Categories   >   GPS Tracking Software
Last Reviewed: November 19th, 2024

Best GPS Tracking Software Of 2024

What is GPS Tracking Software?

GPS Tracking Software enables real-time tracking and management of assets and personnel by leveraging Global Positioning System technology. It addresses challenges such as theft, inefficient routing, productivity monitoring, and safety concerns. Significant benefits include enhanced asset security, optimized logistics, and improved staff efficiency. Key functionalities encompass live tracking, geo-fencing, vehicle diagnostics and historical data reporting. Innovations like integration with IoT and machine learning algorithms for predictive analysis are on the rise. Transportation, delivery services, construction, and facility management industries are among the primary beneficiaries. However, potential setbacks include privacy concerns, reliance on GPS signal availability, and potential misuse. Wrapping up, GPS Tracking Software is a pivotal tool in today's fast-moving world, providing comprehensive visibility into field operations, boosting operational efficiency, improving safety, and realizing substantial cost savings. A firm grasp of its potential pitfalls ensures its effective usage.

What Are The Key Benefits of GPS Tracking Software?

  • Enhanced Asset Security
  • Improved Operational Efficiency
  • Optimized Logistics Management
  • Real-time Tracking
  • Efficient Routing System
  • Reduced Operational Costs
  • Increased Staff Productivity
  • Better Safety Measures
  • Historical Data Reporting
  • Effective Incident Management
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Overall

Based on the latest available data collected by SelectHub for 79 solutions, we determined the following solutions are the best GPS Tracking Software overall:

Housecall Pro
Housecall Pro
Start Price
$49
Annual, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Housecall Pro

Housecall Pro is a user-friendly solution for field service businesses to manage scheduling, dispatching and customer communications. Its seamless integration with QuickBooks also assists with finance and accounting operations, making it a well-rounded product. Similarly, its prompt customer and technical support, as well as implementation and onboarding support, are lauded by users. However, its lack of customization, limited reporting functionality and occasional data lags and glitches need more work.

Pros & Cons

  • User Friendly: 100% of the users who mention ease of use recommend the software for its user-friendliness.
  • Customer and Tech Support: Nearly 82% of the users who talk about customer and tech support laud their promptness and friendly demeanor.
  • QuickBooks Integration: Seamless QuickBooks integration makes finance and accounting operations easy to manage, as noted by about 77% of the users who refer to integrations.
  • Scheduling and Dispatching: The ease of scheduling and dispatching streamlines logistics and service delivery for almost 90% of the users who mention the feature.
  • Customer Communications: More than 96% of users who talk about customer communications concur that prompt communication and regular updates improve customer satisfaction.
  • Implementation, Onboarding and Training: Nearly 82% of the users who mention implementation, onboarding and training were pleased with its migration assistance and user adaptation level.
  • Customization: About 80% of the users who mention a lack customized workflows and processes wish those features would be added.
  • Glitches: 100% of the users who refer to glitches note that the software has occasional glitches and data lags, resulting in delays and redundancy.
  • Reporting: Limited reporting capabilities and lack of customized reports are noted by about 57% of the users who mention the feature.

Key Features

  • Android and iOS: Equip technicians with mobile apps that have cross-platform compatibility across iPhone and Android devices. 
  • Low Processing Rates: Process payments quickly and efficiently and pay comparatively small processing fees. The average processing fee ranges from 1.5% to 3.5% in other industries. 
  • Message Customers: Allow field technicians to send “on my way” messages, pull up customer histories, book and pay via text, with a built-in mobile communications system. 
  • Fast Customer Onboarding: Get assistance in onboarding new customers, managing accounts, handling payment, scheduling, emailing and marketing while saving up to 15 hours per week. 
  • Book Directly Online:  Enable customers to book appointments online from the business website, Facebook page, Google page and more. 
  • Website Builder: Get a free, custom website that is deeply integrated with the software. 
  • Advanced Payment Features:  Streamline money management with advanced features such as instant pay, money management, QuickBooks integrations, billing, expense cards and more. 

Pricing

License/Subscription Cost
  • Based on recurring subscription fee model – costs vary depending on the version/module selected, numbers of users and the monthly or annual billing option chosen
  • One-time setup fees/activation fees are charged, irrespective of the version/module selected
  • Includes the upfront cost of customization and integration, along with ongoing support for upgrades
Maintenance Cost
  • Included in the subscription cost
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Varies depending on the functional requirements such as configurable dashboards, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, dashboard and operational reporting needs, etc
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system. Migrating the data from excel spreadsheets might shoot up both the time and cost
Recurring/Renewal Costs
  • The recurring cost is high, as customers need to pay for the monthly subscription fee along with premium support services (if required)
ServiceTitan
ServiceTitan
Start Price
$398
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked ServiceTitan

ServiceTitan garners praise for its user-friendly interface and comprehensive features, particularly its scheduling, dispatching, inventory management, and reporting capabilities. Users appreciate the software's ability to streamline operations and enhance productivity, highlighting features like automated job confirmations, technician bios, real-time customer notifications, and convenient payment options. The platform's robust project management tools, including real-time project tracking, budget management, and automated payment applications, are also commended for their effectiveness in keeping projects on track and profitable.

Despite its strengths, some users express concerns about ServiceTitan's cost, which can be a barrier for smaller businesses. Additionally, the software's limited integration with other systems can pose challenges for businesses with existing technology stacks. While ServiceTitan offers a competitive feature set comparable to platforms like Salesforce Service Cloud and Microsoft Dynamics 365 Field Service, its affordability often sets it apart.

ServiceTitan is best suited for businesses, regardless of size, seeking to optimize their field service operations. Its comprehensive features cater to various industries, including HVAC, plumbing, electrical, and pool services. The software's ability to automate tasks, improve communication, and provide real-time insights empowers businesses to enhance efficiency, customer satisfaction, and profitability.

Pros & Cons

  • Core Features and Functionality: Nearly 95% of users who mention the core features and functionality concur that this system is a well-rounded product built to meet industry-specific requirements.
  • Customer Support: Approximately 53% of users who talk about customer support mention that the support staff is quick to respond, friendly and knowledgeable.
  • Easy to Use: About 80% of users who mention user-friendliness recommend the software for its ease of usage.
  • User Interface: As many as 54% of users who refer to the user interface note that the software is intuitive and easy to navigate.
  • Cost: 100% of the users who talk about pricing report that it is a pricey product, which can be a detrimental deciding factor.
  • QuickBooks Integration: Approximately 60% of users who mention QuickBooks integration note that the integration is glitchy and requires double inputs in both solutions, making it redundant.
  • User Adaptation: Nearly 100% of the users who refer to onboarding and user adaptation agree that the product has a steep learning curve.

Key Features

  • Financial Growth  
    • Call Booking: CSRs can access auto-populated customer details before picking up calls. Offer undivided attention to customers by choosing from easy drop-down menus instead of a keyboard. Record and manage incoming customer calls to save call booking information. 
    • Marketing: Create, monitor and edit marketing campaigns. Track and analyze total incoming calls with ads to measure ROI. Create phone numbers for new ads quickly. 
    • Memberships and Contracts: Simplifies building of equipment-based contracts and maintenance memberships. Tailor-make service agreements and contracts for customers. Customize monthly expenses, choose additional maintenance tasks and add service upgrades. Access agreement performance summaries with completed visit details, cost and revenue. 
    • Local Services Ads: Appear among top Google search results when customers search for a relevant product or service. Auto-populates bookings directly to the system dashboard. 
  • Operational Tools  
    • Dispatching: Ensure that the right tech handles the right job by automatic assignment and dispatch based on factors such as technician location, schedule, skill set and more. Other features include a notification center, automatic job confirmations, job history, ACP, project filter, property data display and dispatch notifications. 
    • Scheduling: Schedule complex jobs in advance with suitable technicians. Custom tags allow technicians to flag jobs with details like prior rescheduling, languages spoken and special tool requirements. 
    • Payroll: Offers integrated payroll processing tools, including automated bonuses and live timesheet tracking. Apply performance-based incentives and pay, or import additional pay items through spreadsheets or API for job costing. 
    • Timesheets: Automatically documents wrench time, vendor runs and technician drive hours on individual timesheets for field employees. Configure start and overtime in a single click. Office employees can view payroll histories and clock in and out in real time. 
  • Real-time Insights  
    • Reporting: Dynamic dashboards offer tailored KPIs and metrics. Track KPI goals, gain insights into call times and filter transactions based on date range or business unit. Receive live updates on membership sales and revenue generated by each technician. 
    • QuickBooks: Integrates with QuickBooks to handle accounting. Capture customer purchases and export invoices to QuickBooks in real time. 
    • Sage Intacct: Offers integration with Sage Intacct. Office networks can operate in synchronization and update financial records with a single entry. Authorized employees and owners can access financial information on mobile devices. 
    • Job Costing: Access and monitor costing breakdowns like labor, equipment and raw material and receive real-time updates. Get alerts whenever a bill is due to be accepted. 
    • TitanAdvisor: Get a best-practices guide and receive personalized tool recommendations suitable for a specific business. Utilize features to their optimum value with in-built playbooks guided setup. 
  • Customer Assistance  
    • Mobile: Enable quick and better field operations with mobile apps for field technicians to download schematics, handle bills and orders and manage inter-staff communication. 
    • Customer Experience: Send ETAs with technician bios for appointment reminders to customers. Confirm or reschedule appointments and ask questions over SMSs. Enables customers to track service technicians. 
    • Payments: Automatically processes recurring membership payments in custom intervals and batches. Field staff can capture images, credit cards and checks or send personalized links to the payment portal. 
    • Financing: Complete applications with easy data access to customer profiles. Facilitates instant approvals, automatic finance calculations and customizable financing rules for individual customers. 
    • Property Data: The property data display offers CSRs with crucial information such as property size, age, interiors and location. 
Intuit Field Service Management
Intuit Field Service Management
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Key Features

  • Work Order Management:  Users can create service requests as they receive work orders, schedule and assign jobs for their field staff, track real-time work progress and manage efficient processing of work orders. 
  • Dispatch Management:  Users can manage work orders based on the job type, technician skill set and field staff availability to ensure top-notch services each time. With details of the work order, users can then also map the required tools and routes and get real-time updates on their location and work order progress. 
  • Flexible Scheduling:  Allows users to reschedule and reassign work orders in just a few clicks. Similarly, recurring jobs can be automated easily. 
  • Routing:  Users can help field staff with quick and efficient routing to their job location. Routing features with GPS tracking keep managers and customers updated on technician ETAs, as well as logs in the check-in and check-out time to track the time spent on a job and generate accurate invoices. 
  • Customer Database:  Stores and maintains all customers’ data, including details of their addresses, email ID, phone numbers, service history, invoices and feedback. 
  • Contract Management:  Users can manage their contracts and agreements with technicians and customers to facilitate long-term relationships and ensure seamless service delivery. 
  • Technician Management:  Lets managers track and monitor their field staff with details like live location, navigation, work orders completed and customer feedback. 
  • Billing and Invoicing:  Integrated with QuickBooks accounting, the platform enables field staff to generate invoices and collect payment in the field. It also manages detailed records of accounts receivables, accounts payables and project costing for quick reference. 
  • Service History Tracking:  Maintains a record of the service history for each customer and technician with details like order requests, resources used, notes, and invoices. 
ServiceMax
ServiceMax
Start Price
$59
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked ServiceMax

ServiceMax, a field service management software, has garnered positive feedback for its user-friendly interface, scalability to accommodate growing businesses, and adaptability to various industries. Users appreciate the comprehensive overview it provides of customers, assets, and inventory, enabling efficient management and automation of field service processes. The software's ability to track work orders in real-time, ensuring timely completion, has been a significant advantage for many businesses. Additionally, ServiceMax's mobile app empowers field technicians with access to crucial information and tools, enhancing their productivity and responsiveness.

However, some users have expressed concerns about the software's cost and its limited integration capabilities with other systems. These limitations can pose challenges for businesses with complex IT ecosystems or budget constraints. Despite these drawbacks, ServiceMax remains a popular choice for companies seeking to optimize their field service operations. Its strengths in providing real-time visibility, improving technician efficiency, and enhancing customer satisfaction make it a valuable tool for businesses of all sizes. The software's ability to track key performance metrics, such as first-time fix rates and technician utilization, allows companies to identify areas for improvement and make data-driven decisions.

ServiceMax is particularly well-suited for asset-centric industries, such as manufacturing, utilities, and healthcare, where managing and maintaining equipment is critical. Its features for tracking spare parts, managing work orders, and scheduling preventive maintenance align well with the needs of these industries. The software's mobile capabilities, including offline access, ensure that technicians can work effectively even in remote locations with limited connectivity. Overall, ServiceMax offers a robust and versatile solution for companies looking to streamline their field service operations and improve customer satisfaction.

Pros & Cons

  • Streamlined Work Order Management: ServiceMax shines in its ability to efficiently manage work orders, encompassing scheduling, dispatch, parts logistics, and real-time updates, ensuring technicians have the necessary information at their fingertips.
  • Enhanced Technician Productivity: Mobile access empowers technicians with tools to view work orders, access customer information, and document service details, ultimately boosting productivity and first-time fix rates.
  • Improved Customer Satisfaction: Features like appointment scheduling, real-time service updates, and self-service portals contribute to a better customer experience, fostering loyalty and positive feedback.
  • Data-Driven Insights: ServiceMax facilitates data collection and analysis, enabling businesses to gain valuable insights into field service operations, identify trends, and make informed decisions for continuous improvement.
  • Scalability and Flexibility: The platform's scalability allows it to adapt to the evolving needs of businesses, accommodating growth and changing requirements with ease.
  • Customization Challenges: The platform's rigidity can make tailoring it to specific workflows or unique business requirements a hurdle, especially for organizations with intricate service processes or industry-specific needs.
  • Usability Concerns: Navigating the interface and accessing key features can feel cumbersome due to the platform's complexity, potentially hindering user adoption and productivity, particularly for technicians in the field who require a streamlined experience.
  • Integration Complexities: Connecting ServiceMax with existing enterprise systems or third-party applications can pose integration challenges, requiring additional development effort or specialized expertise to ensure seamless data flow and process synchronization.

Key Features

  • Makes technicians 23% more productive: ServiceMax’s cloud-based delivery helps technicians and field service software increase their productivity by as much as 23%. Colloquially, recent studies show that it can also increase customer satisfaction by as much as 20%. 
  • IoT Management: The internet of things (IoT) can greatly augment the field service experience, and ServiceMax comes equipped with features to handle real-time data from IoT devices. These tools help managers and technicians to get to them before they reach a point of failure. IoT integrations can also increase service revenue by 25% and improve uptime by 12% in ServiceMax studies. 
  • Work Order Management: Leveraging a 23% productivity bump, the product’s work order management system is robust and equipped to handle work orders from numerous sources. It offers customer self-service, automated scheduling and a salesforce CRM integration to make receiving orders, scheduling techs and assessing customer data a breeze. 
  • Real-Time Scheduling and Dispatch: Scheduling and dispatching technicians is a monumental task, but with real-time scheduling, dispatch and optimization users can automate these tedious tasks. The system takes into account a number of different factors, including job location, technician skill level and prior job commitments. It can then automatically dispatch the proper tech and optimize his or her route to save time and wear on their vehicle. 
  • Mobile Technician Enablement: Field workers will never be out of sync with their back-office managers. The app can run on numerous devices and connect to home-base easily. This gives techs access to schematics, important data points, maps and tutorials. 
  • Contractor Management: With over 20% of the field service workforce predicted to be contractors by 2020, ServiceMax seamlessly integrates contractors into its payment and scheduling system, enabling a hybrid field service workforce. 
  • Built-In Analytics: The app measures a user’s bottom line and key performance indicators (KPIs). It capitalizes on metrics like SLA achievement, contract leakage, engineer utilization and many more. These metrics are then displayed in intuitive dashboards and reports. 

Pricing

License/Subscription Cost
  • Recurring subscription-based model: monthly fee with a minimum number of users, based on the version selected: ServiceMax Express or ServiceMax Enterprise
  • Includes basic setup fees, plus customized implementation support and ongoing training workshops
Maintenance Cost
  • Regular maintenance releases and upgrades are included in the monthly fees and require no onsite IT support or installation
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Cost varies depending on the type of features/functionalities added-on for developing or enhancing an existing product feature or module
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on the type of existing software, the amount of data to be migrated, availability of migration tools, complexity of the data fields, etc.
Recurring/Renewal Costs
  • Recurring subscription fees typically include maintenance, monitoring, upgrades, training and support to the end-user
mHelpDesk
mHelpDesk
Start Price
$169
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked mHelpDesk

mHelpdesk can automate everything from first customer contact to payment, eliminating the need for manual and paperwork processes. It provides robust tools for customer management, quotation, shipment, invoicing, accounting and reporting. It helps to manage, stay organized and track every stage of the job. Most users liked that customer service teams were easily accessible, responsive and resolved issues quickly. Users said that it would be helpful if the map feature was more interactive, measured distance from jobs and uploaded excel spreadsheets. Reviewers mentioned that reporting capabilities are limited and the system tends to be slow or glitchy.

Pros & Cons

  • Functionality: All users liked that it provides all-in-one robust functionality without leaving the platform.
  • User Interface: The system’s user-friendly interface with color codes makes it easy to manage, understand and navigate, as noted by 94% of reviewers who mentioned ease of use.
  • Customer Service: More than 91% of reviewers referring to customer support noted that professional services were accessible and responsive.
  • Tracking/Monitoring: All users liked that it provided a convenient way to keep track of jobs, estimates and appointments.
  • Map: Around 82% of users said they would like more capabilities added to its map feature.
  • Performance: Almost all users reported that the software suffers from glitches and regular slow-downs.
  • Report: It provides limited reports, as observed by 60% of reviewers who referred to communication.

Key Features

  • Lead Management: Increase win-rates by as much as 70%, share notes between sales and service teams, automate communications, lead marketplace, status tracking and more are present in the software. 
  • Workflow Management: Users can automate workflows and gain a complete overview of daily tasks. Sends prompt notifications when a task changes. 
  • Scheduling and Dispatch: Schedule and dispatch field technicians as well as integrate with third-party calendars. Allows for automated assignment and smart scheduling to prevent schedule clashes. 
  • Inventory Tracking: Built-in inventory tracking features can schedule orders and send warnings when stock is low. It can also import items from QuickBooks. 
  • Mobile Offline Access:  Automatically detect when internet access is down, and then switch modes, virtually eliminating downtime. Offline mode offers full functionality, minus a connection to backend features. 
  • Mobile Payment Processing: Payment processing integrates into the mobile application. Accepts common credit cards such as VISA, Mastercard, AmEx and Discover. 
  • Customer Portal: Provides a customer portal with the ability to schedule jobs and manage billing. 
  • Billing and Invoicing: Create invoices anywhere at any time and integrate them with QuickBooks’ invoicing software. Offers custom templates as well. 

Pricing

License/Subscription Cost
  • Recurring subscription-based model: based on the number of users per month
  • Costs may vary depending on the mHelpDesk package selected
  • Pricing also includes the upfront cost for customization and integration
Maintenance Cost
  • Included in the subscription cost and covers ongoing upgrades and customer support through the self-help portal, email support, live chat and on-calls
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Varies depending on the functional requirements such as the type of data to be tracked, complexity of workflows, additional data fields, UI changes, dashboards and reporting needs, etc.
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, complexity of the data fields, level of automation and data migration tools to be utilized for transfer of data from the old to the new software
Training Cost
  • This cost is a factor of the type of training chosen, whether it’s end-user training, group/department training or video/self-training. Costs typically increase as one moves from video/self-training towards end-user training
  • Provides tutorials, knowledge repository, online support, phone support and video tutorials
Recurring/Renewal Costs
  • A recurring monthly fee is charged based on the subscription model selected, integration tools selected and other add-ons that aren’t included in the base package
  • Additionally, the monthly fee includes maintenance, monitoring, upgrades, training and support to the end-user
Service Fusion
Service Fusion
Start Price
$195
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Service Fusion

Service Fusion streamlines day-to-day business operations by keeping track of employees and delivery. It organizes customer databases, stores employee information at a central place, streamlines billing and invoices, automates recurring tasks, clamps inefficiencies and grows with a company’s needs to efficiently handle more volume. Its diverse capabilities help replace smaller products and reduce cost. However, the system offers limited reporting functionalities, requires an overhaul of its inventory management features, doesn’t function in offline mode and lacks a smooth mobile interface.

Pros & Cons

  • Functionality: The system keeps thorough track of projects, customers, recurring tasks and estimates. It organizes customer databases, adds contacts according to service locations, tracks delivery, streamlines billing, reduces cost and increases efficiency, as noted by 88% of users who talked about the product’s functionality.
  • Support: The system is backed by efficient customer support that is quick to answer questions about the product, resolve queries and fix issues, said nearly 81% of the reviewers who talked about support.
  • Cost: Nearly 83% of the users noted that the system doesn’t charge per user and offers flat-rate plans, making it affordable for growing businesses.
  • Reporting: Reporting capabilities offered by the product are cumbersome, and the customization options are limited, noted nearly 79% of reviewers who mentioned reporting.
  • Inventory Management: Nearly 82% of reviewers said that the system’s inventory management requires a major overhaul as it lacks manual entries, lacks options to delete an inventory from a warehouse and has issues with its employee applications.
  • Offline Mode: The product requires a steady internet connection and doesn’t work in places with low bandwidth, said nearly 74% of the reviewers that talked about offline mode.

Key Features

  • Customer Management: Create multiple service locations and customer contacts. Set billing terms and communication preferences, track referral sources and store images, documents and public and private notes. 
  • Scheduling and Dispatching: View all estimates and jobs to shift dates and times with drag-and-drop support. Share information with field workers via a call or text from the dashboard. 
  • Invoicing and Payments: Create invoices for single and multiple jobs. Choose cash, check or credit with the tool’s pre-built free payment gateway. 
  • GPS Fleet Tracking: Gain full visibility into vehicle locations. Records trip histories, allowing users to improve driving behavior without any reliance on drivers’ mobile devices. 
  • QuickBooks Integration: Integrate with QuickBooks to get discounts and automatic syncing of job invoices, deposits and payments. 
  • Estimate Options: Give customers the option to choose between option 1/2/3, good/better/best and replacement vs. repair and more. Create multi-page proposals. Customers can accept or decline estimates online. 
  • Job Photo Upload: Upload photos using a mobile app from the job site. Track jobs back to a technician or customer support session. 
  • Payroll Reports: Monitor office activity, remote workforces, work hours and employees clocking in and out. It auto-populates payroll reports and calculates overtime pay. 
Wintac
Wintac
Start Price
$3,145
One-Time
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Wintac

Wintac offers an easy-to-use software suite that eliminates the hassle of dealing with several tools while solving everyday business management problems. It organizes inventory, customer databases and vehicles. However, the product is dated, not cloud-based and is difficult to access remotely. It has a clunky user interface, requires a steep learning curve to get acquainted to its features and doesn’t offer automatic updates. It also lacks GPS tracking, a mobile application and has sluggish customer support.

Pros & Cons

  • Functionality: The system offers robust scheduling tools for everyday operations and keeps track of dispatches and customer databases for easy access. It is easy to navigate, manages multiple inventories and keeps track of vehicles, noted 81% of users who talked about the product’s functionality.
  • Cost: The product is affordable for small and growing businesses as it is offered on a flat-rate and doesn’t incur monthly charges, said nearly 75% of reviewers that talked about cost.
  • Invoice: Nearly 72% of users that mentioned invoicing noted that the system generates professional invoices and is good for billing purposes.
  • Cloud-Based: The system is not in sync with its competitors as it is only offered as an on-premise solution, which makes it difficult to access remotely, said nearly 83% of the reviewers.
  • CRM: Nearly 78% of users that spoke about CRM support noted that the system lacks basic CRM functionalities like lead management and tools to communicate with customers outside of the system.
  • Mobile App: The product doesn’t offer a mobile application to make it accessible from internet-connected devices, said nearly 74% of the reviewers who talked about its accessibility.
  • Reporting: Nearly 86% of users that mentioned reporting said that it is cumbersome to generate reports like lead sources, sales and service rates to extract valid data on an organization’s operations.

Key Features

  • Job Scheduling:  Track & schedule service jobs. Assign jobs to most suitable and nearest available field staff for efficient scheduling and quick service delivery. Create flexible schedules for all available services, work orders and field staff members. 
  • Dispatch Management: Dispatch Management: Get live locations of field staff for real-time dispatch. Send optimized routes, track arrival and send live updates and notifications to customers for a better customer experience. 
  • Work Order Management:  Create, update and manage work orders for one-time and recurring jobs, including details like addresses, issues, materials required, field staff assigned, estimates, checklists and more. 
  • Contact Management:  Manage, organize, segment and communicate with all contacts, including leads, prospects, clients, vendors, field staff and back-office employees, from a central location. 
  • Sales Management:  Track and manage leads. Ensure targeted communication and quick response rates for conversion. Send estimates and proposals using readymade customizable templates. 
  • Inventory Management:  Track, update and manage inventory items for multiple locations and vendors. Get built-in support for inventory barcode scanning and label printing. 
  • Accounting:  Manage unlimited accounts receivable and accounts payable through seamless integration with accounting tools such as QuickBooks, Peachtree, Timberline and more. 
  • Billing:  Manage over the counter sales along with an integrated billing system. Generate automated invoices based on service agreement terms. Track partial payments, dues and overpayments to manage finances efficiently. 
  • Equipment and Agreement Tracking:  Track equipment location, details and history through electronic serialization. Manage warranties and agreements with reminders for renewal. 
  • Dashboard:  Get a visual overview and analytical insights into key business operations with a drag-and-drop widget-based dashboard. 
Dataforma
Dataforma
Start Price
$69.98
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Dataforma

Dataforma streamlines business operations, tracks projects, sets accountability and stores crucial information in one place. It provides tools that help users with billing, accounting and processing payroll. Its numerous filters and subcategories provide analytics and in-depth reporting into strengths and weaknesses for critical decision-making. The system is backed with efficient and prompt customer support and offers thorough training to new users. However, it offers many convoluted business management features that require lengthy back-end setup, has a clunky UI and doesn’t send notifications when duplicate data is entered. It is expensive for small businesses, has a steep learning curve and requires numerous steps to create sales correspondence.

Pros & Cons

  • Functionality: The system streamlines operations, organizes current and upcoming work and helps field technicians process work orders swiftly. Users can quickly collect required information from clients to serve them better, noted 82% of users who talked about the product’s functionality.
  • Billing: Nearly 77% of reviewers who talked about billing said that the product offers tools that simplify billing and accounting. It tracks labor hours and costs to process payroll.
  • Reporting: About 83% of users that mentioned reporting said that the product offers numerous fields and subcategories to customize reports and find required data.
  • Support: The system is backed by prompt and efficient customer support to resolve product-related issues and queries, said about 80% of users who talked about support.
  • Duplication: The system doesn’t send notifications for multiple users entering the same information, leading to information duplication, noted 77% of users who talked about information duplication.
  • Usability: Nearly 78% of users that spoke about usability said that the system requires a steep learning curve and multiple training sessions to get acquainted with its capabilities and enter information.
  • Cost: The product is on the expensive side for small businesses as it charges a fee per user, said 81% of reviewers who mentioned cost.

Key Features

  • Database Management: Maintain a database of all contacts, including contractors and customers at a central platform, along with contact details, work orders and service history. 
  • Lead Tracking: Use lead tracking to centrally manage leads, collect granular lead data for targeted marketing campaigns, assign leads to salespersons and analyze lead-close ratios. 
  • Contract Management: Manage contracts with service providers, facilitate long-term relationships with contractors and give customers quicker service delivery. 
  • Document Management: Store, track and exchange a variety of documents with contractors and customers like contracts, quotes, invoices, service photographs, warranty documents and more. Save time spent on paperwork with centralized and organized information. 
  • Inventory Management: Accurately track fleet and inventory metrics like products and equipment, returns to vendors and returns from customers. Check, update and adjust inventory in real time. 
  • Work Order Management: Manage work orders by matching the service request to the most suitable service provider, schedule work orders in advance, track progression for individual orders, capture key information and manage invoices in the same location. 
  • Dispatch Management: Assign service providers, track locations, update customer ETAs and manage dispatch services for each work order. 
  • Portfolio Management: Manage a portfolio of service providers and major projects while making bids and proposals for new projects. 
  • Proposal Generation: Use pre-built proposal formats that include details like the scope of work, exclusions, inspection reports and more. Customize generated proposals to match the organization’s branding and exchange as a PDF. 
  • Project Management: Update and manage a project throughout its lifecycle from contact to completion, with detailed information such as inspection, estimates, key timeline dates, project material and invoice amounts. Monitor workflow scheduling, backlogs and work to be completed in real time. 
  • Correspondence Management: Manages real-time correspondence updates to ensure seamless internal and client-facing communications. It manages a detailed log of phone calls, letters, faxes, emails, messages, meetings and schedules with automated reminders for follow-up actions. 
  • Group Mailers: Engage leads, prospects and customers using customizable mass mailing features. Customize mailing campaigns for different target audiences while personalizing content for each target group. 
  • Billing and Invoicing: Generate accurate and timely invoices through work orders and projects, control overdue invoices, set credit limits, track collections and detailed financial reports. 
  • Purchase Orders and Payables: Create purchase orders for projects, track pending change orders, open purchase orders with a few clicks and analyze spending trends for better financial optimization. 
  • Work Order and Individual Calendars: Generate work orders, assign service providers and schedule work efficiently depending on the location, project type and availability. Let employees schedule their meetings, appointments, events and responsibilities, on individual and company levels. 
  • Service History Tracking: Maintain service histories by address, company or contact. Store critical information like proposals, renders, photographs, written descriptions, invoices, warranties and client and service provider contact details in a unified manner. 
  • Warranty Management: Upload, save, view, manage, share and update all warranty documents. Notify customers about expiring warranties using automated reminders. 
  • Customizable Dashboard: Use a customizable dashboard to quickly access, monitor and analyze business-critical information like work orders, client information, financial figures, scheduled alerts and activity reminders at a glance. 
  • Reports: Generate accurate and insightful reports on accounts receivable, open project status, work orders, inventory and more. Use filters for more details on certain aspects. 
  • Accounting Integration: Integrate with third-party accounting modules to manage accounts receivable, accounts payable, cash receipts, purchase orders and project costing. 
  • Google Maps Integration: Integrate with Google Maps to gain real-time insights on project and service provider locations and track transportation and asset deployments. 
Oracle Field Service
Oracle Field Service
Start Price
$100
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Oracle Field Service

User reviews of Oracle Field Service reveal a spectrum of opinions, highlighting both its strengths and weaknesses when compared to competitors like Salesforce Field Service Lightning and ServiceMax.

One of its most lauded aspects is its remarkable scalability and flexibility, enabling businesses to adapt to evolving requirements and grow alongside the platform. As one user aptly stated, "Oracle Field Service played a crucial role in scaling our service operations as we entered new markets." This adaptability sets it apart from less versatile solutions, making it ideal for complex enterprises experiencing rapid growth.

However, several users raised concerns about its steeper learning curve and higher cost compared to competitors. "The initial learning curve was definitely more challenging than we expected," commented a user during platform migration. This complexity, coupled with the cost, might not be ideal for smaller businesses or those with simpler needs.

Another recurrent criticism targeted the complexity of the interface, which some users found overwhelming and difficult to navigate. This stood in stark contrast to competitors like Salesforce Field Service Lightning, known for its user-friendly interface.

While the reporting capabilities met the needs of most users, some felt they lacked the depth and customization offered by ServiceMax. This could be a significant drawback for businesses requiring highly detailed service data insights.

Overall, user reviews portray Oracle Field Service as a powerful and adaptable platform, ideal for large organizations seeking comprehensive field service management capabilities. While its complexity and cost might deter smaller businesses or those seeking a simpler solution, those comfortable with the initial learning curve will find in Oracle Field Service a robust platform with the potential to significantly enhance service operations and deliver a positive return on investment.

Pros & Cons

  • Increased First-Time Fix Rates: Accurate information and knowledge management empower technicians to resolve issues on the first visit.
  • Improved Efficiency: Streamlined workflows and real-time updates enhance technician productivity and reduce service times.
  • Reduced Operational Costs: Optimized resource allocation, minimized paperwork, and improved first-time fix rates lower service costs.
  • Enhanced Customer Satisfaction: Real-time communication and self-service options improve customer experience and satisfaction.
  • Scalable and Flexible: Adapts to changing business needs and grows with a flexible and scalable solution.
  • Steeper Learning Curve: New users may require additional training to become proficient with the platform's complexity.
  • Higher Cost: Compared to simpler alternatives, Oracle Field Service can be a more expensive solution.
  • Complex Interface: The user interface can be overwhelming for new users and require some navigation effort.
  • Limited Reporting Capabilities: While reporting features exist, they may not be as comprehensive as some users require.
  • Not Ideal for Small Businesses: The feature-richness and cost may not be suitable for smaller businesses with simpler needs.

Key Features

  • Precise Geo-Coding: Access rich geographical information using advanced analytics and corroborating map data. This can be useful in optimizing service routes or in assisting field technicians.
  • Job Assignment: Route resources automatically to an urgent work assignment.
  • Dispatch: Match the most skilled technician with the right job automatically and dispatch field representatives efficiently — all optimized to fit the technician’s schedule.
  • Omni-Channel Communication: Enable customer communications through a variety of channels, such as email, text, phone calls and more.
  • Mobile Work Order Management: Assign, manage, and update work orders in real-time from any mobile device.
  • Inventory Tracking: Maintain accurate inventory levels and ensure technicians have the necessary parts and materials.
  • Real-Time Updates: Receive instant updates on work order status, technician location, and customer interactions.
  • Customer Signature Capture: Electronically collect customer signatures for proof of service and streamlined workflows.
  • Knowledge Management: Provide technicians with easy access to technical documentation and service procedures.
  • IoT Service Monitoring: Proactively monitor connected assets to prevent downtime and optimize maintenance schedules.
  • Contract Management: Manage service contracts, track warranty information, and ensure compliance with terms.
  • Reporting and Analytics: Gain valuable insights into service performance, identify areas for improvement, and make data-driven decisions.
  • Integrations: Connect with other enterprise applications, including CRM, ERP, and accounting systems.
  • Customizable Workflow Automation: Automate repetitive tasks and streamline service processes to improve efficiency.
  • Advanced Scheduling and Routing: Optimize technician schedules and routes based on real-time data to minimize travel time and maximize productivity.
  • Mobile App for Technicians: Equip technicians with a user-friendly mobile app to access work orders, customer information, and service resources.
  • Web Portal for Customers: Provide customers with self-service options to track service requests, view service history, and manage their accounts.
  • Multilingual Support: Support for multiple languages to meet the needs of global businesses.
  • Robust Security Features: Ensure data security and compliance with industry standards.
Dynamics 365 Field Service
Dynamics 365 Field Service
Start Price
$40
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Dynamics 365 Field Service

User reviews of Dynamics 365 Field Service paint a picture of a powerful, cloud-based field service management tool with plenty to offer. Its integrated ecosystem with other Microsoft solutions and seamless mobile experience win praise, alongside its ability to boost efficiency and first-time fix rates. Scheduling, dispatching, and real-time updates keep everyone informed, while access to customer history and knowledge bases empower technicians. This translates to happier customers and lower operational costs, which users value greatly. However, the initial setup and learning curve can be steep, especially compared to competitors like Salesforce Field Service. Some users also find the customization options limited, particularly for niche needs. Integration with existing systems can be complex, and occasional mobile app hiccups can be frustrating. Despite these drawbacks, many users believe Dynamics 365 Field Service's strengths outweigh its weaknesses, particularly for larger organizations who can leverage its deep integration with the Microsoft suite. For those seeking a user-friendly solution with out-of-the-box capabilities, other options might be more suitable. Ultimately, the choice boils down to individual needs and priorities, with Dynamics 365 Field Service remaining a strong contender in the field service management landscape.

Pros & Cons

  • Improved Efficiency: Streamlined scheduling, dispatching, and mobile tools boost technician productivity and reduce job completion times.
  • Enhanced First-Time Fix Rates: Access to knowledge bases, customer history, and remote diagnostics enable technicians to resolve issues quickly and accurately.
  • Reduced Operational Costs: Optimized scheduling, improved first-time fix rates, and streamlined workflows minimize travel costs and resource utilization.
  • Improved Customer Satisfaction: Real-time visibility, proactive communication, and efficient service delivery enhance customer satisfaction and loyalty.
  • Data-Driven Insights: Comprehensive reporting and analytics provide valuable insights to optimize field service operations and make informed decisions.
  • Scalability and Flexibility: The cloud-based platform adapts to changing business needs and integrates seamlessly with other Dynamics 365 applications.
  • Learning Curve: The initial setup and user training can be complex for some organizations.
  • Cost: The subscription fees and potential implementation costs can be high for smaller businesses.
  • Integration Challenges: Integrating Dynamics 365 Field Service with existing systems can be time-consuming and require technical expertise.
  • Limited Customization: While customizable, some users report limitations in tailoring the platform to their specific needs.
  • Reporting Complexity: Generating comprehensive reports can be challenging for users unfamiliar with the platform's reporting tools.
  • Mobile App Issues: Some users have reported occasional bugs and performance issues with the mobile app.

Key Features

  • Work Order Management: Create, prioritize, assign, and track work orders, including customer information, asset details, service history, and required tasks.
  • Scheduling and Dispatch: Optimize technician schedules based on skills, availability, location, and job requirements, leveraging intelligent routing and scheduling algorithms.
  • Mobile App for Technicians: Empower field technicians with access to work orders, customer information, inventory, knowledge base, and remote assistance tools on their mobile devices.
  • Customer Portal: Provide customers with self-service options to create service requests, track service status, view service history, and communicate with technicians.
  • Inventory Management: Track parts and supplies, manage inventory levels, and automate replenishment processes to ensure technicians have the right parts on hand.
  • Asset Management: Track asset location, maintenance history, and performance data for proactive maintenance and efficient asset utilization.
  • Knowledge Base: Provide technicians with access to a centralized knowledge base of troubleshooting guides, best practices, and product information.
  • Remote Assistance: Enable experienced technicians or experts to remotely assist field technicians through video calls, augmented reality, and real-time data sharing.
  • Analytics and Reporting: Gain insights into key performance indicators, track trends, and identify areas for improvement with customizable reports and dashboards.
  • Integration with Microsoft Ecosystem: Integrate with other Microsoft Dynamics 365 applications, Office 365, and Azure for a unified view of customer data, business processes, and field operations.

Pricing

License/Subscription Cost
  • Based on monthly subscription license fee model, which includes key metrics such as type of module selected, authorized number of users1 and maximum number of appointments, as defined in the work order/contract
  • Pricing also includes the upfront cost for customization and integration
Maintenance Cost
  • Included in the subscription cost, and covers ongoing upgrades and customer support
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Costs will vary depending on the type of add-on modules selected, such as mobility cloud service, capacity cloud service, customer communication cloud service, collaboration cloud service, smart location cloud service and forecasting cloud service
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Recurring/Renewal Costs
  • Costs will vary depending on the type of add-on modules selected and the monthly fees paid for ongoing maintenance, upgrades and support

COMPARE THE BEST GPS Tracking Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of GPS Tracking Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Housecall Pro
$49
Annual, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Housecall Pro
ServiceTitan
$398
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ServiceTitan
Intuit Field Service Management
Still gathering data
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Intuit Field Service Management
ServiceMax
$59
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ServiceMax
mHelpDesk
$169
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
mHelpDesk
Service Fusion
$195
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Service Fusion
Wintac
$3,145
One-Time
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Wintac
Dataforma
$69.98
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Dataforma
Oracle Field Service
$100
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Oracle Field Service
Dynamics 365 Field Service
$40
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Dynamics 365 Field Service

All GPS Tracking Software (79 found)

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SAMPro Enterprise

by Data-Basics
SAMPro Enterprise
SAMPro Enterprise, by Data-Basics Inc., is an end-to-end integrated field service and construction module that automates and streamlines field operations while increasing revenue and lowering costs. It offers contractors workspaces to accommodate all of their daily processes in a single package. It has management functions and analytics to improve business efficiency and increase profits. It eliminates compatibility issues and creates a single-source module for contractors. It ties multiple aspects of the user's service and management tasks into a single package.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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PASKR

by PASKR
PASKR
Paskr is a cloud-based, all-in-one solution focused on simplifying, standardizing and automating projects. It is mobile, collaborative and supports the entire lifecycle of a project. Users can gain visibility and boost efficiency by tracking every step of a project and streamlining communication between office and field team members. It includes CRM support, bid management, estimating, change orders, billing support and more. It helps share access to critical project information with teams, stakeholders, engineers and more using version control options. It also manages overall construction project portfolios by maintaining stakeholder, supplier and departmental schedules while ensuring that deadlines are met.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Bella Solutions

by Bella Solutions
Bella Solutions
Bella Solutions is a cloud-based software that helps businesses streamline their operations by managing various aspects such as scheduling and dispatch, work order management, inventory control, invoicing and accounting completely online. Suited to businesses of all sizes, it offers customization to suit unique requirements and mobilizes field staff to maximize their productivity and revenues.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Field Nation

by Field Nation
Field Nation
Field Nation is a cloud-based solution that connects service providers to clients in over 20 different service types, enabling companies to source, manage and engage an on-site on-demand workforce. Its end-to-end workforce management capabilities include recruitment management, job postings, talent matching algorithm, automated dispatch, work order management, documentation, payment processing and more. It mobilizes field service employees and facilitates successful collaboration.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Pega

by Pegasystems Inc.
Pega
Pega is a cloud-based platform that helps organizations manage the customer lifecycle and improve their operational efficiency. Its centralization of stored data improves security. Its artificial intelligence studies billions of customer inputs in real time to generate intelligent chatbots, agile decisions, contextual self-service and unified messaging. It can observe industry trends to generate service rates for agencies. Users can automate daily processes and data documentation with actionable insights.Its low-code approach and integrated APIs ensure easy development and scalability in the face of future changes. Secure data sharing between carriers, agencies and customers eliminates information silos and reduces accounting errors. Predictive models automate customer outreach to increase customer satisfaction and improve retention rates.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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WorkWave Service

by WorkWave, LLC
WorkWave Service
WorkWave Service has capabilities that assist managers, back-office admins and technicians, all delivered by the cloud. It’s ideal for businesses of any size, and for single users who are looking to take advantage of appointment calendars, automated routing, power scheduling functionalities and much more.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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PestPac

by WorkWave
PestPac
PestPac by Workwave is a cloud-based solution that helps pest control businesses manage field activities, backend office operations and sales and marketing. It has functionalities for automating daily operations like scheduling, route planning, billing, invoicing, accounting and reporting. Scalable to adapt from a single technician to multiple commercial accounts, it improves productivity, profitability, and customer satisfaction.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ServiceBench

by Asurion
ServiceBench
ServiceBench is a cloud-based solution that connects field service businesses to clients. It supports end-to-end operational aspects such as scheduling, routing and automated dispatch, work order management, documentation, payment processing, field workforce management and more. Its integrated modules reduce operating costs, improve customer satisfaction and retention rates, and maximize resource utilization in a fast-moving industry to boost profits.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Comarch FSM

by COMARCH
Comarch FSM
Comarch FSM is a solution that supports end-to-end operational aspects such as staffing, scheduling, support, route optimization, job order management and field workforce management. Its well-rounded ecosystem that links connected devices to a cloud-based software reduces operating costs and improves customer experiences through data integration and analysis.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

ManageMart

by Managemart
ManageMart
ManageMart is a cloud-based solution that helps users manage various business aspects, such as scheduling, routing, invoicing, equipment maintenance, communication, customer and employee management, reporting and more. Suited to a wide range of service industry businesses, it minimizes time and manual effort to improve productivity and assist cost-efficient operations.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Service Autopilot

by BACKTELL
Service Autopilot
Service Autopilot is a cloud-based solution that helps field service businesses with end-to-end management of operational aspects such as client and lead management, scheduling and dispatching, routing and mapping, dashboard, time tracking and time cards, asset tracking, custom training sessions, mobile field access and more. It helps run and grow businesses through automating operations, streamlining sales, optimizing schedules and increasing revenue.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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SINC

by SINC BUSINESS
SINC
SINC is a real-time labor management software that enables businesses to establish projects, schedule staff, assign tasks, track feedback and engage with on-site teams. Organizations can leverage their cost accounting capabilities to see gross payroll expenses, pay cycles, pricing codes and cost trends across multiple businesses. It includes a project notes attribute that allows all workforce members to contribute text notes or photographs to team projects or individual tasks. Administrators may design built-in templates for recurring activities like site cleanup, assign pre-shift tasks, monitor pending or completed tasks, and use customized maps to track staff. Additionally, employees get automated push notifications.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Jobber

by OctopusApp, Inc.
Jobber
Jobber is a field service management (FSM) solution designed for small businesses with under 50 employees. Tools like automated follow-up texts and emails, and route optimization, help field service technicians overcome common challenges like missed follow-ups and delays caused by traffic. It's ideal for teams that want to improve their customer communication and satisfaction with on-the-way texts, job notes, saved payment methods and flexible scheduling. Key benefits include simplifying job management by automatically converting quotes into jobs (and then generating invoices), managing project expenses, streamlining payments and tracking employee time. Plus, it’s available in Spanish.User reviews praise how easy it is to get started on the app, even without technical knowledge and how visually simple the design is to find what you need, from timesheets to schedules. In contrast, some users have experienced app slowness and lengthy wait times for customer support. Pricing is broken into monthly or annual plans. It varies depending on the number of users and features:1 user: $19/moUp to 5 users: $89/moUp to 15 users: $149/moIndividual users can be added to any package for $29/moThere's also a free trial for 14 days that doesn't require a credit card. Pros User-friendly platform Easy Scheduling Mobile-friendly Friendly customer support Easy invoicing and payments Detailed reports and client histories Cons Limited customization Time tracking only available on select plans Requires internet connection Limited integrations Slow customer support response time
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

GoCanvas

by GoCanvas
GoCanvas
GoCanvas is a cloud-based mobile solution that helps businesses automate data collection, processing and analysis. Stakeholders and customers can use it to access real-time insights on business operations. It eliminates outdated processes, manual errors and redundant paperwork to save time and money while increasing efficiency. It works on all mobile devices, smartphones and tablets for Android, iOS and Windows. The Windows app can also be accessed on Windows desktops.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

One Step GPS

by One Step GPS
One Step GPS
One Step GPS is a cloud-based solution that helps companies monitor drivers and fleets, detect unwanted driver behavior and lower repairs, insurance and labor costs. Its inclusions are trucking, ELD, fleet, asset, solar-powered and personal vehicle GPS tracking. A 100-day money-back guarantee is available for new users. It doesn’t charge for equipment fees, cancellation bills or contracts. It provides an open API for executing custom modules and integrations.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

ServSuite

by ServiceTitan
ServSuite
Built by ServicePro, ServSuite is web-based software that helps field service businesses increase productivity and improve baseline revenue through functionalities like scheduling, invoicing, inventory management, marketing management and customer management. It is suited for enterprise-level businesses and has tailored capabilities to meet the business needs of the individual service industries it serves. With paperless work environments and remote monitoring offerings, it automates business processes to save time and costs.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

RazorSync

by RazorSync
RazorSync
RazorSync is a cloud-based solution that helps small to mid-sized businesses streamline and digitize their business operations to improve visibility, productivity and profitability. With capabilities to manage both customers and field staff, scheduling and dispatching, job estimating and invoicing, it eliminates paperwork, reduces manual errors and improves cash flow.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Swept

by Swept Technologies
Swept
Swept is a cloud-based software that helps commercial cleaning and janitorial businesses with various operational aspects such as time tracking, scheduling, inspection, communication management, credit card payments and more. By managing crucial operational activities as well as communication between involved parties, it gives businesses a competitive advantage and helps retain their clients.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

FieldEdge

by FieldEdge
FieldEdge
FieldEdge, formerly dESCO, is a cloud-based solution that offers scheduling and transportation, payments, flat rate and ESC capabilities. It enables contractors to track, manage and streamline operations in real time. Its in-office inclusions include a smart dashboard with work order details and map-based scheduling. Its performance dashboards offer in-depth sales insights and service agreements, program management, automated agreements and technician profitability modules. It assists with customer management and QuickBooks integration and provides on-field resources like price presentation, quotes and invoicing and a mobile CRM.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

Fergus

by Fergus Software
Fergus
Fergus is a cloud-based solution that helps small- to mid-sized businesses with up to 50 field technicians streamline business operations through tools for job tracking, scheduling, invoicing, reporting and more. With real-time status updates, workflow management and automation of backend processes, it eliminates redundant paperwork, increases productivity, improves communication and maximizes revenue.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

Buyer's Guide

GPS Tracking Software Is All About Optimizing Operations by Leveraging Real-time Data 

By Gerrad Frei, Technical Content Writer at SelectHub

GPS Tracking Software BG Intro

Whether you’re managing a large distribution company or directing a small mobile workforce, keeping tabs on each person and asset is stressful and complicated. GPS tracking software helps you efficiently manage multiple people and products through crucial real-time location data.

Much like other field service management software, you receive valuable insight into which areas of your field operations run suboptimally, from routing and downtime to driver behavior.

Executive Summary

  • GPS tracking software helps managers and dispatchers track the location of each technician, driver and asset to gauge and improve operational efficiency.
  • Optimize routes based on driver and asset location and real-time traffic information. Reduce road time, emissions and fuel expenses and improve your bottom line.
  • Multiple factors impact the overall cost of GPS tracking software, including deployment method, number of users and connected devices, and support tiers.
  • Select the right platform for your business by asking critical questions about your operations, the vendor and software.
What This Guide Covers:

What Is GPS Tracking Software?

GPS tracking software is a suite of tools that helps managers and dispatchers remotely track the location of drivers, assets and their mobile workforce. The historical and real-time data helps optimize service and delivery routes, improves operational efficiency and promotes cost-saving practices.

Deployment Methods

GPS tracking software provides services through three deployment methods: cloud-based, on-premise and hybrid.

Cloud-based

The most popular option, cloud-based deployment uses the web to grant users access to the software from anywhere at any time via a compatible mobile device. Usually, the vendor maintains the public or private server and provides all storage, maintenance, updates and data security needs.

Some cloud-based solutions allow for offline access, letting users access specific tools or features without needing an active internet connection. You can sync the information with the server at a later time when a connection is available.

These solutions use a monthly or annual subscription payment plan, which can appeal to small or mid-sized businesses due to the low upfront cost and ease of scalability.

On-premise

GPS Tracking Software Categories

For on-premise solutions, the vendors install the software directly onto servers housed on your company’s property, though a connection with the vendor may still be necessary for updates and particular features. Keeping the server on-premise provides greater data security, as you have complete (or nearly complete) control over who has access to your data.

However, on-premise deployment requires your team to oversee all maintenance and upgrades or hire an outside party to provide such services, and some mobile applications may be limited. Also, these solutions have a substantial upfront cost, which may not be tenable for small companies or those with small software budgets.

Hybrid

Hybrid solutions provide multiple cloud-based and on-premise services, allowing you to combine the best of both worlds and utilize a platform that best suits the needs of your team.

Primary Benefits

GPS Tracking Software Benefits

Optimize Routing & Dispatching

Routing and dispatching are time-consuming and tedious processes. GPS tracking software alleviates this burden by assigning jobs to the nearest available technician, accounting for estimated arrival and job completion times and traffic.

Create Accurate Estimates

Leverage GPS tracking software’s historical data to discover the typical time to complete certain jobs and drive specific routes. With that information in hand, you can create accurate schedules and provide customers with a realistic timeframe for technician arrival and job completion.

Prevent Costly Breakdowns

When a vehicle or equipment breaks down, the impact on your company is more than simply the cost of repairs. An offline vehicle also places your technician offline, eliminating revenue streams.

Setting preventative maintenance alerts based on metrics like miles driven, decreased fuel efficiency and engine temperatures allows you to address possible equipment issues before they become detrimental. Plus, you can schedule maintenance to fall on days and times most beneficial to your team and customers.

Streamline Communication

The days of constantly monitoring radio traffic for arrivals and departures are over. Automatic notifications and up-to-the-minute location data let you know when the equipment arrives at a job site, your technician is stuck in traffic or an assignment is complete, without the need for check-in phone calls or manually writing emails.

Plus, when mistakes or inconsistencies arise, office staff and field techs have access to historical data to ensure everyone is on the same page.

Improve Operational Visibility

Data is the lifeblood of modern field service management, but with multiple employees and assets scattered across various locations, collecting and maintaining data can be difficult. GPS tracking software consolidates business-critical information into one space, providing perspective on how one set of data points connects to, interacts and impacts another.

Such perspective highlights which areas of your business provide the largest ROI and which are hurting your bottom line.

Implementation Goals

Goal 1

Boost Productivity

Efficient scheduling and routing allow your field staff, as a whole, to take on and complete more jobs in a day by eliminating unnecessary road time. Real-time data dashboards help expedite job creation and proper allocation to technicians.

Schedule preventative maintenance based on various factors to reduce breakdowns and keep technicians available for assignments.

Goal 2

Reduce Overtime & Timesheet Fraud

GPS tracking software creates a historical record of a technician's location throughout the day and for how long. Compare this data against estimated job and travel times or the submitted timesheet to find possible fraud.

Accurate assignment and travel time estimates help ensure no technician or team is overbooked, reducing the need for costly overtime hours.

Goal 3

Lower Fuel Costs

Monitor fuel consumption and create comprehensive reports to discover the best and worst operational practices. Identify which routes reduce travel time and provide the most significant fuel savings.

Prevent fuel theft with automatic notifications when equipment or vehicles operate off-hours or have unusual consumption patterns.

Goal 4

Improve Driver Behavior & Increase Safety

GPS tracking software automatically notifies managers when drivers or technicians are speeding, hard braking, excessively idling or exhibiting other inefficient fuel practices.

You can send operators safety messages promoting proper driving practices while also alerting them to unsafe driving habits.

Basic Features & Functionality

GPS Tracking Software Features

Live Tracking

Utilize smartphones, tablets and other tracking devices to monitor real-time data for drivers, technicians, vehicles, equipment and assets, such as:

  • Latitude and longitude
  • Current address
  • Vehicle status
  • Speed
  • Fuel levels
  • Nearest geofence
  • And more
Geofencing

Create virtual boundaries on specific geographic areas and receive a notification whenever an operator, vehicle or asset leaves or enters the area.

Track how long an operator, vehicle or asset is inside or outside the perimeter.
Historical Tracking Data

Store the complete movement history of a technician, driver, asset, resource, vehicle or piece of equipment.
Real-time Dashboards & Widgets

View and manage up-to-the-minute tracking information in one location, such as a digital map, via a dashboard. Monitor technicians, assets, equipment and jobs in a central location.

Widgets provide specific data to assist routing and dispatching without switching to a different view or filter. Information is viewable as graphs, charts or lists.
Report Generation

Pull information from tracking devices or the central hub and create comprehensive reports about:

  • Each trip
  • Fuel consumption
  • Activity or inactivity in specific geofences
  • Driver behavior
  • Route efficiency
  • And more

Export or email reports in the preferred format, like PDF, XLS or HTML.
Automated Notifications

Managers receive instant alerts when drivers:

  • Leave and re-enter preset routes
  • Exhibit poor driving behavior
  • May have been in a crash
  • Other unusual occurrences

Send alerts via SMS, email or push notifications.
Third-party Application Integration

Integrate with third-party platforms to consolidate data from preferred or legacy systems into one place.

Advanced Features & Functionality

In-depth Vehicle Information Tracking

Install sensors or tap into the OBD system inside equipment and vehicles to receive in-depth vehicle data, like fuel level, engine temperature, RPMs, voltage and more.

Receive diagnostic trouble codes (DTC) to know what type of breakdown or equipment issue is happening without popping the hood.
Remote Object Control

Issue commands from the office to control vehicles and equipment in the field, such as turning off a vehicle’s ignition to assist in asset loss prevention.
RFID Technology Integration

Integrate with RFID devices to receive instant notification of driver or trailer changes. Changes are automatically saved in a digital logbook to help identify who was behind the wheel when questions or issues arise.

Current & Upcoming Trends

Increasing Implementation

As technology becomes increasingly sophisticated, more businesses are turning to GPS tracking software to monitor their vehicles, equipment and field personnel. The GPS tracking device market size expects to reach $6.37 billion within the next decade.

The decreasing cost and size of GPS trackers, combined with increasing capability, will continue to make them an appealing option for commercial operations to integrate into their day-to-day operations.

Workforce-as-a-Service

The lack of available labor continues to plague the industry, and an incoming wave of retirements will only exacerbate the problem. One possible solution to combat the labor shortage is embracing workforce-as-a-service.

Workforce-as-a-service promotes hiring freelance field technicians to complete jobs. GPS tracking software will allow managers and dispatchers to utilize this talent pool while tracking their location, travel time and other business metrics as if they were part of the full-time staff.

Contactless Service

Though no longer top of mind, COVID-19 continues to impact the field service industry, especially in the area of contactless service. Customers still prefer to limit face-to-face contact, requiring proper coordination of schedules and time estimates.

GPS tracking software can play a significant role, providing customers with an accurate estimate of when a technician will arrive or allowing customers to view the location of an operative in real time. With this information, customers can unlock doors, expose service panels and otherwise prepare their homes for service without risking exposure to a technician.

Software Comparison Strategy

With dozens of platform options and thousands of features to consider, selecting the perfect GPS tracking software for your team can be a daunting task. Fortunately, SelectHub provides a detailed guide on choosing the right business software via lean selection.

To put it briefly, start by identifying where your operation’s processes are falling short. You can ensure a thorough examination of shortfalls by soliciting feedback from each department or team member, if possible.

From there, research solutions capable of improving those suboptimal areas that also fit your budget and create a shortlist of favorable software and vendors. Continue reading below to learn more about the five most popular options available on the market.

Again, the software selection process is complicated and stressful, which is why SelectHub provides a decision platform with a comprehensive requirements database to help you quickly compare options.

Cost & Pricing Considerations

When purchasing GPS tracking software, the most significant component affecting price is deployment. As mentioned earlier, cloud-based solutions utilize a monthly or annual payment model known as Subscription as a Service (SaaS), whereas on-premise options require a large one-time investment.

However, there are several other factors that can impact overall cost.

The Number of Users and Administrators

Typically, the more users and administrators requiring access, the more the solution will cost. If so, the price may increase for each unique user or by a range of total users.

The Number of Connected Devices/Amount of Data

Much like the number of users, some platforms only allow for a specific number of connected devices or amount of data storage. Adding devices or data may incur additional fees, though unlimited options are available.

Also, check if the platform utilizes the GPS capabilities built into smartphones, tablets or other mobile devices your team may already use. If not, you will need to purchase and install trackers, further increasing the overall price.

Advanced Features

Certain advanced features may only be available behind a paywall, such as maintenance scheduling, API-integration support, customization and more. Before purchasing software, ensure that the price includes all features or that the cost to access needed features stays within your budget.

Service Tiers

Beyond what the solution can do for you, find out what customer service options are available from the vendor before committing to a platform. It is not uncommon for certain levels of training and setup, technical support and even customer service hours to require a larger financial commitment.

The Most Popular GPS Tracking Software

To help kickstart your search, below is a list of the most popular GPS tracking software options and their features.

IFS Field Service Management

A hybrid-deployment solution, IFS Field Service Management streamlines routing processes and provides technicians in the field with the information they need when they need it. Configurable to meet the unique needs of any-sized business, it helps create efficient maps and routes based on fleet and asset location.

IFS Field Service Management

An example of IFS Field Service’s routing map.

Oracle Field Service Cloud

Suitable for businesses of all sizes, Oracle Field Service Cloud utilizes precise geocoding, self-learning and predictive analytics to create optimized schedules and efficient routes. Leverage the cloud-based platform to instantly provide critical information to technicians in the field, such as job updates, safety hazards, emergency maintenance and more.

Oracle Field Service Cloud

Filter map views by resource location and view real-time traffic information.

Salesforce Field Service

Salesforce Field Service is a web-based solution that assigns the best technician to a job based on location and skill. Receive real-time updates, such as proximity to available resources and tools, to make data-driven business decisions. Leverage built-in Salesforce CRM tools to track and manage every customer interaction and improve customer satisfaction.

Salesforce Field Service

Example of Salesforce Field Service desktop and mobile display.

ServiceMax

ServiceMax is a cloud-based, enterprise-grade solution to assist managers with job scheduling, routing and inventory, and IoT tracking and management. Manage work orders from multiple sources and utilize real-time data to assign the right tech to the right job.

ServiceMax

View all work orders in one digital location.

Dynamics 365 Field Service

Ideal for medium- to large-sized residential and commercial companies worldwide, with multi-language and multi-currency support. Streamline workflows for back office and field staff and assign jobs based on technician location and ability. Cloud-based, it can integrate with multiple third-party applications to consolidate data from multiple streams.

Dynamics 365 Field Service

View each technician’s schedule and workload at a glance.

 

 

Questions To Ask Yourself

Use these questions as a starting point for internal conversations:

  • What problems am I looking to solve with GPS tracking software?
  • What deployment option best suits our needs?
  • What features are must-haves?
  • What is my software budget?
  • How many users, technicians and administrators need access?
  • How many customers do we service? Are there plans to add more in the future?

Questions To Ask Vendors

GPS Tracking Key Questions To Ask

Use these questions as a starting point for conversations with vendors:

About the Software

  • How easy is the software to use? How long will implementation take?
  • Can the software scale with the growth of my company or customer base?
  • Is offline access available? If so, what features are limited or inaccessible while offline?
  • Can the software integrate with other systems?
  • Are all advertised features available? Are some locked behind a paywall or still in development?
  • What deployment options does my team need?

About the Vendor

  • What payment plans do you offer?
  • What kind of training and support do you provide? Are there tiers that offer more training and support for a higher price?
  • Have you worked with a business of similar size as mine in the past?
  • Do you have previous or current clients I can talk to?
  • Do you offer workflow customization? If so, does that cost extra?
  • How often do you update the software?

In Conclusion

GPS tracking software provides real-time insights into the location of your fleet and assets, allowing you to optimize routes and improve operational efficiency. Before buying, consider which areas of your business will most benefit from implementing a platform and establish a budget. For more guidance, check out SelectHub’s decision platform and find the right solution for your company.

Product Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Olivia
By Olivia Edens
Technical Content Writer
As a SelectHub Technical Writer, Olivia Edens loves helping readers navigate through the world of HR, payroll, field service, PSA, and time and attendance software. Olivia earned a B.A. in English from the University of Phoenix. When she's not researching or editing, she loves rewatching The Office, scootering around the city and taking her cat for a walk. Fun fact: In high school, she won an award for most ideas per minute.
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Shantashree
Technical Research By Shantashree Das
Senior Analyst
Hailing from the Northeastern state of Assam, India, Shantashree Das completed her Bachelor of Engineering (B.E) in Computer Science and Engineering at the Royal School of Engineering and Technology (now Royal Global University) in Guwahati. She then pursued her Master of Business Administration (MBA) in Operations Management and Marketing at Assam University, India, where she developed a strong interest in ERP. Over the course of her career at SelectHub, Shantashree has gained specialties in various ERP and construction software categories, such as Manufacturing Software, CMMS Software, Construction ERP Software, Warehouse Management Software, Supply Chain Management Software, Distribution Software, Field Service Software, Takeoff Software, Construction Bidding Software, Construction Estimating Software, Construction Management Software, Construction Scheduling Software, and Property Management Software.
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Kankana
Technical Review By Kankana Kalita
Principal Analyst
A seasoned business and research analyst, Kankana Kalita specializes in ERP, CMMS, manufacturing, construction, supply chain, HRMS and CRM. Prior to joining SelectHub, she earned a Bachelor's degree in Computer Science and Engineering, an MBA in Operations and Marketing, and worked in email marketing and logistics.
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Joe
Edited By Joe Evans
Content Editor
Joe Evans is an Editor and Senior Market Analyst at SelectHub. A seasoned professional wordsmith, he has a bachelor's degree in journalism and electronic media and a decade of professional expertise in crafting top-tier digital content for niche online brands. He leads his small yet formidable team in producing helpful, compelling content in vital categories like HR, payroll, talent management, performance management, marketing automation home health, MES. When not editing and writing, he enjoys sports, quality time with family and dogs, and remains constantly in pursuit of something new and interesting to read or listen to.
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