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What is Cisco Finesse?

Cisco Finesse is a popular software platform that ranks 18 among all Customer Service Software according to our research analysts and 2 crowd-sourced reviews from 1 source. Starting from $0, Cisco Finesse is priced at no cost when starting and is most suitable for any company. Cisco Finesse can be deployed online. Similar alternatives to Cisco Finesse include Vision Helpdesk, Comm100 and Jitbit.
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#17

Cisco Finesse is ranked #17 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Cisco Finesse Pricing

Based on our most recent analysis, Cisco Finesse pricing starts at $0.

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Starting From
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Pricing Model
Still gathering data
Free Trial
Still gathering data

Training Resources

Cisco Finesse is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Cisco Finesse:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Cisco Finesse Reviews

Average customer reviews & user sentiment summary for Cisco Finesse:

User satisfaction level icon: excellent

2 reviews

100%

of users would recommend this product

Cisco Finesse has a 'excellent' User Satisfaction Rating of 100% when considering 2 user reviews from 1 recognized software review sites.

Key Features

  • Activity Dashboard
  • Agent Interface
  • Alerts/Notifications
  • Automated Routing
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Chatbot
  • Customer Experience Management
  • Customer History
  • Customizable Reports
  • Email Management
  • Employee Coaching Tools
  • File Sharing
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Progress Tracking
  • Project Management
  • Quality Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Single Sign On
  • Support Ticket Management
  • Task Scheduling
  • Workforce Management
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