Marketo vs SOCi

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Our analysts compared Marketo vs SOCi based on data from our 400+ point analysis of Marketing Automation Software, user reviews and our own crowdsourced data from our free software selection platform.

Marketo Software Tool

Product Basics

Marketo Engage offers a cloud-based marketing platform for companies to manage and monitor customer relationships. Its integrated modules include marketing automation, social marketing, email marketing, lead nurturing, budget management, analytics, sales insight and website personalization.

It’s designed to serve both B2B and B2C environments. There’s also an active marketers’ community named the Marketo Marketing Nation in which marketers around the globe share their knowledge, ideas and best practices.
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SOCi offers a comprehensive software solution designed to streamline marketing automation, particularly for multi-location businesses. It excels in managing social media, reviews, and localized content, making it ideal for franchises, property management firms, and large enterprises with numerous locations. The platform's robust features include social media management, reputation management, and localized content creation, all integrated into a single dashboard. Users appreciate its ability to schedule posts, respond to reviews, and analyze performance metrics efficiently. The primary benefits of SOCi include enhanced brand consistency, improved customer engagement, and time-saving automation capabilities. Compared to similar products, users often highlight SOCi's intuitive interface and superior customer support. Pricing typically varies based on the number of locations and specific features required, with options for monthly or annual payments. This flexibility ensures that businesses of various sizes can find a suitable plan that aligns with their marketing needs and budget constraints.
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$895 Monthly
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Tailored to your specific needs
$350 Monthly
Get a free price quote
Tailored to your specific needs
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Product Assistance

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Product Insights

  • Web Forms: Generate complete customer profiles via social form fills and progressive forms that can recognize known website visitors. Also, ask new questions to visitors. 
  • AI-Powered Content Suggestions: Automatically present relevant content across multiple channels using machine learning and predictive analytics, which identifies top-performing content. Choose content recommendations from the website assets such as videos, e-books, case studies and blog posts. 
  • Marketo Sales Connect: Connect sales and marketing with a single workflow for automated and personalized inbound and outbound engagements. 
  • Better Focus: Sales reps can prioritize and close deals by accessing real-time insights about customers from both sales and marketing touchpoints. 
  • Team Coordination: Plan, coordinate and share marketing activities through a centralized calendar. This simplifies scheduling individual components of a single campaign or coordinating activities across teams. 
  • Campaign Control: Build and modify marketing campaigns directly in the calendar with simple drag-and-drop functionality. 
  • Data Tracking: Track goals and progress with calendar HD, using rotating calendar views and custom background images. 
  • Customer Segmentation: The built-in Audience Hub tool automatically updates members in each segment as their behaviors or demographics change. 
  • AI-Powered Account Profiling: Uses AI-based best-fit indicators for converting into ABM filters to personalize and deploy ABM campaigns by activating the target account list. Also provides predictive customer profile models, custom model tuning and recommendations based on predictive scoring. 
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  • Enhanced Efficiency: Automate repetitive marketing tasks, freeing up time for strategic planning and creative work.
  • Consistent Branding: Ensure uniformity across all marketing channels, maintaining a cohesive brand image.
  • Data-Driven Decisions: Leverage analytics to make informed decisions, optimizing campaigns based on real-time performance data.
  • Improved Customer Engagement: Personalize interactions with customers through targeted campaigns, increasing engagement and loyalty.
  • Scalability: Easily scale marketing efforts to accommodate business growth without a proportional increase in workload.
  • Cost Savings: Reduce the need for manual labor and minimize errors, leading to significant cost reductions over time.
  • Enhanced Collaboration: Facilitate better teamwork with centralized tools and shared access to marketing assets and data.
  • Timely Campaign Execution: Schedule and deploy campaigns at optimal times, ensuring maximum reach and impact.
  • Comprehensive Reporting: Access detailed reports that provide insights into campaign performance and ROI, aiding in future planning.
  • Regulatory Compliance: Stay compliant with industry regulations and standards, reducing the risk of legal issues.
  • Customer Insights: Gain a deeper understanding of customer behavior and preferences, allowing for more effective targeting.
  • Resource Optimization: Allocate resources more effectively by identifying high-performing channels and strategies.
  • Enhanced ROI: Maximize return on investment by optimizing marketing spend and improving campaign effectiveness.
  • Real-Time Monitoring: Monitor campaign performance in real-time, allowing for quick adjustments and improvements.
  • Seamless Integration: Integrate with other business tools and platforms, creating a unified marketing ecosystem.
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  • Search Engine Optimization: Compares keyword rankings of competitors, provides recommendations for new keywords for higher ranking web pages, and discovers inbound link opportunities based on targeted keywords and competitors’ links. 
  • CRM Integration: Offers native integrations for Salesforce and Microsoft Dynamics 365 applications to provide a bi-directional data sync that auto-updates every five minutes. Also facilitates custom-configured integrations for various CRM platforms such as NetSuite, Oracle, SAP Sales Cloud and SugarCRM. 
  • Lead Scoring: Rank customers by assigning positive and negative scores based on demographics or their likelihood to exhibit certain behaviors, such as making a new purchase, being open to cross-sell offers and more. 
  • Email Marketing: Supports both batch and real-time triggered emails. Helps: 
    • Create personalized campaigns for mobile, web, ads and more using a visual editor and responsive templates.
    • Personalize content based on inferred information from website visitors, such as company, country, zip code and city, helping segment and localize content.
    • Use browsing behavior to identify product interest for target accounts.
  • Mobile Marketing: 
    • Helps connect with customers on the go, track inputs from different marketing channels and respond via mobile apps.
    • Sends push notifications and in-app messages, and incorporates beacon and geo-fencing technology to send location-relevant messages to customers.
    • Visual dashboards measure overall performance by opens, installs and session duration across multiple apps.
  • Social Media Marketing: Facilitates running social polls, sweepstakes and referral campaigns with built-in social share buttons and shareable videos. Integrates social metrics into marketing reports to help measure the impact of social activity on conversions and revenue. 
  • Digital Ad Campaigns: Connects with Facebook, Google, LinkedIn and other advertising platforms, and targets customers with relevant ad campaigns. 
  • Analytics and Reporting: Automatically connect data from different sources into a unified platform. Enables: 
    • Mapping and measuring a customer journey at every stage through shareable, prebuilt dashboards and ad-hoc reporting tools.
    • Designing custom models with the help of AI.
    • Leveraging a suite of attribution models.
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  • Centralized Dashboard: Manage all your social media accounts and marketing campaigns from a single, intuitive interface.
  • Content Library: Access a repository of pre-approved content that can be easily customized and scheduled for posting.
  • Automated Scheduling: Schedule posts across multiple platforms in advance, ensuring consistent and timely content delivery.
  • Reputation Management: Monitor and respond to customer reviews and feedback across various review sites from one place.
  • Analytics and Reporting: Generate detailed reports on campaign performance, audience engagement, and ROI with customizable metrics.
  • Multi-Location Management: Efficiently manage marketing efforts for multiple business locations, ensuring brand consistency and localized content.
  • Social Listening: Track brand mentions and relevant conversations across social media to stay informed and engage proactively.
  • Ad Campaign Management: Create, manage, and optimize paid social media campaigns with built-in tools for targeting and budget control.
  • Team Collaboration: Facilitate seamless collaboration among team members with role-based access and task assignments.
  • Customizable Workflows: Design and implement workflows tailored to your specific marketing processes and approval hierarchies.
  • Local Pages Management: Maintain and update local business pages on platforms like Google My Business and Facebook, ensuring accurate and up-to-date information.
  • Customer Insights: Gain valuable insights into customer behavior and preferences through data analysis and reporting tools.
  • Mobile App: Manage your marketing activities on-the-go with SOCi's mobile application, available for both iOS and Android devices.
  • Integration Capabilities: Seamlessly integrate SOCi with other marketing tools and platforms to streamline your marketing operations.
  • Compliance and Security: Ensure your marketing activities comply with industry regulations and data security standards.
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Product Ranking

#6

among all
Marketing Automation Software

#89

among all
Marketing Automation Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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AI-Based Capabilities Campaign Management Compliance And Data Security Dashboard And Reporting Email Campaign Management Lead Generation Lead Management Lead Nurturing Mobile Capabilities Platform Capabilities Social Media Campaign Management Text Campaign Management 64 99 75 94 88 68 90 100 78 81 88 43 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 4522 reviews
Excellent User Sentiment 488 reviews
81%
of users recommend this product

Marketo has a 'great' User Satisfaction Rating of 81% when considering 4522 user reviews from 3 recognized software review sites.

90%
of users recommend this product

SOCi has a 'excellent' User Satisfaction Rating of 90% when considering 488 user reviews from 2 recognized software review sites.

4.1 (2125)
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4.47 (244)
4.2 (582)
4.5 (244)
4.0 (1815)
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Awards

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SOCi stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Lead Management: The ability to route and categorize leads based on requirements is helpful for staying on top of customers inputs, in the view of 60% of users talking about lead management.
Customizable: All reviews on this aspect agree that the system is highly customizable and offers email templates that can be created as per requirements.
Automation: Marketing and sales automation make it easy to use and eliminate manual entry, according to 83% of users who reviewed this feature.
Reporting: Provides custom reports that fit the user requirement and are insightful, say 75% of users referencing reporting.
Integrations: Integrations for websites, event platforms, survey platforms, mobile apps and more, along with two-way integration with CRM systems, aid functionality, according to 75% of users mentioning integrations.
Customer Support: The training is great and customer support is responsive, according to 66% of reviews on this topic.
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Centralized Management: SOCi is praised for its ability to streamline the management of multiple social media accounts from a single platform, a significant advantage for businesses juggling numerous profiles.
Location-Specific Tailoring: A notable strength of SOCi is its capacity for handling multi-location businesses, empowering users to tailor content and campaigns for different branches or franchises, ensuring localized messaging.
Data-Driven Insights: Users commend SOCi's robust analytics and reporting features, which provide valuable data on campaign performance and audience engagement, enabling informed decision-making.
Content Scheduling Efficiency: SOCi's content scheduling and management capabilities are highly regarded, allowing users to plan and automate their social media posting, saving time and ensuring consistent engagement.
Responsive Customer Support: Users consistently highlight SOCi's effective customer support, praising their responsiveness in addressing queries and resolving technical issues promptly.
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Not User-Friendly: The functionality is cumbersome and pages take time to load, in the experience of 60% of users who reviewed the usability.
Dashboard: Campaign dashboards are outdated and the design needs an upgrade, according to 75% of users specifying this feature.
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Technical Issues: SOCi users have reported experiencing occasional bugs and technical glitches within the platform.
Difficult to Learn: The platform can be challenging for new users to learn due to its extensive features and functionalities.
Expensive: SOCi's pricing is considered to be higher compared to some other social media and reputation management tools available in the market.
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As a part of the Adobe Experience Cloud, Marketo Engage supports both demand and account-based marketing strategies that work in sync with marketing and sales. It offers a range of features that help businesses operations. Notable features that users call out include custom reports, automation tools and lead management. It’s highly customizable and can integrate with a wide range of business systems. Users also appreciate the robust customer service. Some limitations include an inconvenient mobile app, outdated user interface for campaign dashboards and cumbersome functionality. Overall, businesses looking to automate their sales and marketing efforts will find the system has a lot to offer.

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Is SOCi a social butterfly in the world of social media management platforms? SOCi generally receives positive reviews for its comprehensive approach to social media and reputation management. Users particularly value its ability to manage multiple social media accounts and locations from a single platform, making it a great option for businesses with multiple locations. They also appreciate that the platform's robust analytics and reporting features provide actionable insights. However, some users find the user interface a bit complex, requiring a learning curve. There are also occasional gripes about slow customer support response times. Overall, SOCi seems best suited for multi-location businesses that need a powerful tool to manage their social media presence and track their online reputation. Its ability to handle multiple accounts and locations, along with its robust analytics, makes it a valuable asset for businesses looking to streamline their social media efforts and gain a competitive edge.

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Screenshots

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