Last Reviewed: November 19th, 2024

Best Insurance Software Of 2024

What is Insurance Software?

Insurance software tackles the complex tasks of the insurance industry, streamlining operations and enhancing customer experiences. It automates policy management, from quotes and underwriting to claims processing and renewals. This solves major pain points like manual paperwork, slow turnaround times, and data silos, boosting efficiency and accuracy. Its benefits include increased revenue through faster quoting and sales, improved customer satisfaction with easier interactions, and valuable data insights for strategic decision-making. Key functionalities include policy administration, claims management, customer relationship management, and advanced analytics. Emerging features like AI-powered fraud detection and chatbots for personalized service are transforming the landscape. Insurance agencies, brokers, and carriers in all lines of coverage reap the most benefit, including health, property & casualty, and life insurance. Notable limitations include high initial costs, complex implementation, and potential resistance to change. However, the overall value proposition is clear: insurance software is a powerful tool for driving efficiency, profitability, and ultimately, a more robust and competitive insurance market.

What Are The Key Benefits of Insurance Software?

  • Faster claims processing
  • Reduced operational costs
  • Improved customer service
  • Enhanced risk management
  • Increased compliance accuracy
  • Streamlined workflows
  • Better data insights
  • Enhanced agent productivity
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SelectHub Award Winners - Array

Our Research Analysts evaluated 72 solutions and determined the following solutions are the best Insurance Software overall:

Overall

BriteCore  Award
Start Price
$5,000
Monthly
Analyst Rating
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Deployment
Cloud On-Premise
Platform
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Why We Picked BriteCore

BriteCore appears to be most suitable for small to mid-sized insurance companies seeking a comprehensive and customizable solution. Its scalability allows it to adapt to the evolving needs of growing businesses, while its user-friendly interface makes it accessible to users with varying levels of technical expertise. The system's open API facilitates seamless integration with existing workflows and third-party applications, further enhancing its adaptability and value for businesses with unique requirements. Additionally, BriteCore's cloud-based architecture eliminates the need for extensive on-premises infrastructure, making it a cost-effective option for organizations looking to optimize their IT spending.

Feedback from users over the past year suggests BriteCore offers a robust set of features that streamline insurance operations, including policy administration, claims management, billing, and reporting. Users appreciate the platform's flexibility, which allows for customization to meet specific business needs and workflows. The ability to create custom fields, workflows, and reports empowers insurers to tailor the system to their unique requirements, enhancing efficiency and productivity. BriteCore's automation capabilities further contribute to streamlining processes, reducing manual tasks and minimizing the risk of errors. For instance, automated policy renewals and claims processing expedite operations and free up staff to focus on more complex tasks.

While BriteCore receives praise for its comprehensive functionality and customization options, some users note that the initial setup and configuration process can be complex and time-consuming. Implementing the system effectively may require significant training and support, particularly for organizations transitioning from legacy systems. Additionally, while BriteCore's reporting capabilities are generally well-regarded, some users express a desire for more advanced analytics and data visualization tools. Integrating with third-party business intelligence platforms can address this need, but it may introduce additional complexity and costs.

Pros & Cons

  • Streamlined Policy Management: BriteCore receives praise for its ability to efficiently manage policies, from quoting and issuance to renewals and endorsements. Users appreciate the intuitive interface and automation features that reduce manual tasks and improve accuracy.
  • Configurable and Flexible: The platform's configurability allows insurers to tailor workflows, data fields, and user interfaces to their specific needs. This adaptability is particularly beneficial for companies with unique or evolving business processes.
  • API Integrations: BriteCore's robust API capabilities enable seamless integration with third-party systems, such as CRM, payment gateways, and data analytics tools. This connectivity fosters a more connected and efficient insurance ecosystem.
  • Cloud-Based Architecture: As a cloud-native solution, BriteCore offers scalability, accessibility, and disaster recovery advantages. Users can access the platform from anywhere with an internet connection, and the system automatically scales to accommodate changing demands.
  • Steep Learning Curve: BriteCore's interface can be overwhelming for new users due to its extensive features and functionalities. The complexity often necessitates comprehensive training, leading to a longer onboarding process for insurance companies adopting the platform.
  • Customization Challenges: While BriteCore offers configuration options, tailoring the system to specific workflows or unique insurance products can be intricate. This may require significant development effort or reliance on BriteCore's professional services, potentially increasing implementation costs and timelines.
  • Reporting Limitations: Some users find BriteCore's built-in reporting tools to be somewhat restrictive, particularly for generating highly customized or ad-hoc reports. This can necessitate exporting data to external systems for further analysis, adding an extra step to the reporting process.

Key Features

  • Policy Management: Leverage best practice interface tools, flexible workflows and automated strategies to manage property and casualty (P&C) insurance products. Automatically process applications, renewals and cancellations with built-in business rules. Automatically populate forms and analyze risk data for underwriting. 
    • Endorsements: Identify out-of-sequence, future-dated and backdated endorsements. Edit coverage information, associated agency data and policyholder contacts. 
    • Audit Log: Automatically log transactions and review actions on policy issues. Create notes, reminders, external notifications and more for policy actions. 
  • Claims Management: Manage the entire claims lifecycle from first notice of loss (FNOL) to settlement. Provide client-specific portals for filing of FNOL. Automatically populate claims data with existing policy and contact information. Upload files and reports, track losses and dictate notes. 
    • Reserves and Payments: Tally reserves and payments after every individual claim. Drill deeper into payments and loss with additional data fields, including adjusting expenses and legal expenses. Track losses after every transaction. 
  • Billing: Digitize the agency’s billing and accounting processes with automated payment processing, document generation, premium accounting and reporting. Includes support for combined billing, agency billing and hybrid billing. Optimize workflows for processing invoices, renewal invoices, cancellations, insufficient funds, non-pay notices, reinstatements and more. 
    • Billing Schedules: Set up tailored billing schedules and payment methods for individual insureds. Determine who gets paid when, and how. 
    • Payment Methods: Accept payments via cash, card, check, credit card, ACH and money order. Set up automated withdrawals from trust accounts on a per-installment schedule. 
  • Product Definition: Define and rate insurance products in a no-code interface, Edit existing products and build entirely new coverages, rate quotes, underwriting rules, endorsements and forms. Create custom fees to accommodate state-specific regulations. 
    • Configuration Tools: Bulk-edit product definitions and issue updates seamlessly with built-in configuration tools. Review past versions and configurations and schedule dates for new rates. 
  • Rating: Supports manual and automated rating variables, factor-based rates, flat rates and table-based rates. Copy rules and rates directly from Excel documents. 
  • Agent Portal: Generate rate quotes tied in with the agency’s underwriting standards. Supports pre-integrations, data lookup and prefill for streamlined processing. Initiate endorsements to update coverages, limits and contact information. 
    • Agent Dashboard: Visualize agent activity, commissions and performance with the interactive dashboard. Track metrics such as policy count, claims count, premium written vs. losses paid, and more. 
  • Insurer Portal: Customize security and permissions, appearance, branding, messaging and system preferences. Access intuitive workflows and interfaces for everyday processes. Review and implement updates in real time for continued scalability. 
    • Decoupled UI: Provide access to an insurer portal wholly decoupled from the backend with a RESTful API-based architecture. Create personalized integrations for a better user experience. 
  • Policyholder Portal: Allows insureds to view policy, billing and claims information, update account details, edit billing information and pay bills via a self-service portal, accessible from any web browser or mobile device with an internet connection. Go paperless with 24/7 access to policy documents, including ID cards, invoices and declarations. 
    • Claims: Submit FNOL along with related photos and videos. Track the status of existing claims. 
  • BI and Analytics: Leverage self-service tools to generate preconfigured reports and data tables compatible with third-party analytics and BI applications. 
    • Reporting: Use a simple drag-and-drop interface to apply filters conditionally and select, group and sort data for in-depth reporting. 
    • Data Dictionary: Access a purpose-built data dictionary with over 1,500 data points for generating reports on policies, claims, contacts, rates and bills. 
  • Financial and Regulatory Reporting: Use a comprehensive risk library to run over 30 predefined reports, including claims, underwriting and financial reports. 
  • Integrations: Facilitate custom integrations with a fully published API and multiple pre-built integrations with partners. 
  • Identity Management and Security: Simplify the login procedure for insureds with multi-factor authentication (MFA) and single sign-on. Safeguard agency information with dedicated password management and federated identities. 
Oracle Financial Services For Insurance  Award
Start Price
$10,000
Monthly
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Platform
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Why We Picked Oracle Financial Services For Insurance

Navigating the labyrinth of insurance software solutions can feel like traversing a tightrope, balancing precariously between functionality and cost. Oracle Financial Services For Insurance emerges as a contender, but how does it truly stack up against the competition? User feedback from the past year paints a vivid picture, highlighting its strengths, weaknesses, and ultimately, its ideal user base.

Oracle Financial Services For Insurance distinguishes itself with its robust regulatory compliance features. The software's ability to adapt to evolving insurance regulations across different regions is a significant advantage for multinational insurance companies. This adaptability reduces the risk of non-compliance and associated penalties, providing peace of mind for businesses operating in complex regulatory environments. However, some users noted that the initial setup and configuration process can be intricate, requiring specialized expertise. This complexity may pose a challenge for smaller companies with limited IT resources.

The software's comprehensive functionality caters to a wide range of insurance processes, from underwriting and policy administration to claims management and financial reporting. This breadth of features eliminates the need for multiple, disparate systems, streamlining operations and enhancing efficiency. Users particularly appreciate the software's data analytics capabilities, which provide valuable insights into customer behavior, risk assessment, and overall business performance. Yet, some users expressed a desire for more intuitive and user-friendly interfaces, particularly for specific modules within the software.

Considering its strengths and weaknesses, Oracle Financial Services For Insurance is best suited for large, multinational insurance companies with complex operational needs and a strong IT infrastructure. The software's comprehensive functionality, regulatory compliance features, and data analytics capabilities empower these companies to navigate the intricacies of the insurance industry effectively. While the initial setup may require investment, the long-term benefits in terms of efficiency, compliance, and data-driven decision-making make it a worthwhile choice for organizations seeking a robust and scalable insurance software solution.

Pros & Cons

  • Comprehensive Suite: Oracle Financial Services for Insurance offers a wide range of modules that cater to various insurance needs, such as policy administration, claims management, and billing. This comprehensive approach can streamline operations and reduce the need for multiple software solutions.
  • Scalability and Flexibility: The software is designed to accommodate the growth and evolving needs of insurance companies. Whether it's expanding into new markets or launching new products, Oracle Financial Services for Insurance can adapt to these changes.
  • Integration Capabilities: It integrates seamlessly with other Oracle products and third-party applications, allowing for a unified view of data and improved efficiency across different departments.
  • Compliance and Security: Oracle prioritizes compliance with industry regulations and data security standards, providing peace of mind for insurance companies handling sensitive customer information.
  • Complexity: The software's extensive features and functionalities can overwhelm new users with a steep learning curve. Navigating through various modules and understanding the underlying data model requires significant training and experience. This complexity can lead to inefficiencies and frustration for users who need to quickly adapt to the system.
  • Customization Challenges: While Oracle Financial Services for Insurance offers customization options, implementing them can be a complex and time-consuming process. Users often require assistance from Oracle consultants or experienced developers, which adds to the implementation cost and timeline. This can be a barrier for insurers with specific requirements or those seeking a more agile solution.
  • Integration Difficulties: Integrating Oracle Financial Services for Insurance with existing systems, such as policy administration or claims management platforms, can pose significant challenges. Data mapping, process alignment, and ensuring seamless data flow between different systems often require extensive configuration and technical expertise. These integration hurdles can lead to project delays and additional costs.

Key Features

  • Administration: Access administration tools to systemize communication and management workflows. Create simple products that can be reused for individuals and groups. Monitor different departments and access data quickly for faster processing. Streamline creating complex plans for large associations and national accounts.
  • Rating: Use Oracle Insbridge, to aggregate data and simplify the underwriting process. Utilize code-free ports and enable versioning for multi-product management. Navigate the interface quickly with customizable screens.
  • Claims: Automate workflows and complete all claims tasks in a central location. Track existing claims and browse reports. Give customers accurate evaluations using in-house pricing. Re-run multiple claims with mass reprocessing capabilities and document the entire claims cycle.
  • Policy: Offer enrollment through various sources. View member journeys and modify tasks to meet client expectations. Streamline complex processes like tiered rates and conditional discounts.
  • Billing: Give clients and brokers flexible billing and payment options. Create workflows to consistify billing tasks. Provide better customer service with real-time settlements and fast reconciliation.
  • Automation: Manipulate different data assets and enable end-to-end automation using rule-driven architecture. Enable multi-channel pricing automation to simplify finance management.
  • Integrations: Integrate with in-house software and connect to third-party interfaces to enhance platform functionality. Utilize Oracle Financials Cloud, or connect to external applications for extended claims management capabilities.
Guidewire  Award
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Why We Picked Guidewire

Imagine a bustling marketplace where insurance companies shop for the perfect software to manage their intricate operations. Among the vibrant stalls, Guidewire stands out, attracting attention with its comprehensive suite of tools. However, like any seasoned shopper, insurance companies carefully examine the reviews before making a decision. Let's delve into the feedback from the past year to uncover the strengths, weaknesses, and unique qualities of Guidewire, ultimately determining who can benefit most from its offerings.

One recurring theme in user reviews is the robust functionality of Guidewire, particularly in handling complex insurance processes. Its ability to manage underwriting, policy administration, claims, and billing within a single platform is a significant advantage for large insurance companies with diverse product lines. Users appreciate the flexibility to configure workflows and rules to match their specific requirements, ensuring efficient and accurate operations. For instance, a multinational insurer highlighted Guidewire's capability to handle multiple currencies and languages, streamlining their global operations.

However, some users noted that Guidewire's extensive features come at the cost of complexity. The initial setup and configuration can be time-consuming and require specialized expertise. Smaller insurance companies with limited IT resources may find the learning curve steep and the implementation process challenging. Additionally, while Guidewire offers a wide range of integrations with third-party systems, some users expressed a desire for more seamless and out-of-the-box integrations to further enhance connectivity and data exchange.

Considering these factors, Guidewire appears most suitable for large insurance companies with complex operations and the resources to invest in implementation and ongoing maintenance. Its comprehensive functionality, scalability, and configurability make it an ideal choice for organizations seeking a robust and future-proof solution to manage their insurance processes efficiently. For smaller companies or those with simpler needs, alternative solutions with a more intuitive interface and quicker implementation might be a better fit.

Pros & Cons

  • Comprehensive Suite: Guidewire offers a full range of products covering claims management, policy administration, and billing, providing a one-stop shop for insurance carriers' core needs. This integrated approach streamlines operations and reduces the need for multiple vendors.
  • Industry-Specific Focus: Guidewire's solutions are tailored specifically for the insurance industry, addressing the unique challenges and regulatory requirements of the sector. This focus ensures that the software aligns with industry best practices and evolving needs.
  • Scalability and Flexibility: Guidewire's platform is designed to accommodate the growth and changing needs of insurance companies. Whether it's expanding into new markets or launching new products, the software can adapt to support evolving business requirements.
  • Cloud-Based Options: Guidewire offers cloud-based deployments, providing flexibility and scalability for insurance carriers. Cloud solutions eliminate the need for on-premises infrastructure management, reducing IT overhead and enabling faster implementation times.
  • Complexity: Guidewire's comprehensive nature can be overwhelming for new users due to its extensive features and functionalities. The learning curve can be steep, requiring significant time and resources for training and implementation.
  • Cost: As an enterprise-level solution, Guidewire often comes with a hefty price tag, including licensing, implementation, and ongoing maintenance fees. This can be a barrier for smaller insurance companies or those with limited budgets.
  • Customization Challenges: While Guidewire offers customization options, tailoring the software to specific needs can be complex and time-consuming. It may require specialized skills or external consultants, adding to the overall cost and implementation time.
  • Integration Complexity: Integrating Guidewire with existing systems, such as legacy databases or third-party applications, can pose challenges. This can lead to data migration issues, compatibility problems, and additional development efforts.

Key Features

  • Policy Management: Facilitates direct, digital, omnichannel communication with policyholders and partners. Streamline policy approval and verification with strategic automation and predictive analytics. 
  • Application Development: Leverage APIs, integrations and microservices to create new lines of product faster. Run reports to benchmark performance and get actionable insights. 
  • Billing Management: Offer multiple payment options, invoice flexibility and personalized plans to improve customer loyalty. Process flat rate and traditional agent commissions from the same module. Maintain complete visibility over financial transactions with tailored billing strategies. 
  • Claims Management: Create and define activities, exposures and reserves. Implement automated workflows to deal with straightforward claims. Integrate with over 60 purpose-built applications to streamline claims processing. 
  • Customer Service: Implement digital self-service channels for clients. Prioritize first notice of loss reports to improve customer retention and loyalty. 
  • Predictive Analytics: Augment business processes with artificial intelligence and predictive analytics. Optimize core processes such as claims processing and underwriter commissions. 
    • Claims Optimization: Evaluate the most productive adjuster for pending claims. Leverage intelligent insights and smart remediation strategies to reduce loss-adjustment expenses, leakage and risk litigation. 
    • Underwriter Profitability: Figure out the pricing range required to maximize policyholder retention. Develop a sophisticated scoring system for underwriters to optimize the submission and renewal processes. 
    • Smart Recommendations: Easily integrate predictive models created externally. Run reports on productivity and modify workflows based on results. 
  • Risk Insights: Analyze exposure data in real time, including risk factors and accumulation events, to gain valuable insights. Study market trends to make intelligent pricing and risk selection decisions. Self-diagnose cyber-risk events. 
  • Business Intelligence: Always keep an eye on financial and operational metrics and underwriting, sales, claims and service management. Securely access anonymous and current benchmarks to measure the agency’s performance scores against existing frameworks. 
Start Price
$500,000
Annually
Analyst Rating
Company Size
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Cloud On-Premise
Platform
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Why We Picked Sapiens

Sapiens, a software solution for the insurance industry, has sparked a range of opinions among users over the past year. While some praise its comprehensive functionality and ability to handle complex insurance processes, others point out areas where it falls short. Let's delve into the nuances of user feedback to understand where Sapiens shines and where it could improve.

One of the recurring themes in user reviews is the robust feature set of Sapiens. Its ability to manage the entire insurance lifecycle, from underwriting and policy administration to claims processing and billing, is a significant advantage. Users appreciate the depth of functionality, which allows them to automate tasks, streamline workflows, and improve operational efficiency. However, this strength can also be a weakness. The complexity of the system can lead to a steep learning curve, making it challenging for new users to get up to speed quickly. Additionally, some users find the interface to be less intuitive than desired, requiring additional training and support.

When compared to similar products like Guidewire and Duck Creek, Sapiens stands out for its industry-specific focus and its ability to handle large volumes of data. This makes it a suitable choice for larger insurance companies with complex operations. However, smaller companies or those with simpler needs might find Sapiens to be overkill, both in terms of functionality and cost. The pricing structure of Sapiens is another area where user opinions diverge. While some appreciate the value it delivers, others find it to be on the higher end of the spectrum compared to competitors.

In conclusion, Sapiens is best suited for large insurance companies with complex operations and a need for a comprehensive, industry-specific solution. Its strengths lie in its robust functionality, scalability, and ability to handle large volumes of data. However, companies should be prepared for a steeper learning curve and a potentially higher cost compared to some alternatives. For smaller companies or those with simpler needs, exploring other options might be more beneficial.

Pros & Cons

  • Comprehensive Product Suite: Sapiens offers a wide range of insurance software solutions, covering various aspects like policy administration, claims management, and reinsurance. This allows companies to find tools that fit their specific needs and potentially integrate multiple modules for a more streamlined workflow.
  • Industry-Specific Focus: Sapiens' solutions are tailored to the nuances of different insurance sectors, such as life & annuities, property & casualty, and reinsurance. This specialization can lead to a better understanding of unique industry challenges and more relevant feature sets.
  • Scalability and Flexibility: The software is designed to accommodate the growth and evolving needs of insurance businesses. Whether it's expanding into new markets or adapting to regulatory changes, Sapiens aims to provide the flexibility to adjust and scale operations.
  • Modern Technology: Sapiens leverages modern technologies like cloud computing and AI to deliver efficient and innovative solutions. This can translate to benefits like improved data analytics, automation of routine tasks, and enhanced customer experiences.
  • Steep Learning Curve: Many users report that Sapiens products have a steep learning curve due to their complex interfaces and functionalities. This can lead to frustration and decreased productivity, especially for new users who may require extensive training and support.
  • Customization Challenges: While Sapiens offers customization options, some users find the process to be cumbersome and time-consuming. This can be a significant drawback for businesses with unique or evolving needs, as adapting the software to their specific workflows can be difficult.
  • Integration Issues: Integrating Sapiens with existing systems and third-party applications can pose challenges for some users. Compatibility issues and data migration complexities can arise, requiring additional technical expertise and resources to ensure seamless integration.
  • Performance Concerns: Performance issues, such as slow response times and system lags, have been reported by some users, particularly in instances of high data volume or complex processing. This can impact user experience and overall efficiency.

Key Features

  • Sapiens DigitalSuite: Pre-integrated with Sapiens CoreSuite, it allows users to revitalize and digitize insurance practices. Address customer concerns with BotConnect and LiveConnect and chat via popular platforms like Facebook Messenger and WhatsApp. Offer agents portfolio and task management. 
  • Sapiens CoreSuite: Access comprehensive suites for all sectors of management. Choose between different coverage structures and capabilities to best fit business and client needs. 
    • P&C CoreSuite: View property and casualty products with a comprehensive dashboard for policy, billing and claims management. Integrate with BI, web portals and pre-configured interfaces. 
    • General/Non-Life Insurance IDITSuite: Communicate through traditional and digital channels. Use cloud-based design to find and store data. Get products to market faster with pre-made content and libraries. Access specific policy, billing and claims tools to accelerate processing. 
    • Medical Professional Liability CoreSuite: Simplify complex liability claims. Offer support for individuals, groups and hospitals. Access an MPL specific content library and use low-code tools to create and execute products. 
    • Life & Annuities CoreSuite: View policy administration and communicate information across traditional and digital channels. Include a suite for individual and worker benefits. 
    • Life & Pension CoreSuite: Use open APIs to expedite processing for L&P insurance procedures. Manage individual, group life, investment and medical products in one hub. 
    • Workers’ Compensation CoreSuite: Manage the Workers’ Compensation lifecycle. Access a full view of the incident, policies and claims in one location. 
  • Policy: View history and enable auditing. Run hypothetical scenarios to analyze client needs. Enable end-to-end automation for faster processing and make quick changes to policy terms. 
  • Billing: Automate processes in the billing lifecycle, including disbursements, disputes and write-offs. Offer customers flexible billing and payment options. Analyze financial reports to improve workflows. 
  • Claims: Complete claims tasks in a central location. Improve workflows by automating simple tasks. 
  • Underwriting: Give users access to specific permissions. Focus the underwriter's attention where it is most needed. 
  • Analytics: Use behavioral analytics to predict future market patterns and view assimilated, aggregated data. Enable BI tools like Sapiens Intelligence and IntelligencePro. 
  • Integrations: Use API Conductor to integrate with third-party applications. Access important information with data repositories. 
Applied Epic  Award
Start Price
$1,000
One-Time
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Why We Picked Applied Epic

Reviews of Applied Epic over the past year reveal a robust platform with a steep learning curve. Users frequently mention the extensive customization options as a significant advantage, allowing agencies to tailor workflows and data fields to their specific needs. This flexibility, however, contributes to the complexity of the system, making it challenging for new users to navigate and master. The comprehensive functionality of Applied Epic is often compared favorably to competitors like AMS360 and QQCatalyst, particularly in its ability to handle complex commercial lines and large volumes of data. While users appreciate the depth of features, some find the interface less intuitive than other platforms, leading to a longer onboarding process. Applied Epic's strength lies in its scalability and ability to support the intricate needs of large, independent insurance agencies with diverse portfolios and high-volume operations.

Pros & Cons

  • Comprehensive Functionality: Applied Epic provides a wide range of features that cater to various insurance needs, including policy management, claims processing, billing, and customer relationship management. This comprehensive functionality can streamline operations and improve efficiency for insurance agencies and brokerages.
  • Cloud-Based Solution: As a cloud-based software, Applied Epic offers accessibility and scalability benefits. Users can access the system from anywhere with an internet connection, and the software can easily adapt to the changing needs of a growing business.
  • Customization Options: Applied Epic allows for a high degree of customization, enabling users to tailor the system to their specific workflows and requirements. This flexibility ensures that the software can meet the unique needs of different insurance businesses.
  • Integrations: The software integrates with various third-party applications, such as accounting software, marketing automation tools, and document management systems. These integrations can further enhance efficiency and data flow between different business systems.
  • Steep Learning Curve: Applied Epic's interface can be overwhelming for new users due to its extensive customization options and complex workflows. The abundance of features and functions often necessitates comprehensive training, leading to a prolonged onboarding process.
  • Performance Issues: Users frequently report slow loading times and system lags, particularly when handling large datasets or complex tasks. This can hinder productivity and cause frustration, especially for time-sensitive operations.
  • Integration Challenges: Integrating Applied Epic with existing systems and third-party applications can be a complex undertaking. It often requires significant customization and technical expertise, leading to additional implementation costs and potential compatibility issues.

Key Features

  • P&C and Benefits Management: Get a 360-degree view of property and casualty insurance and benefits within a single application. 
  • Process Management and Automation: Use the myEpic tool to implement preconfigured, automated workflows across multiple business processes. 
  • Sales Automation: Leverage automated strategies to track, view and forecast sales opportunities in real time. 
  • Document Management: Securely store and organize client and vendor information across multiple folder levels. Search for specific documents and track complete version history. 
  • Omnichannel Policy Information: Integrate with preexisting customer portals and mobile applications to provide accurate policy information. 
  • Insurer Connectivity: Log in to IVANS Exchange via single sign-on to track current and new download connections to ensure insurer and MGA connectivity. 
  • Marketing: Market products to the right agents at the exact moment they are searching for markets for new and renewal business, via IVANS Market Appetite. Leverage insights through data analytics dashboards to view agency search views, top agencies and risk profile interest. 
  • Text Messaging: Send tailored individual and mass text messages to clients, depending on their locations. 
  • Outlook Integration: Integrate with Microsoft Outlook to get unrestricted access to all contacts, emails and attachments. 
  • Renewal Management: Expedite renewal processing with the Renewals Manager tool. 
  • Electronic Signature: Process applications and renewals faster by sending multiple folders for e-signature at once. 
  • Data Prefill: Automatically populate rate quotes with data from LexisNexis. 
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Why We Picked Duck Creek

Navigating the insurance technology landscape can feel like being lost at sea, with countless options promising smooth sailing. Duck Creek emerges as a sturdy vessel, but is it the right fit for your voyage? User feedback from the past year paints a picture of a platform with a robust hull and powerful engines, but perhaps lacking some of the finer amenities of its competitors.

Duck Creek's strengths lie in its configurability and scalability. Like a seasoned shipwright, users can customize the platform to their specific needs, building out complex workflows and integrations. This flexibility makes Duck Creek a popular choice for larger enterprises with intricate operations. However, this strength can also be a weakness. The level of customization requires significant technical expertise, often necessitating the help of experienced consultants or a dedicated in-house team. This can lead to higher implementation costs and longer timelines compared to more out-of-the-box solutions like Guidewire or Majesco.

Duck Creek differentiates itself with its cloud-native architecture, allowing for seamless updates and scalability. This is crucial in today's rapidly evolving insurance landscape, where agility is key. Users appreciate the platform's ability to adapt to changing market demands and regulatory requirements. However, some find the user interface to be less intuitive than competitors, requiring additional training and support.

In conclusion, Duck Creek is best suited for large insurance carriers and MGAs with complex operations and the resources to invest in implementation and ongoing maintenance. Its configurability and scalability make it a powerful tool for those who can harness its potential. However, smaller organizations or those seeking a more user-friendly experience may find better options elsewhere in the vast ocean of insurance technology.

Pros & Cons

  • Configuration Tools: Duck Creek's configuration tools empower users to tailor the platform to their specific needs without extensive coding. This flexibility allows insurers to adapt to changing market demands and create unique product offerings.
  • Product Development: The platform streamlines product development, enabling insurers to launch new insurance products quickly and efficiently. This agility is crucial in today's competitive market where speed to market is a key differentiator.
  • Cloud-Based: As a cloud-based solution, Duck Creek eliminates the need for on-premises infrastructure, reducing IT costs and complexity. This scalability allows insurers to easily adjust their resources as their business grows.
  • API Integrations: Duck Creek's open API architecture facilitates seamless integration with third-party systems and data sources. This interconnectivity empowers insurers to leverage a broader ecosystem of tools and services.
  • Complex Configuration: Implementing and customizing Duck Creek often demands a high level of technical expertise, making it challenging for users without a strong IT background to navigate the system effectively. This complexity can lead to longer implementation times and increased reliance on external consultants, potentially raising costs and causing frustration for users who prefer a more intuitive and user-friendly experience.
  • Performance Issues: Some users report experiencing performance slowdowns and system lags, particularly when handling large volumes of data or complex workflows. These performance issues can disrupt daily operations, hinder productivity, and lead to user dissatisfaction, especially for businesses with high-transaction volumes or time-sensitive processes.
  • Cost Considerations: Duck Creek's pricing structure, which often involves licensing fees, implementation costs, and ongoing maintenance expenses, can be a significant investment for insurance companies. Smaller businesses or those with tighter budgets may find the cost prohibitive, leading them to explore alternative solutions that offer a more affordable entry point and predictable cost structure.

Key Features

  • Quote: Accelerates quote workflows and offers omnichannel, responsive customer service. Create automated quote proposals and letters. Use predefined rules to streamline data capture at every stage. 
  • Underwrite: Access automated underwriting services based on risk complexity. Analyze policyholder accounts and collaborate across multiple domains to determine risk. Monitor status of active applications via an underwriter dashboard. 
  • Endorsements: Automatically process out-of-sequence and cross-term endorsements. Get a comprehensive view of all endorsement activities across different policy stages. Intelligent underwriting and third-party information ordering improve data and transaction accuracy. 
  • Audit: Supports monthly reporting, self-audits and interim and final audits. Track policy transactions and audit transactions separately. Create a post-audit declaration page and void audits according to requirements. 
  • Renewals: Automatically issue renewal policies via trigger-based workflows. Use predefined rules and date-driven ranges to rate, underwrite and document renewals. Mark specific policies for non-renewals. 
  • Cancellations: Supports automatic and manual cancellation notices. 
  • Reissue: Reinstate, reissue and rewrite policies manually or via predefined rules. Automatically issue notices and reactivate offset transactions. 
DRC RS X  Award
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Why We Picked DRC RS X

Stepping into the bustling marketplace of insurance software, DRC RS X has carved its own niche, attracting a diverse range of users with its unique blend of features and functionalities. Reviews from the past year paint a picture of a product that excels in streamlining complex insurance processes, but also faces some challenges in terms of user-friendliness and customization. Users frequently praise DRC RS X for its robust reporting capabilities, highlighting the ability to generate comprehensive reports with granular data that facilitates informed decision-making. The software's policy management tools also receive positive feedback, with users appreciating the ability to efficiently manage policies, track renewals, and handle claims. However, some users find the interface to be somewhat clunky and dated, expressing a desire for a more intuitive and modern design. Additionally, while DRC RS X offers a solid set of core features, it may lack the extensive customization options available in some competing products, which could limit its appeal for businesses with highly specific needs.

Despite these drawbacks, DRC RS X stands out for its strong focus on compliance and security, providing users with peace of mind knowing their sensitive data is well-protected. The software's integration capabilities are also noteworthy, allowing for seamless connections with other business systems to enhance efficiency and data accuracy. Ultimately, DRC RS X appears to be best suited for mid-sized insurance agencies or brokerages seeking a reliable and comprehensive solution for managing their core insurance operations. Its robust reporting, policy management, and compliance features provide a solid foundation for these businesses, while its integration capabilities offer opportunities for further streamlining workflows and improving overall productivity.

Pros & Cons

  • Streamlined Claims Processing: DRC RS X offers features like automated claims routing and adjudication, which can significantly reduce the time it takes to process claims, leading to faster payouts and improved customer satisfaction.
  • Enhanced Underwriting: The software provides tools for risk assessment and pricing, enabling insurers to make more informed underwriting decisions and optimize their book of business. This can lead to more profitable policies and reduced losses.
  • Improved Customer Service: DRC RS X facilitates better communication and collaboration between insurers and their customers. Features such as online portals and mobile apps allow policyholders to easily access information, file claims, and track their status, leading to a more positive customer experience.
  • Data-Driven Insights: The software's reporting and analytics capabilities provide valuable insights into key performance indicators, such as loss ratios, customer retention rates, and claims trends. These insights can help insurers identify areas for improvement and make data-driven decisions to optimize their operations.
  • Steep Learning Curve: DRC RS X's interface can be overwhelming for new users due to its complexity and the multitude of features. This often necessitates extensive training, leading to a longer onboarding process for insurance professionals.
  • Customization Challenges: While DRC RS X offers customization options, implementing them can be intricate and may require assistance from technical experts. This can be a hurdle for insurance companies with specific workflow requirements.
  • Integration Complexities: Integrating DRC RS X with existing insurance company systems, such as CRM or policy administration systems, can pose technical difficulties and may require additional development efforts.
  • Performance Issues: Some users report experiencing slow performance, particularly when handling large datasets or complex reports. This can impact productivity and user satisfaction, especially in fast-paced insurance environments.

Key Features

  • Rating Engine: Aggregate data to determine ratings from variables about the individual.
  • Traffic Manager: Analyze data attributes for precise solution routing. Define different rules to determine the correct product version.
  • Administration Manager: Access and edit workflows in one dashboard. Secure and store data in a central repository. Create web services based on specific requirements. Establish underwriting guidelines and automate underwriting processes.
  • Cloud Hosting: Improve operating systems with hosting backed by Microsoft Azure. Access data and resources across numerous channels.
  • Integration: Generate product APIs from any file format with the Plus tier. Enable automated integrations to shorten the data access lifecycle.
  • Modeling: Create what-if scenarios to improve product suggestions using the Plus option. Analyze multiple variables to help with product selection and proposal generation.
  • Document Creation: Avoid manually creating documents, create working documents for quotes based on ratings with the Enterprise option.
  • Enterprise Hosting: Enable on premise hosting to improve security and gain control over data management in the Enterprise tier.
OneShield  Award
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Why We Picked OneShield

OneShield's user reviews over the past year paint a picture of a robust, yet complex, insurance software solution. Users frequently praise its extensive configurability and flexibility, allowing insurers to tailor the system to their specific workflows and needs. This adaptability is particularly beneficial for larger insurance carriers with intricate processes or unique product offerings. However, this strength can also be a double-edged sword, as the initial setup and configuration process can be time-consuming and require significant technical expertise. Some users have expressed frustration with the steep learning curve and the need for ongoing support to fully leverage the system's capabilities.

Compared to competitors like Duck Creek and Majesco, OneShield stands out with its comprehensive feature set, encompassing policy administration, billing, claims management, and analytics. This all-in-one approach streamlines operations and reduces the need for multiple, disparate systems. However, some users find the interface to be less intuitive than some competitors, impacting user adoption and efficiency. Despite these challenges, OneShield is often lauded for its robust reporting and analytics capabilities, providing insurers with valuable insights into their business performance and risk exposure. This data-driven approach empowers insurers to make informed decisions and optimize their operations.

In conclusion, OneShield is best suited for larger insurance carriers with complex requirements and a dedicated IT team to manage the implementation and ongoing maintenance. Its extensive configurability, comprehensive feature set, and powerful analytics make it a compelling choice for organizations seeking a robust and scalable solution to manage their insurance operations. However, smaller insurers or those with limited technical resources may find the system's complexity and learning curve to be a significant barrier.

Pros & Cons

  • Streamlined Policy Administration: OneShield's policy management tools allow users to efficiently handle the entire policy lifecycle, from quoting and issuance to renewals and endorsements, reducing manual tasks and paperwork.
  • Improved Claims Processing: The platform's claims management features help insurers process claims faster and more accurately, leading to increased customer satisfaction and reduced costs. Automated workflows and integrated communication tools expedite claims resolution.
  • Enhanced Customer Experience: OneShield offers self-service portals and mobile apps that empower customers to manage their policies, file claims, and access information easily, improving engagement and satisfaction.
  • Data-Driven Insights: Robust reporting and analytics capabilities provide insurers with valuable insights into their operations, enabling them to identify trends, make informed decisions, and optimize performance.
  • Scalability and Flexibility: OneShield's cloud-based architecture allows insurers to scale their operations up or down as needed, adapting to changing business requirements and market demands.
  • Complex Configuration: Users frequently mention the steep learning curve associated with OneShield's configuration tools. The interface can be overwhelming for new users due to its intricate options and settings, often requiring extensive training and support.
  • Customization Challenges: Adapting OneShield to specific business workflows can be cumbersome. Users report difficulties in customizing forms, reports, and processes to align with their unique requirements, sometimes necessitating complex workarounds or compromises.
  • Performance Issues: Some users experience slowdowns and performance bottlenecks, particularly when handling large volumes of data or complex transactions. This can impact productivity and user satisfaction, especially during peak periods.

Key Features

  • Reporting: Find important data quickly with user-friendly dashboards. Gain insight into client preferences with real-time information and easy-to-read reports.
  • Policy: Manage the policy lifecycle and find essential data in one location. Organize multiple projects and automate policy tasks with the in-house task manager. Use the policy package designer to provide clients with various coverage options.
  • Billing: Offer flexible billing and payment options to customers and integrate with third-party applications. Track customer transactions and modify systems to meet client needs. Set permissions for personalized customer portals and empower clients with self-service capabilities.
  • Claims: Streamline the claims process by automating workflows and utilizing easily managed forms. Access claim-related data, browse reports and view recent activities from one dashboard. Use rule-based behavioral analytics to receive recommendations and automate future claim actions.
  • Underwriting: Aggregate data and suggest client attributes with the integrated rating system. Automate simple underwriting tasks and refocus underwriter attention where it is needed.
  • Relationship Management: Manage relationships with external contacts by utilizing a custom repository. Store and access third-party data securely.
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Why We Picked Socotra

Socotra's cloud-based platform has shaken up the insurance technology landscape, offering a compelling alternative to legacy systems. Users frequently highlight its flexibility and configurability as standout features. One reviewer noted, "Socotra allows us to easily create new products and modify existing ones without relying on IT support, which has significantly sped up our time to market." This agility is a stark contrast to the rigid structures of older platforms, where even minor adjustments often require extensive coding and developer involvement. Socotra's API-first approach also receives praise, enabling seamless integration with other systems and services. A user commented, "The open API allows us to connect Socotra with our existing CRM and claims management systems, creating a unified ecosystem for our operations." This level of interconnectivity streamlines workflows and eliminates data silos, enhancing overall efficiency.

While Socotra earns accolades for its modern architecture and user-friendly interface, some users point out areas for improvement. The reporting functionality, while functional, is sometimes seen as less intuitive and robust compared to specialized analytics platforms. Additionally, as a relatively young company, Socotra's customer support resources are still expanding to match the rapid growth of its user base. Despite these considerations, the consensus remains overwhelmingly positive. Socotra appears ideally suited for insurance companies seeking a flexible, scalable, and future-proof solution to manage their core operations. Its ability to adapt to evolving market demands and integrate seamlessly with other technologies makes it a particularly attractive option for insurtech startups and established carriers looking to modernize their infrastructure.

Pros & Cons

  • Cloud-Native Architecture: Socotra's cloud-based design eliminates the need for on-site hardware and infrastructure management, allowing insurers to scale their operations efficiently and reduce IT overhead costs. The platform's inherent flexibility enables seamless integration with other cloud-based services and applications, fostering a connected and agile ecosystem.
  • API-First Approach: Socotra's comprehensive set of APIs empowers insurers to effortlessly integrate the platform with their existing systems and external data sources. This facilitates streamlined data exchange, automated workflows, and the creation of custom applications tailored to specific business needs. The API-first approach promotes interoperability and extensibility, enabling insurers to adapt to evolving market demands and technological advancements.
  • Configuration, Not Code: Socotra's user-friendly interface allows insurers to configure insurance products, processes, and workflows without requiring extensive coding or programming expertise. This empowers business users to make changes and updates directly, reducing reliance on IT departments and accelerating time-to-market for new insurance offerings. The configuration-driven approach fosters agility and empowers insurers to respond quickly to changing market dynamics.
  • Limited Out-of-the-Box Functionality: Socotra's strength lies in its configurability, but this can also be a drawback for users seeking a more comprehensive out-of-the-box solution. Some users report needing to build extensive custom features, which can require significant development resources and expertise.
  • Learning Curve: The platform's flexibility comes with a steeper learning curve compared to more traditional insurance software. Users accustomed to established industry solutions may find Socotra's configuration-based approach and domain-specific language challenging to grasp initially.
  • Integration Complexity: While Socotra provides APIs for integration, some users note that connecting with external systems and data sources can be complex. This can require additional development effort and expertise, particularly for intricate insurance ecosystems with numerous legacy systems.

Key Features

  • Underwriting: Measure ratings with an in-house rating engine, or connect to a third-party rating system using open APIs. Grant users access to specific permissions and track policy creation data.
  • Claims Management: File claims and track against policy limits. Complete all claims tasks in a central location while working collaboratively with other departments.
  • Policy Management: Manage the policy lifecycle by accessing invoices, claims and quotes using the policy screen. Create and manage policy documents. Group policy data for easy modification.
  • Billing: Set requirements for automated billing. Create premium reports and track transactions. Integrate with 3rd-party applications for personalized payment processing.
  • Marketplace: Build out programs and enhance app visibility and use the first code-free application marketplace. Leverage connections with other professionals and gain industry knowledge and insight.
  • Analytics: Assimilate data sources into an aggregate view. Extend platform capabilities through APIs and perform in-depth analysis using data generation, migration and CRM integration.
  • Security: Enhance online safety practices with a fully encrypted network. Protect valuable information with 256-bit encryption, custom client security keys, and net scanning.
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Why We Picked Majesco

Stepping into the bustling marketplace of insurance software solutions, Majesco has carved out its own niche, attracting a diverse range of users with its unique blend of features and functionalities. Feedback from the past year paints a picture of a platform that excels in certain areas while acknowledging room for improvement in others. Users frequently highlight Majesco's robust policy administration capabilities as a standout strength, enabling insurers to efficiently manage the entire policy lifecycle, from quoting and issuance to renewals and claims. This comprehensive functionality streamlines operations and reduces manual tasks, ultimately boosting productivity for insurance professionals.

However, some users point out that Majesco's interface can feel clunky and outdated compared to newer, more intuitive platforms. Navigating through the system and accessing specific information can sometimes require multiple steps, leading to a less-than-ideal user experience. Despite this drawback, Majesco differentiates itself through its extensive configurability and customization options. Insurers can tailor the platform to their specific workflows and requirements, ensuring a snug fit for their unique business processes. This adaptability is particularly valuable for larger enterprises with complex operations and diverse product lines.

Considering these factors, Majesco appears to be most suitable for established insurance companies seeking a comprehensive and customizable solution for policy administration. Its strengths lie in its ability to handle complex workflows and provide a high degree of control over policy management. While the user interface may require some acclimation, the platform's flexibility and powerful features make it a compelling choice for insurers who prioritize functionality and adaptability over a purely modern aesthetic.

Pros & Cons

  • Cloud-Based Flexibility: Majesco's cloud-based platform allows insurers to scale their operations up or down quickly and efficiently, adapting to changing market demands without the need for significant infrastructure investments. This agility is particularly beneficial for managing seasonal fluctuations or entering new markets.
  • Streamlined Policy Administration: The software offers comprehensive policy administration features, including automated workflows, underwriting rules engines, and document management tools. These capabilities help insurers reduce manual tasks, improve accuracy, and accelerate policy issuance, leading to enhanced customer satisfaction and operational efficiency.
  • Data-Driven Insights: Majesco's robust reporting and analytics tools empower insurers to gain deeper insights into their business performance, customer behavior, and market trends. By leveraging data effectively, insurers can make informed decisions, identify growth opportunities, and optimize their product offerings and pricing strategies.
  • API-First Architecture: Majesco's API-first architecture facilitates seamless integration with third-party applications and services, enabling insurers to create a connected ecosystem and extend the functionality of their core systems. This flexibility allows for the incorporation of innovative technologies and the development of new distribution channels.
  • Implementation Challenges: Majesco's suite of products can be complex, requiring significant configuration and customization. This often leads to longer implementation times and higher costs than anticipated, frustrating users with budget and time constraints.
  • Learning Curve: The user interface, particularly in older versions, can feel clunky and outdated, leading to a steep learning curve for new users. This can impact user adoption and productivity, especially for those accustomed to more modern software experiences.
  • Integration Complexities: Integrating Majesco with existing systems, such as CRM or policy administration systems, can pose challenges due to compatibility issues and data mapping complexities. This can hinder data flow and create inefficiencies in business processes.

Key Features

  • Distribution Management: Set up multi-channel distribution networks, purpose-built hierarchies, and compensation models. 
  • Self-Service: Provide access to self-service capabilities such as automated onboarding and application optimization. Access transaction records and commission statements in real time. Prepare configurable and intuitive user interfaces for traditional insurance products and core processes. 
  • Data Analytics: Analyze data from multiple sources to get customer-focused insights. Leverage actionable information, intuitive dashboards and data visualization to uncover new business opportunities. 
    • Data Warehousing: Implement a powerful data framework for commercial property and casualty (P&C) lines of insurance. Provide access to a shared data repository and open quality and business rules. 
  • Majesco EcoExchange: Access third-party applications via the partner ecosystem. Featured integrations include Verisk, Chase, IHS Markit, TransCard, and more. 
  • Reporting: Map out standard user metadata, dashboard and standard reports. Run reports on productivity, claims history, cost-efficiency and more. 
  • Proactive Updates: Get regular updates on the latest Bureau forms, rates, policies and rules. 
  • Policy Management: Third-party partners, such as ISO, NCCI and more, provide built-in P&C, personal and specialty insurance policies. Access out-of-the-box bureau and product content for both commercial and personal lines of business. The predefined content directory includes over 4,000 forms, 14,000 data fields and 40,000 rules in accordance with ISO standards. 
    • Rating Engine: Integrate with external raters or manually create agency-specific rates. 
  • Claims Management: Manage the entire claims lifecycle from, first notice of loss to settlement, for all lines of business. 
    • Risk Assessment: Connect to multiple data sources to accurately analyze claim complexity and litigation likelihood. Assign fraud scores based on social media history, private records, public information and claims history. 
    • Catastrophe Contingency: Track catastrophes concerning insured properties. Process inflated claims seamlessly and route mobile claims appraisers for expedited settlements. 
  • Billing: Process all billing types, including agency bill, direct bill, list bill, and deductible bill. Offer customized payment plans and due dates. Accept credit card payments via the Electronic Bill Presentment and Payment (EBPP) portal and allow insureds to check transaction history. 
    • Moratorium Support: Automatically decide moratorium period and leniency towards fees, charges and collections for insured with financial difficulties. 
    • Compensation Distribution: Streamline agent compensation with a rules-based commission engine capable of processing high-volume compensation, charge-backs on policy events, commission sharing/sacrificing and automating commission advances. Calculate flexible commission contracts with variable incentives, commission plans and payments. 

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Buyer's Guide

Insurance Software Is All About Integrating Day-to-Day Operations With CRM Workflows 

Insurance Software BG Intro

Insurance software is an end-to-end agency management solution for insurance agencies, managing general agents (MGAs) and independent agents. It unifies business process management with salesforce and CRM workflows. Provides visibility over a range of essential procedures - from agent recruitments, client enrollments and renewals to policy recommendations, lead conversions and after-sales services. The switch to a paperless interface helps keep up with evolving customer demands and policy requirements. Digitally connect the agency with carriers and insureds for lightning-fast updates and maximum scalability.

The insurance industry is in a state of constant flux. This guide will provide you with an elementary idea of what to expect from insurance software. We’ll walk you through a general overview of what insurance software is, followed by a summary of its key features and benefits. Then we’ll look at the comparison strategy along with cost and pricing information. You’ll also learn the right questions to ask while identifying the ideal solution for your needs.

Executive Summary

  • Insurance software simplifies routine procedures and tasks associated with running an insurance agency.
  • Using an insurance platform grants faster and direct access to existing policyholders and potential customers.
  • Automated workflows free up agents to pursue more revenue-oriented tasks.
  • Insurance software eliminates paperwork and lets you focus on customer service and future growth.
What This Guide Covers:

What Is Insurance Software?

Insurance software allows insurance agencies and independent agents to automate administrative processes and streamline client management programs. You can prepare invoices and manage accounts with complete transparency and maintain compliance with government regulations.

Administrative Processes

Insurance software lets you set up trigger-based workflows for lead follow-ups, renewals, policy changes and task assignments. Machine learning can track consumer trends, insurance products, sales and renewals throughout the customer lifecycle. A centralized repository of carrier contacts and policy information provides accurate quotations in real time. Make sure your underwriters always have the latest data available to make objective risk evaluations. Never miss important developments with an automated alert system.

Customer Relationship Management

Automating customer outreach and communication allow agents to focus more on securing sales. You can leverage actionable insights to prepare tailored policy recommendations and meaningfully engage with clients.

Integrated self-service portals provide insureds with direct access to applications, enrolments, claims and payment modules. Create a two-way communication channel between policyholders and insurers. Built-in CRM workflows accelerate policy processing and claims administration to improve the agency’s approval ratings.

Accounting

Track payments and carrier commissions in real time to uncover missed payments. Perform internal audits to check compliance with government regulations, including GPPR and IDD. Choose from a variety of purpose-built templates to prepare branded invoices. Offer tailored payment methods and billing packages to get the best out of your clientele. Securely process credit card payments without worrying about the paperwork.

Primary Benefits

You’ve to contend with several benefits while deciding on insurance software. This section will go through the primary benefits of insurance software that make the investment worthwhile.

Insurance Software Benefits

Better Data and Process Management

The most significant benefit of switching to a digital setup is accessing a centralized database for your insurance information. Predictive analytics and reporting models analyze client activity to predict customer requirements. You can provide your agents with the correct information at the right time and save considerable amounts of time and resources (yes, it does add up to a lot). Robust search capabilities give almost instantaneous results to information requests.

Use existing database information to pre-fill application and renewal forms to process web forms even faster. Implement a streamlined process without errors and omissions.

Improved Client Satisfaction

Insurance platforms come equipped with dedicated customer service portals. Reach out to existing policyholders and leads directly via communication channels. Agents can remotely request and approve electronic signatures, files and documentation. Allow your clients to access policy information, premium data and transaction history to eliminate unnecessary information requests. Send digital invoices and payment links and process online payments.

Empower your clients via self-service channels and free up agents to pursue sales-oriented tasks. Improve operational efficiency and customer engagement with a single insurance system.

User-Friendly Task Automation With Guided Workflows

Automate your day-to-day operations with preconfigured, customizable workflows. Process renewals and cancellations, conduct KYC verification, log transactions and carrier commissions automatically. Set up trigger-based workflows to follow up on leads and perform outreach activities like birthday greetings, reminders and expiration notifications. Configure existing workflows to suit your everyday needs.

Airtight Security and Confidentiality

Insurance agencies are privy to their client’s confidential information. Most solutions offer military-grade encryption of client data and communications, both during transit and at rest. You can secure platform access via multi-factor authentication (MFA) and single sign-on options. Insure against all possible exploits to prevent potential malpractice suits.

Multi-Device Accessibility

The mobile application provides global access to the agency database and system capabilities from any device with an internet connection. Get instantaneous access to carrier data, rate quotations and policyholder information.

Latest Risk Information For Underwriters

Most insurance platforms offer additional underwriting services with or without a fee. Analyze forms and accurately gauge the risk associated with specific applications.

Key Features & Functionality

Policy Management

Policy management is a fundamental requirement if you want to process policy applications, renewals and cancellations automatically. You can edit and search for coverage information, carrier data and associated insured contacts.

The centralized database makes it easier to check policies for out-of-sequence, future-dated and backdated endorsements. Review status of existing policies, create notes, log transactions and set up alerts for policy actions.

Claims Administration

You can use this feature to bypass the paperwork and tedium associated with claims processing. Empower your policyholders with client-specific portals for filing the first notice of loss (FNOL) and allow them to upload video and image files supporting their claims directly into the portal.

As for the rest of the work - insurance software will auto-fill all claims applications with existing customer and policy information, make notes and track losses.

Billing

Billing is one of the most popular features insurance software has to offer. You can automate the entire billing procedure with predefined workflows for payment processing, invoice generation, premium accounting, document generation, non-pay notices, reinstatements, cancellations and more.

The software will do all your work; you have to simply set up tailored billing schedules and flexible payment methods for insureds. It can automatically deduct premiums from trust accounts or accept payments via credit cards, cash and checks.

Product Definition

With insurance software, you can edit an agency’s product directory on demand. Specify coverages, rate quotes, underwriting rules and endorsements.

Agency Management

With a robust insurance platform, you get real-time visibility over company information, agent performance, recruitments, policy data and user groups. Create new tasks and follow up on enrollments, renewals and potential leads based on requirements.

For large agencies, keeping track of who is doing what can get impossible at times. Most insurance platforms allow you to import and export schedules to and from third-party sources. Synchronize all existing tasks and scheduling information and mass distribute certificates.

Rating

Depending on the software vendor, you can choose from flat, factor-based and table-based rates. If you have any preference for specific raters, you can integrate with them as well.

Integrations

If you have in-house technicians, you’ll be pleased to know that insurance platforms support RESTful API-based integration. In addition, they come equipped with in-house integrations for continued scalability and ease of migration.

Reporting and Analytics

Switching to digital means provides 24/7 access to your performance metrics. Pick and choose from various preconfigured reports on policies, agent performance, carrier products, lead sources, profitability and more. Built-in analytics enables you to track policies and payments and easily identify missed carrier commissions.

Export results in Excel binary file format for analysis by third-party BI applications.

Lead Distribution

As the driving force behind the insurance industry, it’s necessary to track your leads as they come. Insurance software helps you maintain a detailed directory of recorded leads and sort interactions by lead source, status, date and servicing agent.

Embed lead forms directly on the firm’s website and mobile application. Additionally, you can automate all procedures after form submission. It helps track the status of active leads in real time.

CRM

Allow your insurers to access a centralized database of policyholder contacts. It offers a 360-degree view of renewal requests, submissions, expired policies and unpaid premiums to provide best-in-class customer service.

You can create email marketing campaigns and newsletters to engage prospects and cross-sell opportunities. Automate client communications, touchpoints and follow-ups with scheduled birthday greetings, renewal reminders and policy change notifications.

Software Comparison Strategy

Due to the industry’s volatile nature, we cannot simply point you to an insurance software that will be a guaranteed fit for your goals. Your options will vary depending on the nature, scale and size of your organization. Therefore, it’s crucial to start your software selection journey with a list of requirements.

Most insurance software comes equipped with a range of standard features geared towards agency management, customer service and online marketing. In this section, we’ll bring to your attention some defining characteristics of insurance software.

Depending on the size and scope of your organization, you’ll have to decide the importance of mobility. A mobile application with unrestricted access to platform capabilities is a must-have for most mid to large-scale insurance agencies.

The mode of deployment is another important point of contention. You’ll need to choose between an on-premise installation and a Software as a Service (SaaS) model.

If you already have a large, established customer base, you might want to consider alternatives with robust client outreach capabilities. Triggered event alerts and reminders can end up saving a lot of time.

Finally, take into account any migration and integration support. These support services are a big deal for agencies with a reliable system already in place. The ability to quickly and efficiently relocate data, along with integration support for in-service applications, can make the deal much sweeter.

If possible, ask for references from within the insurance industry. Get to know the ins and outs of popular choices. Don’t hesitate to sign up for free trials, if available, to get a first-hand experience of the selected platform. Keep going through your shortlist till you find the right software with compatible features and UI.

Cost & Pricing Considerations

When it comes to pricing, the primary deciding factors are the size of your agency and mode of deployment.

If you choose to go with an on-premise deployment, the cost will depend on the number of physical devices your agency owns. For a cloud-based solution, packages will depend on the total number of employees using the subscription.

In addition to the points stated above, vendors may charge extra for a few other influential factors:

  • Data migration, onboarding and implementation support.
  • Additional resources, such as underwriting and call center services.
  • Website creation and maintenance, and custom branding.

Take some time and weigh your requirements against your budget to figure out exactly how much you’re willing to pay for which service. You can then narrow down your vendor shortlist according to your preferences.

Questions to Ask

Insurance Software Key Questions to Ask

Now let's go over some questions you should ask internally to understand your requirements, as well as key questions to ask vendors.

These questions should help you frame your requirements:

  • What are our primary requirements?
  • What kind of deployment would be favorable for the agency?
  • Are we prioritizing any integrations?
  • Do we need a scalable solution?
  • What’s our total budget?
  • What lines of business do we serve?

These questions will help you communicate your requirements to vendors:

  • Do they offer implementation, onboarding and data migration services?
  • What integrations are supported?
  • What’s their compliance and security posture?
  • Which services incur additional charges?
  • What kind of customer support do they provide? What are the support timings?
  • What’s the average time to market for their clients?
  • Which raters do the platform support?

In Conclusion

Switching to a digital platform is necessary to remain competitive in today’s market. Insurance software significantly improves the efficiency, profitability and consistency of your business processes. It helps automate operational procedures and focus on growth and development. Selecting the right insurance software can be a daunting task. We hope this guide will serve as an essential reference point in your software selection journey.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Technical Content Writer
Shauvik Roy is a Market Analyst at Selecthub. He writes content for the insurance, risk management and legal domains. Hailing from the city of Kolkata, he has a Master's Degree in English from the University of Hyderabad. When he's not busy pitting one software against another, you will find him playing video games, reading sci-fi books or tinkering with his PC.
Technical Research By Rohit Dutta Mazumder
Senior Analyst
Hailing from the serene landscapes of Assam, India, Rohit is a seasoned professional with diverse expertise in several software categories. Armed with a Bachelor of Technology in Mechanical Engineering and an MBA in Operations Management, he brings a unique blend of technical acumen and strategic thinking to the table. His proficiency extends across dynamic fields such as Product Lifecycle Management, Hotel Management, Ecommerce, Accounting and Finance.
Technical Review By Shashank K K
Principal Analyst
After graduating with a Masters in Finance from Trinity College Dublin, K K Shashank's research and detail-oriented skills led them to SelectHub. He has diverse knowledge across various software categories like Accounting, Financial Planning and Analysis, Ecommerce, Risk Management, PLM, Insurance and more since 2020.
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.