Categories   >   Telepsychiatry Software
Last Reviewed: November 15th, 2024

Best Telepsychiatry Software Of 2024

What is Telepsychiatry Software?

Telepsychiatry software presents a groundbreaking approach enabling mental health professionals to provide care virtually. It addresses accessibility hurdles, long wait times, and location constraints common in traditional psychiatric help. Its critical significance lies in facilitating easy and immediate mental health support, contributing to overall client health and wellbeing. Core functionalities include video conferencing, scheduling, billing, and secure messaging. An exciting trend on the rise is the incorporation of AI and machine learning for bespoke healthcare plans. This software is widely relevant to psychiatrists, psychologists, therapists, counsellors, and the larger healthcare industry. Its main limitations are the lack of face-to-face interactions and potential challenges with technology adoption among certain groups. In conclusion, though possible to encounter some hurdles, the overall value proposition of telepsychiatry software rests in its capacity to eliminate barriers to mental healthcare, making therapeutic assistance an easily accessible reality.

What Are The Key Benefits of Telepsychiatry Software?

  • Facilitates remote consultation
  • Overcomes geographical constraints
  • Reduces waiting times
  • Ensures easy scheduling
  • Improves client convenience
  • Promotes continuous care
  • Supports secure messaging
  • Enables automatic billing
  • Allows video conferencing
  • Supports AI-based customization
Read more

Overall

Based on the latest available data collected by SelectHub for 27 solutions, we determined the following solutions are the best Telepsychiatry Software overall:

Doxy.me
Doxy.me
Start Price
$35
Monthly, Freemium
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Doxy.me

Doxy.me telemedicine software has been making waves, but like any tech, it has its fans and its critics. Users rave about how easy it is to use – even for folks who aren't tech-savvy. It's a lifesaver for those who had to quickly switch to telehealth, and patients seem to prefer it over fancier platforms because it's so straightforward. The free version is a major plus, allowing basic telemedicine visits without breaking the bank. However, some users find the video quality a bit shaky at times, especially with iffy internet connections. Plus, the customization options could use some work. Despite these hiccups, Doxy.me shines with its simplicity and affordability, making it a solid choice for healthcare providers who want a no-fuss telemedicine solution, especially solo practitioners or small clinics that are just starting out with telehealth.

Pros & Cons

  • Simple Interface: The platform's intuitive design allows users to easily navigate and conduct telehealth sessions without a steep learning curve. The interface is clean and uncluttered, making it easy to find the features you need.
  • Free Plan Availability: Doxy.me offers a free plan with basic features, making it accessible for individuals or small practices with budget constraints. The free plan includes unlimited call minutes, so you can use it for as long as you need.
  • HIPAA Compliance: The platform prioritizes security and privacy, adhering to HIPAA regulations to ensure the confidentiality of patient information. This is important for healthcare providers who need to protect their patients' privacy.
  • Limited Features in Free Plan: The free plan lacks essential features like screen sharing and file transfer, hindering collaboration and information exchange during consultations.
  • Technical Issues: Users frequently report problems with call quality, connection stability, and video freezing, disrupting the flow of virtual appointments and frustrating both patients and providers.
  • Privacy Concerns: Some users have expressed concerns regarding data security and privacy, as Doxy.me collects certain user information, raising questions about its handling and potential vulnerabilities.

Key Features

  • Security: Data is encrypted, and client information is never stored. This helps to ensure adherence to HIPAA, GDPR, PHIPA, PIPEDA, and HITECH regulations. 
  • Live Chat: Use text-based communication to connect with clients and colleagues. Available while on calls with other clients. 
  • Patient Queue: See when clients check in for appointments. Use the patient queue to then seamlessly switch between patient calls. 
  • Business Associate Agreement: All accounts are provided with a HIPAA-required BAA, including the basic, free accounts. 
  • Custom Branding: Building a brand is essential for professional organizations, even in the healthcare industry. Personalize an account to reflect the brand that patients already know and trust. 
  • Dedicated Landing Page: Patients are put at ease when arriving at a landing page that reflects the branding and reputability of a trusted health care provider. 
  • Personalized Subdomain: Patients can quickly navigate to a provider’s account by entering the custom link to that account into a web browser. 
  • Waiting Rooms: Add video, images and text to waiting rooms for patients to view before appointments. 
  • Analytics: Use the provided data relevant to trends and usage to efficiently determine areas of success and which need improvement. 
  • HD Video/Audio: High-quality video and audio offer peace of mind for healthcare professionals when it comes to conducting telemedical appointments. Be sure you see and hear everything patients have to share. 
  • Peer-to-Peer Meetings: Don’t simply connect with patients. Health care professionals with the Clinic or Enterprise packages can also connect with colleagues using video, audio and chat functions. 
  • Shared Access: Users can share access to their designated rooms with colleagues, making it easier for patients and healthcare providers when unforeseen circumstances arise. 
  • Admin Capabilities and Controls: Take control of the account through abilities such as adding and removing users, brand customization and more. 
  • Meeting History: Save time by automatically recording information about meetings with patients, such as time, date and length of an appointment. 
simplepractice
simplepractice
Start Price
$29
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked simplepractice

SimplePractice features a user-friendly interface and a complete set of tools for managing day-to-day medical operations. It offers advanced features such as HIPAA-compliant telehealth, a robust customer portal and a wide range of planning and notes options such as Wiley Planners, pre-built templates and a customized form-creation tool. Like many software solutions, there is a learning curve to master the features provided. Customer support is friendly and responsive. Many, however, wished it offered immediate phone support for a more streamlined workflow. Reviewers noted that it offers limited customization and would like the ability to add multiple people to video sessions.

Pros & Cons

  • Functionality: Around 97% of users who referred to functionality said it offers a comprehensive set of tools making it a one-stop-shop to manage day-to-day operations.
  • User-Friendly: All reviewers who mentioned ease of use liked that it provides an intuitive, user-friendly interface making it easy to use and deploy.
  • Customer Service: More than 82% of reviewers referring to customer support noted that included professional services are responsive and pleasant.
  • Seamless Billing: All users who specified billing liked that it allows structuring of each individual client's payments with ease.
  • Limited Customization: SimplePractice offers limited customization options, making it difficult to tailor the software to specific practice needs.
  • Glitches and Bugs: Users have reported experiencing frequent glitches and bugs within the software, leading to disruptions in workflow.
  • Lack of Integration: SimplePractice lacks seamless integration with other essential software, such as electronic health records (EHRs) and billing systems.
  • Limited Reporting Capabilities: The reporting features in SimplePractice are considered basic and may not provide the necessary insights for practice management.
  • Customer Support Issues: Users have expressed concerns about the responsiveness and effectiveness of SimplePractice's customer support team.

Key Features

  • Client Portal: View billing information, medical history, lab results and more using the designated portal. Clients can schedule appointments, send messages and video chat with their providers online. 
  • Telehealth: Conduct secure online appointments with clients from anywhere, on any device. Clients are given a link to begin a telehealth appointment without requiring an account or password. 
  • Billing: Helps run credit cards quickly and collects payments automatically. Credit cards can be processed using a phone, while cards can be stored with bank-level security. 
  • Scheduling: Schedule appointments, send automated reminders, and sync appointments to Google, iCal, or Outlook calendar with online booking. 
  • Claims Management: File claims faster and more accurately by doing so electronically. Claims can be created, submitted and tracked from one central place. 
  • Mobile Apps: Available on iOS and Android, users can manage appointments, process payments, send client intakes, view client information and more. 
Updox
Updox
Start Price
$50
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Updox

Updox receives generally positive feedback from users, particularly in the areas of security, patient engagement, and workflow efficiency. Many users praise its seamless integration with existing EHR/PMS systems, simplifying appointment scheduling and communication. One user stated, "Updox has streamlined our telehealth workflow tremendously. We can now schedule, conduct, and document visits all within one platform." Another strength of Updox is its emphasis on patient engagement. Patients appreciate the convenience of secure messaging, online appointment booking, and access to medical records. "Updox has made it so much easier to communicate with my doctor," shared a patient. "I can send messages, schedule appointments, and even view my test results online." However, some users have reported a steeper learning curve compared to other telehealth solutions and limitations in customization options. Additionally, occasional technical issues and challenges with customer support have been mentioned. One user commented, "Updox took a bit longer to learn than other platforms I've used, and I wish there were more customization options available." Overall, Updox appears to be a strong contender in the telehealth space, particularly for larger healthcare organizations. Its robust features, commitment to security, and focus on patient engagement make it a compelling option for those seeking a comprehensive solution. However, potential users should be aware of the steeper learning curve and limited customization options before making a decision. When compared to competitors like Doximity and Kareo Telehealth, Updox seems to set itself apart with its broader range of features and emphasis on patient engagement. Doximity primarily focuses on secure communication, while Kareo Telehealth offers a more basic telehealth experience. Updox's ability to integrate with various EHR/PMS systems and provide features like secure document sharing and e-signatures also gives it an edge. Ultimately, the best telehealth solution depends on individual needs and priorities. Updox's strengths in security, patient engagement, and workflow efficiency make it a strong option for those seeking a comprehensive platform. However, users should be aware of the learning curve and limited customization options before making a decision.

Pros & Cons

  • Easy Access to Care: Provide patients the care they need from the comfort of their homes. Serve clients who have mobility issues or live far away from medical facilities.
  • Focus on Patients: Allow patients to connect with doctors and get the information they need to be more involved in their own healthcare.
  • Better Care Delivery: Doctors can use telemedicine software to give patients more complete and personalized care. They can monitor their patient’s health and recovery levels, and provide feedback in real time.
  • Cost-Efficiency: Patients don’t need to travel long distances to see their doctor in person, leading to higher cost savings.
  • Connection Issues: Sometimes, telemedicine software has glitches, such as spotty connections, fuzzy video or launch delays, leading to interrupted or incomplete appointments.
  • Incomplete Diagnosis: Unlike in-person visits, the software might not give doctors all the information they need. This can make it hard to figure out exactly what's wrong with patients and create the best treatment plan.
  • Limited Personalization: Telemedicine visits can sometimes feel less personal than seeing your doctor face-to-face, which might leave patients feeling disconnected or alone.

Key Features

  • Video Chat: Connect anytime, anywhere with patients using HIPAA-compliant Video Visits. Host group calls (up to 19 participants), including care teams, family or staff. Mimic in-person visits with a virtual waiting room, capture screenshots, share your screen and take notes directly within the video call.
  • Payment: Reduce the amount of time it takes to receive payment while easing the process for patients by using included payment options.
  • Electronic Fax: Enable users and patients to sign important documents virtually with digital fax functionality, limiting the need for in-person contact. Such tasks can be completed on any device, providing a convenient and simple option for all parties involved.
  • Digitized Forms: Boost office efficiency and reduce time spent on manual data tasks with electronic forms. Organize, store and retrieve important documentation digitally.
  • Patient Portal: Ensure round-the-clock access to all important information a patient may need. Patient can use the portal as a hub for making payments, accessing medical records and receiving notifications about appointments and other vital information.
  • Direct Messaging: Tap into a network of healthcare professionals to securely communicate with other providers.
  • Reminders: Minimize cancellations and missed appointments, along with time and money lost, through personalized patient reminders.
  • Targeted Broadcasting: Save time and effort using the broadcast function to disseminate information among clientele. Specify limitations by choosing certain demographics, so patients receive relevant information without being bombarded by every announcement.
athenahealth
athenahealth
Start Price
$140
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked athenahealth

User reviews paint a compelling picture of athenaOne's strengths and weaknesses. Many users laud its intuitiveness and efficiency, comparing it favorably to Epic in particular. "Charting a patient in athenaOne takes half the time compared to Epic," one user shared, highlighting the streamlined interface. Another user raved about the integrated functionalities, stating, "The way athenaOne links billing and scheduling saves us so much time compared to our previous system, which kept everything siloed."

However, some users expressed frustrations with limited customization options and occasional hiccups in customer support. "I wish athenaOne offered more granular control over customizing templates and workflows like you can in Epic," commented one user, seeking greater personalization. Another mentioned, "Customer support can be a mixed bag. While they're sometimes helpful and prompt, I've also had experiences with long wait times and inconsistent responses."

Overall, user reviews suggest athenaOne shines in user-friendliness, comprehensive features, and workflow efficiency, rivaling even industry giants like Epic in these aspects. While some limitations around customization and support exist, athenaOne remains a strong contender in the EHR market, offering a user-friendly and feature-rich experience for healthcare providers looking to optimize their practice operations.

Pros & Cons

  • Streamlined Workflow: Reduces manual data entry and automates tasks, saving time and improving efficiency.
  • Improved Patient Care: Enhances communication and collaboration between providers, leading to better patient outcomes.
  • Enhanced Reporting & Analytics: Provides real-time insights into practice performance and patient data, enabling data-driven decision making.
  • Mobile Accessibility: Offers mobile app for charting, scheduling, and patient communication, improving flexibility and accessibility.
  • Customizable Interface: Allows tailoring the platform to specific practice needs and workflows, improving user experience.
  • Positive User Reviews: Consistently praised for its ease of use, intuitive interface, and helpful support team.
  • Learning Curve: Initial setup and training can be time-consuming for some users.
  • Cost: Subscription fees may be higher compared to some basic EHR systems.
  • Glitches and Bugs: Occasional reports of technical issues and bugs in the platform.
  • Limited Customization Options: Some users wish for more granular control over customization features.
  • Integration Challenges: Integration with certain legacy systems can be complex.
  • Customer Support: Mixed experiences with customer support response times and quality.

Key Features

  • Patient Charting: Electronic medical records (EMR) with customizable templates, comprehensive charting tools, and integrated clinical decision support.
  • Scheduling: Online appointment scheduling, customizable appointment reminders, and patient wait time tracking.
  • Billing and Coding: Integrated billing and coding functionality, claims management, and revenue cycle reporting.
  • Patient Portal: Secure online access for patients to view medical records, schedule appointments, communicate with providers, and manage billing.
  • Telehealth: Integrated video conferencing capabilities for virtual patient visits.
  • Mobile App: Access to patient records, charting, and communication on mobile devices.
  • Reporting and Analytics: Robust reporting tools for clinical, financial, and operational performance.
  • Integration: Connectivity with labs, pharmacies, imaging centers, and other healthcare systems.
  • Security and Compliance: HIPAA-compliant security measures to protect patient data.
  • Customization: Ability to tailor the system to meet specific practice needs.
  • Support: Comprehensive training, support, and resources available.
MDLIVE
MDLIVE
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked MDLIVE

MDLIVE has carved out a niche for itself in the telehealth arena, offering a convenient and accessible platform for patients seeking virtual medical consultations. Users frequently praise the platform's ease of use and intuitive interface, highlighting the straightforward appointment scheduling process and the ability to connect with healthcare professionals from the comfort of their own homes. This accessibility is particularly valuable for individuals with mobility issues, those residing in remote areas with limited healthcare options, or busy professionals seeking efficient healthcare solutions.

However, MDLIVE is not without its drawbacks. Some users express concerns regarding the availability of specialists and the potential for longer wait times compared to traditional in-person visits. Additionally, while the platform strives to provide comprehensive care, certain complex medical conditions may necessitate in-person evaluations and specialized equipment, limiting the scope of telehealth services. Despite these limitations, MDLIVE remains a valuable tool for addressing a wide range of non-emergency medical needs, including common illnesses, mental health support, and prescription refills.

In comparison to its competitors, MDLIVE distinguishes itself through its extensive network of board-certified physicians and its commitment to providing quality care. The platform's emphasis on patient satisfaction is evident in its user-friendly interface and its efforts to streamline the virtual care experience. MDLIVE is particularly well-suited for individuals seeking convenient and accessible healthcare solutions for non-emergency medical concerns. Its user-friendly platform and extensive network of healthcare professionals make it an attractive option for those who value flexibility and efficiency in managing their healthcare needs.

Pros & Cons

  • Convenience: Scheduling appointments is easy and can be done online or through the app, with same-day appointments often available. This eliminates the need to take time off work or travel to a doctor's office.
  • Cost-Effective: MDLIVE can be a more affordable option compared to traditional in-person doctor visits, especially for those without insurance or with high-deductible plans. This is because virtual visits typically have lower fees.
  • Wide Range of Services: MDLIVE offers a variety of services, including urgent care, mental health care, and dermatology. This means that users can get care for a variety of conditions without having to see multiple providers.
  • Access to Specialists: MDLIVE provides access to specialists who may not be available in the user's local area. This is especially beneficial for those who live in rural areas or who have difficulty finding specialists who accept their insurance.
  • Technical Issues: Users frequently report problems with the MDLIVE app and website, such as difficulty logging in, scheduling appointments, and connecting with doctors. These technical glitches can lead to frustration and delays in receiving care.
  • Limited Doctor Availability: Depending on your location and insurance plan, finding available doctors on MDLIVE can be challenging, especially for specialized care or during peak hours. This limitation can result in longer wait times and difficulty accessing the specific medical expertise you need.
  • Insurance Coverage and Costs: While MDLIVE accepts many insurance plans, coverage and out-of-pocket costs can vary significantly. It's essential to verify your insurance benefits and understand potential fees before using the service to avoid unexpected expenses.
  • Prescription Limitations: MDLIVE doctors may have restrictions on prescribing certain medications, particularly controlled substances, due to state regulations and telehealth guidelines. This can be inconvenient for patients who rely on specific prescriptions for ongoing conditions.

Key Features

  • Remote Monitoring: Track patient data through monitoring devices at all times of day. Get instant monitoring reports that speed up diagnosis. 
  • Referral Management: Improve communication between physicians, staff and patients through a streamlined referral process.  
  • Wellness Screenings: Organize annual checkups and treatment plans to provide better care for patients. Offer support and guidance to clear doubts and questions about their care regimen.  
  • Appointment Scheduling: Remove the manual and repetitive work of managing schedules. Provide appointment booking to patients through the portal according to their own preferred time.  
  • Patient Engagement: Encourage patients to actively engage in their care plans and make necessary decisions to help them maximize their health outcomes.  
  • Online Forms: Allow patients to access and fill out their treatment forms online from the website. Speed up admissions and billing with quick form submissions and processing.  
DrChrono
DrChrono
Start Price
$250
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked DrChrono

So, I got the chance to get a free trial access to DrChrono, and here are the key highlights:

  • The platform stands out for its intuitive design, extensive features and customization capabilities.
  • The software is accessible on any device with internet connectivity.
  • Data import from other EHR systems is supported but with certain limitations.
  • It offers four pricing plans and a free trial is available for potential users.

It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.

One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.

And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?

However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.

If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.

They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?

We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

Pros & Cons

  • Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
  • Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
  • Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
  • Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
  • Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
  • Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.

Key Features

  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
Amwell
Amwell
Start Price
$109
Per Visit, Usage-Based
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Amwell

Stepping into the realm of telehealth, Amwell emerges as a prominent platform connecting patients with healthcare providers remotely. User feedback from the past year paints a picture of both strengths and weaknesses, shaping our understanding of where Amwell excels and where it may fall short. Let's delve into the nuances of these reviews to uncover the essence of the Amwell experience.

Amwell's accessibility and user-friendly interface consistently earn praise. Patients appreciate the convenience of scheduling appointments and connecting with healthcare professionals from the comfort of their homes. The platform's intuitive design simplifies navigation, making it easy for users of all technological backgrounds to access care. This ease of use is particularly significant for individuals with mobility issues, those in remote areas, or those with busy schedules, as it eliminates the need for travel and waiting rooms. However, some users express concerns about the cost of Amwell's services, finding the fees for virtual consultations to be higher than expected. Additionally, the availability of healthcare providers can vary depending on location and specialty, potentially leading to longer wait times or limited options for certain patients.

In comparison to similar telehealth platforms, Amwell stands out with its comprehensive range of services. Beyond primary care, Amwell offers access to specialists in various fields, including mental health, dermatology, and urgent care. This breadth of options caters to diverse healthcare needs, providing a one-stop shop for virtual medical consultations. However, it's important to note that Amwell's network of providers may not be as extensive as some competitors, potentially limiting choices for patients seeking specific specialists or those residing in certain regions. Overall, Amwell appears well-suited for individuals seeking convenient and accessible telehealth services across a wide spectrum of healthcare needs. Its user-friendly platform and diverse range of providers make it a valuable tool for those navigating the evolving landscape of virtual care. However, potential users should consider the cost and provider availability in their area to determine if Amwell aligns with their individual requirements and preferences.

Pros & Cons

  • Convenience: Users appreciate the ability to access healthcare professionals from the comfort of their own homes, eliminating the need to travel to a physical clinic.
  • Accessibility: Amwell offers a wide range of healthcare services, including urgent care, therapy, and psychiatry, making it a convenient option for individuals with diverse healthcare needs.
  • Cost-Effectiveness: For many users, Amwell provides a more affordable alternative to traditional in-person healthcare, especially for those with high-deductible insurance plans or limited access to in-network providers.
  • Time Savings: Virtual appointments often have shorter wait times compared to in-person visits, allowing users to receive care more quickly and efficiently.
  • Technical Issues: Connection problems and app crashes during telehealth appointments can disrupt care delivery and frustrate patients seeking timely medical advice.
  • Wait Times: Long wait times to connect with a healthcare provider can be inconvenient and deter individuals seeking immediate medical attention, especially for urgent care needs.
  • Limited Scope of Care: The platform may not be suitable for all healthcare needs, particularly those requiring physical examinations or specialized equipment, potentially limiting its usefulness for certain patients.
  • Insurance Coverage: Amwell's acceptance by insurance providers can vary, and out-of-pocket costs for consultations may be a concern for some users, impacting accessibility and affordability.

Key Features

  • 24/7 Access: Provide access to healthcare professionals at any time, 365 days a year, without scheduling an appointment. Patients can sign on, select from available doctors based on the nature of the visit and meet using secure, HIPAA-compliant video calls. 
  • The Exchange: Access a network of professionals in varying areas of the healthcare industry allows users to communicate and exchange services to provide the specific care patients need. Keep existing clientele while expanding into markets unreachable without the support of telemedicine. 
  • EHR and Branding: Integrate with EHRs to seamlessly incorporate telemedicine into a provider’s existing workflow. Customize user interface and branding to create a familiar and comfortable experience for patients accessing telemedical care. 
  • Modules: Select a pre-existing module tailored to the telemedicine use-case needs of specific healthcare fields. Spend less time establishing your telehealth program and more time assisting patients. 
  • Prescriptions: Providers can send electronic prescriptions to a patient’s specified pharmacy. 
  • Mobile App: Providers and patients can download a mobile app to access or provide health care from anywhere, any time. 
  • Carts: Telemedicine carts offer a means for remote physicians to provide care at a patient’s side. Add peripheral equipment to these carts to collect and share diagnostic data with remote physicians to conduct full examinations. 
  • Kiosks: Install a telemedicine kiosk at a clinic’s physical location to provide clientele with additional resources and access to remote physicians. 
  • Hospital Television: Expand telemedicine care into every patient room of a clinic. These kits allow remote doctors to directly access patient rooms for monitoring, observation or private consultations. 
  • Touchpoint Tablet: Add this software to a clinic’s tablets to allow remote physicians access to patients in any room. 
  • TytoCare: Partnered with TytoCare, these devices can be integrated with telemedicine solutions so providers can offer a complete examination of patient vitals from a distance. 
Mend
Mend
Start Price
$295
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Mend

Mend has carved out a unique space for itself in the realm of task management software, particularly for telemedicine. User feedback over the past year highlights its strengths, weaknesses, and what sets it apart from the competition.

Reviewers consistently praise Mend for its user-friendly interface and intuitive design, making it easy for healthcare professionals to navigate and manage their tasks efficiently. The platform's automation features, such as appointment scheduling and reminders, are also highly valued for their ability to streamline workflows and reduce administrative burdens. However, some users note that Mend's customization options could be more extensive, particularly for larger healthcare practices with complex workflows.

Compared to similar products, Mend stands out with its robust telemedicine integration, allowing for seamless virtual consultations and remote patient monitoring. This feature has proven to be invaluable for healthcare providers seeking to expand their reach and provide more accessible care options. Additionally, Mend's focus on security and compliance ensures that sensitive patient data is protected, which is a critical consideration for healthcare organizations.

In conclusion, Mend is best suited for healthcare professionals and practices looking for a user-friendly, telemedicine-focused task management solution. Its intuitive design, automation features, and emphasis on security make it an ideal choice for those seeking to improve efficiency and enhance patient care in the digital age. It's important to note that the software landscape evolves rapidly, so it's always a good idea to check for the latest information and updates directly from Mend and other providers to make the most informed decision for your needs.

Pros & Cons

  • Convenient and Accessible: Mend offers a user-friendly platform for scheduling and attending virtual appointments, eliminating the need for physical travel and reducing wait times. The platform is accessible from various devices, including smartphones and computers, making it convenient for patients to connect with healthcare providers from the comfort of their own homes.
  • Wide Range of Specialties: Mend provides access to a diverse network of healthcare professionals across various specialties, including primary care, mental health, and specialized care. This allows patients to find the appropriate provider for their specific needs without the limitations of geographical location.
  • Secure and HIPAA Compliant: Mend prioritizes patient privacy and data security by adhering to HIPAA regulations. The platform employs encryption and other security measures to protect sensitive health information, ensuring confidentiality and compliance with industry standards.
  • Limited Scope of Care: Mend primarily focuses on urgent care needs, so it may not be suitable for individuals seeking specialized medical attention or ongoing chronic disease management.
  • Technology Dependence: The platform's reliance on technology can pose challenges for users with limited digital literacy or those in areas with unreliable internet connectivity.
  • Insurance Coverage: While Mend accepts various insurance plans, coverage and out-of-pocket costs can vary, potentially leading to unexpected expenses for patients.

Key Features

  • Telemedicine/Telepsychiatry: Provide device-agnostic HIPAA-compliant individual or group telemedicine sessions with HD video, low bandwidth requirements, secure messaging with timestamps and a virtual waiting room. Offers a drawing canvas, screen and file sharing. 
  • Patient Scheduling: View and manage all kinds of appointments, including recurring and virtual appointments, and handle reschedules and cancellations. Patients can self-schedule from the practice website and receive reminders via text, email or call. 
  • Digital Forms and Resources: Enable patients to fill intake and registration forms digitally through secure links. Send any digital content, such as medical records, videos, treatment plans, surveys and more through links. 
  • Predictive Analytics: Leverage its historical data-driven machine learning algorithm to predict no-shows and cancellations with over 90% accuracy. 
  • Interoperability: Offers a huge list of prebuilt EMR, EHR and PMS integrations with complete calendar and patient data sync to seamlessly integrate patient engagement with other practice workflows. It offers a configurable API to facilitate custom integrations. 
  • Security and Compliance: Maintain data compliance and security with HIPAA-compliant telemedicine, predictive analytics and patient messaging, self-scheduling, appointment reminders and registration. Ensures compliance with various other regulations, such as HITECH, E-Sign, COPPA and more. 
Teladoc Health
Teladoc Health
Start Price
$89
Per Visit, Usage-Based
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Teladoc Health

Teladoc Health, a prominent player in this space, has attracted a range of user feedback, offering valuable insights into its strengths and weaknesses.

Users frequently commend Teladoc Health for its accessibility and user-friendly interface. The ability to connect with healthcare professionals remotely through video conferencing, chat, or phone calls resonates with individuals seeking convenient care options. This is particularly beneficial for those residing in remote areas with limited access to in-person medical services or those with mobility issues. Teladoc Health's extensive network of doctors further enhances its appeal, as users often report ease in finding available physicians.

However, Teladoc Health is not without its drawbacks. A recurring concern among users is the cost associated with the service. The pricing structure, which may involve subscription fees or per-consultation charges, can be a deterrent for budget-conscious individuals. Additionally, while Teladoc Health boasts a large network of doctors, availability can vary depending on location and specialty. Some users have expressed frustration with longer wait times or difficulty finding specialists within their network.

In comparison to competitors like Amwell and Doctor on Demand, Teladoc Health distinguishes itself through its comprehensive range of services, encompassing primary care, mental health support, and chronic condition management. This breadth of offerings caters to diverse healthcare needs, making it a suitable choice for individuals seeking a holistic virtual care solution.

Considering its strengths and weaknesses, Teladoc Health emerges as an ideal option for individuals prioritizing convenience and accessibility in their healthcare experience. Its user-friendly platform and extensive network of doctors make it particularly well-suited for those with busy schedules, limited mobility, or residing in underserved areas. However, individuals with cost constraints or requiring specialized care may need to explore alternative options or carefully evaluate the financial implications before committing to Teladoc Health.

Pros & Cons

  • Convenience: Users appreciate the ability to access healthcare from the comfort of their own homes, eliminating the need to travel to a doctor's office or clinic. This is particularly beneficial for individuals with mobility issues, busy schedules, or those residing in remote areas with limited healthcare options.
  • Cost-Effectiveness: Teladoc Health often presents a more affordable alternative to traditional in-person medical visits, especially for individuals with high-deductible health plans or those without insurance. The platform's transparent pricing structure allows users to understand the costs upfront, avoiding unexpected medical bills.
  • Wide Range of Services: Teladoc Health offers a comprehensive selection of healthcare services, encompassing non-emergency medical care, mental health support, and dermatology consultations. This diverse range of services caters to various healthcare needs, providing users with a convenient one-stop solution.
  • Accessibility: Teladoc Health's services are available 24/7, ensuring that users can access medical care whenever needed, even outside of regular office hours or on weekends. This accessibility is particularly valuable for addressing urgent healthcare concerns or managing chronic conditions that require ongoing monitoring.
  • Limited Scope of Care: The platform may not be suitable for urgent medical issues or complex diagnoses requiring in-person examinations or specialized equipment.
  • Technical Issues: Connectivity problems or glitches with the platform can disrupt appointments and hinder the quality of care.
  • Wait Times: Depending on doctor availability and demand, patients may experience significant wait times for appointments.
  • Insurance Coverage: While Teladoc accepts many insurance plans, coverage and out-of-pocket costs can vary, potentially limiting accessibility for some patients.
  • Continuity of Care: Establishing ongoing relationships with specific doctors can be challenging, potentially impacting the continuity of care for patients with chronic conditions or complex medical histories.

Key Features

  • Secure Video: Connect with patients using secure, HIPAA-compliant video calls to hold appointments remotely. 
    • Connect Embedded: Embed video functions directly into a provider’s EHR and other third-party applications to seamlessly incorporate video communication into an existing workflow. 
  • User Dashboard: View and customize the components of a single provider’s virtual health care platform in a single place. 
    • Patient Queue: See when patients check in for appointments. Set filters to prioritize patient appointments. 
    • Daily Snapshot: View a snapshot of a particular day’s scheduled appointments, meetings and events. 
  • Modules: Customize workflow modules to view a patient’s continuous health care progress in a single place. Combine modules to further customize workflows. 
    • Intake: Take the patient intake process online with customized forms. Automate the process with self-check-in services. 
    • Coordinator: Access communications in real time to stay connected with patients and colleagues. Receive notifications for scheduled and on-demand appointments, including locations — whether online or in person. 
    • Smart Notes: Take notes and document patient information during virtual visits. Connect smart notes to an EHR system to keep patient information together and accessible from anywhere. 
    • Imaging: Securely store images, such as X-rays, alongside patient records. Use the enterprise viewer to access images across a health care network. 
    • Analytics: Access data related to patients, clinical outcomes and finances in real time. 
  • Cloud-based: Connect and store health care records online so they’re accessible from anywhere, anytime. 
  • Scheduling: Incorporate online scheduling into an existing workflow. Allow patients to virtually schedule appointments or request on-demand care. 
Qualifacts InSync
Qualifacts InSync
Start Price
$94
Per user, Per month
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Qualifacts InSync

Insync receives generally positive user reviews, particularly from small and medium-sized practices. Users praise its user-friendly interface, improved communication efficiency, reduced administrative burden, and enhanced patient satisfaction. One user noted, "Insync has streamlined our workflows tremendously, freeing up valuable time for patient care." Others appreciate its seamless integration with existing EMR systems. A user commented, "I no longer need to switch between multiple platforms, saving me time and frustration." However, some users have expressed concerns about the limited customization options and occasional technical glitches. One user stated, "While I love the core features, I wish I had more flexibility in customizing the interface to my specific needs." When compared to competitors, users believe Insync stands out due to its robust reporting capabilities and telemedicine functionality. A user claimed, "Insync's reporting tools provide valuable insights into our practice performance, allowing us to make data-driven decisions." Another user remarked, "The built-in telemedicine feature has been a game-changer for our practice, improving access to care for patients who live in remote areas." Overall, Insync is a well-regarded EMR platform that offers a comprehensive set of features to improve practice efficiency and patient engagement. While some limitations exist, its strengths and differentiating factors make it a compelling choice for many healthcare providers.

Pros & Cons

  • Customer Support: The service team is knowledgeable and responsive according to 92% of users mentioning this aspect.
  • Customization: The ability to customize according to the needs of the facility is a key benefit, according to 96% of user feedback on this feature.
  • User-Friendly: Easily navigable interface and templates are noted by 90% of users who mentioned this aspect.
  • Limited customization options: Users report InSync offers less flexibility in tailoring workflows and interfaces compared to competitors.
  • Occasional technical glitches: While generally reliable, users experience intermittent technical issues that disrupt their workflow.
  • Learning curve for new users: While user-friendly, the platform's comprehensive features require initial investment in user training and familiarization.
  • Limited reporting capabilities: While reporting features exist, they may not provide the level of detail and customization required by some practices.
  • Cost may be prohibitive for some practices: Compared to some competitors, InSync's pricing can be higher, particularly for smaller practices.

Key Features

  • Telemedicine: Schedule online appointments, check patient history and manage medication electronically. Recognize any potential drug-to-drug or drug-to-allergy interactions based on medication history or diagnosis. 
  • Patient Portal: Physicians can communicate with patients via messaging or video conference calls, as well as make updates to their health plan, using the patient portal. Both physicians and patients can look up lab results. 
  • Clearinghouse: Manage insurance claim submissions and avoid denied claims for faster reimbursement. Before submission, claims are automatically swept and scrubbed of any mistakes or coding errors to avoid rejection. 
  • Patient Progress: Track important patient data to identify patterns, address health issues before they worsen and monitor progress to determine treatment effectiveness. 
  • Global View: One centralized location with an easily navigable dashboard of all tools and features helps manage workflows and operations. 
  • Revenue Cycle Management: Educate staff on why claims are denied in the first place, receive an analysis of denial trends and recommendations on how to fix denied claims, and eliminate recurring denials. 
  • Credit Card Processing: Conduct seamless transactions while avoiding costly chargebacks, increasing patient convenience when updating information and making electronic payments. Avoid potential fines associated with lost, stolen or counterfeit credit cards. 

COMPARE THE BEST Telepsychiatry Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Telepsychiatry Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Doxy.me
$35
Monthly, Freemium
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Doxy.me
simplepractice
$29
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
simplepractice
Updox
$50
Per Provider, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Updox
athenahealth
$140
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
athenahealth
MDLIVE
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
MDLIVE
DrChrono
$250
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
DrChrono
Amwell
$109
Per Visit, Usage-Based
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Amwell
Mend
$295
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Mend
Teladoc Health
$89
Per Visit, Usage-Based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Teladoc Health
Qualifacts InSync
$94
Per user, Per month
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Qualifacts InSync

All Telepsychiatry Software (27 found)

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Doxy.me

by Doxy.me
Doxy.me
Doxy.me is a HIPAA-compliant solution that offers video conferencing and virtual waiting rooms to mental health practices and healthcare providers. Users can conduct HD quality video conferencing sessions while patients can chat live with the providers. A clinician dashboard helps care providers transition between sessions while listing upcoming appointments.It records meeting histories like call duration, patient details and appointment date while allowing patients to check in online. Practices can customize waiting rooms by allowing providers to send images and videos to patients before the onset of sessions. It is accessible by any Android and iOS device.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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simplepractice

by Simple Practice
simplepractice
SimplePractice is a solution used by health and wellness professionals to manage their operations and provide efficient care. Physicians can offer consultations over HIPAA-compliant videos while accessing patient history and previous prescriptions. It allows users to access notes, scheduling and billing all in one central place. Practices rely on it for documentation, charting and claims management. Users can access it from anywhere and at any time, including on their mobile devices.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Updox

by Updox
Updox
Updox provides virtual and in-person care solutions to patients and healthcare practices. It offers secure messaging, patient portals, online scheduling and eSignatures all in one place, making it easier for patients to get in touch and for you to manage every aspect of their care.Patients can schedule appointments and pay bills online, saving you time on admin tasks. It also connects with many different electronic health record (EHR) systems, so you don't have to enter information twice.Users appreciate Updox's helpful customer support team and user-friendly interface. Based on the size of your practice and specific requirements, Updox offers four pricing plans. To learn more, schedule a call with a consultant. Pros Easy to use Intuitive interface Patient self-service EHR integration HIPAA compliant Cons Occasional glitches Limited customization Cost can be high Learning curve Limited reporting
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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athenahealth

by athenahealth
athenahealth
AthenaOne is a cloud-based electronic health record (EHR) software designed to streamline clinical workflows and administrative tasks for healthcare providers. It is most suited for small to medium-sized practices and clinics seeking a comprehensive EHR solution with robust features and a user-friendly interface. Key benefits include improved patient care coordination, enhanced clinical decision-making, and increased practice efficiency. Popular features include patient charting, scheduling, billing, and reporting. AthenaOne is often praised for its intuitive design and ease of use, as well as its robust integration capabilities with other healthcare systems. Pricing is typically based on the number of providers and features required, with monthly subscription fees as the common payment model. Pros Easy navigation Robust features Secure patient data Seamless billing Customizable templates Cons Potentially high cost Learning curve for new users Limited customization Occasional technical glitches Customer support response time
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
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MDLIVE

by MDLIVE
MDLIVE
MDLIVE is a comprehensive telehealth software designed to facilitate virtual healthcare services, making it an ideal solution for patients seeking convenient access to medical and mental health professionals from the comfort of their homes. It stands out for its user-friendly interface and a wide range of services, including urgent care, behavioral health sessions, and dermatological consultations. One of the key benefits of MDLIVE is its ability to provide immediate access to healthcare professionals, which is particularly beneficial for individuals with busy schedules or those living in remote areas. The platform is equipped with popular features such as easy appointment scheduling, secure messaging, and electronic prescription services, enhancing the overall patient experience. When compared to similar products, users often highlight MDLIVE's reliability and the quality of care provided. Pricing for MDLIVE services varies, typically depending on the type of consultation and payment is usually on a per-visit basis, making it a flexible option for users with different needs and budgets.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
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Platform
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DrChrono

by drchrono
DrChrono
DrChrono is a cloud-based EHR and medical billing solution that replaces the chaos of paper charts and separate systems with a single, easy-to-use platform for managing all aspects of a medical practice.For doctors, this means: Effortless Access to Patient Information: Imagine having a patient's medical history — allergies, medications, past visits — at your fingertips. Simplified Appointments and Prescriptions: Schedule appointments and send prescriptions electronically in just a few clicks.For patients, it means: Taking Control of Their Health: Book appointments, communicate with their doctor and access their own records through the patient portal. Staying on Track: Receive automated reminders for appointments and medication refills.And for the practice as a whole, the system helps: Get Paid Faster: Automate billing and insurance claims to reduce errors and speed up payments. Improve Financial Health: Track outstanding payments and identify potential billing issues. Negotiate Better Rates: Gain insights to negotiate more effectively with insurance companies.We tested the system to see how it works in real-world scenarios. Here’s what we think: while mastering the billing module may require some effort and billing data import has limitations, the system’s intuitive interface and accessibility from any device make it a user-friendly option.A free trial and flexible pricing plans allow you to explore its potential and determine the right fit for your practice.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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Amwell

by American Well Corporation
Amwell
Amwell is a cloud-hosted solution designed for practices of all sizes that unifies healthcare providers with patients through a structured process. It offers services like online doctor visits, urgent care, online mental health treatment and therapy. Patients can connect directly with doctors without booking a prior appointment using the ask me function.It offers capabilities including doctor scheduling, customizations, real-time patient data, self-scheduling, messaging, multi-way video, deep healthcare integration, advanced analytics, medical history access and mobile SDK. Patients can use virtual waiting rooms, photo viewing, pre and post-visit reviews. It also helps patients with medical claims and reimbursements.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Mend

by Mend VIP
Mend
Mend is an integrated AI-enabled solution for medical practices to streamline patient engagement and telehealth services. It enables secure one-on-one or group telehealth and telepsychiatry sessions with remote accessibility from any device. It also streamlines intake and appointment scheduling and lets patients self-schedule and receive intake forms, reminders and more. Practices can utilize its unique predictive module to minimize no-shows and cancellations and maximize revenues. HIPAA Compliant, practices can connect it to the rest of their clinical workflows with ease. Customers can opt for its Free, Now or Pro plan with varying degrees of functionality, training and support.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Teladoc Health

by Teladoc Health
Teladoc Health
Teladoc Health is an online solution that connects health care professionals to patients via app, video and phone. Patients can receive prescriptions and medical attention online without visiting doctors in person. It provides services for overall wellbeing, acute illnesses and complex health care needs.Patients can schedule a voice or video call with a certified doctor and complete a medical history form online. Doctors can use it to prescribe medication, except controlled substances, and get them electronically delivered to patients through pharmacies. Native mobile apps for iOS and Android help patients schedule online appointments from anywhere.
User Sentiment User satisfaction level icon: poor
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Qualifacts InSync

by Qualifacts
Qualifacts InSync
InSync is a cloud-based platform that facilitates communication and collaboration between healthcare providers, patients, and administrative staff. It allows users to schedule appointments, share documents, send secure messages, and manage patient information. InSync is well-suited for small and medium-sized practices looking to streamline their workflows and improve patient engagement. Key benefits of using InSync include improved communication efficiency, reduced administrative burden, and enhanced patient satisfaction. Popular features include online appointment scheduling, secure messaging, document sharing, and patient portal access. Users report that InSync is user-friendly, reliable, and secure. It integrates seamlessly with popular EMR systems, making it a valuable tool for healthcare providers. Pricing starts at $94/user/month, with discounts available for annual contracts. Pros User-friendly interface Improved communication efficiency Reduced administrative burden Enhanced patient satisfaction Seamless integration with EMR systems Cons Limited customization options Occasional technical glitches Learning curve for new users Limited reporting capabilities Cost may be prohibitive for some practices
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Healthie

by Healthie
Healthie
Healthie is a cloud-hosted solution designed for practitioners in the health and wellness industry to enhance, manage and launch client care. It offers charting, appointment scheduling, billing, video conferencing, goal setting and tracking. It helps nutritionists, dietitians and health coaches schedule appointments and allow clients to make online bookings using an embedded calendar.Two-way video calling helps health care professionals efficiently follow up on client progress. Users can sync calendars with Google, iCal and Outlook for real-time updates and to avoid overbookings. It sends automatic appointment reminders to clients, facilitates communication between clients and health care providers while sending out message blasts to large groups. Customizable chart templates are available in common formats like SOAP and ADIME.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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Valant

by Valant
Valant
Valant is designed specifically for mental health practices to help manage operations and streamline workflows. Behavioral health practices, agencies and clinicians can use it to provide quality care. Clinicians can increase their productivity and efficiency, saving time without sacrificing quality treatment for groups and individuals. It automates tasks and provides practices with analytics and insights in real time with the click of a button.With an all-in-one setup, it offers reporting tools, billing, payment processing, clearinghouse, patient communications, telehealth, e-prescribing and click-to-narrative documentation templates. Its integrated approach allows practices to fully manage prospective patients separate from patient records and give an analysis of how well each new patient matches with the clinician's services and expertise.Practices can automatically onboard new patients to the MYIO patient portal app and run their entire patient care cycle between Valant and MYIO.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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thera-LINK

by thera-LINK
thera-LINK
thera-LINK is a HIPAA-compliant, online solution designed for small and medium-scale practices in the mental and behavioral health space to provide virtual services. It is equipped with capabilities like client scheduling, file sharing, session notes, secure messaging and video calls, online client directory listing, and electronic payments. Users can customize waiting rooms with music to enhance the client experience. Care providers can access detailed client profiles, including session durations, previous appointments and payments. It facilitates the secure exchange of information and files with clients while storing all message conversations between staff members, colleagues and clients. Users can manage appointments using the calendar, while an automatic session logout secures data.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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eVisit

by eVisit
eVisit
eVisit is a SaaS solution that tracks revenue and patient loyalty for practices offering primary care, urgent care, mental health, surgery, gynecology and pediatrics. Its capabilities include e-prescription, patient self-scheduling, screen share, insurance information records, HD video, credit card processing and email campaigns.Practices can standardize care workflows while managing intake, scheduling, waiting rooms and patient discharge to improve outcomes and boost revenue. It offers mobile apps for all Android and iOS devices while being compatible with Linux, Mac and Windows operating systems.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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ChARM Health

by Medicalmine
ChARM Health
ChARM Health provides a cloud-based health care suite. It is designed to be an end-to-end electronic hub for health care professionals. A range of pricing tiers and add ons, including a free package, allow users to tailor it for individual needs.Its EHR, telehealth and patient portal enable providers to stay connected with patients and store and retrieve data digitally. Functionalities such as medical billing and RCM let health care professionals spend less time manually handling financial aspects of the practice and more time engaging with patients.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Spruce Health

by Spruce Health
Spruce Health
Spruce Health is a HIPAA-compliant digital care solution that streamlines audio, messaging and video communication with patients. It automates workflows and shares files securely while offering capabilities like data analytics, call forwarding, rotation scheduling and reporting.A centralized inbox helps connect providers with patients and colleagues, manages patient requests, receives voicemails, and sends personalized responses. Practices can use an alternate phone number to receive patient texts, voicemails, calls and send or receive faxes. Physicians can customize alerts, share notes and collaborate with teams while sending invitation links to patients for account setup. It helps clinics boost patient engagement by sending clinical questionnaires for feedback and follow-ups.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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Chiron Health

by Medici
Chiron Health
Chiron Health is a HIPAA-compliant online solution that connects physicians with their patients over secure video feeds. It offers capabilities like EHR integrations and workflow management, reimbursement and billing modules.Users can schedule appointments with patients based on practitioners' availability. Its eligibility check function verifies insurance information and consent documentation. Clinics can automatically calculate patient payments like coinsurance and copay. It streamlines workflows while sending appointment reminders, updates practitioner calendars and offers online waiting rooms for patients who have checked in.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Platform
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VSee Clinic

by VSee Lab
VSee Clinic
VSee Clinic is a HIPAA-compliant solution that offers configurable workflows to support ER diversion, urgent care, specialist consultations, telepsychiatry, chronic care management, e-ICU and other services. It schedules patient visits and accommodates walk-ins, customizes intakes, and provides web chats, video visits, e-payment, consent forms and more. It simplifies logistics to deliver distance health care to lower costs, increase access, reduce physician burnout and improve patient outcomes. Practices can deploy and scale it quickly to adapt to patients, non-clinical staff and providers’ requirements. Its native video channel supports simultaneous streaming of medical peripherals (like ultrasound and EKG), videos and screen sharing of medical images.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ScriptPro

by ScriptPro
ScriptPro
ScriptPro offers robotics-enabled workflows, management and telepharmacy to optimize retail and pharmacy services. Its unified workflow efficiently manages pharmacy dispensing services while integrating specialty pharmacy processes, high-cost medications, home-bound patient medication adherence and 340B programs. It provides cost-effective automation for staff to focus on serving patients and growing business. Practices can utilize its financial management and strategic planning services to tackle financially challenging environments. Automated processes improve accuracy while saving time, increasing profits and patient satisfaction.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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WeCounsel

by WeCounsel
WeCounsel
WeCounsel is an online video conferencing solution that offers a clinician dashboard, patient scheduling, video calling and live chat capabilities. Clinics can schedule appointments and manage billings while using customizable templates for note-taking. An open API allows users to integrate it with popular third-party modules to transfer data like appointment scheduling, SSO authentication, etc. Practices can manage mental health services from a centralized location while using secure messaging, interactive scheduling and client management modules. Clinics can schedule calls with patients using multiple channels like email, live chat and videos. Practitioners can share documents like forms and laboratory results with patients.
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$10 - $100
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Buyer's Guide

Telepsychiatry Software Is All About Providing Remote Psychiatric services

By Samikshan Sarkar, Technical Writer at SelectHub

Telepsyciatry Software BG Header

A niche of telemedicine, telepsychiatry software leverages digital tools and cutting-edge technologies to treat mental illness remotely. The software streamlines mental health care delivery for psychiatrists as they do not have to physically visit patients but set up a video call to provide care instead.

From diagnosis and assessment to medication management and group therapy sessions, telepsychiatry applications do it all. Hospitals invest heavily in purchasing telepsychiatry software to provide faster evaluation, admittance, transfers and patient discharges. As a part of telemedicine, it helps care professionals reduce wait times for patients. Instead, virtual waiting rooms provide patients with a personalized experience while waiting in the queue. With mental health issues rising at an alarming rate, the need for efficient telepsychiatry services was imminent.

As mental health issues are personal, telepsychiatry enables hospitals and care providers to set up face-to-face interactions with patients to forge stronger collaborations while offering a comfortable environment. It allows hospitals to provide anxiety, depression, eating disorder, substance abuse and schizophrenia treatments, to name a few.

Executive Summary

  • Telepsychiatry software connects psychiatrists to patients with mental health issues. It enables them to diagnose and treat a wide range of mental disorders.
  • Patients can easily access top-notch mental health care from the comfort of home with a stable internet connection.
  • Mental health issues cause stress as it is; streamlined access to a psychiatrist need not be a challenging task.

What This Guide Covers:

What Is Telepsychiatry Software?

Telemedicine applications have emerged as the new norm of the 21st century, leveraging technologies like video conferencing to provide remote care to patients. Telepsychiatry is also gaining prominence globally as mental health issues continue to rise. They offer a wide range of psychiatric services to transform the way patients access mental care and enable hospitals and clinics to provide a complete package of mental health services. Telepsychiatry helps patients and psychiatrists have face-to-face consultations through live, interactive video platforms.

Telepsychiatry software facilitates communication between patients and care professionals, such as psychiatrists, primary care physicians and other health care providers. Psychiatrists have the option to connect to peers for discussions or to get a second opinion. Today, telepsychiatry software has become an integral part of telemedicine, and hospitals are on the lookout for efficient telepsychiatry software.

Primary Benefits

The benefits of telepsychiatry software are myriad. Implementing a telepsychiatry tool benefits patients, doctors and clinics by forming a clear line of communication for better mental care delivery. When you plan on buying telepsychiatry software, you must be well versed with the benefits they offer. Let’s get on with it.

Telepsychiatry Software Categories

Telepsyciatry Software Benefits

Access To Care In Remote Areas

An analysis by the Kaiser Family Foundation found that nearly 119 million Americans live in mental health shortage areas, only meeting 26.9% of their needs. Telepsychiatry software is filling this gap with increased access to care, especially in rural and suburban areas of the US. Patients in these areas can consult psychiatrists from the comfort of their homes.

Increase Efficiency and Attend To More Patients

These solutions allow you to create digital workflows to automate mundane administrative tasks. They help streamline the processing of patient intake forms and reduce dependency on paper. You can improve the quality of care by providing quick service to patients and replies to their queries. Furthermore, encourage doctors to accept more patient consultations in a day as online consultations are comparatively quicker.

Improve Patient Satisfaction

It is a known fact that the digital age has brought customer satisfaction into a new light. Rightly so. In medicine, patients love to have a seamless doctor experience without unnecessary delays. You can hoard in more patients by offering psychiatric services along with regular telemedicine ones. This new service will help you drive revenue while providing a better care experience.

Reduce No Shows

Online appointments have reduced the rate of no-shows as patients can attend consultations from home. Online consultations obliterate time and unnecessary expanse challenges. Patients get a seamless experience and, therefore, choose to attend consultations diligently.

Key Features & Functionality

Features of Telepsychiatry Software

Remote Treatment Capabilities

Monitor and update patients’ vitals from assessments and reports. Keep track of their appointments and make necessary changes to care plans as required. Reduce your practice’s overhead costs by creating a strategy to handle patient care without direct contact.
Patient Scheduling

Manage patient appointments and automate administrative workflows to reduce repetitive tasks. Allow patients to book their appointments through patient portals. Integrate your EHR system to boost patient engagement.
Video Conferencing

Schedule patient appointments via video calls and save them the hassle of traveling. Leverage audio and video tools to provide a seamless experience to patients and allow doctors to attend more consultations daily.
Virtual Waiting Room Create a virtual waiting room for patients to enter and wait before their consultations. Customize themes and add features to the room to provide a personalized touch. Patients can monitor the queue and wait accordingly without being oblivious about what’s causing a delay.
E- Prescribing

Generate and fill medical prescriptions and send them directly to a pharmacy. Reduce human errors and increase patient satisfaction by ensuring their medicines are accurate and readily available for pickup.
Patients’ History Management

Create and manage documents of patient disclosures and compliance-related paperwork to provide doctors with necessary updates. Store patients’ information from recent doctor visits, reports and medical histories securely.
Analysis

Leverage visual dashboards and data points to analyze patients’ health over a period of time. Make necessary adjustments to medications and routines to get better results and provide optimal care.
Clinical Document Generation

Generate electronic records for patients in real time. Allow patients to stay updated with their care processes through clinical documents that contain a record of received care services.

Software Comparison Strategy

Once you list your required features and understand the benefits they can provide, move to the next step: comparing different vendors. You can read this buyer’s guide on telepsychiatry software to get up to speed. Our competent analyst team has shortlisted the most popular software vendors whose telepsychiatry software mitigates prevalent challenges and fulfills requirements.

Whether you need telepsychiatry software for a hospital or a simple solution for your private practice, there are numerous options. With the rise of telemedicine, telepsychiatry vendors have been flooding the markets with their offerings. Therefore, you need to choose from several options, which tends to be complicated. That’s why we have prepared this buyer’s guide so that you can get a clear idea about the dos and don’ts when it comes to software selection.

Now, where should you start? We suggest you use your contacts or get in touch with contemporary hospitals or clinics to get feedback on their software. That will give you insight into the practical use of specific software.

Cost & Pricing Considerations

Software pricing can be a tricky affair. Several factors come into play while considering the best software to meet your requirements within your price range. Various telepsychiatry applications offer different features and capabilities that influence their price quotes.

Before purchasing software, you need to take a step back and scope your facility. By doing so, you will pinpoint any gaps and can determine the features required in the software to fill them. Then comes another pickle, whether to purchase a stand-alone system or an integrated software. As stand-alone software costs more than the integrated ones, you need to stretch your budget if required.

Furthermore, you need to find telepsychiatry software aligned with your services. If you own a private practice, you need a system that can take care of all the clinic’s needs. In hospitals or outpatient facilities, it can help psychiatrists provide remote treatment to patients with mental illnesses. So note down your requirements and plan a budget accordingly.

Talking about budgets is another challenge in your path to purchasing software. A telepsychiatry software can cost anywhere between a couple of hundred dollars to thousands. Therefore, it’s imperative that you consider the possibilities and decide on a budget.

The Most Popular Telepsychiatry Software

We pride ourselves on providing impartial analysis of software. Our team of analysts works around the clock to shortlist the most popular telepsychiatry software vendors in the market. Our elaborate product listing will give you a detailed look into the most popular software vendors out there.

Doxy.me

A simple, accessible and secure telemedicine solution, Doxy.me enables you to provide care outside of the clinical setting. Integrated waiting rooms and patient check-in portals allow clinicians to provide a seamless experience to patients. It is easy to use, as it does not require patients to download desktop clients. Instead, you can provide a link to a doctors’ waiting room for consultations. Further, it is HIPAA compliant and uses best-in-class security measures to keep patient profiles and clinical data safe. It helps facilitate strong doctor-patient relationships.

Doxy.me

Snap of Patient Queue feature in Doxy.me

SimplePractice

With features like autopay, online booking, telehealth and customizable documentation, SimplePractice has emerged as one of the most popular telemedicine solutions on the market. You can accept appointments, send unlimited reminders and issue paperless prescriptions. Reduce patient no-shows and grow your business by implementing this platform. It is HIPAA compliant and has a biometric security feature, passcode protection and data encryption to safeguard sensitive patient information.

SimplePractice

Appointment Booking in SimplePractice.

Updox

Updox is a secure, easy-to-use collaboration platform that assists clinics with achieving patient engagement, provider communications and internal productivity. It helps care professionals provide the best virtual and in-person care to patients. You get an integrated fax solution, patient portal and secure messaging software to keep communications up with clinics, labs and other health care facilities. Enhance patient experiences, boost office productivity and drive operational efficiency with this innovative platform.

Updox

Updox Dashboard.

Questions to Ask

Telepsyciatry Software Questions to Ask

It is essential to ask questions internally. Scope out the gaps in your workflows and talk to employees. Consider any contingencies and plan accordingly. Asking questions to yourself will provide you with a better understanding of your requirements. Here are some questions to kick off your discussion.

  • What is the size of my organization? How many users will access the solution?
  • Will my budget cover all the features I want in the solution?
  • Do we need scalable software?
  • How much am I willing to spend on a new solution?
  • What features are most needed?

Even after answering your internal questions, there are some additional ones you’ll want to consider. Approach vendors to ask them about their support services and find out more about the software. Use these questions as a jumping-off point for vendor and software questions.

  • What are the basic features and functionality of your software?
  • How much does the solution cost? Do you offer a subscription-based payment plan?
  • Is the program easy to learn and use?
  • How many updates do you provide for the software? Will I have to pay for each?
  • Do you offer a demo or free trial?
  • How effective is your support team?
  • Do you offer implementation support?
  • What business sizes does your solution cater to?

In Conclusion

Choosing the right telepsychiatry software for your private practice or facility is a daunting task. The software must be compatible with your existing infrastructure and help psychiatrists provide care seamlessly. You should also look at the upsides and downsides of a solution, as they will play a crucial role in your clinic’s future. Aware of this, we have prepared this guide with meticulous research and expert industry knowledge to save you from incurring massive losses. This guide will make your software selection process seamless.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Ishani
By Ishani Vats
Technical Content Writer
Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat.
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Dhanasri
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
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Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
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Dianna
Edited By Dianna Dragonetti
Content Editor
As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange.
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