C.H. Robinson vs SAP Transportation Management

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Our analysts compared C.H. Robinson vs SAP Transportation Management based on data from our 400+ point analysis of TMS Software, user reviews and our own crowdsourced data from our free software selection platform.

C.H. Robinson Software Tool

Product Basics

CH Robinson is cloud-based and offers technology, transportation network and intensive guidance to support supply chain and logistics businesses. Its specialties include global logistics transportation, supply chain and procurement management. Shippers can leverage freight services such as air, flatbed, intermodal, LTL, ocean and rail with temperature-controlled carriers.

Its supply chain modules include warehousing, consulting, last mile and cross-border deliveries, and custom guidance and compliance. It offers region-specific logistics services to companies of all sizes and types across Asia, Europe, Latin America, North America, Oceania and South Asia.
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This SAP transportation management platform features both on-premise and cloud-based deployment styles. Features a number of tools focused on increasing end-to-end efficiency and increased visibility. Operations can leverage forecasting tools in order to effectively plan ahead for a range of transport processes while gaining valuable insight into project-wide data.

This application provides collaboration features to enhance communication with partners and clients. Automation tools optimize processes that normally require a large investment of manual resources.
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Product Insights

  • Improve Visibility: Leverage end-to-end supply chain visibility, from order placement and processing to delivery. 
  • Facilitate Customs: Ensure trade compliance by decreasing uncertainty and simplifying compliance management. Offers more than 100 licensed custom brokers and 800 cross-border expert assistance to guide cross-border shipments and transactions. 
  • Customer Satisfaction: Improve customer experiences with live shipment tracking, suitable carriers and modes, and lower claims damage. Improve delivery and last-mile connectivity with vetted carrier networks. 
  • Reduce Administrative Work: Eliminate unnecessary manual administration and focus on planning with shipment transparency along with streamlined workflows. 
  • Minimize Cost: Lower supply chain expenses by approximately 7-10% with expert guidance available anytime. Compare and choose reliable carriers with the best rates using a carrier load board network within North America. 
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  • Increase Productivity: SAP TMS contains helpful process automation that can take care of transportation requirements while freeing employees up for more vital tasks. 
  • Better Visibility: Tracking and tracing tools allow users to keep a constant eye on the progress of their shipments. Cross-system document flow and data-driven rate negotiation help give users a competitive edge. 
  • Standardized Logistics: Centralized data and rate management tools share a common platform that is easy to integrate, deploy and access by users. 
  • Improved Cash-Flow: Settling costs with accurate tools can reduce overcharges and lessen invoicing errors. SAP TMS has tools that can automate accrual generation, charge tracking and auditing. 
  • Quicker Decision Making: Agile reporting tools in SAP TMS allow users to assess freight costs and evaluate transportation intelligence. Graphical displays make this information easily digestible and interactive dashboards give users an easy-to-use area to access important data. 
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  • Freight: Access customized solutions to handle multiple freight shipment types.
    • Air: Includes space and scheduling services through passenger and cargo planes using existing carrier relationships. The Global Carrier Management program provides consistent access to daily departure schedules for all air freights.
    • Flatbed: Choose from vetted cross-border flatbeds and specialized equipment, with on-request expert guidance.
    • Intermodal: Offers numerous cross-border, expedited and drayage and port services for simplified intermodal shipping globally.
    • LTL: Provides common LTL carriers to consolidate and deconsolidate freights as per space requirements. Includes expedited carriers, last-mile deliveries and insurance.
    • Ocean Shipping: Expert assistance to help analyze freight characteristics and strategize accordingly. Services include full container load, less than container load, buyer’s consolidation and expedited FCL services on Trans-Atlantic Westbound Trade lanes.
    • Rail Shipping: Provides rail shipment carrier options across Europe and Asia. Includes GPS-enabled block trains for location transparency and door-to-door services beyond the railyard.
    • Truckload: Support truckload strategies with a managed carrier pool of more than 73,000 contract carriers in North America. Supports truckload RFP operations and offers real-time tracking capabilities globally.
    • Temperature Controlled: Access a monitored network of temperature-controlled carriers on contract. Carriers are customized to sustain and deliver product and temperature-specific requirements while staying STF compliant. A team of 8,000 experts is available to handle sensitive freight.
    • Small Parcel: Offers dedicated service for seamless and cost-efficient small parcel deliveries across North America. Parcel intelligence technology provides in-depth insights to support RFP analysis, business intelligence analytics, freight payments and audits.
  • Supply Chain and Logistics:
    • Consolidation: Includes freight, retail and automotive consolidation, with forward distribution. Combine multiple-supplier orders into single shipments with pre-paid supplier and retail-direct programs.
    • Cross-Border: Provides special assistance for intra-Canada and intra-Mexico shipments. Choose between OEA and C-TPAT compliant contract carriers for mitigating shipment-related risks within intra-Mexico shipments.
    • Customs and Trade Compliance: Offers multiple services such as customs brokerage and CARM advisory, import and export compliance consulting, including assistance for trade policy auditing.
    • Last Mile: Leverage last-mile deliveries across North America. Includes curbside, in-home room of choice, in-home package removal and product assembly services.
    • Managed Procurement: Access managed procurement tools for supply chain analysis, SKU translation and order consolidation, and track and trace orders to their store locations.
    • Project Logistics: Offers logistic management solutions across South Asia, North America, Europe, the UK, Oceania and Latin America. Assists with risk assessment, holistic project management, live tracking and global multimodal solutions.
    • Consulting: Leverage live guidance from industry experts on program management, procurement, engineering, data as a service, strategic planning and trade compliance.
    • TMS: Provides customizable and dedicated small business, global services and TMS solutions. Automates transportation and supply chain management across different regions, transportation modes and channels.
    • Warehousing: Access secure warehouse spaces at crucial locations along border sides. Supports product dispersal after meeting compliance requirements.
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  • Freight Management: SAP TMS contains a suite of tools that can lower spending on transportation management processes while measuring shipper and trade agreement compliances. 
  • Order Management: Visibility into shipping and order management helps increase customer satisfaction while also cutting costs related to freight management. SAP TMS boosts the efficiency of order and process management while leveraging rules-based routing. 
  • Analytics: Analytics tools allow SAP TMS to provide real-time data-driven data in order to help optimize and expedite planning processes. With tools to improve collaboration with business partners while also lowering data complexity, this solution helps keep an operation competitive. 
  • Transportation Management: Streamlined transportation management processes allow logistics operations to move faster while creating a more responsive supply chain. Dynamically responding transportation processes cut costs even further while boosting efficiency. 
  • Freight Costing: Increase visibility into your transportation costing and invoicing. Automated calculations help cut down on human-based errors and clients can integrate their transportation management data into their billing data. 
  • Planning: Planning tools increase order delivery accuracy and boost on-time deliveries. Plan out the most fuel-efficient transport route and leverage automated planning processes to connect with the perfect carrier. 
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Product Ranking

#16

among all
TMS Software

#4

among all
TMS Software

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Analyst Rating Summary

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85
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Transportation Order Management
Transportation Order Management
Dock Scheduling and Yard Management
Freight Rating and Multimodal Transport
Integration and Extensibility
Reporting and dashboards

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

C.H. Robinson
SAP Transportation Management
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Claims Management Compliance And Governance Dock Scheduling And Yard Management Freight Rating And Multimodal Transport Mobile Reporting And Dashboards Transportation Order Management Transportation Sourcing And Procurement 54 80 54 81 81 75 87 41 81 57 94 93 50 88 98 87 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Great User Sentiment 27 reviews
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83%
of users recommend this product

SAP Transportation Management has a 'great' User Satisfaction Rating of 83% when considering 27 user reviews from 4 recognized software review sites.

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3.8 (4)
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4.5 (6)
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4.2 (12)
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3.8 (5)

Awards

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SelectHub research analysts have evaluated SAP Transportation Management and concluded it deserves the award for the Best Overall TMS Software available today and earns best-in-class honors for Dock Scheduling and Yard Management, Transportation Order Management, Transportation Sourcing and Procurement and Integration and Extensibility.

Analysts' Pick Award
Dock Scheduling and Yard Management Award
Transportation Order Management Award
Transportation Sourcing and Procurement Award
Integration and Extensibility Award

Synopsis of User Ratings and Reviews

Extensive Carrier Network: C.H. Robinson boasts a vast network of carriers, providing shippers with more options and flexibility to move their freight efficiently. This can lead to better rates and improved service levels.
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Improved Visibility: Provides real-time insights into transportation processes, allowing for better decision-making and proactive problem-solving.
Enhanced Efficiency: Automates manual tasks, streamlines workflows, and optimizes resource allocation, leading to cost savings and improved productivity.
Collaboration: Facilitates seamless collaboration between shippers, carriers, and other stakeholders, fostering stronger relationships and improving communication.
Scalability: Adapts to changing business needs and supports growth, ensuring long-term value and flexibility.
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Limited Visibility and Control: Users have expressed concerns regarding the platform's lack of real-time tracking and limited shipment visibility, making it challenging to proactively address potential issues and optimize supply chain operations.
Technology and Integration Challenges: The platform's user interface and integration capabilities have been cited as areas for improvement. Users have reported difficulties with system navigation, data synchronization, and compatibility with existing enterprise systems, leading to inefficiencies and frustration.
Customer Support Concerns: Some users have raised concerns about the responsiveness and effectiveness of customer support, particularly in resolving complex issues or providing timely assistance. This can impact user satisfaction and the overall experience with the platform.
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Complexity: The system's intricate structure and extensive configuration options can present a steep learning curve for new users, potentially leading to implementation challenges and delays.
Cost: Implementing and maintaining SAP TM can be expensive, especially for smaller businesses or those with less complex transportation needs. The licensing fees, infrastructure costs, and ongoing support expenses can accumulate quickly.
Integration: Integrating SAP TM with existing systems, such as ERP or warehouse management systems, can be a complex and time-consuming process, requiring careful planning and execution to ensure seamless data flow and avoid disruptions to operations.
Customization: While SAP TM offers a high degree of customization, tailoring the system to specific business requirements can be challenging and may necessitate specialized expertise or additional development efforts.
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C.H. Robinson's software has received mixed reviews from users over the past year, with some praising its comprehensive features and others criticizing its complexity and customer support. Users appreciate the platform's ability to manage various aspects of transportation and logistics, including shipment tracking, carrier management, and freight quoting. The software's strength lies in its extensive network of carriers and its ability to provide real-time visibility into shipment status. However, some users find the interface to be overwhelming and difficult to navigate, particularly for those new to transportation management systems. Additionally, customer support has been cited as a weakness, with users reporting long wait times and unhelpful responses. Compared to similar products, C.H. Robinson stands out for its vast network and global reach, making it suitable for businesses with complex shipping needs. However, its complexity and customer support issues may deter smaller businesses or those seeking a more user-friendly experience. Ultimately, C.H. Robinson's software is best suited for large enterprises with extensive transportation requirements and dedicated personnel to manage the platform effectively.

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Navigating the intricate world of transportation management systems can feel like charting a course through a dense jungle. With a myriad of options available, each boasting unique features and functionalities, selecting the right one for your business can be daunting. One name that consistently emerges from the undergrowth is SAP Transportation Management, a comprehensive solution designed to streamline and optimize transportation operations. But how does it truly fare in the eyes of its users? SAP Transportation Management receives consistent praise for its user-friendly interface, making it accessible even for those without prior experience with similar software. The system's ability to seamlessly integrate with existing enterprise resource planning (ERP) systems is another highlight, enabling a unified view of logistics and supply chain processes. This integration empowers businesses to break down data silos and achieve greater visibility across their operations. However, some users note that the initial setup and configuration can be complex, often requiring specialized expertise. Additionally, the software's robust capabilities come at a cost, which may pose a challenge for smaller businesses with limited budgets. Despite these drawbacks, SAP Transportation Management stands out for its comprehensive reporting and analytics features, providing businesses with actionable insights to drive informed decision-making and optimize transportation strategies. The software's ability to manage various transportation modes, including road, rail, air, and ocean, further enhances its versatility and appeal. In conclusion, SAP Transportation Management emerges as a powerful and adaptable solution well-suited for large enterprises with complex transportation needs and the resources to invest in a sophisticated system. Its ability to integrate with existing systems, provide end-to-end visibility, and generate comprehensive reports makes it a valuable asset for businesses seeking to optimize their transportation operations and gain a competitive edge in today's dynamic market. While the initial setup complexity and cost may present challenges for smaller businesses, the long-term benefits and scalability of SAP Transportation Management make it a worthwhile investment for those looking to elevate their transportation management to new heights.

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