Categories   >   Courier Software
Last Reviewed: November 15th, 2024

Best Courier Software Of 2024

What is Courier Software?

Courier Software is a dedicated tool for conquering logistical chaos. Its prime role is optimizing courier services, thereby addressing challenges like scheduling, route planning, delivery tracking, and customer service issues. From dispatch scheduling, route optimization, barcode scanning, to real-time tracking, these functionalities yield improved efficiency, speedy deliveries, and enhanced customer satisfaction. Future capacities include leveraging AI for predictive analysis and IoT for improved connectivity. Logistics, e-commerce, food delivery or any business with courier operations, can substantially benefit from the software. Yet, it's pertinent to note potential implementation costs, the need for training, and data accuracy issues. In summary, Courier Software stands out as the torchbearer for proficient courier operations. Despite a few potential limitations, it presents a robust value proposition - empowering businesses to simplify and accelerate their logistics while enhancing customer satisfaction, thereby making it an undeniable asset.

What Are The Key Benefits of Courier Software?

  • Improves delivery efficiency
  • Enhances route optimization
  • Provides real-time tracking
  • Simplifies dispatch scheduling
  • Boosts customer satisfaction
  • Reduces operational costs
  • Fosters informed decision-making
  • Supports scalable operations
  • Enables fast error resolution
  • Reinforces data accuracy
Read more

Overall

Based on the latest available data collected by SelectHub for 47 solutions, we determined the following solutions are the best Courier Software overall:

Samsara
Samsara
Start Price
$27
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Samsara

Samsara has garnered positive feedback for its user-friendly interface and comprehensive features, making it a popular choice for businesses seeking efficient fleet management solutions. Users appreciate the platform's ease of setup and navigation, allowing them to quickly adapt and utilize its functionalities without extensive training. The software's wide range of features, including GPS tracking, fuel management, and driver safety tools, provides businesses with the necessary tools to optimize their fleet operations and reduce costs. Samsara's customer support has also been commended for its responsiveness and helpfulness in addressing user inquiries and concerns.

Compared to other fleet management software options, Samsara stands out due to its AI-powered insights and real-time data analysis capabilities. The platform's ability to convert data into actionable reports empowers businesses to make informed decisions and identify areas for improvement. Additionally, Samsara's integration with dashboard cameras enhances driver safety and provides valuable footage for incident analysis. While Samsara's pricing may be higher than some competitors, users often find the value and comprehensive features justify the cost, particularly for larger fleets with complex operational needs. The platform's scalability and flexibility make it suitable for businesses of all sizes, from small startups to large enterprises.

Pros & Cons

  • Tracking and Alerts: Accurate vehicle tracking, route analytics, reporting and proactive maintenance alerts are helpful, according to most reviews on these aspects.
  • Comprehensive Features: About 90% of users who reviewed this pro suggest that it offers all features required to manage fleet operations.
  • Installation: The initial setup is quick and easy, according to all reviews on software installation.
  • Tricky Interface: It is challenging to navigate and use its features, especially for first-time users, according to most reviews about the software interface.
  • Customer Support: According to more than 80% of users who reviewed this con, their technical analysts are slow to respond and aren’t helpful.

Key Features

  • Dash Cams: Captures HD videos with the infrared LED night vision feature. Receive in-cab alerts for distracted driving, tailgating, rolling stops and harsh driving behavior, including crashes, rough turns, acceleration and harsh braking. Execute virtual on-the-road driver training using live video footage. Allows object detection and real-time scene analysis. 
  • Site View: Secure cameras connected with the cloud offer end-to-end visibility into onsite operations. Perform intelligent searches in real time. Notifies for unusual behavior and triggers motion and people alerts. 
  • Vehicle Telematics: Access geofencing and route tracking capabilities with advanced fleet and fuel diagnosis. Automates preventative maintenance and dispatch workflows. 
  • Electric Vehicle: Evaluate EV suitability through fleet electrification reports. Track and monitor plug-in hybrid and electric vehicles and get low battery alerts. Provides visibility into charge status, battery charge and fleet’s state-of-charge. 
  • Compliance and ELD: View HOS, duty status records, sensor data and DVIRs and capture and save documents. In-built WiFi hotspots allow cell reception in rural areas. Review and edit driver e-logs on the user dashboard in a few clicks. 
  • Documents and Messaging: Drivers can add and upload notes, capture proof of delivery, electronic signatures and other dispatch details using tablets or smartphones. Access documents and notes to analyze overage claims, damages, shortages and missed deliveries. 
  • Equipment Monitoring: Supports real-time equipment and asset monitoring with KPI dashboards and insights into oilfields and water and wastewater treatment plants. Control and manage valve positions, pump status and setpoints. 
  • Trailer Tracking: Track pinpointed locations of basic, dry van and specialty trailers. Monitor sensitive dispatch items using humidity, temperature, door and cargo sensors and control settings using phones or tablets. 
  • Condition Monitoring: Unified equipment health dashboard provides in-depth insights into crucial equipment across remote locations and plants on a single screen. View machine history and track vibration, power consumption and temperature. 
  • Advanced Alerting: Receive instant voice, SMS and email alerts for machine faults and issues. Access equipment alerts and activity history. 
Geotab
Geotab
Start Price
$10
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Geotab

Geotab is a comprehensive solution that serves businesses of all sizes. According to user reviews, it provides customizable reports to facilitate planning and decision-making. Challenging navigation and slow technical assistance are some downsides of the product. The map feature appears clunky to users. It also lags, especially in weak network signals. The mobile app and tracking abilities are some noteworthy pros of the software.

Pros & Cons

  • Reporting: All reviews on this pro indicate that it offers robust reporting tools with customizable and informative reports that promote better decision making.
  • Tracking Capabilities: According to 100% of users who reviewed this pro, it offers several helpful features for tracking fuel consumption, location and vehicle maintenance schedules.
  • Mobile App: Most users who mentioned this pro said that the mobile app is helpful for accessing information, driver tracking and organizing vehicles.
  • Challenging Navigation: The software can be challenging to navigate, especially during the initial learning phase, according to 85% of users.
  • Customer Support: According to more than 80% of users who reviewed this con, their customer support is slow to respond to calls and chat.
  • Map: About 100% of users who mentioned this con said that the map feature is clunky and hard-to-understand.
  • Lags: Approximately 75% of users said that the software lags sometimes and requires strong internet connectivity to function well.

Key Features

  • Driver Tracking: Offers driver management solutions, including Go Talk in-vehicle driver feedback, safety scorecard and driver ID, ELD, a compliance dashboard, ID and fatigue monitoring and seat belt and speeding violation reports. 
  • Fleet Reporting: Includes advanced reporting capabilities such as driver safety scorecards, speed profile, trips history, advanced risk management, log data and collision custom reports. 
  • Routing and Dispatch: Plan dispatch routes, create vehicle waypoints and stops for pickups and deliveries, and add alerts and monitoring zones with integrated route planning and real-time dispatch. 
  • Asset Tracking: Delivers GPS-enabled real-time asset tracking capabilities, optimizes asset and fleet management and remotely monitors equipment condition. 
  • Fuel Management: Offers real-time audio feedback and buzzer alerts for unwanted driver behavior such as unnecessary idling, harsh braking and overspeeding. Promotes proactive maintenance against engine faults like defective oxygen sensors. Dashboard reports provide a comprehensive view of idling and fuel consumption, including monthly progress comparison reports. 
  • Fleet Maintenance: Prioritize asset and vehicle repairs based on critical engine and operational diagnostic issue insights. Promotes predictive vehicle engine health. Use coaching tools to minimize vehicle and asset wear and tear. Closely monitor engine fault code data to identify engine issues and avoid downtime and repair costs proactively. 
  • Fleet Benchmarking: Fleet administrators can use driving patterns to evaluate and optimize operations. Obtain benchmark recommendations, discover new efficiencies, gaps and saving opportunities and manage driver coaching. 
  • Driver Safety Reporting: Assess safety reports for understanding overall safety score and driver behavior trends. Offers in-depth information on critical fleet metrics such as seat belt usage, backing up and more. Notifies fleet managers through text messages or emails about possible collisions or rule violations and sends advanced collision avoidance prompts. 
  • Driver Coaching: Track and avoid risky driver behavior in real time. Identify drivers who require training. Driver scorecard reports act as a base for gamification programs to recognize and encourage best-performing drivers. 
  • ELD Compliance: Streamlines DVIR inspection workflows, HOS and Driver identification and messaging. Maintains reminder logs for driver punch-in and out and real-time alerts for low HOS. Ensures IFTA compliance. 
  • EV Assessment: Offers EV suitability assessment through considerations like financial analysis to determine cost-savings potential, range assurance to assess performance in extreme weather conditions and environmental benefit evaluation. 
  • Electric Vehicle Fleets: Supports extensive EV model sets and provides custom reports such as fuel and energy usage, EV charging, charge assurance and map to optimize electric fleet performance. 
Omnitracs
Omnitracs
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Key Features

  • Edge Computing: In edge computing, data is processed at the network's periphery (edge), as close to the source as possible, making it more accurate and precise. Use edge computing and AI to process data and take action quickly. 
  • SmartDrive: Get unprecedented driving performance insights and check if fuel is getting wasted or a driver is driving rashly. Leverage video analysis, predictive analytics and personalized performance programs to prevent collisions and monitor driver behavior. 
  • Route Planning and Optimization: Experiment with new dispatch and routing methodologies and create effective routing plans ensuring safety and speed. Handle complex routes and procure satellite, hybrid and street map views of vehicles. Streamline ongoing and prepare future orders. Accommodate manual orders with a suggest-route algorithm. Calculate the cost for each route plan and avoid paying extra charges. 
  • Converged Data: Compile and store data and devices, giving the team members and customers one place to share information, ensuring safety. Optimize, schedule and execute from a single point. 
  • Omnitracs Drive: Access updated driver workflows and route events to manage trips, send arrival and departure information, and improve driver to back-office communication for better visibility. Share data between on-road devices and back-office. Create, modify and send location-based, contextual workflows categorized by specific stops, locations and customer requirements. 
  • SmartIQ: Reduce costs and increase profit margins by closely monitoring driver performance, optimizing fuel economy. Decrease idling expenses and gain better visibility into fleet operations. 
  • Omnitracs Insight: Access historical records and current views of business performance and enhance logistics by turning raw transportation data into actionable insights. 
  • Predictive Analysis: Enhance predictions via probability-based analytics and identify patterns from telematics data to identify drivers, mitigate future accidents and control costs. 
  • SmartDrive SmartSense: Avoid collisions by understanding root causes using innovative machine learning and identifying risks using purpose-built sensors. Deliver alerts in real time, and avoid short following, distracted driving, unsafe lane departures, speeding in inclement weather and sitting duck driving. 
  • Strategic Planner: Analyze historical records of routes and resource data and modify route plans to optimize sales, service and distribution operations keeping customer requirements in mind. Determine ideal warehouse and distribution center locations and create daily service schedules. 
  • Omnitracs Dispatch: Ensure that the drivers follow the same routes as planned. Track vehicle location and activity using GPS-enabled monitoring, automatically create route plans or add stops manually. Receive real-time updates and keep customers satisfied through modern, intuitive interfaces. 
  • Active Alerts: Update customers by giving them more visibility into the order lifecycle and sending customized alerts. 
Towbook
Towbook
Start Price
$49
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Towbook

Towbook is a cloud-based solution that serves towing and transportation companies with invoicing, impounds, dispatching and related functionalities. According to users who’ve tried this product, their GPS tracker provides inaccurate results occasionally. Software lags and crashes are another con witnessed by users.

Technical assistance is unanimously appreciated, along with its simple user interface. Its customizability is another worthy pro of the tool. In short, businesses looking for a comprehensive dispatch tool that’s easy to learn and offers reliable support assistance can give it a try.

Pros & Cons

  • Technical Assistance: According to all of the users who mentioned customer support, their support assistance is ready-to-assist, prompt and helpful.
  • Usability: According to 100% of users who reviewed this pro, the software is user-friendly and allows multiple user access.
  • Customization: About 90% of users who mentioned this pro said the software allows a broad scope of customization, especially for electronic dispatches.
  • Infrequent Crashes: Halts daily operations due to sudden software crashes, according to 100% of users who mentioned this aspect.
  • GPS Tracker: According to more than 80% of users who reviewed this con, the tracker updates are not always accurate.

Key Features

  • Digital Dispatch and Email Processing: Perform and manage all dispatch functions with a single dashboard in real time. Users can take and assign calls, manage vehicle inventory and track job progress with one click. 
  • GPS Tracking: Enables GPS-powered driver and vehicle tracking on the mobile app. Partnered with several GPS solutions such as U.S. Fleet Tracking, Webfleet solutions, DriverLocate and AT&T Fleet Complete. 
  • Inventory Management: Create records and manage stored vehicle inventory through the Impound manager. Ensures compliance with state letter regulations and offers integration with Auto Data Direct. 
  • App Support: Offers end-to-end device support on Android and iOS devices for easy feature access from any location at all times. 
  • Equipment Inspections: Capture driver check-ins and outs around the clock. Drivers can fill in equipment and asset inspection reports and automatically share them for managerial review. 
  • Data Capture and Management: Allows drivers to update their status, attach geocoded images with calls, use GPS coordinates to update call locations, gather customer signatures and specify payment methods. 
  • Billing and Payment Import: Submit invoices to motor clubs directly from the dashboard for quick payment processing. Turn on the payment import feature to access complete payment information and automatically update the status on receipts. 
  • Accounting Workflow: Advanced accounting tools help manage and categorize billed, paid and unpaid invoices. Generate bulk statements for accounts and share them with customers by mail or emails. 
  • Comprehensive Reporting: Offers detailed insights into company performance, including income and revenue generated within a specified time. Analyze truck and driver volume and view driver commissions on demand. Automatically tracks sales tax and generates annual reports. 
Verizon Connect
Verizon Connect
Start Price
$20
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Verizon Connect

Verizon Connect is a facility management software solution that has garnered positive feedback for its user-friendly interface, making it easy for businesses to navigate and manage their facilities efficiently. Users have also highlighted its seamless integration with other business systems, such as enterprise resource planning (ERP) and computer-aided design (CAD) software, which streamlines data flow and enhances operational efficiency. Additionally, Verizon Connect's comprehensive reporting capabilities have been praised, allowing businesses to generate tailored reports based on specific criteria, enabling data analysis and informed decision-making.

However, some users have expressed concerns about the software's cost, considering it to be relatively expensive compared to other facility management solutions available in the market. Additionally, there have been reports of limited support for certain features that some businesses may require. Despite these drawbacks, Verizon Connect remains a popular choice for businesses seeking a comprehensive facility management solution, particularly those with multiple locations or those needing to comply with industry regulations. Its ability to track assets and employees across various sites, coupled with its robust reporting features, makes it an ideal choice for businesses with complex facility management needs.

Pros & Cons

  • Real-Time Tracking: Users appreciate the ability to monitor their fleet in real-time, enhancing operational efficiency and response times for customer service.
  • Route Optimization: The software's route optimization feature is praised for reducing fuel consumption and improving delivery times, which is crucial for businesses aiming to enhance sustainability and customer satisfaction.
  • Maintenance Alerts: Facility managers find the maintenance alert system invaluable for preventing equipment breakdowns, ensuring vehicles are serviced on time, and reducing costly repairs.
  • Customizable Reports: The ability to generate customizable reports helps businesses track performance metrics effectively, aiding in decision-making processes and operational improvements.
  • User-Friendly Interface: Even users with limited technical skills find the platform easy to navigate, making the adoption process smoother for teams.
  • Comprehensive Dashboard: The dashboard provides a comprehensive overview of fleet operations, including vehicle status and driver behavior, allowing for quick assessments and adjustments.
  • Enhanced Safety Features: Features like driver behavior monitoring and speed alerts are highly valued for promoting safer driving practices and reducing the risk of accidents.
  • Scalability: Verizon Connect is suitable for businesses of all sizes, offering scalability that allows companies to expand their fleet management capabilities as they grow.
  • Customer Service: Users report challenges in getting timely and effective support from Verizon Connect's customer service team, leading to frustration and unresolved issues.
  • Technical Issues: Frequent technical problems, such as device malfunctions and software glitches, can disrupt fleet operations and hinder productivity for facility management teams.
  • Cost: Verizon Connect's pricing structure can be complex and expensive, especially for larger fleets or those requiring advanced features, making it a significant investment for facility management budgets.

Key Features

  • Fleet Tracking  
    • Trend Analytics: Use report history to analyze fleet data, support investigations, uncover trends and conclude forecasts. Ensures regular backups and replicates cloud-based data storage. 
    • Integrated Videos: Access harsh driving and accident video footage in real time. Measure event severity to classify and improve driver coaching through unbiased video clips. 
    • HOS: Install hours of service tracking to track authorized driving hours and optimize trip schedules. 
    • Smart Dispatching: Identifies and dispatches the nearest mobile technician with suitable vehicles and skills for jobs. Provides accurate ETAs to customers. Filter dispatches based on distance, tags and attributes. 
    • Asset Tracking: Monitor and handle several equipment types and fully comply with the Association of equipment management professionals (AEMP). 
    • Route History: Replay route history for accurate routes taken on specific days. Gain insights into individual driver behavior and events, including stops, overspeeding and tailgating. 
    • API Integration: Integrates with enterprise solutions, including SAP, through basic web-based APIs like SOAP and REST. 
    • Alerts: Send custom alerts to drivers for harsh braking and idling. Fleet administrators can trigger lower-limit speeding alerts on detecting active vehicle wipers during rains or severe weather conditions. 
    • Custom Maps and Satellite View: Check interactive GIS information like parcel, land grids, sewer and power lines on maps. Receive crucial insights on map locations. Provides satellite imagery with birds eye and streetside views and the latest images. 
    • Asset Search and Utilization: Find tagged groups, locations, drivers and vehicles through the search feature. Automatically updates the map in real time based on searches. Discover equipment and assets yielding better returns to optimize asset utilization. 
    • Collaboration: Offers selective third-party access to view fleet activities. Useful for collaboration during disaster responses, storm recoveries and work order confirmations. 
    • Fuel Card Tracking: Track fuel usage for individual vehicles and fleets. Identifies suspicious entries and frauds through smart algorithms. 
    • Smart Maintenance: Schedule vehicle service alerts for local dealers and in-house service departments to support preventative vehicle maintenance. 
    • Mobile App: Offers live mobile view of assets and vehicles on a map. See route history and vehicle activities, locate drivers and get driver behavior alerts. 
  • Fleet DashCams: Provides a road-facing camera with 720p HD resolution and a driver-facing camera with 120-degree in-cab view and night vision. Captures, classifies and automatically shares video footage of harsh driving. Watch video clips on desktops and mobile devices or download and save them. 
  • Field Service and Scheduling: 
    • Smart Scheduling: The drag-and-drop calendar helps schedule technician appointments using AI-powered suggestions based on location, skill set, experience and availability. 
    • Job Management: Feed and manage customer data and job information such as contact info, address and job type. 
    • Multi-technicians and Visits: Schedule jobs requiring multiple visits or technicians in a few clicks. 
    • Notifications: Notifies about unseen jobs and sends prompt alerts regarding delays. 
    • Technician Status: Access individual worker information, including jobs scheduled for the day and essential details. Get reports on job status, whether complete or in progress. 
    • Proof of Service: Field staff and technicians can capture customer signatures, photos and job notes using the mobile app on Androids, iPhones and iPads. 
    • Customer Notifications: Send service reminders, confirm appointments and share ETAs over text messages or emails. 
    • Ratings and Reviews: Customers can provide ratings and reviews for technicians and jobs. View technician and company performance based on review patterns and insights on the dashboard. 
  • Compliance Management:  
    • ELD: FMCSA-approved ELD connects with the fleet for automated logging. Commercial drivers can access mobile app support at all times. 
    • DVIR: Offers in-depth DVIR for quick and adequate vehicle inspections on the app. Stay on top of maintenance schedules and address vehicle faults with automatic data synchronization. 
    • HOS: Ensures 395.15-compliant e-logs and avoids driver time violations. Track driver fatigue levels, rest breaks and minimize accidents. 
  • Asset Tracking: Offers suitable GPS-enabled asset tracking devices with long battery life and 3G or 4G connectivity. Choose the equipment to monitor and frequency to receive tracking reports. Provides trackers with IP67 protection to survive and operate in harsh environments. 
  • Marketplace: Integrates with various software for accounting, compliance, supply chain, fuel management and vehicle maintenance, such as Trimble, Fleetio, AmeriFuel, FourKites, QuickBooks Online and Whip Around. 
Linxup
Linxup
Start Price
$14.99
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Linxup

Linxup enables businesses of all sizes and industries to manage their fleet and perform GPS tracking. It has more than 170,000 tracking devices and 45,000 clients worldwide. Several users are unsatisfied with their user support and find it expensive for the capabilities they offer. On the flip side, it has a user-friendly interface with precise driver and fleet tracking features and reporting tools. To sum up, it is a good product for users looking for a solution with a low learning curve, tracking and ELD tools.

Pros & Cons

  • Easy-to-Use: The software has a simple user interface, making it easy for new users to adapt and learn its functions, according to 95% of users who reviewed this pro.
  • Accurate Tracking Capabilities: According to 85% of users who reviewed this pro, its GPS tracking functions are on point as they enable access to all vehicle and employee locations at all times from any site.
  • Reporting: Most users who mentioned this pro said they offer detailed reporting tools with graphical insights within the product.
  • Customer Support: The system offers slow and unresponsive technical support, according to more than 95% of users.
  • Value for Money: According to all of the users who reviewed this con, the software charges higher than its competitors for similar functions.

Key Features

  • Fleet Tracking: Allows GPS-enabled real-time tracking to allocate, edit and divert vehicles matched with suitable drivers. Access tracking information and functions from the user dashboard from any location. Features include geofencing and alerts, performance reports for individual drivers, trouble codes, configurable text alerts and vehicle maintenance management. 
  • Personal Tracking: Track and coach families, especially aging parents and teenagers, to ensure driver safety and security. Monitor real-time locations and driver behavior, including rapid starts, harsh braking and overspeeding. Receive alerts for after-hour vehicle usage. 
  • Vehicle Tracking: Offers tracking tools for trucks, vans, SUVs, RVs, crossovers and sedans. Optimizes delivery schedules and provides insights into fuel consumption. Fleet administrators can monitor driver behavior, create score card-based coaching programs and anticipate delivery delays. 
  • Boat Tracking: Leverage tracking solutions for water transports of all models and sizes, including jet skis, houseboats, lifeboats, trawlers, decks, cabin cruisers, barge containers, games and tug boats. Schedule maintenance updates, monitor unauthorized boat activities and prevent thefts. 
  • Asset and Equipment Tracking: Provides real-time tracking tools for personal vehicles and farm, power, light and electronic equipment. Track rental equipment from pickup point to delivery. 
  • ELD: Eliminates log paperwork with FMCSA-certified compliance. Includes driver-specific information, check-in and check-out data, engine on-off tracking, malfunction alerts and auto-recording for driver duty changes. 
  • Fuel Tax Reporting: Automates IFTA calculations and reporting for individual vehicles and fleets. Integrated with a GPS tracker. View fuel tax due amounts and tax rates in different states. Access several reports, including toll v/s non-toll miles and fuel and mileage tax summaries. 
  • Dispatching and Time Tracking: Reports accurate time worked for each driver. Manage and dispatch jobs and monitor progress using the mobile app. Broadcast text messages or send individual SMSes to workers and drivers. 
Azuga
Azuga
Start Price
$25
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Azuga

Azuga is a cloud-based solution that serves businesses of all sizes. It offers fleet and asset tracking, driver safety and rewards, field service management and dashcams. Faulty hardware devices and long-term contracts are downsides of the tool. Customer assistance is a significant con of the solution as per reviews. Those looking for a user-friendly interface with easy installation and effective tracking and driver management features can give it a try.

Pros & Cons

  • Driver Management: Provides helpful driver management tools, especially safety ratings and creating category thresholds within safety scores is a plus according to most users.
  • GPS & Reporting Features: According to 75% of users who reviewed this pro, their GPS tracker tracks all fleet vehicles and shares insightful reports based on multiple parameters.
  • Simple Navigation and Installation: All users who mentioned this pro said it’s quick and easy to set up and use this system.
  • Hardware Devices: More than 80% of users who mentioned this state that their hardware devices stop working and take a while to replace.
  • Customer Assistance: According to 95% of users who reviewed this con, their technical support is slow, unreliable and lacks follow-up.
  • Contract: About 74% of users who mentioned this con said that their long-term contractual obligation is a downside of the product.

Key Features

  • Fleet Tracking: Offers tracking and comprehensive reporting capabilities for equipment, vehicles and other valuable assets. Suitable for small to enterprise-level businesses. Captures and shares data about real-time locations, calls, diagnostics, ignition, vehicle stops, idling, speeding and braking. 
  • Tracker App: Fleet administrators can supervise driver behavior and vehicle details from any location using the app. Create optimized driver reward programs and perform risk assessments. 
  • Asset Tracking: Provides geofencing to access pinpointed vehicle locations at any time. Supports yard management, detects unauthorized asset or fleet usage and helps recover stolen assets. Leverage in transit alerts to know about equipment movement, entry and exit within a geofenced area, lengthy stops or route changes. 
  • Dash Cam: Provides dash cams with road-facing 155-degree and in-cab 120-degree view in 1080p HD resolution, microphones and speakers with each vehicle. Performs automatic recordings with a driver-activated button for event detection, auto video uploads and downloads and on-demand data retrieval. 
  • ELD Compliance: Includes eDVIR for paperless reporting and eLogs to comply with FMCSA 395 mandate. Receive real-time alerts about drivers reaching HOS limits and eliminate logging errors. 
  • Driver Safety: Ensures driver safety with features such as in-cab alerts, dashcam monitoring and driver-specific training programs. 
  • Field Service Management: Manage field resources with better-coordinated operations. Enables users to track worker, job and vehicle statuses and schedule service orders and dispatch agents. 
Lytx
Lytx
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Lytx

Lytx is a comprehensive fleet management platform that leverages video telematics, AI, and machine vision to enhance safety, boost productivity, and provide actionable insights for fleets of all sizes. Users consistently highlight Lytx's effectiveness in reducing accidents and incidents, with the platform's integration with repeat events playing a crucial role in identifying issues and improving driver accountability. The ability to capture video footage for real-time driver coaching and prevention of potentially dangerous situations is a major selling point. However, some users express concerns about the software's price and limited integration with other systems.

Lytx distinguishes itself through its advanced machine vision and AI technology, capable of identifying over 60 risky driving behaviors both inside and outside the vehicle. This technology categorizes and delivers video as comprehensive insights, aiding in tracking and monitoring driver risk. Additionally, Lytx's 24/7 customer support and extensive feature set contribute to its strong reputation. While pricing transparency could be improved, the company's commitment to driver safety and collision prevention through features like real-time alerts and coaching tools is commendable.

Lytx is best suited for businesses prioritizing safety and efficiency in their fleet operations. Its data-driven approach, coupled with AI-powered insights, empowers fleet managers to proactively address risks, improve driver behavior, and optimize routes for fuel savings. Industries such as trucking, waste management, transit, government, and distribution can particularly benefit from Lytx's comprehensive suite of tools.

Pros & Cons

  • Driver Safety: Lytx's DriveCam program helps improve driver safety by identifying risky driving behaviors like speeding or cell phone use, allowing for targeted coaching and improvement. This focus on safety can lead to reduced accidents and lower insurance premiums.
  • Fuel Efficiency: The system can monitor fuel consumption patterns and identify areas for improvement, such as excessive idling or inefficient routing. Optimizing fuel usage can lead to significant cost savings for fleets.
  • Fleet Tracking: Lytx provides real-time GPS tracking, allowing fleet managers to monitor vehicle locations, optimize routes, and improve dispatching efficiency. This enhanced visibility can lead to better customer service and reduced operational costs.
  • Compliance: Lytx assists with compliance with regulations like the ELD mandate by automatically recording Hours of Service (HOS) and providing tools for managing driver logs. This can help fleets avoid costly fines and penalties.
  • Customer Support: Lytx's customer support has received negative feedback, with users reporting long wait times and unhelpful responses.
  • Camera Functionality: Issues with camera functionality, such as blurry footage or failure to capture events, have been reported by some users.
  • False Alerts: The system's AI can generate false alerts, leading to unnecessary distractions and frustration for drivers and fleet managers.

Key Features

  • Fleet Management: Identify drivers matched with the right vehicles through ID badge scanning. Access live stream videos to stay informed about vehicle locations and status in real time. Drivers can mark specific events for management to review later in case of mishappenings. Search video recordings using location and date filters. 
  • Fleet Tracking: Allows GPS-enabled real-time tracking along routes, drivers and vehicles. Access driver’s current location and videos based on the time frames, interest points or addresses from the map. Pinpoint incidents, verify services, track compliance and optimize claim responses. 
  • Fleet Dash Cams: Offers 360-degree view through high-quality video recordings, including rear, cargo, right, left, in-cab and outside view with night vision. Gain access to up to 100 hours of recorded video per device for video evidence. 
  • DOT Compliance: Ensures DOT and ELD compliance and improves CSA scores through automatic process management. Manage DVIRS and HOS. Analyze CSA and audit driver qualification data. 
  • Fleet Safety: Provides AI-powered risk detection with in-cab alerts, remote coaching, driver performance analysis and recognition tools. Includes customizable and end-to-end reporting features for detailed insights and better decision-making. 
  • Integration Network: Offers seamless integration with several tracking, scheduling, maintenance and risk management solutions such as Fleetio, Locus, ETruckbiz, Streamline, GEOTAB, Idelic and Beans. 
Nextraq
Nextraq
Start Price
$22
Per Unit, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Nextraq

Nextraq is a comprehensive, cloud-based system that covers all aspects of fleet management. Its easy-to-use interface, simple navigation and useful features are some noteworthy offerings. Reporting, GPS tracking and customizability are valuable pros mentioned in user reviews. However, their customer support is lacking and needs improvement.

All in all, it’s a good solution for those looking for vehicle and asset tracking tools for commercial fleets.

Pros & Cons

  • User Friendly: More than 85% of user reviews indicate that its dashboard is intuitive and easy-to-use for most functionalities.
  • Reporting Tools: Approximately 90% of users who reviewed reporting mentioned that it provides insightful, easy-to-read and visually interactive reports.
  • GPS Tracking: The software lets fleet administrators monitor and track their vehicles and drivers from multiple locations, which is a plus according to 85% of users.
  • Customizable: Almost all users who reviewed customization suggest that the software offers several options for fleet tracking, reporting and asset maintenance.
  • Customer Support: The customer assistance team provides unhelpful and slow resolutions, according to more than 75% of users.

Key Features

  • DashCam: Provides in-vehicle cameras that capture wide-angle HD videos with night vision support. Receive real-time accident alerts with GPS location and video recordings for fleet administrators and managers. 
  • Distracted Driving: Eliminates driver distraction by declining access to emails, games, web browsers and texting apps on smartphones or tablets while driving. 
  • Driver Behavior: Increases driver awareness by informing them via beeps while aggressively cornering, hard braking and speeding. Create safety scorecards based on several parameters to accordingly coach and reward behavior. 
IntelliShift
IntelliShift
Start Price
$16.98
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked IntelliShift

IntelliShift’s end-to-end suite is a good fit for fleet managers that require software with a simple user interface along with intuitive functions and features. Users also get all-time access to actionable insights such as fleet location, fuel consumption, driver safety and vehicle condition, which help make necessary decisions to optimize fleet management. On the other hand, user reviews indicate that it occasionally shows inaccurate locations and ETAs, and it lags while updating information. Running fleet-wide reports is also cumbersome. Despite the drawbacks, it can be a good choice for companies in need of robust TMS software.

Pros & Cons

  • Simple UI: Its straightforward user interface helps even new users learn and navigate through the system with ease, according to 100% of reviews on this feature.
  • Intuitive Functions: All functions of the software are extremely intuitive and easy to set up, as indicated by 100% of users referring to this aspect.
  • Actionable Data Insights: All reviews on this feature reflect that actionable data insights about fuel consumption, vehicle location, driver safety and vehicle condition improve decision-making and operational efficiency.
  • Inaccurate Locations and ETAs: More than 85% of reviews on this element suggest that it shows inaccurate locations and ETAs for fleet and product deliveries.
  • Slow Reporting: Running reports for the entire fleet can be slow sometimes, as indicated by 80% of reviews on the topic.
  • Lags: The software occasionally lags and takes a minute to update information, according to 100% of reviews on this aspect.

Key Features

  • Operations Intelligence: Embedded analytics with operational intelligence drives optimized business performance. Powerful tools connect, analyze and extrapolate actionable data insights for better decisions. 
  • Telematics: Offers end-to-end visibility for asset and fleet management, along with asset tracking capabilities to secure all assets. 
  • Compliance: Provides integrated tools such as a field app to digitally inspect reports and a logbook to ensure federal regulation compliance. 
  • Route Management: AI-based technology for productivity optimization and route management boost optimization on delivery and service, reducing delivery times, fuel usage and disruptions. 
  • Safety Management: Includes operator safety monitoring and scorecards that manage, monitor and coach fleet drivers, resulting in reduced risks across all fleets. Video telematics pairs video recordings with Silent Passenger telematics that give complete visibility at all times. 
  • Maintenance: Provides real-time data about all assets and schedules alerts for repair and routine maintenance that further help minimize disruptions. 
  • Fuel Management: Integrated tools for fuel cards provide precise insights for fuel consumption patterns that uncover saving opportunities and control overall fuel costs. 
  • Customer 360: Delivers CRM capabilities to optimize customer experiences and encourage retention. Helps personalize customer engagement, resulting in improved last-mile deliveries. 

COMPARE THE BEST Courier Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Courier Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Samsara
$27
Per Vehicle, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Samsara
Geotab
$10
Per Vehicle, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Geotab
Omnitracs
Still gathering data
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Omnitracs
Towbook
$49
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Towbook
Verizon Connect
$20
Per Vehicle, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Verizon Connect
Linxup
$14.99
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Linxup
Azuga
$25
Per Vehicle, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Azuga
Lytx
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Lytx
Nextraq
$22
Per Unit, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Nextraq
IntelliShift
$16.98
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
IntelliShift

All Courier Software (47 found)

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Samsara

by Samsara
Samsara
Samsara is a cloud-based technology that offers routing and dispatch capabilities to enable small and mid-sized fleet operators to manage daily operations and increase ROI. It provides AI dash cams, vehicle visibility, electric vehicles, compliance and ELD, equipment and condition monitoring, advanced alerting, trailer tracking and site visibility. Its inclusions help improve customer experience, security and safety, operation sustainability, compliance and operational efficiency.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Geotab

by GEOTAB
Geotab
Geotab offers comprehensive telematics solutions suitable for all business sizes. It provides historical and real-time actionable trip data that helps manage inventory, vehicles and drivers. Drivers can log in and self-monitor work hours, fatigue levels and more from a single dashboard. Its key modules include fleet reports, routing and dispatch, driver and vehicle tracking, and asset tracking and management.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Omnitracs

by Omnitracs
Omnitracs
Omnitracs is a transportation and logistics company that leverages AI and machine learning to help companies increase efficiency. The vendor offers multiple logistic services, including commercial trucking and wholesale distribution. It connects routing, dispatch, fleet management and more through accessible applications. Advanced algorithms help manage field-service teams and meet ever-growing customer demands. Metrics like customer delivery windows and expiration dates for produce, livestock and vaccines help create an effective distribution and delivery plan. Video analysis, predictive analysis and personalized performance programs help make routing and scheduling plans and save time, money and resources.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Towbook

by Extric
Towbook
Towbook, a SaaS solution, provides towing companies with payroll, private property, impounds and dispatch management inclusions. Its capabilities include digital dispatch and email processing, GPS tracking, vehicle inventory management, equipment inspections, driver check-ins and QuickBooks integration. Users can access on-demand driver commissions, analyze driver behavior and truck volume and save time on sales tax reporting from a single location. It is accessible on Android and iOS devices.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Verizon Connect

by Fleetmatics
Verizon Connect
Formerly known as Fleetmatics, Verizon Connect Software offers services and technologies to field and office workers. It assists with fleet tracking, dashcams, field service and scheduling, compliance management, asset tracking, commercial navigation and more. It boosts driver efficiency and saves time through route optimization and roadside assistance capabilities. Mobile job info and updates enable workers to stay agile and share unified customer data with all employee levels. It provides standard inclusions like document management, auto-scheduling, calendars and third-party integrations.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Linxup

by Agilis Systems
Linxup
Linxup offers fleet management and GPS tracking capabilities. With over 170,000 trackers on the field, it helps companies of all sizes track fleets and receive in-depth reports. It saves operating costs, streamlines fleet management, ensures vehicle safety, avoids repairs and optimizes fleet usage. Users can receive custom alerts to monitor and manage specific groups, vehicles or drivers in their fleets. It provides free mobile support for iOS and Android users to access location and other information at all times.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Azuga

by Azuga
Azuga
Azuga offers solutions that help organizations track, manage and optimize fleet and driver performance. It facilitates employee and work order management, mileage tracking, incident reporting, fuel, dispatch and maintenance management, routing and more. It delivers driver-centric inclusions that ensure vehicle and driver safety for the entire fleet. Its driver monitoring capabilities include a smart dashcam that captures driver behavior and ongoing events on the road.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Lytx

by Lytx
Lytx
Lytx offers comprehensive and customizable modules for fuel management, DOT and ELD compliance, fleet management and tracking, risk detection and driver safety. It helps avoid unsafe driving practices, prevent collisions and check driver behaviors with the DriveCam Event recorder and video-based driver coaching. Users can track vehicles within the fleet via continuous GPS tracking. Its video telematics capabilities offer detailed insights to streamline operations and decision-making.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Nextraq

by Nextraq
Nextraq
NexTraq is a Michelin Group company that enables organizations to monitor fleet and driver activities, track fleets and mobile assets in real time, and keep up with vehicle maintenance schedules. It facilitates driver safety, fleet visibility and productivity, mobile workforce management, maintenance and ELD compliance. Users can track, observe and analyze fleet fuel consumption, check precise ETAs and manage payroll administration. It offers cloud-based inclusions and dedicated support on Android and iOS devices.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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IntelliShift

by IntelliShift
IntelliShift
IntelliShift (formerly Silent Passenger) facilitates robust, end-to-end vehicle and asset operations management. Based on the cloud, it provides modules for operation intelligence, telematics, compliance, maintenance, customer management, route, safety and fuel management. It offers AI-powered actionable data insights with unified data to help users predict results and optimize business performance. Its key benefits include seamless integration with other existing suites, easy deployment, safety metrics and decreased cost per asset.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Fleetio

by Fleetio
Fleetio
Fleetio is an all-in-one SaaS tool for equipment and fleet management and maintenance. Its modules include asset assignment, issue management, work orders, inspection, preventive maintenance, and fuel and equipment management. It offers a mobile app Fleetio Go, which lets companies manage their fleets from any location at any time. It provides barcode scanning, fuel log, automated location entry, renewal reminder and NFC encoding capabilities, including real-time access to asset details. It also gives custom user-level access for viewing and editing rights.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

One Step GPS

by One Step GPS
One Step GPS
One Step GPS is a cloud-based solution that helps companies monitor drivers and fleets, detect unwanted driver behavior and lower repairs, insurance and labor costs. Its inclusions are trucking, ELD, fleet, asset, solar-powered and personal vehicle GPS tracking. A 100-day money-back guarantee is available for new users. It doesn’t charge for equipment fees, cancellation bills or contracts. It provides an open API for executing custom modules and integrations.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

EROAD

by EROAD
EROAD
EROAD is a comprehensive solution that helps manage fleet operations, maintain compliance, enhance fleet and driver safety and boost overall performance. Its offerings include ELD, DVIR, asset tracker, Go and Clarity Dashcam. Managers can locate drivers and fleets across locations, record vehicle activities, share information with clients and create geofences. Its mobile driver workflow app automates dispatch functions and collects important information from drivers. It offers drivers necessary modules to stay productive and safe and speed up payroll and invoicing.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

CalAmp

by CalAmp
CalAmp
CalAmp is a software company that offers fleet management solutions for businesses of all sizes. Their software platform helps businesses track and manage their vehicles, drivers, and assets, monitor driver behavior, improve fuel efficiency, and reduce fleet costs. CalAmp's software is ideal for businesses with fleets of vehicles or assets that require tracking and management. CalAmp's software provides several key benefits, including real-time vehicle tracking, driver behavior monitoring, improved fuel efficiency, reduced fleet costs, and the ability to generate reports on fleet usage and costs. The software is popular due to its ease of use and affordability. CalAmp's pricing structure may vary depending on the specific features and services selected. It's recommended to check their website or contact their sales team for the most up-to-date pricing information.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Super Dispatch

by Super Dispatch
Super Dispatch
Super Dispatch provides the Car Hauler Super Dispatch suite with end-to-end car hauling solutions for shippers and carriers. Its key modules include dispatch, customer management, billing, invoicing, scheduling, inspection and load management. It improves communication between shippers, dispatchers and drivers, eliminates manual data entry and boosts ROI. Device support is available on the cloud, iPad, iPhone and Android.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Spireon

by Spireon
Spireon
Spireon is a vehicle intelligence company delivering several products and services like GoldStar, FleetLocate and Kahu. Its offerings assist auto lenders, car dealers, buyers, partners and resellers with fleet tracking, trailer and asset tracking, vehicle maintenance and safety, driver behavior analysis and more. It helps save money, improve fleet and sales efficiency and trailer utilization and ensure regulatory compliance.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

GPS Insight

by GPS Insight
GPS Insight
GPS Insight offers GPS tracking, smart cameras, field service management, ELD, DVIR, ecosystem and integration solutions. It provides dedicated inclusions for heavy equipment, trailers, ELD users, vehicle and technician managers and administrators. It boosts ROI and driver and fleet safety with real-time tracking and updates to increase accountability, efficiency and compliance. It provides access to actionable insights and reports to help businesses make smart decisions.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Teletrac Navman

by Teletrac Navman US
Teletrac Navman
A SaaS provider, Teletrac Navman offers location-based solutions for mobile asset management. Its role and industry-based dedicated inclusions offer end-to-end visibility into fleet and driver performance and ensure compliance and driver safety. Users can access data and manage assets, equipment and fleets from a single dashboard. Its modules include digital fleet maintenance, asset tracking, electronic logging devices, multi-camera and TN360.
User Sentiment User satisfaction level icon: poor
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Route4Me

by Route4Me
Route4Me
Route4Me is a cloud-based solution that enables small-sized businesses to build, manage and optimize route planning, save time and increase ROI. It allows users to automate planning for effective routes, track in-route progress for drivers and access detailed reports in real time. It lets users upload customer information, including the region and time when they need to be visited. It offers a 7-day free trial without payment credentials or hidden charges. Users can access it on Android, iOS, iPad and web browsers.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Versatrans

by Tyler Technologies, Inc
Versatrans
A cloud-based SaaS product by Tyler Technologies, Versatrans offers transportation contractors and school districts tools to manage transportation operations. It includes features for routing, planning, online information portal, activity trip management, fleet maintenance, GPS vehicle location and a bus stop app. It connects crucial aspects such as school districts, parents, drivers, administrators and transportation directors.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Buyer's Guide

Courier Software Is All About Smoothly Placing and Tracking Orders 

By Mahima Baghel, Technical Writer at SelectHub

Courier Software BG Intro

Courier software is the need of the hour, especially considering the rise in post-pandemic eCommerce businesses. Every delivery business needs courier software to manage orders, route planning, dispatch and customer satisfaction. Be it an eCommerce website or an Instagram store, courier businesses have a significant place in the market. They offer multiple features and tools that improve management efficiency and streamline courier services.

This buyer's guide provides insight into the features and functionalities of courier software and how to pick a solution that fulfills your needs and requirements.

You’ll learn what benefits and features you can expect from courier platforms and which options are essential for your business. Finally, we’ll talk about software comparison and a list of the top three systems in this category to help narrow down your options and make a decision.

Executive Summary

  • Enable smooth entry and delivery of couriers and manage clients and employees efficiently.
  • Create a detailed list of all your requirements to decide and crosscheck all the implementation goals easily.
  • Courier software has numerous features, including client and employee management, automated dispatching and driver tracking, and more.
  • It is essential to understand what you should look for in software to compare and decide correctly.
  • Preparing a list of questions to ask yourself and vendors can help you narrow down your options.
  • A brief discussion of the top three products.

What This Guide Covers:

What is Courier Software?

Courier software helps delivery service owners plan, manage and execute the distribution of couriers from sellers to buyers. These tools let courier managers carry out planning, scheduling and final deliveries more efficiently. The rising value of these platforms isn’t surprising as eCommerce continues its boom.

Courier systems come equipped with features and tools for accepting, scheduling and planning deliveries, signing routes, locations and packages to distributors, monitoring in-progress deliveries and tracking completed deliveries. Some platforms also allow you to monitor fuel levels and refills to keep expenses in check.

Primary Benefits

Streamline Shipping and Dispatch

Most courier software has a mobile app that lets you assign deliveries to drivers while sending notifications to their phones. The alerts include information regarding routes they have to follow and details about the customer.

Courier Software Categories

Some vendors offer fleet maintenance features that track driver activity and provide maintenance alerts.

Primary Benefits of Courier Software

Efficient Planning and Route Scheduling

You can either assign deliveries to drivers manually each time a new delivery request comes in or accept multiple deliveries and create a long-term delivery plan. You can also set up automated dispatching from an eCommerce vendor or customer.

Before assigning a delivery, the software considers your fleet size, number of available drivers, shortest routes and estimated delivery times. Using this information, you can plan and schedule your deliveries efficiently.

If you re-evaluate and want to change a route, directly inform your driver by sending them a notification. If routes seem long, you can create a plan where drivers return to a particular spot for reloading instead of starting the journey from the starting point.

Track Packages in Real Time

A lot can happen to a package while the courier is en route to their destination. It is important to monitor what route a driver follows and if they practice safe driving. Tracking helps keep your fleet and couriers safe.

Another benefit is that you can prevent theft or recover missing items with advanced telematics. Labor costs will also drop since drivers can't make false claims regarding overwork.

Increase Customer Satisfaction

The best way to improve delivery satisfaction is to continually update customers after they place their order. Courier software helps you gain your customers' trust by providing timely shipping updates, a live GPS tracking facility and estimated delivery times.

Improve Client Management

These platforms offer advanced management features that add, save and collect information about your clients. You can refer to this information whenever necessary, whether you need to confirm an address or a client's mobile number. You can automate delivery tasks by accessing this information while planning and creating routes. This information saves time while the software stores it for future handling and reference.

Key Features & Functionality

Key Features of Courier Software

Tracking and Shipping Management

The core objective of courier software is to help courier service managers gain total control over packages, fleets and drivers. Features like GPS and real-time tracking help improve the overall management of these factors.

You can gain visibility into courier and driver locations, share details with clients and increase customer satisfaction.

The software allows you to plan and execute a timely and cost-efficient shipping plan with optimal routing.

Any system that has an active internet connection can be useful for tracking purposes. You can set automated triggers if a driver makes unnecessary stops or takes more than the estimated delivery time.
Order Management

When thousands of orders are imported and dispatched each day, it gets hectic to manage them without errors. What package contains which product and its weight, payment status, delivery address, estimated delivery time, most efficient routes and more are difficult to organize. All these minor details affect the flow and process of courier import and delivery.

These tools compile and maintain this data for use whenever you need it. You can save details about incoming orders, their clients, billing information and more.
Dispatch Management

Dispatch management refers to the delivery side of courier services. It includes assigning optimized routes while telling employees where to go. Optimized routes help reduce travel time for drivers while boosting time and cost-efficiency.

A successful solution should help plan and create optimized routes. You can assign different routes or jobs to your drivers by updating dispatch plans. This process also increases transparency and lets drivers know if there's a change to the route. An efficient dispatch plan improves your first attempt delivery rates, increases customer satisfaction and saves on costs related to second delivery attempts.
Client Management

Being a courier service, you may receive thousands of orders a day. Tracking details like who placed an order, when it came in and any other specific instructions get hectic if not appropriately managed.

These systems help you store all client-related data in an accessible manner for quick retrieval and editing.
Fleet Management

All courier services have vehicles and drivers who deliver packages to customers. The bigger the provider, the bigger the fleet size and the harder it gets to manage it. Courier platforms offer inbuilt fleet management tools such as GPS tracking and routing.

You can access the location, route and travel history of a vehicle whenever needed. These tools also allow you to set automated alerts if a driver uses rash driving, makes unnecessary or prolonged stops or uses the vehicle during off-business hours. This information can also help you assess if the driver uses any extra fuel during off-hours.
Barcode Support

A barcode is a pattern of vertical lines of different thicknesses. These lines contain information that is revealed when someone scans the code. Today, almost every eCommerce business with an online shipping system uses these codes to reduce errors and increase efficiency.
Customer Database

It's important to build long-term relationships with your customers. The same goes for courier services. For this purpose, courier software allows you to maintain a customer database where you gather important customer information.

This information includes a customer's contact details, location, order information, order history and much more.

Software Comparison Strategy

Every system offers different features and functionalities. The only way to compare and find the right software is to list your requirements and see which platform offers most of them. Courier software can also act as your transportation management solution if chosen correctly; remember this while selecting.

Check out our TMS requirements and features checklist to see which software elements come in handy when managing transportation. If it has features like route optimization and preventative maintenance, that's even better because it will save time and money.

Cost & Pricing Considerations

The cost and pricing of software is an important selection aspect. You have to carefully select software with your organization's budgetary limitations in mind. The software that best fits your needs and budget is the obvious choice; however, you can make an exception if it offers features that benefit your organization.

The cost of courier systems is affected by many factors, such as the deployment method. While cloud-based software can rack up recurring charges over time, it provides mobile flexibility and accessibility.

Some other factors include the system’s integration capabilities. You should check beforehand if you can integrate the solution with other management tools. If yes, enquire about the process. The amount of maintenance and customer support a company provides can also alter the price.

The Most Popular Courier Software

Choosing one system out of the many options available can be a little overwhelming. Our analysts put together a list of some top choices to simplify your search:

SAP Supply Chain

SAP focuses on optimizing and organizing large supply chains. It uses advanced analytics and AI to predict and plan effective routes and work distribution. Features like supply planning and inventory optimization enable quick shipping and dispatching to save time and money.

SAP offers both on-premise and cloud-based deployments. You can increase data visibility organization-wide and keep track of critical processes. You can also leverage AI and analytics to predict market demand and create an efficient plan.

SAP Supply Chain

SAP Dashboard.

Oracle Cloud SCM

Oracle SCM Cloud has a wide range of applications. It offers customized integrations, including modular or integrated setups. Based on modern technology, it uses tools like machine learning, AI and blockchain to fulfill regular courier service operations. It can tackle complex processes and boost productivity in your organization.

It supports digital data exchange to decrease daily operational costs. It also provides procurement, planning, logistics and lifecycle management support.

Oracle Cloud SCM

Oracle Supply Chain Management Dashboard.

Epicor SCM

Epicore is a comprehensive suite that provides visibility throughout the value chain to ensure effective coordination between raw materials and finished products. Other capabilities include purchase history, inventory, advanced material warehouse, order and demand management, and more.

You can request materials while dispatching and tracking them using advanced material management. The software also provides tools for buyers and clients to request raw materials directly from suppliers.

Epicor SCM

EPICOR Software Dashboard.

 

 

Questions to Ask Yourself

Use these questions as a starting point for internal conversations:

  • Is the software flexible enough to meet your organization’s needs?
  • How many clients and couriers do you need to manage on average?
  • Is the system scalable? Do you need it to be?
  • Will an out-of-the-box software do, or will you need custom courier software?
  • Will you need to integrate your software with other platforms like CRM?
  • Are your requirements industry-specific?
  • Is on-premise or cloud-based deployment better for your organization?
  • Who will use the software consistently (managers, drivers, marketers), and what specific gaps do they need to fill?

Questions to Ask Vendors

Courier Software Key Questions To Ask

Use these questions as a starting point for conversations with vendors:

About the Software

  • How often are updates and enhancements offered, and do they occur automatically? Does this impact the software's accessibility?
  • How well does it integrate with other software?
  • What's the learning curve, and is training provided to support user adoption?
  • What level of customization is available? Does it cost extra?
  • How long will implementation and onboarding take?
  • Does the pipeline layout make it easy to track deals?
  • Is there a limit to how many contact profiles can be stored?
  • Are marketing and help desk capabilities built-in, offered as part of a more extensive product suite or do they require third-party integrations?
  • How intuitive is the UI — navigation, wording, feature accessibility and screen layout?

About the Provider

  • How much customer support does the vendor provide? Does it come at an extra charge?
  • Does this vendor specialize in serving small, medium or large organizations?
  • Is courier software this vendor’s main priority?
  • Do they offer any migration and setup services?
  • Does this company have a proven track record of customer success?
  • What security and redundancy protocols are in place to protect data?
  • Does this vendor offer industry-specific courier software?

In Conclusion

With online shopping and eCommerce on the rise, courier services are one of the most required services at the time. However, with a bigger business size comes bigger responsibilities and management tasks. Courier software makes management easier and makes important information accessible.

Lastly, it helps build long-term relationships with clients and customers through efficient client management. Use this guide as a starting point on your software selection journey.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Tamoghna
By Tamoghna Das
Technical Content Writer
Tamoghna Das is a Technical Content Writer at SelectHub, specializing in endpoint security, warehouse management, fleet management and eCommerce. Armed with a Master's degree in Communication (Media Practice) from the University of Hyderabad, he simplifies complex tech topics into engaging content. In his downtime, Tamoghna strums his guitar, explores podcasts on aviation and astronomy, indulges in sitcoms and enjoys quality time with friends and family.
See Full Bio
Mohit
Technical Research By Mohit Hariramani
Senior Analyst
Mohit has a degree and Master in Finance from Mumbai, India, his years of professional market research experience started in 2019. His expertise lies in categories such as Enterprise Resource Planning (ERP), Manufacturing, Inventory Management, Manufacturing Execution Systems (MES), Facility Management Software (FMS), POS Systems (Point of Sale) and more. Through his academic and professional background, he honed skills in attention to detail, navigating ambiguity, and analytical prowess, which uniquely equip him to manage and thrive in the dynamic landscape of these diverse categories. He's passionate about leveraging his knowledge and experience to contribute effectively to the assigned technology areas.
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Kankana
Technical Review By Kankana Kalita
Principal Analyst
A seasoned business and research analyst, Kankana Kalita specializes in ERP, CMMS, manufacturing, construction, supply chain, HRMS and CRM. Prior to joining SelectHub, she earned a Bachelor's degree in Computer Science and Engineering, an MBA in Operations and Marketing, and worked in email marketing and logistics.
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Pooja
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.
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