SuperOffice CRM Reviews & Pricing

by SuperOffice AS | Founded 1990, Oslo, Norway

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What is SuperOffice CRM?

Industry Specialties: Construction, Mechanical engineering, Energy, Logistics.

SuperOffice CRM is a comprehensive software solution designed to streamline customer relationship management tasks. It is particularly well-suited for small to medium-sized businesses across various industries, including sales, marketing, and customer service sectors. The platform offers unique benefits such as enhanced customer interaction tracking, efficient sales pipeline management, and robust marketing automation tools. Users appreciate its intuitive interface and seamless integration capabilities, which facilitate improved team collaboration and productivity. Notable features include customizable dashboards, advanced reporting, and a mobile app for on-the-go access. Compared to similar products, SuperOffice CRM is praised for its user-friendly design and reliable performance. Pricing details are not explicitly available, and potential users are encouraged to contact SelectHub for a tailored pricing quote based on their specific requirements. This ensures that businesses can find a plan that aligns with their operational needs and budget constraints.

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User Sentiment i

Based on 255 reviews:

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#711

SuperOffice CRM is ranked #711 in the CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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SuperOffice CRM Pricing

Based on our most recent analysis, SuperOffice CRM pricing starts at $55 (Per User, Monthly).

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Starting From: $55
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

SuperOffice CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SuperOffice CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SuperOffice CRM Benefits and Insights

Why use SuperOffice CRM?

Key differentiators & advantages of SuperOffice CRM

Enhanced Customer Insights: SuperOffice CRM provides a comprehensive view of customer interactions, enabling businesses to tailor their approach based on detailed customer profiles and history.
Streamlined Communication: By centralizing all customer communications, SuperOffice CRM ensures that team members can easily access past interactions, reducing the risk of miscommunication and improving response times.
Improved Sales Efficiency: The software automates routine sales tasks, allowing sales teams to focus on closing deals rather than administrative work, thus increasing productivity.
Data-Driven Decision Making: With robust analytics and reporting tools, SuperOffice CRM helps businesses make informed decisions by providing actionable insights into sales trends and customer behavior.
Enhanced Collaboration: SuperOffice CRM facilitates better teamwork by allowing multiple users to access and update customer information in real-time, ensuring everyone is on the same page.
Increased Customer Retention: By tracking customer interactions and preferences, SuperOffice CRM helps businesses anticipate customer needs and proactively address issues, leading to higher satisfaction and loyalty.
Scalable Solutions: As businesses grow, SuperOffice CRM can be easily scaled to accommodate more users and additional features, ensuring it continues to meet evolving business needs.
Customizable Workflows: The software allows businesses to tailor workflows to match their specific processes, enhancing efficiency and ensuring that the CRM aligns with business operations.
Seamless Integration: SuperOffice CRM integrates with a variety of other business tools and platforms, ensuring that data flows smoothly across systems and reducing the need for manual data entry.
Enhanced Security: With robust security measures in place, SuperOffice CRM protects sensitive customer data, ensuring compliance with data protection regulations and building customer trust.
Mobile Accessibility: The mobile app allows users to access customer information and manage tasks on-the-go, ensuring that they remain productive even when away from the office.
Reduced Operational Costs: By automating processes and improving efficiency, SuperOffice CRM helps businesses reduce operational costs, freeing up resources for other strategic initiatives.
Personalized Customer Experience: The CRM enables businesses to deliver personalized experiences by leveraging customer data to tailor interactions and offers, enhancing customer satisfaction.
Proactive Customer Support: With features like ticket management and automated follow-ups, SuperOffice CRM helps businesses provide timely and effective customer support, improving overall service quality.
Comprehensive Training Resources: SuperOffice CRM offers extensive training materials and support, ensuring that users can quickly become proficient and maximize the software's potential.

Industry Expertise

SuperOffice CRM is a customer relationship management (CRM) solution that is best suited for midsize businesses across various industries, particularly those located in Europe. It is known for its user-friendly interface and focus on simplicity, making it easy for companies to manage customer relationships, sales pipelines, marketing campaigns, and customer support services.

SuperOffice CRM Reviews

Average customer reviews & user sentiment summary for SuperOffice CRM:

255 reviews

84%

of users would recommend this product

SuperOffice CRM has a 'great' User Satisfaction Rating of 84% when considering 255 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of SuperOffice CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Design: SuperOffice CRM is recognized for its intuitive interface, making it easy for users to adapt to the system and navigate its features.
MS Office Integration: The seamless integration with Microsoft Office enhances user experience by allowing them to manage and archive documents directly within the CRM system.
Centralized Customer Management: Users value the ability to manage sales pipelines, marketing initiatives, and customer support from a single platform, streamlining operations and improving efficiency.
Effective Sales Quoting: The software provides robust functionality for creating quotes using standardized price lists, which can be easily uploaded and formatted to meet specific business needs.

Cons

Steep Learning Curve: New users may find it challenging to quickly learn how to use all of the features effectively.
Basic Reporting: The reporting features are considered limited by some users, making it difficult to extract in-depth insights.
Occasional Slow Performance: Some users have reported experiencing slow performance with the software, which can be frustrating and impact productivity.

Researcher's Summary:

Is SuperOffice CRM a superlative solution, or does it leave users feeling like they're just pushing paper in a digital world? User reviews from the past year paint a somewhat mixed picture of this CRM solution. While many appreciate its user-friendly design and robust features, some find its learning curve surprisingly steep, particularly those who don't use it regularly. A standout feature is its seamless integration with Microsoft Outlook, allowing for easy email management, communication archiving, and correspondence tracking within the system. Users praise this integration, highlighting how it streamlines their workflow and eliminates the need to switch between applications.

However, a recurring gripe among reviewers is the pricing structure. Some find SuperOffice CRM to be expensive, especially smaller businesses or those requiring extensive customization that might necessitate paid support. This cost concern raises questions about the software's overall value proposition, particularly for budget-conscious organizations.

Overall, SuperOffice CRM seems best suited for businesses already familiar with CRM systems or those willing to invest time in learning its intricacies. Its robust features, particularly the Microsoft Outlook integration, make it a powerful tool for managing customer interactions and streamlining workflows. However, its cost and the potential learning curve might give smaller businesses pause.

Key Features

Notable SuperOffice CRM features include:

Contact Management: Efficiently organize and access detailed information about your contacts, including communication history and personal notes.
Email Integration: Seamlessly connect with popular email platforms like Outlook and Gmail to manage correspondence directly within the CRM.
Sales Management: Track sales opportunities and pipeline stages with visual tools that help prioritize tasks and close deals faster.
Calendar and Task Management: Synchronize your calendar and tasks to ensure you never miss an important meeting or deadline.
Document Management: Store and share documents securely within the CRM, ensuring easy access and collaboration among team members.
Reporting and Analytics: Generate detailed reports and gain insights into sales performance, customer interactions, and business trends.
Mobile Access: Access your CRM data on-the-go with mobile apps available for both iOS and Android devices.
Customizable Dashboards: Tailor your dashboard to display the most relevant information and metrics for your role or department.
Marketing Automation: Automate marketing campaigns and track their effectiveness to improve customer engagement and lead generation.
Customer Service Management: Manage support tickets and customer inquiries efficiently to enhance customer satisfaction and loyalty.
Integration Capabilities: Connect with other business tools and platforms through APIs and pre-built integrations to streamline workflows.
Security and Compliance: Ensure data protection with robust security measures and compliance with regulations like GDPR.
Role-Based Access Control: Define user roles and permissions to control access to sensitive information and maintain data integrity.
Lead Management: Capture, track, and nurture leads through the sales funnel with tools designed to optimize conversion rates.
Project Management: Plan, execute, and monitor projects with integrated tools that facilitate collaboration and resource allocation.
Social Media Integration: Engage with customers and prospects on social media platforms directly from the CRM interface.
Workflow Automation: Automate repetitive tasks and processes to increase efficiency and reduce manual errors.
Multi-Language Support: Operate in multiple languages to accommodate diverse teams and international business operations.
Training and Support: Access comprehensive training resources and support services to maximize the CRM's potential.
Scalability: Adapt the CRM to grow with your business, accommodating increasing data and user demands.