Increase productivity

Business process management (BPM) centralizes all business operations in one system. You conduct analyses and manage data to understand what’s working well and what needs a tune-up.

For example, you may specialize in shoe manufacturing. Unfortunately, your production numbers aren’t at maximum power. Business process management determines if machinery, employees, workflows or other factors hurt your efficiency.

You can use this newfound data to improve decision-making and productivity.

Gain more company agility

Implement changes according to technological, safety or competitor demands for improved on-time deliveries, satisfied customers, profits and more.

As the old saying goes, the only constant is change. Business process management techniques and software helps your company address and apply new modifications to reduce downtime.

Let’s say your company wants environmentally-safe manufacturing protocols. You can evaluate current machinery and practices to determine where to implement greener operations.

Some examples include using safer packaging materials or greener production floor machinery.

Enhance compliance and security

Maintain compliance and security with well-documented process mappings and other files to avoid fines, lawsuits or business foreclosures.

Process maps and other documents prepare you for audits to ensure you’re meeting all regulatory standards. Some standards include the International Standards Organization (ISO), Health Insurance Portability and Accountability Act (HIPAA) and the FDA.

Business process management’s in-depth filing and security protocols diminish your chances of fraud or theft attacks by safeguarding private information and resources.

Improve customer satisfaction

An increase in productivity means an increase in on-time deliveries and happier clients. Business process management also gathers client data from customer portals and CRM tools.

Perform in-depth customer representative analyses to identify wasted time and redundant data inputs. Gather and arrange customer details from numerous databases for better centralization.

You can also review consumer notes and complaints to fine-tune manufacturing practices and quality protocols.

FAQs

What Is Business Process Management?

Business process management is a technique that supervises, pinpoints and improves company operations. Unlike project management, business process management focuses on numerous workflows.

Implementing this technique ensures your practices align with your business goals.

What’s the Difference Between Process and Project Management?

Project management helps you manage projects from beginning to end. This practice also monitors budget limits, on-time deliveries, resource organization and allocation and more.

Business process management looks at the bigger picture. You can focus on inventory management, manufacturing, accounting and other workflows to run a smoother ship.

What are the Business Process Management Stages?

There are five stages in the business process management workflow methodology.

1. Design: Understand your business goals and how you wish to achieve them. Working with stakeholders, subject matter experts, business analysts, and more divides the workload and speeds up the brainstorming process.
2. Model: Simulate proposed operations with practical inputs and outputs in a digital environment. This step allows you and your team to visualize improvements.
3. Execute: Carry out your models with tests before going live. These tests allow you to review and fix errors.
4. Monitor: Initiate workflow management to assess and gather data on your established process. Determine if more errors arise and find expeditious solutions.
5. Optimize: Manage KPIs and metrics to improve other company operations. Constantly searching for improvement areas ensures your company runs at an optimal pace and remains a competitive force.

Why Is Business Process Management Important?

Business process management helps you grow and improve business operations for greater efficiency, better client satisfaction, higher on-time deliveries and more.

Think of business process management as a tool to help your company stand out from competitors and solidify its reputation as the top organization for a specific product or service.

How Do I Select a Business Process Management System?

Although it seems daunting, there are numerous ways to pick the ideal business process management system for your company’s needs.

Our Lean Selection Methodology helps you find the best software for any company size or industry. Here’s a brief rundown of each step.

1. Establish: Determine why you need new software.
2. Collaborate: Gather a software selection committee of the stakeholders, IT personnel, power users and more for effective collaboration.
3. Define: Discuss the most vital features and requirements with your software selection committee.
4. Distribute: Assess how well certain vendors align with your requirements list.
5. Justify: Determine if you need new software, add-on modules for your current solution or end the software selection quest.
6. Prove: Ask vendors for use cases, demos or proofs-of-concept (POCs) to showcase specific software tools.
7. Rank: Score and arrange vendors according to their demo scores and total cost of ownership (TCO). You should have at least two to three vendors that best meet your company’s needs.
8. Negotiate: Review and discuss contract terms. Seek additional legal help if necessary. Go to the next vendor on your list if you can’t reach a compromise.
9. Sign: Take one last look at the contract, sign and establish an implementation plan.

Need more help with business process management? We’d love to help! Contact our team for individualized vendor recommendations by messaging [email protected] or calling 855-850-3850.