Toast Payroll Reviews & Pricing

by Toast | Founded 2012, Boston, Massachusetts

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Overview Pricing Benefits Reviews Features

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What is Toast Payroll?

Industry Specialties: Hospitality

Toast Payroll is a cloud-based solution that helps businesses streamline payroll operations and facilitate efficient workforce management. It offers dynamic functionalities like tax compliant updates, employee profiles, time tracking, wage calculations, digital onboarding, automated tip distribution and more.

The product helps users manage workload with the help of timesheets, calculation tools, computation options, regulatory compliance and other business-specific benefits. It offers prompt customer support channels, a self-service platform that helps employees enroll for programs and benefits and real-time information syncs to the company POS to reduce manual operations.

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Toast Payroll Pricing

Based on our most recent analysis, Toast Payroll pricing starts at $110 (Monthly).

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Starting From: $110
Pricing Model: Monthly
Free Trial: No

Training Resources

Toast Payroll is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Toast Payroll:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Toast Payroll Benefits and Insights

Why use Toast Payroll?

Key differentiators & advantages of Toast Payroll

Time Savings: Automate payroll calculations and tax filings, freeing up valuable hours for your HR team.
Accuracy: Minimize errors with precise, automated calculations, reducing the risk of costly mistakes.
Compliance: Stay up-to-date with ever-changing labor laws and tax regulations, ensuring your business remains compliant.
Employee Self-Service: Empower employees to access their pay stubs, tax forms, and personal information through a user-friendly portal.
Integration: Seamlessly connect with other Toast products and third-party applications, creating a unified system for your business operations.
Scalability: Easily manage payroll for a growing workforce, whether you have a small team or multiple locations.
Cost Efficiency: Reduce administrative overhead and potential penalties from payroll errors, leading to significant cost savings.
Data Security: Protect sensitive employee information with robust security measures and encryption protocols.
Real-Time Reporting: Access detailed payroll reports and analytics to make informed business decisions quickly.
Employee Satisfaction: Improve employee morale by ensuring timely and accurate paychecks, fostering a positive workplace environment.
Customizability: Tailor payroll settings to fit the unique needs of your business, from pay schedules to benefit deductions.
Support: Benefit from dedicated customer support to resolve any payroll issues promptly and efficiently.

Industry Expertise

Suited for small sized businesses, specifically pizzerias, bakeries, bars and restaurants.

Synopsis of User Ratings and Reviews

Based on an aggregate of Toast Payroll reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Seamless Integration: Toast Payroll is tightly integrated with the Toast POS system, as well as scheduling software and tip management tools. This is particularly beneficial for restaurants already using the Toast ecosystem, as it streamlines operations and reduces the need for separate systems.
Automated Payroll: The software offers automation features that save time and reduce errors. For example, employee punches from the POS system can be synced directly to payroll, automating the process of calculating hours worked.
User-Friendly Design: Toast Payroll is designed with a user-friendly interface that is generally easy to navigate. The platform also offers ample training resources, making it easier for new users to get up to speed.
Restaurant-Specific Tools: Toast Payroll includes features specifically designed for the restaurant industry, such as tip management and scheduling tools. These features cater to the unique needs of restaurants, simplifying processes like tip allocation and shift management.

Cons

High Cost: Toast Payroll's subscription fees are higher than many other payroll software options, and the lack of a free trial makes it difficult to assess its value before committing.
Customer Service Issues: Users frequently report long wait times and unhelpful interactions with Toast Payroll's customer support team, making it difficult to resolve issues promptly.
Compliance Concerns: Some users have reported that Toast Payroll's software does not comply with specific state payroll regulations, potentially leading to legal and financial headaches.
Technical Glitches: Users have encountered technical problems with Toast Payroll, including issues with tip management, payroll syncing, and inaccurate reports, which can disrupt operations and create extra work.

Researcher's Summary:

Is Toast Payroll the best thing since sliced bread, or does it leave a bad taste in your mouth? User reviews over the last year present a mixed bag. While Toast Payroll shines in its seamless integration with Toast POS, simplifying tasks like syncing employee punches and managing time off, it's not without its pitfalls. Users praise its user-friendly interface and efficiency, particularly those already familiar with Toast POS. This integration is a key differentiator, as one user notes, "I love that in this one app I can do everything that I need to do for human resources." However, several users report compliance issues, especially with California law, and hiccups with W2 processing.

Customer service, unfortunately, emerges as a sore point. Unlike the integrated experience with Toast POS, support for Toast Payroll is handled separately, often leading to confusion and delays. One user laments, "Our service hasn't been great from their side....we wait longer than expected on items to happen or to even hear back from team members on certain things." Additionally, discrepancies between Toast POS and Toast Payroll, while seemingly counterintuitive given their close relationship, require meticulous attention to detail.

Overall, Toast Payroll is a good fit for businesses already entrenched in the Toast ecosystem, especially those prioritizing ease of use and streamlined operations. However, businesses with intricate payroll needs or those operating in regions with stringent compliance regulations might find Toast Payroll's shortcomings difficult to swallow. For those businesses, exploring alternative solutions might be the best recipe for success.

Key Features

POS integration: Sync employee data to the POS system and automate data entry. Check employee timesheets, track employee hours, record tips, monitor wages, onboard new employees and more without manual hassles.
Law-Compliant Operations: Manage job rates, conform to new labor laws, handle payroll taxes and comply with state and federal laws. Meet minimum wage requirements using business protection tools to minimize non-compliance risks. Comply with state and national labor laws using robust tools and HR modules.
Labor Management: Track work hours and add new time entries to manage employee activity. Review breaks, approve timesheets, calculate overtime and record paid leaves with the help of accurate time tracking tools. View open shifts and make accurate payments on a coherent platform.
Online Functionalities: Create employee schedules, access in-depth reports for crucial business insights, manage enrolments and offer plans, simplify HR operations and more on a centralized, time-efficient payroll system.
Self-Service: Allow employees to view and manage benefit plans, make changes, report payroll deductions and more with self-service options.
Reporting: Review team performance, see top-performing employees, identify loopholes, optimize business operations and more using informative reports based on real-time data. Create customized reports and analyze employee performance, HR processes and business finances.