Shiftbase Reviews & Pricing

by DifferentLab | Founded 2011, Zoetermeer, South Holland

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Categories:

Employee Scheduling Software
Automated Scheduling Software
Vacation PTO Tracking Software
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What is Shiftbase?

Industry Specialties: Serves all industries

Shiftbase is workforce management software that helps businesses with frontline workers manage employee schedules, track time, monitor attendance, handle time-off requests and maintain employee profiles. It offers a comprehensive set of features to streamline HR processes and optimize shift and task management.

Its scheduling feature helps you easily create, modify and share employee schedules. The platform supports shift templates, recurring shifts, drag-and-drop scheduling and flex teams for efficient workforce allocation. It also considers employee availability and absences to ensure optimal scheduling. Additionally, you can manage personnel costs, track wage costs and create schedules based on work hours or budgeted labor costs.

For time tracking and PTO management, Shiftbase can track worked hours, manage time-off requests and ensure compliance with labor regulations. Employees can view their schedules, request time off and track their hours through the mobile app. Also, managers can approve or deny time-off requests and monitor employee attendance.

The human resource management module includes tools for creating and managing employee profiles, storing important documents and managing employee communications. The software also offers compliance management tools to help businesses adhere to labor laws and regulations. This includes features for tracking overtime hours, managing minimum wage and Working Hours Act (ATW) compliance, and generating audit reports.

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User Sentiment i

Based on 421 reviews:

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#103

Shiftbase is ranked #103 in the Employee Scheduling Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Shiftbase Pricing

Based on our most recent analysis, Shiftbase pricing starts at $4 (Per Employee, Monthly).

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Starting From: $3.50
Pricing Model: Per Employee, Monthly
Free Trial: Yes, Request for Free

Training Resources

Shiftbase is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Shiftbase:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Shiftbase Benefits and Insights

Why use Shiftbase?

Key differentiators & advantages of Shiftbase

Start Scheduling For Free: The starter plan lets you manage up to 75 employees in one location across five teams for free. You can manage employee profiles, create schedules, assign tasks and set role-based permissions. Employees can also track time manually via the mobile app.
Streamline PTO Management: Shiftbase's time and attendance management tools, highly rated with a 91 score by our analysts, offer a streamlined PTO management process. Employees can easily request and track time off, while managers can efficiently approve or deny requests and monitor attendance. This not only reduces administrative burden but also ensures accurate payroll calculations and compliance with labor regulations.

Industry Expertise

It serves small and medium-sized businesses across retail, restaurants, transportation, recreation, hotels and production. Retailers can optimize staffing and reduce labor costs, while restaurants can schedule staff based on traffic. The platform streamlines driver scheduling and ensures compliance for transportation companies. In recreation and hospitality, it manages seasonal staffing for excellent customer service. Production businesses can track employee hours, manage shifts and maintain labor compliance.

Shiftbase Reviews

Average customer reviews & user sentiment summary for Shiftbase:

421 reviews

90%

of users would recommend this product

Shiftbase has a 'excellent' User Satisfaction Rating of 90% when considering 421 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Shiftbase reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Increased Flexibility: Users appreciate the ability to assign different roles and create flexible rosters, making the platform suitable for self-rostering and cross-team visibility. It offers color coding to differentiate users and tasks, improving visual clarity.
Ease of Use: The software is user-friendly and requires minimal training. It simplifies scheduling and time tracking, especially when compared to manual or Excel-based methods.
Time-Saving: Shiftbase significantly reduces the time spent on administrative tasks like calculating hours and scheduling, with users reporting substantial time savings.
Responsive Support and Help Resources: Users consistently highlight the excellent customer service for its quick responses and effective issue resolutions.

Cons

Lengthy Setup Process: Transitioning to Shiftbase from other systems requires a time investment. Users mention that setup can take two to three days, but the platform is highly efficient once it’s operational.
Challenging User Interface: While Shiftbase is functional, users mention that its presentation, particularly in areas like team rosters and part-time employee scheduling, could be more refined with color-coded visual representations.
Limited Advanced Features: The platform has limited functionalities, such as no custom fields, rigid reporting templates and a lack of customizable graphical representations for tracking specific tasks or plotting work hours.
Clocking Issues: The system doesn’t automatically log out employees based on their physical location. Users have complained about spending time manually adjusting or verifying clock-in and clock-out times when employees forget to log their hours properly.
Lack of Detailed Change Logs: There are no clear records of who removed or altered shifts, which limits accountability and tracking.

Researcher's Summary:

Shiftbase is a workforce management and scheduling platform that offers one of the best starter plans for free. You can start managing employee databases and schedule shifts of up to 75 employees in one location across five teams.

In my experience, Shiftbase was easy to onboard if you’re not migrating from other scheduling platforms. However, the process is more cumbersome when you’re looking to migrate employee and scheduling data from an external platform. Unlike its competitors, Shiftbase cannot automatically set up your account using a CSV and Excel file containing your business data.

One of the things I like most about Shiftbase is how easy it is to create flexible schedules, factoring in staff costs, revenue and budgets. Managers can track working hours through the website, mobile app or clock terminal. This gives insights into attendance and wage costs, allowing for better decision-making and optimized staffing. Additionally, it’s easy to manage employee leave and absences with Shiftbase, making it ideal for businesses with flexible or part-time staff.

The platform can connect directly with payroll systems, reducing manual data entry and ensuring accurate, on-time payments. Shiftbase also offers basic reporting tools that help businesses understand budget allocation and staff work hours.

Based on my experience and the feedback from other users, Shiftbase is a great option for businesses that need a simple and efficient way to manage their workforce. However, it lacks many advanced features that may be essential for larger enterprises with bigger teams. For example, it doesn't offer built-in AI for conflict alerts, seasonal demand analysis or workforce optimization based on seasonal trends.

Overall, Shiftbase is a suitable choice for small to medium-sized businesses seeking a user-friendly and affordable workforce management solution. Its ease of use and focus on core scheduling and time-tracking features make it a good option for businesses with straightforward scheduling needs. However, larger enterprises with complex requirements, such as advanced analytics, AI-powered optimization or integration with multiple systems, might find Shiftbase's feature set limited.

Key Features

Employee Scheduling: Create and publish work schedules with an overview of expected costs. Repeat standard shifts by dragging and dropping into upcoming schedules while building custom templates. Get employee availability reminders when creating schedules while sending automated shift reminders. Invite employees to pick open shifts.
Time Tracking: Prevent errors while recording employee work hours using an online time tracking module. Employees can clock in via mobile apps or desktops based on GPS locations. Copy work hours from timesheets to time registration automatically while saving manual effort and errors.
Absence Registration: Automate absence management processes while tracking vacation hours and employee leave requests. Employees can create leave requests while forwarding them automatically for supervisor approval. Get a real-time overview of accumulated vacation hours while entering balance hours for new employees.
Resource Management: Manage vacation balances, employment contracts, employee work hours and information from one place. Process employment contract modifications while calculating overtime hours accurately. Set employee birthday and anniversary notifications.
HRM: Build personnel files with employee notes, automatic leave accrual, contract reminders, notifications for anniversaries and birthdays, and automatic calculation of plus/minus hours. You can track employee competencies and certificates, monitor employee well-being through overtime and absence tracking, and receive alerts when documents expire.
Reporting: Get an accurate picture of worked, scheduled and approved employee working hours. Gain in-depth insights into labor costs compared to revenue, worked hours per department or a team and more. Generate customized exportable reports containing crucial operational data.
Mobile App: Manage workforce schedules, absences and availability on the go using Android and iOS apps. Monitor employee work hours while posting important announcements and messages from anywhere. Receive push notifications about timesheets and availability changes.

Approach to Common Challenges

Overlapping Shifts: Shiftbase addresses scheduling conflicts by providing a visual calendar that clearly displays all tasks and shifts. Color-coded representation helps managers easily identify and resolve conflicts before they occur. For example, if two employees are scheduled for the same shift, the system will highlight the conflict, allowing managers to quickly reassign one of the employees to a different shift.
Last-Minute Schedule Changes: Its flexible scheduling features allow for easy schedule modifications, even at the last minute. Managers can quickly adjust shift times, assign employees to open shifts or swap shifts between employees to accommodate unexpected changes. For example, if an employee calls in sick, managers can get a comprehensive view of available employees to find replacements.
Employee Absences: The platform offers a centralized view of time offs, accrued leaves and upcoming events to manage employee PTOs. The system can automatically send notifications to other employees about open shifts, making it easier to fill vacancies. Additionally, you can configure Shiftbase to send automated reminders to employees about upcoming shifts, helping reduce the number of missed shifts.
Compliance Challenges: Shiftbase helps businesses ensure compliance with labor laws by tracking overtime hours, managing minimum wage compliance and generating necessary audit reports. You can customize the software to enforce specific labor regulations, such as maximum working hours or meal breaks.
Inefficient Communication: The centralized platform acts as a communication hub for managers and employees. Managers can easily share schedules, send announcements and receive notifications from employees. This helps improve communication and reduce misunderstandings. For example, managers can send mass notifications about important announcements or schedule changes to keep all employees informed.

Cost of Ownership

Frequently asked questions regarding Shiftbase pricing include:

Q: What is Shiftbase's pricing structure?

A: Shiftbase offers a tiered pricing model based on the number of employees and locations. There’s a free plan for businesses with up to 75 employees in one location. For larger businesses, it offers paid plans with additional features and support.

Q: Are there any additional costs associated with using Shiftbase?

A: While the base pricing covers the core features, there may be additional costs depending on your specific requirements. These could include:

Integrations: Connecting Shiftbase with other systems like payroll or time and attendance hardware might involve additional fees.
Customizations: If you need specific customizations or software modifications, there might be extra charges.
Support: For businesses requiring dedicated support or training, additional fees will apply.

It's essential to clarify these potential costs when discussing pricing with Shiftbase to get a complete understanding of the total cost of ownership.

Q: What are Shiftbase’s paid pricing plans?

A: Shiftbase’s offers the following pricing plans:

Premium: Starting at $4.75 per employee per month (billed yearly) with a minimum of 15 employees, the Premium plan builds upon the free starter plan. It offers budget management tools, advanced surcharges for specific hours, custom absence types, custom fields for employee data and premium integrations.
Enterprise: This plan caters to your organization’s specific needs and goals, requiring you to contact Shiftbase for a customized quote. It offers additional features like consultancy services, dedicated onboarding and relationship management, and ongoing product consultations.

Limitations

At the time of this review, these are the limitations according to user feedback:

Limited pre-built integrations.
The platform lacks demand forecasting and analytics tools.
It doesn’t offer built-in AI.
Limited shift and task types.

Demo Resources

Customer Stories: Explore real-world examples of businesses that have successfully implemented Shiftbase to streamline their workforce management. Learn about their specific challenges, how Shiftbase provided solutions and the benefits they achieved.
Blogs: Access a collection of informative articles and blog posts on various topics related to workforce management, scheduling and time tracking. These resources can provide valuable insights, tips and best practices for effectively using Shiftbase.
Glossary: Familiarize yourself with industry-specific terms and definitions related to workforce management and Shiftbase. The glossary can be a helpful reference for understanding the software's features and capabilities.

FAQs

Frequently asked questions regarding Shiftbase include:

Q: Can I use Shiftbase on my mobile device?

A: Yes, Shiftbase offers a mobile app for both iOS and Android devices. It allows you to manage schedules, track time and access other features on the go.

Q: How does Shiftbase integrate with other systems?

A: Shiftbase offers various integrations with popular payroll systems, time and attendance hardware, and other HR tools. This can help streamline your workflow and reduce manual data entry.

Q: Is Shiftbase suitable for businesses of all sizes?

A: While Shiftbase is well-suited for small and medium-sized businesses, it may have limitations for larger enterprises with complex scheduling needs. We recommend you evaluate your specific requirements and consider its features to determine if it's the right fit for your organization.

Q: What’s the customer support like for Shiftbase?

A: Shiftbase offers various support options, including email, chat and phone support. The level of support may vary depending on your subscription plan. Make sure you check the specific support options included in your chosen plan.