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NetSuite CRM vs Oracle Sales Cloud

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Our analysts compared NetSuite CRM vs Oracle Sales Cloud based on data from our 400+ point analysis of CRM Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
NetSuite CRM Software Tool
Oracle Sales Cloud Software Tool
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Product Basics

Analyst Rating

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Detailed Analysis

User Sentiment

Good User Sentiment (605 Reviews)

Analyst Rating

81 Detailed Analysis

User Sentiment

Great User Sentiment (263 Reviews)
NetSuite CRM is a cloud-based software offering a real-time, 360-degree view of customers. It ensures a continuous flow of information for opportunities, sales orders, fulfillment, renewal, upsell, cross-sell, and support. Some of its capabilities are sales force automation, marketing automation, partner relationship management, quotes and order management, and sales forecasting.

It supports businesses of all sizes across a broad spectrum of industries. Integration with existing e-commerce and ERP offerings eliminates the costs of having multiple applications for each business unit.
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Oracle Sales Cloud is a cloud-based customer relationship management (CRM) platform designed to simplify the sales process for organizations of all sizes. It offers various features, including lead management, opportunity tracking, forecasting and quoting.

It’s great for businesses wanting a complete system that can grow with them. Key benefits include increased sales productivity, improved forecasting accuracy and better customer relationships.

The platform also offers mobile access, social media integration and advanced analytics. While users generally appreciate its robust features, ease of use and scalability, some find it pricey and challenging to learn initially.

Oracle Sales offers various pricing plans to meet the needs of different businesses. The basic plan starts at $75 per user per month, while the enterprise plan can cost several thousand dollars per month. It also provides a free trial that allows users to try the platform before they buy.


Pros
  • Comprehensive features
  • Easy-to-use interface
  • Scalable for large teams
  • Mobile access and collaboration
  • Advanced analytics and reporting
 Cons
  • High implementation cost
  • Steep learning curve
  • Limited customization options
  • Integration challenges
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$1,188 Monthly
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$65/User, Monthly
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Android
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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Forum
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24/7 Live Support

Product Insights

  • User-Friendly Integration: Ensure code-free integration with third-party cloud environments and on-premise applications leveraging SOAP, CSV and REST web services using the SuiteTalk feature. Create lightweight custom mobile apps and website-to-NetSuite integrations. 
  • Improved Customer Satisfaction: Boost retention by enabling customers to complete transactions, submit support issues, receive answers and update profiles. They can manage orders, view order histories, receive automatic confirmation for service requests and check support documentation. 
  • CRM Functionality on Mobile: Handle tasks from anywhere using mobile solutions for iOS, Android and Windows devices, including the SuitePhone app. Check forecasts, manage leads, create expense reports, generate quotes and orders, access reports, and manage activities and meetings. Also customize apps to unique business needs. 
  • Efficient Data Tracking: Sales, marketing and service team members can monitor personalized KPIs, call resolution time, call volume and trends through real-time, role-based dashboards. They can also access the latest reports, and analyze renewing maintenance and customer satisfaction. 
  • E-Commerce Integration: Streamline data flow and enhances accuracy by using a single system of record that houses customer interactions, information and transactions. Measure and monitor all online interactions with customers or prospects, automatically. 
  • Convenient Updates: Apple users never have to miss critical info or updates, with real-time key alerts to their Apple Watch. 
  • Seamless Case Management: Gain insights into the value of each customer, lead and client, ensuring better visibility into case management, with time tracking tied to customer records. Also, track the exact time spent by team members on individual interaction. 
  • App Store: Leverage capabilities for specific industry and business needs through a collection of bundles developed by NetSuite or by its third-party developer program. It’s also possible to develop customized solutions to match specialized requirements. 
  • Accurate Forecasting: Sales reps and managers can forecast deals accurately and compare against pipelines at each level. Capabilities like multiple forecasts help evaluate accuracy, while “Mood Ring” forecasts help capture prediction as an override. Additionally, calculate close probability, the weighted amount for opportunities and quotes, and projected amount. 
  • Improved Data and Decisions: Probability-based forecasting helps managers and sales reps understand pending orders, quotes and opportunities, and make necessary adjustments. 
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  • Easily Manage Partner Relationships: According to our data, Oracle Sales Cloud ranked the best for partner relationship management. It lets you turn your partners into an extension of your sales team. You can manage partnerships more effectively by tracking partner performance, automating lead distribution and aligning your marketing efforts across your entire ecosystem.
  • Access Real-Time Insights: Scoring a 100 in our analyst rankings for forecasting, the platform provides instant access to key metrics, reports and predictions. Comprehensive analytics help you visualize, track and act on trends, all in real time.
  • Target Efficiently With DataFox: Oracle Sales Cloud lets you find and prioritize target companies through automated data collection. This includes over 70 firmographic data points, 68 types of real-time company signals, filters, company scoring models, balanced territories and more.
  • Leverage Adaptive Intelligence: Identify opportunities with high probabilities of conversion by leveraging probability scores, automated recommendations and deal acceleration. AI-derived firmographic data and signals help you with account enrichment, as well as account scoring and prioritization.
  • Discover Insights With Pre-Packaged Reports: Again scoring a 100 for its reporting features, the platform provides actionable business insights with over 500 pre-built reports. These use built-in business intelligence (BI) solutions embedded within Oracle’s CX sales solutions.
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  • Opportunity Management: With detailed information and a complete pipeline view of opportunities, the sales team can streamline sales and customer buying processes. They can access prospect information, potential revenue, notes, meeting records and status. 
  • Contact Management: Centralized data makes it easier to manage and create contacts through sales portals, as well as view leads, tickets and the opportunities associated with them. A pipeline view facilitates lead tracking, along with full details of all interactions. 
  • Quote and Order Management: Streamline quote and order tasks with an integrated quote-to-order, cash and fulfillment solution. Automatically process quotes with back-end financials, convert those into approved sales orders and include shipping rate calculations, automated tax, and pricing and discounting rules. Also access sales and projections of recurring revenue in forecasts and variances. 
  • Quota Management Sales reps can create and track quotas by item, class, location or department. It’s also possible to set quotas based on company sales goals. 
  • Incentive Compensation Management: Integration with an incentive management module offers visibility into incentives through automated compensation management. 
    •  Set up commission schedules monthly, quarterly, biannually and annually. 
    •  Apply configuration rules to determine commission based on sales, quotas, profitability, quantity and more. 
  • Lead Management: Manage lead generation and measure campaign ROI by tracking lead-to-revenue score with aligned marketing and sales functions. Automate lead capture from multiple sources like search engines, websites, direct mail, email and events. 
  • Campaign Management: Create and track targeted marketing campaigns based on purchase trends, demographics, support histories and response patterns. Ensure personalized marketing using data segmentation, and analyze marketing campaigns such as direct mail, events, email and multichannel campaigns in a single application. 
  • SEO-Optimized Website: Optimize web pages with meta tags, image-alt tags, customizable titles and short search engine descriptive URLs for dynamic pages. It’s possible to preserve search rankings for both static HTML and dynamically generated web pages by creating permanent (301) redirects. 
  • Web Forms: Create landing pages with a drag-and-drop interface, capture leads directly from the website and populate them automatically in real time. A routing engine directs the captured leads to sales reps. 
  • Partner Management: Align partner activities in PRM with order management and sales activities in CRM using a single application. Partners can register, measure conversion rates and acquisition costs, and track leads and marketing campaigns. Resellers can place and track orders with transparency. 
  • Case Management: Offers online self-service with case submissions, tracking and routing of customer support cases, based on case type, product, partner, customer and issue. 
    •  Enable greater availability and cater to customer preferences by routing across multiple communication channels such as phone, email, web and fax. 
    •  Prioritize cases and track them through default statuses such as not started, escalated, in progress, closed and reopened. 
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  • Sales Force Automation: Oracle lets you automate the sales process using mobile access, artificial intelligence, email integration, sales-focused digital assistants and elastic search. It also provides contextual insights, recommendations and predictive outcomes and effectively manages leads, accounts, contacts, opportunities, assets, activities and assessments.
  • B2B Service Center: You can streamline interactions and enable collaboration between multiple teams with a 360-degree customer view, which provides:
    • Milestones, entitlements and SLA tracking for managing critical dates and contractual obligations.
    • Integrated sales and service capabilities on a single platform.
    • A combination of sales automation, service request management, knowledge management and digital customer service.
  • Sales Planning and Performance Management: The platform hosts advanced incentive compensation, compensation dashboards, and territory and quota management tools with what-if capabilities. Sales reps can access automated sales methodologies using connected data powered by AI.
  • Partner Portal: Available out-of-the-box, it streamlines partner activities from recruitment and lead management to MDF disbursement. It also offers automated lead distribution, sales training materials, qualification and conversion tools, and an integrated configure, price, quote (CPQ) solution.
  • Oracle CPQ: This feature supports sales representatives with tools for subscription orders, multiple price books, discretionary discounting, deal management intelligence, and dynamic workflows. It includes quote management features like a document designer, contract management and electronic signatures. This integrates with CRM and ERP systems, web services, and B2B commerce platforms.
  • Subscription Lifecycle Management: You can integrate front- and back-office processes on one platform. This provides consumption-based billing, fixed and recurring orders, revenue recognition, and a 360-degree view of customer subscriptions. You can also track KPIs, monthly recurring revenue, total contract value, average revenue per user, churn rate and customer lifetime value.
  • B2B Commerce: This omnichannel feature extends self-service and digital experiences with the flexibility to customize to meet the needs of an organization. Features include guided search, merchandising, personalization, promotions, native A/B testing, a single admin interface for managing multiple stores, integrated commerce and CPQ, and more.
  • Customer Data Management: Oracle Sales Cloud offers data cleansing and integrated business intelligence views. These capabilities provide B2B and B2C firms with personalization, cost management, account-based marketing campaigns and campaign segmentation.
  • Dynamic Dashboards: Gain real-time insights into customers, teams and business metrics, such as seasonality, recurring sales and the overlay of sales teams. You can drill down for more granular analysis.
  • Sales Management: Oracle’s mobile app provides a fully customizable experience for sales teams on the go, available for Android and iOS devices. Cached views of customers and accounts are available offline.
  • Sales Strategy Optimization: With intelligent guided selling, you can analyze the probability of lead conversion, get recommendations for next-best actions, determine account prioritization, track market signals and more.
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Product Ranking

#39

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CRM Software

#338

among all
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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

NetSuite CRM
Oracle Sales Cloud
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Account And Contact Management Communication Channels Dashboards And Reports Document Management Lead Management Mobile Capabilities Opportunity Management Partner Relationship Management Platform Capabilities Product Management Quotes, Orders, And Contracts Management Sales Performance Management Team Collaboration 98 66 100 74 88 86 100 100 91 83 97 85 67 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 605 reviews
Great User Sentiment 263 reviews
74%
of users recommend this product

NetSuite CRM has a 'good' User Satisfaction Rating of 74% when considering 605 user reviews from 5 recognized software review sites.

81%
of users recommend this product

Oracle Sales Cloud has a 'great' User Satisfaction Rating of 81% when considering 263 user reviews from 4 recognized software review sites.

4.7 (14)
n/a
3.4 (276)
3.7 (57)
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4.5 (1)
3.9 (180)
4.5 (61)
4.4 (62)
4.0 (144)
3.5 (73)
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Awards

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SelectHub research analysts have evaluated Oracle Sales Cloud and concluded it earns best-in-class honors for Opportunity Management, Partner Relationship Management and Platform Security.

Opportunity Management Award
Partner Relationship Management Award
Platform Security Award

Synopsis of User Ratings and Reviews

Robust CRM: The feature-rich platform helps track sales orders and activities, set reminders, manage leads, forecast revenue, as well as connect HR, timesheets and invoices, says every user referencing this aspect.
Customization: More than 90% of reviewers talking about this feature think easily customizable reports, fields and options are a benefit.
Integration: Integration with systems such as Tableau and Power BI ensures information visualization, according to almost 80% of users mentioning it.
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Streamlined Sales Process: Users state that Oracle Sales helps them automate their sales process, from lead generation to opportunity management and closing deals.
Better Sales Visibility: Oracle Sales provides a comprehensive view of your sales pipeline, allowing you to track your progress and identify areas for improvement.
Improved Customer Relationships: Users often mention the platform helps them build stronger relationships with their customers by providing them with a personalized experience.
Scalability: Oracle Sales is a scalable and flexible solution that can grow with your business.
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Learning Curve: There’s a lot to learn to utilize the platform to its fullest, note almost 70% of users mentioning this aspect.
Slow: Every user talking about speed mentions the software goes down at times, causing loss of productivity.
Cost: The system is quite expensive according to every user referencing pricing.
Limitations: All reviews about limitations mention hidden menus, confusing dashboards, and difficulty tracking client interactions at a macro level and scheduling routes.
Complicated: According to every user referencing complexity, the platform is confusing for users without prior knowledge as well as for small companies.
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Cost and Complexity: The platform can be expensive to implement and maintain, especially for small businesses. The initial cost of the software can be high, and there are ongoing maintenance costs. Additionally, Oracle Sales can be complex to implement and use, which can require significant training for your sales team.
Steep Learning Curve: It has a steep learning curve, which can be challenging for new users. The interface is not as intuitive as some other solutions.
Limited Customization: Oracle Sales is not as customizable as some other CRMs. You may not be able to configure the software to meet your specific needs.
Integrations: It does not integrate with many third-party applications, making it difficult to integrate with other tools that you use.
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NetSuite CRM offers a 360-degree view of customers in real time. With a wide range of features, it ensures a continuous flow of information for opportunities, fulfillment, renewal, upsell, cross-sell and support. It’s highly customizable and integrates with major platforms, including BI tools for helpful visualizations, as most users note. However, there’s a steep learning curve and reviews note the system is highly complex. It can be sluggish at times, is a bit expensive and has some feature limitations to be fixed. Overall, it’s a complete CRM platform with robust functions best suited to larger companies that have the technical resources and budget to use it effectively.

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While getting hands-on with Oracle Sales Cloud, I was very impressed by its complete feature set. The automation tools were particularly helpful, simplifying workflow from lead management to opportunity tracking. Users also agree they find themselves spending less time on administrative tasks and more time engaging with potential clients.The B2B Service Center turned out to be essential for cross-team collaboration. Having a 360-degree customer view makes it easy to address client needs promptly. I also appreciate the milestone and SLA tracking features, which help to stay on top of critical deadlines without breaking a sweat.Even though the platform's comprehensive nature initially felt overwhelming, I soon learned the capacity of its AI capabilities. The adaptive intelligence feature can become a go-to for identifying high-potential opportunities, and predictive analytics helps tailor your approach to each client's unique needs.In a time where subscription-based models are becoming increasingly prevalent, having built-in tools like Oracle’s subscription management can be a significant advantage. While I didn't have the chance to explore all of them, Oracle's industry-specific solutions and their tailored approach for different sectors like healthcare and financial services showed me how versatile the platform could be.Yet, I did encounter a few hurdles. The learning curve was steeper than I anticipated. Also, its high cost and complexity may be a barrier for some users. Despite these challenges, the benefits of Oracle Sales Cloud far outweigh its drawbacks. The platform's scalability and integration with other Oracle products make it a solid choice for businesses looking to future-proof their CRM solution.

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Screenshots

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