling, dispatching, invoicing, payroll, timesheets, contract management, marketing, sales and customer communications. It helps companies streamline day-to-day operations, boost customer satisfaction and access data insights anytime and anywhere. With comprehensive reporting inclusions and mobile modules to facilitate field operations, it saves money and time while improving operational efficiency and bottom-line revenue.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Intuit Field Service Management

by Intuit
Intuit Field Service Management
Intuit Field Service Management ES is an end-to-end solution for businesses to manage employees, customers, assets, operations and finance from a centralized location. It helps users perform numerous tasks, such as job scheduling, inventory management, invoicing, work order management and payroll processing, eliminating paperwork and improving efficiency. Enabled with QuickBooks Enterprise integration, it seamlessly coordinates real-time data updates between field service operations and financial information related to invoicing and payments.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ServiceMax

by ServiceMax
ServiceMax
ServiceMax is an enterprise-grade solution designed for field technicians and back-office managers to help manage essential tasks such as job scheduling, inventory management, onboarding, employee routing and more. It addresses key issues in the field service industry for businesses of any size and scope. It’s cloud-based, so it is deliverable across several platforms, including cell phones, tablets, desktop computers or embedded devices. It is designed to integrate into new or pre-existing IT infrastructures in medical, education, energy, manufacturing, mining and utilities.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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mHelpDesk

by mHelpDesk
mHelpDesk
mHelpDesk is a comprehensive software solution designed to streamline operations for businesses in the field service management sector. It is particularly well-suited for small to medium-sized enterprises looking to optimize scheduling, dispatching, billing, and customer service. One of the key benefits of mHelpDesk is its ability to enhance efficiency and productivity by automating routine tasks, allowing businesses to focus more on service delivery and less on administrative duties. Popular features include job scheduling, invoicing, and real-time job tracking, which collectively contribute to improved operational workflows and customer satisfaction. When compared to similar products, users often highlight mHelpDesk's user-friendly interface and robust support as distinguishing factors. Pricing considerations for mHelpDesk typically involve a monthly subscription model, with costs varying based on the number of users and specific features required by the business. This flexible pricing structure ensures that companies can select a plan that best fits their budget and operational needs.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Service Fusion

by Service Fusion
Service Fusion
Service Fusion migrates customer details in a digital format, streamlining users’ workflows. Users can view business operations across verticals through a centralized repository for reporting, invoicing, payments, scheduling and customer management. It combines AI and VoIP expertise for improved ease of use, tracks where users get their business and analyzes metrics to improve outcomes. Businesses gain visibility into their remote workforces and fleets to increase technician productivity and fleet tracking capabilities. Users can manage team safety and health with no-touch support. Remote scheduling and dispatch, bill payments and online estimates, email options and integrated VoIP support field teams. It provides enterprise-level inclusions to small business owners and comes with a flat-rate pricing plan.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Wintac

by Wintac
Wintac
Wintac is an on-premise business management tool that organizes, automates and tracks all aspects of the service industry. Combining key pieces of relevant and popular offerings in the industry, it manages everything from scheduling and dispatching, inventory management, customer information management, work order management to invoicing and accounting. It eliminates paperwork and saves time while optimizing information and business processes for maximum productivity and optimized efficiency. Its one-time license fee makes it one of the most affordable options on the market.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Dataforma

by Dataforma, Inc.
Dataforma
Dataforma is a comprehensive software solution designed to streamline operations for businesses in the field service management sector. It is particularly well-suited for companies looking to manage tasks efficiently, from scheduling and dispatching to invoicing and customer management. One of the key benefits of Dataforma is its ability to centralize data, making it easier for businesses to access and analyze information, leading to improved decision-making. Its popular features include work order management, project tracking, and mobile access, which enhances field communication and productivity. When compared to similar products, users often highlight Dataforma's user-friendly interface and robust customer support as distinguishing factors. Pricing considerations for Dataforma typically involve a subscription model, which may vary based on the number of users and the specific features required by the business, making it a flexible option for companies of different sizes.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Oracle Field Service

by Oracle America
Oracle Field Service
Oracle Field Service is a cloud-based software solution designed to streamline service operations for businesses with mobile workforces. It helps schedule, dispatch, and manage field technicians, optimize routes, track inventory, and capture customer signatures. Popular features include mobile apps for technicians, real-time insights into service performance, and integration with other Oracle applications. Benefits include improved first-time fix rates, reduced service costs, and increased customer satisfaction. However, some users report complexity and a steep learning curve. Compared to similar products, Oracle Field Service is praised for its comprehensive functionality and tight integration with the Oracle ecosystem, but criticized for its higher price point. Pricing varies based on the number of users and features required, but typically falls within a range of $100-$200 per user per month, with annual billing. Pros Scalable Customizable Robust features Improved efficiency Increased customer satisfaction Cons Steeper learning curve Higher cost Complex interface Limited reporting capabilities Not ideal for small businesses
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Dynamics 365 Field Service

by Microsoft Corporation
Dynamics 365 Field Service
Dynamics 365 Field Service streamlines field operations for organizations dispatching technicians to customer locations. Its core functionality revolves around work order management, scheduling, resource optimization, and mobile enablement for technicians. This cloud-based solution caters best to mid-sized and large enterprises in service-oriented industries like field engineering, facilities maintenance, and pest control. Key benefits include improved scheduling efficiency, reduced operational costs, and enhanced customer satisfaction. Popular features encompass real-time technician tracking, knowledge base integration, and remote assistance capabilities. User reviews within the field service management domain generally praise its comprehensive feature set, ease of use, and robust reporting capabilities. However, some users cite limitations in customization options and integration with non-Microsoft products. Pricing typically follows a tiered subscription model based on the number of users and desired functionality. Expect costs to range from mid-four figures to several thousand dollars per month. Pros Intuitive interface Robust scheduling Mobile app for techs Seamless customer portal Powerful reporting tools Cons Limited customization Integration challenges Steeper learning curve Potentially costly add-ons Complex pricing structure
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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IFS Field Service Management

by IFS World
IFS Field Service Management
IFS Field Service Management (FSM) is a comprehensive software solution designed to streamline and optimize field service operations. It caters to businesses with complex service requirements, particularly those in industries like manufacturing, construction, and energy. Key benefits include improved scheduling and dispatch, real-time tracking and communication with technicians, automated workflows, and comprehensive reporting and analytics. Popular features include mobile accessibility, inventory management, service contracts, and preventive maintenance capabilities. Users praise IFS FSM for its user-friendly interface, robust functionality, and ability to scale with growing businesses. However, some users report challenges with customization and integration with other systems. Pricing varies depending on the specific modules and features required, but generally falls within the range of traditional enterprise software solutions. Payment options include annual subscriptions and upfront licenses. Overall, IFS FSM is a powerful tool that can significantly enhance field service efficiency and productivity, making it a valuable option for businesses seeking to optimize their operations. Pros User-friendly interface Robust functionality Scalability Mobile accessibility Comprehensive reporting Cons Customization challenges Integration difficulties Steep learning curve Limited support options High cost
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Workiz

by Workiz, Inc.
Workiz
Workiz is a comprehensive software solution designed to streamline the complexities of Field Service Management. It is particularly well-suited for small to medium-sized businesses in the service sector, such as HVAC, plumbing, and cleaning services, due to its ability to manage tasks efficiently, from scheduling and dispatching to invoicing and payments. One of the key benefits of Workiz is its user-friendly interface, which simplifies the management of day-to-day operations, allowing businesses to focus more on service delivery and less on administrative tasks. Popular features include real-time job tracking, customer communication tools, and detailed reporting, which collectively contribute to improved productivity and customer satisfaction. When compared to similar products, users often highlight Workiz's affordability and the adaptability of its features to a wide range of service industries. Pricing considerations for Workiz typically involve a monthly subscription model, with costs varying based on the number of users and the level of functionality required, making it a flexible option for businesses of different sizes and budgets.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Striven

by Miles Technologies
Striven
Striven is a cloud-based, all-in-one business management ERP platform with more than 20 years of experience in helping companies succeed by connecting and improving core business processes. With fully integrated accounting, CRM, inventory, project management and human resources features, it's comprehensive and robust. It helps users achieve total data transparency, unite their divisions and remote teams, develop reports in real time, predict and analyze, and save money on your subscription. The software is powerful, user-friendly and customizable to the specific needs of businesses in every industry.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Assetworks

by AssetWorks
Assetworks
AssetWorks helps users manage assets like vehicles, buildings, infrastructure, facilities and more. Its offerings include management of fleets and fuel, enterprise risks and assets, surplus assets and more. It streamlines processes and improves operations through better facility staffing, machinery management and workflows. It helps users handle consumables, equipment and properties efficiently and cost-effectively. Leveraging multiple modules enable companies to improve ROI, promote data transparency and reduce operating costs.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ServicePower

by ServicePower
ServicePower
ServicePower is a comprehensive software solution designed to streamline Field Service Management tasks. It is particularly well-suited for businesses looking to optimize their field service operations, from small enterprises to large corporations. The software offers significant benefits including improved scheduling efficiency, enhanced customer satisfaction, and increased operational visibility. Among its most popular features are intelligent scheduling, mobile workforce management, and real-time updates, which collectively help businesses manage their field service tasks more effectively. When compared to similar products, users often highlight ServicePower's user-friendly interface and its ability to integrate seamlessly with existing systems, which enhances its appeal. Pricing considerations for ServicePower typically involve a range based on the size of the business and specific needs, with payment options that may include monthly or annual subscriptions. This flexibility in pricing ensures that businesses can find a plan that suits their budget and service management requirements.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Salesforce Field Service

by Salesforce.com
Salesforce Field Service
Salesforce Field Service (formerly Field Service Lightning) is a web-based solution for managers and field technicians to handle a variety of tasks. Built for businesses of all sizes, it offers a unique and robust suite of platform-agnostic inclusions, leveraging SalesForce’s powerful CRM features. It has capabilities for document management, skill-based assignments, routing services, price quoting knowledge articles, inventory and stock statuses, barcode scanning and much more. Owing to its functionality, it became the fastest-growing product in SalesForce’s history in 2018, generating $100 million in pure revenue two years after its launch. It also helped put the company over $13.28 billion in revenue and is on track to hit the CEO’s revenue goal of $20 billion by 2022.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Fieldglass

by SAP America
Fieldglass
SAP Fieldglass is a cloud-native vendor management platform that helps global enterprises search, engage, handle, pay and drive value from the growing workforce, including contract, contingent labor and service providers. It automates the procedure of discovering, procuring and managing external talents. It offers multiple modules such as contingent workforce management, services procurement, worker profile management and assignment management. Extensive open integration and technological innovation allow organizations to minimize costs, maintain compliance, enforce security, increase program efficiencies and improve worker and supplier quality.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ServiceM8

by ServiceM8
ServiceM8
ServiceM8 is a cloud-based system that helps field service professionals minimize paperwork and manage all aspects of field activities. Some of these processes include sending quotes, scheduling jobs, tracking field staff and handling invoices, reports and on-site payments. It opens up communication with real-time updates between field, back office and management staff as well as customers, ensuring faster services and time-efficient business operations.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

WorkWave Route Manager

by WorkWave, LLC
WorkWave Route Manager
WorkWave Route Manager is a cloud-based solution that helps users manage fleets, plan routes, track drivers and stay connected with staff and customers. It automatically plans routes and delivery schedules based on time constraints, vehicle load limits, layovers and estimated mileage and costs. Suited for professionals in logistics, transportation and last-mile delivery businesses, it offers real-time alerts and notifications, along with GPS tracking that enables smarter routing, better fleet management and improved operational efficiency.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Coresystems

by Coresystems
Coresystems
Coresystems, acquired by SAP in 2018, is a cloud-based system that helps businesses manage field operations and resources, offers customer support and expands businesses from a centralized location. It supports real-time scheduling and dispatching, invoice creation and billing, quoting and expense tracking, integrated CRM, customizable automated workflows and more. With its workforce optimization and team collaboration abilities, it optimizes information and business processes for maximum productivity while minimizing costs, paperwork and manual errors.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Pricing & Cost Guide

See the Price/User for the top Field Service Management software… plus the most important considerations and questions to ask when shopping.

Buyer's Guide

The Best Field Service Management Software Is All About Enhancing Customer Satisfaction and Improving Workforce Utilization

By Olivia Edens, Technical Content Writer at SelectHub

Field Service Software BG Intro

Equipment failure, poor communication and unprepared technicians all lead to service delays and bad customer reviews. Set your team up for success with field service management software, from scheduling and dispatching to optimizing routes, FSM tools minimize delays and lead to greater customer satisfaction.

Looking for a way to improve your service delivery quality or build better customer relationships? Choosing a field service management solution is the right move for you. In this buyer’s guide, we’ll go over what field service management software is, its primary benefits and features and how to pick the best fit.

Executive Summary

  • Field service management software (FSM) efficiently streamlines industry professionals' field service tasks, enhancing service delivery, ensuring proactive inventory management and boosting customer retention rates.
  • FSM software helps businesses save money, improve customer experiences, boost efficiency and establish better visibility.
  • It offers features including job scheduling, work order management, invoicing and payments, warranty and contract management and asset tracking.
  • Emerging trends include (IoT) integration, AI and predictive analytics, augmented reality (AR) and virtual reality (VR) for training, self-service tools for customers, chatbots and AI-powered virtual assistants and digital twins.
  • Before fully committing to a purchase, ask questions internally and to vendors.
What This Guide Covers:
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What Is Field Service Management Software?

Field service management software (FSM) is a comprehensive solution for streamlining field service tasks. It’s pivotal in improving service delivery, ensuring compliance with regulations and bolstering customer retention rates.

At its core, FSM software automates key processes like scheduling, managing inventory and dispatching. One of its standout features is its ability to provide real-time customer updates about the status of their service and arrival time.

Deployment Methods

Which deployment method fits your field service management needs the best? Check out the three types of deployment options below to find out!

Cloud-Based

Cloud-based deployment stores and processes data on public or private remote servers that are accessible online.

Benefits:

  • Better accessibility and real-time updates (ideal for businesses with dispersed teams).
  • Reduces upfront costs by eliminating extensive IT infrastructure.
  • The service provider handles maintenance and upgrades.
  • Scalable, helping businesses adjust resources to meet changing needs.

Limitations:

  • If the Internet connection goes out, it disrupts access to data and services.
  • Businesses may have concerns about relinquishing direct control of sensitive data.

On-Premise

On-premise solutions are installed and managed within a company's infrastructure, meaning all data stays on servers located within the company's office.

Benefits:

  • Customizable system to meet unique requirements.
  • Better security and data control with all sensitive information remaining on-site.
  • Less dependency on the Internet connectivity compared to Cloud-based.

Limitations:

  • Higher upfront and maintenance costs compared to other deployment methods.
  • Requires continuous maintenance by an in-house IT team of personnel.
  • Scaling the system is resource-intensive, which may be challenging.

Hybrid

Hybrid deployment blends on-premise and cloud-based strategies. It offers the flexibility to combine and customize features from both models, providing a tailored solution.

Benefits:

  • Provides control
  • Scalability
  • Cost-effective

Limitations:

  • Requires IT team to manage integration and consistent upkeep of both on-premise and cloud components.
  • Integration is more complex due to synchronizing data and workflows between two different environments, leading to potential issues like data inconsistencies.
  • Requires a meticulous approach to protect sensitive information, especially during data transfer between on-premise and cloud components.

How does hybrid deployment manage customer data?

The system stores sensitive customer information and data on-premise, while larger datasets containing less sensitive information stay in the cloud.

Primary Benefits

Understanding the benefits of FSM software is critical for harnessing its full potential. Check out the benefits below!

Benefits of Field Service Software

Save Money

Scheduling technicians based on availability and location minimizes travel time, fuel costs and vehicle wear and tear. Automated preventive maintenance reduces the likelihood of expensive breakdowns. Digitizing work orders and invoices eliminates paper, printing and manual data entry costs. Automated invoices ensure accuracy, mitigating the risk of costly billing errors and disputes.

Improve Customer Experience

Keep customers in the loop instead of waiting around with advanced routing and navigation features for clearer arrival time estimates. Empower customers to schedule their service and monitor progress through portals and apps. Ensure technicians are well-equipped with essential information, tools and parts to boost first-time fix rates.

Boost Efficiency

Streamline operations with AI and automation tools, like chatbots, for answering frequently asked customer questions. AI also predicts equipment failures and suggests preventive maintenance, optimizes routes by analyzing traffic and weather conditions and anticipates future inventory demands using historical data.

Establish Better Visibility

Get better visibility by offering real-time updates on work orders and tasks. Track task progress and estimate completion times. Reporting and analytics features establish key performance indicators (KPIs) that provide valuable insights into field operations, helping detect and correct bottlenecks.

Enhance Compliance

Field service management software equips you with tools to promote a safer work environment, like customizable safety checklists. Automated alerts and notifications ensure field technicians remain informed about safety procedures, upcoming inspections and compliance requirements. Track employee training and certifications, view service histories for audit trails and assess compliance levels with detailed reports.

Field Service Software Report

Expert recommendations and analysis on the top Field Service Software

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Implementation Goals

Use the following as a guide to align clear goals with key objectives propelling you toward a successful implementation.

Goal 1

Automate Workforce Management

To streamline workforce management, a dedicated service team is essential for overseeing customer demands. A proficient workforce management system plays a key role in eliminating idle time and ensuring optimal resource allocation.

Facilitate this through service management software, which automates task scheduling by considering field staff’s skills, availability, and geographic location of field staff, skills, availability and geographic location.

Goal 2

Streamline Inventory Management

Empowering users to monitor and control inventory levels, order parts and stock records. Incorporating real-time inventory updates and automated reordering simplifies the overall process of managing inventory and the supply chain.

Goal 3

Better Coordination With Mobile Accessibility

Allowing remote entry of information, improving communication and coordination. Field workers can retrieve job details, customer data and inventory information anytime, anywhere. This functionality reduces office visits and speeds up service delivery.

Goal 4

Improve Field Staff Productivity

Equipping field service teams with tools that enhance their task performance, optimize routes and provide real-time access to work orders, customer information and inventory data.

Contribute to heightened staff productivity, minimize downtime and increase work completion rates.

Goal 5

Enhance Customer Experience

Improving the customer experience involves refining interactions and efficiently meeting their needs. By tracking customer history, feedback, and preferences, businesses provide personalized services, address complaints promptly and enhance customer loyalty.
Field Service Software Report

Expert recommendations and analysis on the top Field Service Software

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Basic Features & Functionality

Field service management software offers a range of features and functionalities to enhance service deliveries and customer service. Check out the basic features below:

Field Service Software Features

Service management software has several features and functionalities to streamline service delivery. Key features include:

Contact Management

Centralize customer information. Maintain detailed customer profiles, including contact information, service history, preferences and any special requirements.

Search and filter contacts based on various criteria. Record and track communication history for future reference.
Work Order Management

Ensure service requests flow smoothly by creating, assigning and tracking work orders.

Manage all work-related tasks through a centralized platform, promoting transparency.
Job Scheduling

Optimize resource allocation and manage complex scenarios seamlessly through automated scheduling.

This system enhances resource utilization by taking into account multiple shifts, geographic constraints, and diverse skill levels.
Dispatch Management and Routing

Optimize response time and minimize cost with field service dispatch software that provides the best routes.

Assign, schedule and monitor field service tasks, track service technicians in real-time and assign jobs to field technicians based on experience, skill set, availability and location.
Job Documentation

Manage a comprehensive record of all job-related activities and capture important details like work performance, parts and completion time.

Document all vital information for future reference, quality assurance and training.
Invoicing and Billing History

Automate invoices based on completed jobs, service contracts or predefined billing structures. Include specific details like labor costs and travel expenses.

Maintain billing history, providing easier access to past invoices, payment records and outstanding balances and facilitate secure online payments.
Mobile Accessibility

Access information, including work orders, inventory data and customer information, from wherever and whenever with a field service management app.

Get real-time on-site job updates, invoice generation and payment collection at your fingertips.
Integrations

Integration allows field service scheduling software to connect with other essential business systems, including:
Field Service Software Report

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Advanced Features & Functionality

Service management software is highly scalable with advanced functionalities to meet diverse business requirements. Check out the advanced features below.

Inventory Management and Asset Tracking

Get real-time visibility into inventory levels and track assets across different locations, from the warehouse to the job site.

Ensure optimal stock levels and equipment condition through preventive maintenance scheduling, increase operational efficiency and reduce downtime and costs.
Repair and Maintenance Scheduling

Proactively maintain equipment performance by scheduling regular preventative maintenance tasks, helping avoid costly repairs and unexpected breakdowns.

Enhance equipment longevity with automated reminders for maintenance activities and maintain a record of all maintenance tasks for future planning.
Warranty and Contract Management

Oversee warranty and contract documents, including warranty periods, inclusions, exceptions, and contract terms.

Centralize storage and manage access to relevant parties.

Establish a redressal code of conduct for contracts to ensure compliance and prevent conflicts. Receive alerts for timely contract renewals to maintain long-term coverage and foster customer relationships.
Client Portal

Let customers submit service requests, choose time slots, access service history and make online payments.

Client portals boost transparency, increasing customer satisfaction and retention rates while reducing the administrative workload on back-office staff.

The customer self-service software market projects a CAGR of 20.94% from 2023 to 2028 due to the rising demand for self-help portals.
Advanced Reporting and Analytics

Gather critical insights into business operations by tracking key performance indicators (KPIs) and analyzing trends over time for accurate forecasting and avoiding unforeseen issues.

Get real-time information, trends, patterns and forecasts for data-driven decision-making. Strategize, identify hurdles, discover improvements and measure the impact on overall growth.
Field Service Software Report

Expert recommendations and analysis on the top Field Service Software

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Current & Upcoming Trends

The trick to staying ahead is staying adaptable and keeping up with the latest trends for long-term success. Ready to roll with the punches in a changing market? Check out the top trends in field service management below.

Field Service Software Trends

In 2023, the global field service management software market is expected to reach $7 billion in value by 2027, showing a compound annual growth rate (CAGR) of 13.7%.

Integration of IoT Devices

Field service management software is evolving as it Integrates IoT-enabled devices. These devices connect different machines and equipment over the internet, allowing the software to collect real-time data. For example, smart sensors on equipment or GPS devices on company vehicles.

IoT devices detect malfunctions and predict wear-and-tear, notifying maintenance teams to minimize downtime, extend equipment lifespan and enable faster diagnosis and resolutions.

On the subject of what exactly is the Internet of Things, Business News Daily explains:

Over the past decade, and especially in the last few years, the IoT has become one of the most crucial tools of modern technology. Devices connected in a low-cost, analytical manner provide us with more accessible technology and more data to evolve the tech space and smart office than we could have ever previously imagined. The IoT allows for seamless communication between people, processes and things."

Analysts expect the global IoT device market to reach a market size of $413.7 billion by 2031, showing a CAGR of 18.6% during the forecast period.

Predictive Analytics and Maintenance

Fortune cookies and Magic 8 Balls can't predict issues — that’s where predictive analytics and maintenance come in.

Predictive analytics optimize scheduling by considering historical service data like travel times. Preventive maintenance analyzes historical data to predict when a piece of equipment is likely to fail, helping plan maintenance ahead of time with automatic alerts.

In manufacturing, predictive maintenance prevents downtime from machine failures. Global Trade Magazine explains:

Traditional maintenance methods, though tried and tested, often lead to either unnecessary maintenance or unexpected breakdowns. Predictive maintenance, by contrast, offers a more efficient approach by monitoring the condition of equipment in real-time and predicting future maintenance needs."

Predictive analytics adoption will rapidly increase over the next decade, with the global market projected to reach $8.35 billion by 2030.

Augmented Reality (AR) and Virtual Reality (VR)

Augmented reality is a game changer for field service management, offering virtual training and remote support. For instance, technicians use AR to superimpose digital information on real-world scenarios for complex repair and maintenance tasks.

VR immersive training provides technicians with hands-on practice in simulated scenarios, offering practical experience in a controlled environment without real-world hazards and liabilities.

Field Technologies Online expands on AR and VR, writing:

These technologies transform training, replacing hefty manuals with immersive virtual worlds. Technicians can access repair guides or 3D models overlayed onto actual equipment, speeding up troubleshooting and resolution times – a win for your business and customers."

As the industry evolves, experts expect by 2031, the global AR/VR market will reach $856.2 billion.

Self-Service Tools for Customers

According to PwC, 43% of customers are willing to pay more for greater convenience.

As we move into 2024, self-service tools are gaining momentum, changing how businesses engage with their clients. The modern world revolves around instant solutions. Self-service tools enable customers to troubleshoot common issues independently with access to knowledge bases, FAQs and step-by-step guides.

Give your customers more convenience with access to support and service information on their smartphones and tablets. Mobile apps and customer portals let customers interact with field service software anytime, anywhere, enhancing responsiveness.

Chatbots and AI-Powered Virtual Assistants

Leveraging artificial intelligence with chatbots and AI-powered virtual assistants is changing the face of customer service. Chatbots provide round-the-clock support, addressing questions, issues and complaints.

AI-driven virtual assistants are evolving to exhibit greater sophistication in understanding customer inquiries. These advanced tools can provide personalized recommendations and guide users through common processes. Chatbots and virtual assistants automate routine tasks like scheduling, routing and providing customer status updates.

So, how do chatbots get their voices? A recent Forbes article explains:

If chatbots are superheroes, natural language processing (NLP) is their superpower. NLP is all about helping computers understand, interpret and generate human language in a meaningful way. Imagine being able to teach your computer to read between the lines, deciphering not just the words that customers use but also the sentiment and intention behind them. The result? A consistently empathetic and effective support experience where customers feel truly understood and valued. NLP is the bridge between human and AI communication, making it an essential ingredient in the quest for outstanding customer support."

With the increasing adoption rate of conversational user interfaces across industries, the chatbot market is expected to grow at a compound annual growth rate (CAGR) of 23.3% from 2023 to 2030.

Digital Twins

Digital twins are digital simulations of physical assets or situations. Sounds super futuristic, right? In a nutshell, they help identify potential problems and plan solutions.

By collecting data from the physical asset in real-time, digital twins offer insights into performance. For instance, in manufacturing, a digital twin of a production line helps predict equipment failures and plan maintenance schedules.

On top of identifying issues and preparing resolutions, What impact can digital twins have on an organization's sustainability? According to a recent McKinsey article:

Product digital twins can be particularly helpful in improving sustainability efforts. These digital twins can help organizations reduce the material used in a product’s design, as well as improve the traceability of a product to reduce environmental waste. Consumer electronics manufacturers have made significant improvements to sustainability by using digital twins, reducing scrap waste by roughly 20 percent."

Industry reports anticipate a 37.5% CAGR for the global digital twin market from 2023 to 2030.

Field Service Software Report

Expert recommendations and analysis on the top Field Service Software

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Software Comparison Strategy

Use these steps to conduct your software comparison.

1. Define Your Requirements

Identify key features and functionalities crucial for your field service needs like scheduling, dispatching, mobile accessibility, reporting and integration capabilities.

Quick Tip: Use our free software requirements checklist when comparing and selecting service management software.

2. Consider Your Budget

Establish a realistic budget for acquiring and implementing new software. Include costs for licensing, training, implementation, and potential customization.

3. Research Solutions

Check industry reviews and ask colleagues for recommendations to gauge the performance of each solution.

  • Compare training programs.
  • Check user reviews on customer support responsiveness.
  • Scope out compliance measures to ensure your sensitive customer and business data is protected.
  • Consider scalability and how the software can adapt to changing business needs.

4. Request Demos

Reach out to shortlisted vendors and request live demonstrations. Demos help you evaluate user interfaces, ease of use and how well the software addresses your specific needs.

5. Evaluate Integration Capabilities

Check the software's ability to integrate with existing systems, like CRM and ERP.

6. Evaluate Total Cost of Ownership (TCO)

Consider not only the upfront costs but also ongoing expenses such as maintenance, updates and support.

7. Prep for Implementation

Develop an implementation plan and ensure adequate training for all users.

8. Monitor Performance

Review the software's performance and gather feedback from users.

Cost & Pricing Considerations

Field management software costs depend on your specific business requirements. Vendors offer pricing models based on the number of users, service order volume, features and support packages. With different business demands, some vendors create customized quotes based on your RFP (request for proposal).

Consider these common pricing factors:

  • Subscription/License: Depending on the deployment type, you may have to pay monthly or annual fees or a one-time license fee to access the solution and its capabilities.
  • Setup: Some providers charge for setup, installation, and data migration, especially for on-premise solutions.
  • Training and Support: Vendors have a range of price packages for onboarding, training and user support.
  • Maintenance and Upgrades: Software updates sometimes cost an extra fee. For on-premise solutions, server maintenance also incurs additional charges.
  • Integrations: Setting up integrations with various existing business systems comes at an additional price.
  • Number of Users: Many vendors charge for the number of users needing software access.
  • Customizations: Customizations or additional features come at an extra configuration and development cost.

While evaluating field service cost and price, consult the vendor for a detailed quote to find a service management software that meets your requirements and budget criteria. For added support during your search, check out our free pricing guide to determine which software fits your budget.

Price Guide for Field Service Software

See prices for the top Field Service Software... Plus get important questions to ask.

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Questions To Ask Yourself

As a starting point for internal conversations, ask yourself:

  • What current challenges am I facing that new service management software will help solve?
  • What features do I need the most?
  • Which deployment method works best for me and my team?
  • What’s my budget?
  • What are my current services and serviceable locations? Will this solution support my business if I need to expand further?
  • Can the platform support the current number of technicians and customers I have? How many employees will use the software?
  • Will my employees need training to use the software?
  • What is my monthly/annual service order volume? Will using this software better fulfill service requests with my current operational strategies?

Field Service Key Questions to Ask

 

 

 

Questions To Ask Vendors

Use these questions for initiating discussions with vendors:

About the Software

  • Can your solution support the size of my operations?
  • How secure is your cloud solution, if available, including access controls, data encryption, and secure logins?
  • What is the user adoption rate? How steep is the program’s learning curve?
  • What are the mobility options? For remote locations, how would routing work?
  • Is offline accessibility available? Which features are unavailable during offline access?
  • Which emerging features are available or in development? For instance, IoT integration, predictive analytics and maintenance.
  • Which customer-facing features/modules are available? Does it have built-in customer communication features or integrate with a third-party app? Does it offer a self-service customer portal?

About the Vendor

  • Have you successfully implemented your solution for companies with needs similar to ours?
  • Can you provide references from current and past clients to gauge the effectiveness of your solution?
  • What is the typical duration of the implementation process?
  • Can you automate my business process and customize my workflows? Is it included in the implementation process? Can our admin staff customize workflows, or do we need your/third-party assistance?
  • How often do you update the software?
  • What kind of support and training do you offer? How extensive is your knowledge base?
Field Service Software Report

Expert recommendations and analysis on the top Field Service Software

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Next Steps

Choosing the right field service management software improves the quality and speed of your everyday field operations, customer satisfaction and service delivery.

A comprehensive solution covers all bases, from basic features like contact management and work order management to advanced capabilities like client portals and asset tracking. By aligning with implementation goals and staying on top of industry trends like IoT devices and augmented reality, your business maintains a competitive edge in the dynamic field service management landscape.

Still feeling a little lost? Check out our free comparison report for more information on the top service management software in the industry, or jump into our free requirements template to line up your critical features. Good luck!

Product Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Olivia
By Olivia Edens
Technical Content Writer
As a SelectHub Technical Writer, Olivia Edens loves helping readers navigate through the world of HR, payroll, field service, PSA, and time and attendance software. Olivia earned a B.A. in English from the University of Phoenix. When she's not researching or editing, she loves rewatching The Office, scootering around the city and taking her cat for a walk. Fun fact: In high school, she won an award for most ideas per minute.
See Full Bio
Shantashree
Technical Research By Shantashree Das
Senior Analyst
Hailing from the Northeastern state of Assam, India, Shantashree Das completed her Bachelor of Engineering (B.E) in Computer Science and Engineering at the Royal School of Engineering and Technology (now Royal Global University) in Guwahati. She then pursued her Master of Business Administration (MBA) in Operations Management and Marketing at Assam University, India, where she developed a strong interest in ERP. Over the course of her career at SelectHub, Shantashree has gained specialties in various ERP and construction software categories, such as Manufacturing Software, CMMS Software, Construction ERP Software, Warehouse Management Software, Supply Chain Management Software, Distribution Software, Field Service Software, Takeoff Software, Construction Bidding Software, Construction Estimating Software, Construction Management Software, Construction Scheduling Software, and Property Management Software.
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Kankana
Technical Review By Kankana Kalita
Principal Analyst
A seasoned business and research analyst, Kankana Kalita specializes in ERP, CMMS, manufacturing, construction, supply chain, HRMS and CRM. Prior to joining SelectHub, she earned a Bachelor's degree in Computer Science and Engineering, an MBA in Operations and Marketing, and worked in email marketing and logistics.
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Joe
Edited By Joe Evans
Content Editor
Joe Evans is an Editor and Senior Market Analyst at SelectHub. A seasoned professional wordsmith, he has a bachelor's degree in journalism and electronic media and a decade of professional expertise in crafting top-tier digital content for niche online brands. He leads his small yet formidable team in producing helpful, compelling content in vital categories like HR, payroll, talent management, performance management, marketing automation home health, MES. When not editing and writing, he enjoys sports, quality time with family and dogs, and remains constantly in pursuit of something new and interesting to read or listen to.
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