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UltiPro vs Infor HCM

Last Updated: November 18th, 2024

Our analysts compared UltiPro vs Infor HCM based on data from our 400+ point analysis of HR Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

UltiPro (now known as UKG Pro), cloud-based HRIS software from Ultimate Software, brings together core HR, talent management and payroll into a unified HCM suite. Allows users different levels of access that can be customized based on business needs.

In addition to these capabilities, the software is equipped with a robust set of business intelligence and predictive analytics tools. Powered by AI and machine learning, they provide data insights to drive intelligent decisions.

Infor HCM (formerly Infor Cloudsuite HCM) is a cloud-based product designed to deliver comprehensive capabilities for medium-sized and large organizations. Its core bundle consists of global HR, HR service delivery and talent management. Companies can add on payroll, HCM analytics and workforce management modules on an as-needed basis for extended functionality.

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Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Comprehensive Insights: The system consolidates all employee information in a single platform, providing a 360-degree view that gives managers accurate data on individual employees.
Increased Engagement: UltiPro helps analyze and detect employee sentiments based on surveys and additional data. This provides managers with insight that can guide decision making to boost employee engagement and satisfaction.
Global Compliance: Managing a global workforce is seamless with UltiPro. The system supports local requirements for over 35 countries and ensures your organization meets privacy regulations. It also supports global payroll via secure integration with your provider of choice.
Convenient Onboarding: Start building a meaningful connection with new employees from day one. New hires can connect with team members and access tasks before they start. Getting the initial paperwork completed is easy, and managers can list onboarding tasks in a timeline so no details get lost.
Mobile Capability: UltiPro apps are compatible with both iOS and Android devices, making it easy and convenient for users to access the platform from anywhere, at any time.
User-Friendly: Designed for real users, UltiPro is intuitive and simple. And users have the flexibility to configure the system to meet their needs. Change aspects such as your company logo, define access rules to ensure privacy and set up workflows for maximum efficiency.

Make Decisions Rooted in Scientific Data: With Infor HCM Talent Science capabilities, HR executives can make smarter hiring decisions. The solution relies on objective data so users can identify top talent that’s best suited for the organization. This leads to higher retention, improved performance and more accurate development.
View Real-Time Data: The software provides real-time data that is accessible from any location via mobile, tablet and desktop devices. This gives you up-to-date information and more accurate visibility into key metrics. You can control how you share that data with partners, suppliers and other parties as well.
Save Time on Recruiting Tasks: The solution incorporates automation that handles the resume screening and application review process. The AI tool can scan documents and make preliminary candidate assessments based on a candidate’s past experiences, skill sets and more, removing the burden of manually completing these repetitive tasks.
Simplify Time Tracking: The Workforce Management module allows you to automate the process of tracking contractor hours compared to labor allocations. You can also manage time-off accruals for specific countries. You have the flexibility to configure the settings for each geographic location where your company operates.
Ensure Proper Training: Infor HCM provides tools to deliver learning materials across the organization. It also enables business leaders to identify employees who are good candidates for leadership development and succession planning. Self-directed learning is accessible through employees’ personal learning space in the cloud. They can collaborate with instructors and other learners as well as engage in exercises in a simulated on-the-job environment.
Seamlessly Execute Global Payroll: Infor ION integration technology provides bi-directional, real-time data integration between Infor HCM and payroll partners. Elements like data mappings that are specific to each country help streamline the integration process. A point-and-click interface makes it easy to manage your integrations. The system also supports modifications or additional integrations that don’t require IT expertise or third-party consultants so that you can drive down TCO.
Personalize the Platform: You can control various elements of the system to give employees relevant information across different activities and to meet their unique needs.
Use Adaptive Notifications and Workflows: Infor Process Automation (IPA) adds business process management (BPM) capabilities to the solution. With it, your company can control, measure and automate business processes from people to systems, systems to systems, and people to people. IPA enables you to put a review and approval workflow into place that spans multiple steps and levels. A drag-and-drop interface allows you to build notifications and workflows with ease.

Talent Management: These easy-to-use tools can be used to regularly measure performance and guide plans to execute career development for employees.
Benefits Administration: UltiPro guides individual employees through the benefit enrollment process, helping them make well-informed choices about which benefits package is best for them.
Workforce Management: The solution simplifies time and attendance tasks. Drag-and-drop features make scheduling easy, and employees can view schedules, submit availability and more. It also provides managers with pre-built schedule templates, calendar views and time dashboards to monitor costs.
Learning and Development: Users can develop and update content to promote employee learning and development. The Course Marketplace facilitates knowledge sharing between employees at all levels.
UltiPro TouchBase®: This platform solves the issue of giving hourly workers easy computer access. Employees can use the touchscreen to punch in and out as well as view important info. The device collects labor data and validates transactions via RFID, HID, barcode and other methods.

Talent Management: Infor HCM has a range of features that help support your organization’s talent management. It includes talent acquisition, onboarding, goal development, succession management, performance tracking, compensation and learning management. You can also integrate the Talent Science solution for greater insight.
Global HR: Your organization can use features in this module to manage HR functions such as benefits management, budgeting, absence and time entry, organizational structure, employee safety and occupational health.
Payroll: The Payroll add-on module lets you complete payroll processing for the U.S. and Canada. It integrates personnel information with benefits, absence, compensation, employee self-service and time-entry management. Additional capabilities include ACH, W-2s and a tax engine that takes laws, rates and limits into account.
Workforce Management: With this add-on, you can manage scheduling, record time and attendance, monitor the performance of your workforce and optimize employee workloads. It also helps your scheduling remain compliant with government, union and corporate standards.
Reporting: The system’s analytics capabilities are powered by the Birst Analytics BI platform. This provides reports and insight into people analytics and operational metrics so you can analyze important KPIs and make informed decisions.
HCM Analytics: This set of tools assists in acquiring talent, measuring labor productivity, ensuring effective staffing and making data-based decisions.
HR Service Delivery: This module consists of a case management system and personalized knowledgebase. Together, they allow your organization to provide service internally.
Security: Infor HCM relies on the security provided by Amazon Web Services (AWS) and adheres to strict industry guidelines such as ISO/IEC 27001, HIPAA, GLBA, PCI, SOX, regional privacy laws, etc. Additionally, it provides restricted access and encryption via secure FTP, PGP and TLS/SSL.
Self-Service: The solution offers self-service tools for employees and managers, which includes 24/7 access to personalized information based on each user’s role. For example, employees can view their calendar and pay stubs while managers can approve requests, access an org chart and manage performance reviews.

Product Ranking

#124

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#12

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

UltiPro

Infor HCM

+ Add Product + Add Product

73%

27%

82%

18%

79%

21%

76%

18%

73%

27%

100%

60%

40%

95%

86%

14%

83%

17%

83%

17%

71%

29%

92%

95%

10%

76%

14%

93%

92%

75%

25%

100%

89%

11%

89%

11%

100%

83%

17%

75%

82%

18%

82%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

UltiPro

Infor HCM

+ Add Product + Add Product

100%

48%

52%

20%

80%

100%

83%

17%

100%

Analyst Ratings for Vendor Qualification Requirements Customize This Data Customize This Data

100%

User Sentiment Summary

85%

of users recommend this product

UltiPro has a 'great' User Satisfaction Rating of 85% when considering 3570 user reviews from 5 recognized software review sites.

83%

of users recommend this product

Infor HCM has a 'great' User Satisfaction Rating of 83% when considering 75 user reviews from 4 recognized software review sites.

5.0 (19)

n/a

4.2 (1385)

4.1 (23)

4.1 (907)

4.0 (3)

4.8 (18)

4.1 (26)

4.4 (1241)

4.2 (23)

Awards

Synopsis of User Ratings and Reviews

Easy to Use: All users who mentioned ease of use state it is easy to make selections and navigate through tools.

Payroll Services: 90% of users who mentioned payroll are happy with its functionality, which makes it easy to view and print pay stubs at any time, as well as configure taxes and deductions.

Powerful Reporting: 75% of reviewers who mentioned reporting are satisfied with the features, which support pre-configured or custom reports to analyze almost any metric.

Customer Support: UltiPro’s support is helpful and timely, with good communication surrounding company news and product updates, according to 60% of reviewers who referenced support.

Customization: 85% of those who mentioned customization find the software very customizable, with the ability to add favorite links to the interface so everything is readily accessible.

Unified Dashboard: 57% of users who refer to capabilities found that the platform offers all necessary tools to facilitate essential tasks such as accounting, payroll, database management and statutory compliance, available on a central dashboard.

Document Accessibility: Seamless integration with finance, payroll and supply chain lets users remotely access all their documents in one place, from any location or device, according to 100% of user reviews mentioning accessibility.

Employee Satisfaction: All reviewers who reference this element stated that Infor HCM enables employee concerns to be heard, resulting in higher employee satisfaction.

User-Friendly: The software is easy to use and has an intuitive layout that makes it easy to manage even large teams, according to 60% of users who refer to ease of use.

Cumbersome UI: 60% of reviewers who mentioned UI state that it’s not very intuitive and needs updating due to being outdated.

Complicated BI: 60% of users who mentioned BI functionality feel that they need to have knowledge to use the BI tools if they want to do anything more than run basic reports.

Confusing PTO: The time tracking feature has issues, such as problems clocking in/out on the mobile app and navigating two sub-menus to reach the time clock, according to 45% of reviewers who mentioned PTO.

Lags Frequently: According to 100% of user reviews who mention this feature, the software frequently lags - such as when responding to questions or syncing changes - resulting in less productivity.

Lacks Advanced Functions: All user reviews that mention this aspect indicated that the software lacks several advanced features including time tracking for the sales team, PTO management and employee recruiting.

Limited Customization: All reviewers who mention this feature found the ability to customize the software to their requirements lacking.

Slow Implementation: The initial implementation of the software takes some time, according to all reviews that reference implementation.

UltiPro is suitable for businesses of all sizes and provides great payroll and benefits features. Its business intelligence works well for advanced users with a designated HRIS team, but for a small business or unskilled users, it can be difficult to get what you want quickly. The system also lacks an intuitive UI and needs better PTO functionality. However, its ease of use, along with powerful reporting, robust payroll and data accessibility via customization, makes UltiPro a good contender for an HR solution.

Infor HCM provides a comprehensive bundle of capabilities including talent management, HR service delivery and global HR, with the option to add other modules such as workforce management and HCM analytics as needed. Frequent lags do occur, however, leading to downtime and lower productivity. It also presents a steep learning curve and lacks some basic HR features, which is something to consider before making a choice. That said, it promotes employee engagement and offers an intuitive experience, with extensive accessibility and critical HR tools.

Screenshots

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FAQ

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