Field Service Management ServiceTitan Competitors: Analysis of Top 5 Alternatives By Shweta Joshi Field Service Management No comments August 16, 2024 ServiceTitan is a popular field service solution option for small- and mid-size businesses. But what if it’s not right for you? Let’s take a deep dive into our list of the top five ServiceTitan competitors so you can make a smart choice. Compare Top Field Service Management Software Leaders Table of Contents ServiceTitan Competitors And Alternatives ServicePower simPRO mHelpDesk Service Fusion FieldEdge ServiceTitan Competitors: Pros and Cons Product Comparisons Why ServiceTitan? Next Steps ServiceTitan Competitors And Alternatives While ServiceTitan is a comprehensive solution, its features and pricing may not meet your demands. The good news is that there are numerous ServiceTitan alternatives that may fit the bill. Let’s delve into the features, benefits and limitations of some popular alternatives so that you can choose the best option for your business. ServicePower ServicePower is a solution that focuses extensively on creating and managing a hybrid workforce to meet urgent and high demands in the service industry. With hybrid deployment options, it has modules for warranty and claims management, AI-optimized scheduling, route optimization, customer support, dynamic stock updates and more, with a sleek and intuitive interface. It offers extensive support through tickets, training and phone calls. Its HUB module provides an integrated business management service that can handle estimations, quotes, work orders, requests from major businesses and much more. Managing work orders in ServicePower. Product Overview User Sentiment Score 86% Analyst Rating 87 Company Size S | M | L Highest Rated Modules According to Our Data Customer Management — 100 Mobile Capabilities — 100 Equipment and Asset Management — 98 Work Order Management — 87 Dispatching — 86 Top Benefits Enhance Customer Experience: Deliver exceptional customer experiences with a dedicated customer portal where customers can track service orders requests, leverage two-way communication and more. Offer automated insights to back-office staff and field technicians to inform customers of the necessary parts needed for a job and associated quotes and warranties. Increase Visibility: Get a real-time overview of field operations and critical business aspects with visual dashboards. Enable optimal resource allocation, proactive maintenance schedules and faster response times. Standardize processes and drive better coordination between customers and staff, improving service delivery. Control Workplace Chaos: Handling field service operations without an ideal software can cause more problems than it intends to solve. Ensure smooth operations with a bevy of features like detailed job checklists, real-time tracking of field operations and more. Improve Efficiency: Ease field staff workload and improve their productivity with features like automated scheduling and dispatch, route optimization, and instant access to job details and other required information. Primary Features Customer Engagement: Maintain two-way real time communication with customers over phone, email, text and push notifications. Keep customers updated with their service order statuses, ETA of assigned field staff, invoices and payment records. Schedule Optimization: Schedule service order requests with AI-powered smart scheduling. Keep track of service requests according to assigned field staff and priority level. Distribute service orders evenly so that field technicians aren’t overbooked or underbooked. Contractor Onboarding: Meet the demands of a hybrid workforce with tools to onboard independent contractors and third-party vendors. Set up SLA standards and create checklists to maintain service quality. Claims Management: Manage claims automatically to check validity, identify fraudulent cases and improve turnaround times. Embedded Analytics: Leverage advanced analytics to track KPIs and identify areas for improvement. Get multiple options like pie charts, line graphics, bar charts and more for actionable visual insights. Limitations The solution doesn’t support comprehensive operations management functionality. It doesn’t offer billing or invoicing functionality. ServicePower doesn’t provide post-implementation support. Features Not Fully Supported According to Our Data Reverse Logistics — Supported With Partner Integrations Invoice Reports — Not Supported Route Customization or Manual Routing — Not Supported Technician Portal — Not Supported Bulk Edit Work Orders — Not Supported Price: $$$$$ Deployment: Platform: Company Size Suitability: S M L Compare Field Service Management Pricing & Costs with our Pricing Guide simPRO simPRO is a cloud-based solution that manages end-to-end field and administrative operations. It makes easier to organize and manage critical service operations with modules for automated scheduling, pre-built quoting and billing templates, automated follow-ups, and real-time staff and customer communications. Its mobile application enables field technicians to track time, generate and share invoices, collect payments, record job data, make notes and capture images. You can also count on a host of support options — a knowledge base, forums, email, phone, ticketing system and live chat. Mobile settings and status view in simPRO. Product Overview User Sentiment Score 84% User Sentiment Score 84 Company Size S | M | Highest Rated Modules According to Our Data Mobile Capabilities — 100 Reporting and Dashboards — 100 Billing and Invoicing — 100 Technician and Contractor Management — 95 Work Order Management — 91 Top Benefits Save Time: Automate routine tasks like scheduling, routing and getting real-time updates into field operations and finances. Rely on automated data processing to uncover important insights. Boost Revenue: Improve training through automation to retain high-performing staff and reduce costs associated with constant turnover. Improve communication and first time fix rates to increase repeat orders and referrals. Work More Effectively: Automate and standardize workflows, maximize resource utilization, improve staff productivity and enhance top-notch service quality at reduced costs. Avoid Issues With Assets: Get real-time status updates of asset health with IoT-enabled devices and schedule regular preventive maintenance tasks to prevent unexpected failures, minimize costly repairs and enhance the asset lifespan. Make Informed Decisions: Get real-time data-based actionable insights into key business aspects like payment statuses, job order progress, inventory stock levels and more. Identify trends and patterns, resolve bottlenecks and make strategic decisions to enhance service quality and business performance. Primary Features Estimates and Quotes: Integrate quotes with service order creations and share quotes online. Check real-time quote status with data range filters. Use pre-set labor and asset costs, vendor catalogs and assembly workflows to set up estimates automatically. Schedules and Dispatches: Use automated scheduling based on technician skills, expertise and availability. Send instant dispatch notifications to field staff along with real-time, optimized routes. Invoicing and Payments: Data feed tools automatically extract costs from a service order document to create automated invoices. Collect payments through cash, card, check, mobile payments and electronic bank transfers in the field or from the office. IoT-Enabled Devices: Monitor remote assets through IoT-enabled devices to track wear and tear, predict issues, plan preventive maintenance and reallocate assets ahead of time. Inventory Management: Manage real-time inventory management across multiple warehouses and service locations. Track stock levels and set up alerts for timely replenishments. Limitations Initial installation is cumbersome and time-consuming. Quote form templates are clunky. The timesheet interface isn’t user-friendly. Features Not Fully Supported According to Our Data Reverse Logistics — Not Supported AI-Enabled Scheduling Optimization — Not Supported Chatbots and Virtual Agents — Not Supported Resource Utilization View — Not Supported Recall Management — Not Supported Price: $$$$$ Deployment: Platform: Company Size Suitability: S M L Compare Field Service Management Pricing & Costs with our Pricing Guide mHelpDesk MHelpDesk is another cloud-based ServiceTitan competitor built for small to medium-sized businesses in industries such as HVAC, plumbing, lawn care, carpet cleaning, security system installation, computer repair and IT management. It provides reliable customer support and allows for a moderate amount of customizable features based on customer needs. From the first point of contact up until payment, automation assists with nearly everything throughout the entire customer service process. In addition, the mobile app features an offline mode which allows technicians to continue using the software even when they are out of service range. Estimates in mHelpDesk. Product Overview User Sentiment Score 85% User Sentiment Score 80 Company Size S | M | L Highest Rated Modules According to Our Data Mobile Capabilities — 99 Billing and Invoicing — 98 Reporting and Dashboards — 89 Customer Management — 87 Work Order Management — 86 Top Benefits Streamline Workflows: Automated features and instant data synchronization simplify day-to-day tasks and prevent information loss between the field and the office. Visualize Finances: Gain a better understanding of your finances by creating clear and easy-to-understand bar graphs, pie charts, grids and other visualizations. Get Paid Any Time: Resolve invoices promptly and maintain positive cash flow by providing customers with various convenient ways to pay. Maintain Data Integrity: Use the same level of data encryption as all major banks (256 Bits), ensuring data transmission between the user and servers is fully secured. It also stores a duplicate copy of user data should the original dataset become corrupted or compromised. Increase Win-Rates: Technicians in the field and sales reps in the office can instantly share notes to help convert leads into contracts. Create fully-customized estimates and quotes with your logo to make a good first impression. Primary Features Scheduling & Dispatching: View color-coded schedules as a calendar to quickly recognize job priority and scheduling clashes. Digital maps display the real-time location of technicians to help delegate new assignments based on their proximity to one another. Technician & Contractor Management: Track the real-time location of field staff, time spent on assignments and time behind the wheel. Provide parts catalogs to assist field staff with parts requests and job checklists to guide them through assignments. Online Bookings: Customers can use an online portal to check up-to-the-minute availability and book appointments. Automatically add the job to a technician’s schedule. Mobile Capability & Offline Access: Users can access most mobile features while offline using the native application with offline access. Use a smartphone to capture and upload site photos, grab customer signatures on mobile forms, update job status and manage work orders. Unlike ServiceTitan, this competitor allows users to track individual parts via their mobile devices. Multiple Payment Options: Settle invoices online or in person using: Technician’s mobile device Customer portal Credit card ACH payment Bank check Limitations Reporting capabilities are limited. Mobile applications crash regularly and aren’t compatible with common third-party platforms. Features Not Fully Supported According to Our Data Schedule Preventive Maintenance — Not Supported Approve or Reject Work Orders — Not Supported Contractor or Subcontractor Portal — Not Supported Geofencing — Not Supported Inventory Reports — Not Supported Price: $$$$$ Deployment: Platform: Company Size Suitability: S M L Compare Top Field Service Management Software Leaders Service Fusion ServiceFusion is a field service management solution built for small- and medium-sized businesses in the field service industry, with expertise in HVAC, lawn care, pest control and plumbing trades. A centralized platform provides a top-down, real-time view of operations to organize and plan daily and long-term tasks. This ServiceTitan alternative is ideal for growing businesses. Besides the modest monthly payment, it offers flat rate plans with no extra cost for additional unique users. Automated features improve and streamline billing and invoicing, especially regarding recurring work orders. Dashboard view in Service Fusion. Product Overview User Sentiment Score 88% User Sentiment Score 77 Company Size S | M Highest Rated Modules According to Our Data Customer Management — 98 Work Order Management — 98 Billing and Invoicing — 94 Reporting and Dashboards — 87 Inventory Management — 78 Top Benefits Ensure Compliance: Utilize job checklists and SLA compliance features to ensure technicians complete all tasks on time and in the proper order. Streamline Communication: Automated notifications keep all stakeholders, even customers, in the loop on job status, schedule changes and more. By maintaining all documents and information in one place, office staff and field techs can see precisely what the other party is referencing when discussing jobs or contracts. Give Customer Options: Create multi-page proposals and several estimate options to customers. If one option is outside their budget or need, you can still land the job by showing potential clients everything your team has to offer. Keep Customers Happy: Online portals allow customers to request services and make payments when it’s convenient for them. Keep customers well-informed with automated technician ETA updates and appointment reminders via text messaging. Primary Features Scheduling & Dispatching Dashboard: Quickly assign jobs and edit schedules using drag-and-drop functionality. Color-coded assignments allow you to identify priority jobs at a glance. Call or text field operatives directly from the dashboard. Service Fusion is the only ServiceTitan competitor in our list that supports batch job assigning. Customer Management: Create customer profiles with contact information, payment information, communication preferences, photos, videos, notes, referral sources and more. Sales reps and field technicians can access this information from a computer or mobile device. GPS Tracking: Track the location of field techs and equipment using GPS-equipped devices and keep a detailed record of stops. Invoice Creation & Tracking: Utilize pre-built templates to generate single or recurring invoices and email them to clients. Create multiple invoices for one job. Track the status of each invoice and automatically send follow-ups to notify customers of outstanding balances. Syncs with punch-in and punch-out features to accurately incorporate billable hours into invoices. Work Order Management: Quickly create one-time and recurring work orders from scratch or using templates and monitor their status through to completion. Deleting work orders removes all attached information, like documents, photos and notes. Deleted work orders and their associated data can be fully restored at a later date. Limitations The platform doesn’t connect with IoT-enabled devices. Unlike ServiceTitan, this competitor’s mobile app doesn’t support offline capability. When connected, the mobile app can still be clunky and slow. Updates and process changes come without warning and without an option to adopt or forgo the changes. Features Not Fully Supported According to Our Data Payment Processing — Supported With Partner Integrations Mobile Forms — Supported With Partner Integrations Technician Portal — Not Supported Street-Level Routing — Not Supported Site Inspection Checklists — Not Supported Price: $$$$$ Deployment: Platform: Company Size Suitability: S M L Compare Field Service Management Pricing & Costs with our Pricing Guide FieldEdge FieldEdge uses real-time data to help managers, office staff and field technicians in the HVAC, lawn care, pest control and plumbing industries, among others. Particularly adept at asset tracking and inventory management, it ensures your team has everything it needs to complete a job. This ServiceTitan competitor also has a robust native mobile application for both Android and iOS. Field technicians can use their smartphone to instantly communicate with and receive feedback from managers, expedite payment and get client feedback with mobile form options. Work Order Management Module in FieldEdge. Product Overview User Sentiment Score 85% User Sentiment Score 75 Company Size S | M Highest Rated Modules According to Our Data Reporting and Dashboards — 97 Mobile Capabilities — 95 Billing and Invoicing — 94 Customer Management — 87 Technician and Contractor Management — 82 Top Benefits Take on More Jobs: Equip field technicians with the digital tools and information to complete jobs quickly and efficiently to improve first-time fix rates and take on more assignments. Gain Business Insight: Built-in reporting features and dashboard visualizations help identify top-performing field technicians, sales representatives, customers and jobs. You see what’s working and what isn’t, so you can adjust as necessary to improve your business and cash flow. Increase Profitability: Create optimal routes that decrease fuel consumption and minimize wear and tear on vehicles and equipment, saving you money on repair costs. Impress Customers: Comprehensive customer databases allow field staff and sales reps to tailor service uniquely to the client and earn their loyalty and referrals. Go Mobile: Oversee operations from any location via the mobile application. Field agents can access critical information and tools, communicate with management, and provide job updates to clients using their smartphones or tablets. Primary Features Scheduling & Dispatching: Digital dashboards allow managers to track technician location, assign jobs and edit schedules from a single screen. CRM: Create customer databases to assist sales reps and field staff. Databases include critical client information, such as assignment history, job notes, equipment used, services provided, photos, call audio and more. Automatically send invoices and payment reminders via email, text or voicemail. Performance Monitoring: Key performance metrics and audio recordings allow you to coach your sales reps to improve customer interactions. Digital dashboards display current data so you can compare actual and planned sales. Price Books: Built-in price books allow sales reps to show potential customers available services, equipment and prices. Field technicians can quickly add accurate price totals to invoices and proposals. Third-Party Integration: Integrates with third-party systems to utilize data from multiple sources. QuickBooks integration allows managers to track inventory while eliminating redundant data entry and preventing human error. Limitations Routing capabilities are limited, especially compared to its competitor ServiceTitan. No out-of-the-box support for geofencing, real-time traffic updates nor manual route customization. The mobile application is spotty and may not always function correctly. Support can be slow to respond to issues. Lacks adequate report customization options. Features Not Fully Supported According to Our Data Delete Work Orders — Not Supported Real-Time Traffic — Not Supported Batch Job Assigning — Not Supported Target-Based Scheduling — Not Supported Customer Contact Center — Supported With Partner Integrations Price: $$$$$ Deployment: Platform: Company Size Suitability: S M L Compare Field Service Management Pricing & Costs with our Pricing Guide ServiceTitan Competitors: Pros and Cons How do ServiceTitan alternatives stack up when it comes to user feedback? Let’s look at some pros and cons from user reviews. Product Pros Cons ServicePower The platform is easy to integrate with any other existing systems. The Gantt chart is easy to work with, offering a great flow and feel to the scheduling process. Resource setup needs an overhaul and external help. The SPManager module is clunky and requires older versions of Java to work properly.. simPRO Integrations with financial and other existing software makes workflows seamless across departments. The features for tracking job costs are impeccable. Inventory management and quote management modules are erroneous at times. Contact database doesn’t connect well to the jobs, quotes and more. mHelpDesk The platform has a clean design and easy set up to make work processes flow smoothly. Customer support is responsive, resourceful and helpful. Inventory management module is not up to the mark, making it difficult to maintain optimal stock levels. Reporting options are limited and unable to scale with growing business needs. Service Fusion The software is intuitive and user-friendly. Product set-up and prices can be updated easily. The software has stability issues. Customer service is not updated with product features and associated issues. FieldEdge The product is user-friendly and easily navigable on both mobile and website versions. Onboarding process and customizations are easy to manage. Data import from other systems and tech support are inadequate. There is a lack of in-depth, interactive and custom reports. Compare Top Field Service Management Software Leaders Product Comparisons Go deeper into how ServiceTitan compares with its competitors with our data-based, side-by-side analysis: ServiceTitan vs. ServicePower ServiceTitan vs. simPRO mHelpDesk vs. ServiceTitan ServiceTitan vs. Service Fusion Service Titan vs. FieldEdge Why ServiceTitan? Why use ServiceTitan as a benchmark? Well, the data speaks for itself. In 2022, it helped owners, project managers and general contractors over 30 million projects and took the seventh spot in Forbes’ The Cloud 100, a ranking of the best private cloud companies today. Moreover, it achieved $250 million in revenue and valuation over $9.3 billion with 8,000 customers in 2023. It offers great scaling opportunities for small- to mid-scale businesses. It’s a cloud-based, mobile field service management system for businesses of all industry types like HVAC, plumbing, electrical and garage door repair. It helps companies improve customer service and grow sales using tools for tasks like scheduling, dispatch, invoicing, payroll, accounting and more. Although its cost is higher than some alternatives, its tools, integration capabilities and user-friendly interface make it one of the top options in field service management software. However, some tools aren’t wholly exclusive to this platform. For example, each of ServiceTitan’s competitors also uses real-time updates to allow for live communication between all users across a synchronized platform, no matter the device. As the field service management market is expected to reach $8.94 billion by 2028, it’s clear that more companies are turning to software to augment their businesses. Though ServiceTitan is a trusted software solution with plenty of capabilities, that doesn’t necessarily mean it’s the best-suited software for your business. Compare Top Field Service Management Software Leaders Next Steps We covered a lot of ground, but if you want to dig deeper, our free comparison report is a great place to head next. Easily see which product best meets your needs with access to 95 feature scores for over a dozen popular field service products. Which of our ServiceTitan competitors did you find most attractive? Are there any that we missed out on? Tell us in the comments below! Analyst-Picked Related Content Pricing Guide: Discover the true cost of Field Service Management software Comparison Report: An interactive analyst report with comparison ratings, reviews and pricing for Field Service Management software Shweta JoshiServiceTitan Competitors: Analysis of Top 5 Alternatives08.16.2024